was uncomfortable; not sure if there was wifi - certainly wasn't told about it, or saw any details about it

bedding made for the kids for the first night, had to improvise with sheets and put the sofa bed / cot together

car parking easy, grounds are well kept, hotel is clean and tidy, i stay in a lot of hotels all over

lovely setting in. great location very clean. great breakfast good parking lovely gardens

very friendly staff. nice neighbourhood for walking the dog. good dinner and breakfast.

a blouse cleaned over the weekend and they did it for me in the their machine as there is no laundry service at

friendly staff,clean comfortable room with free wifi,wonderful building near to great bars,restaurants etc

in it the tacos which were soggy and covered in coleslaw and mayonnaise with chicken bites that kids would have

there was a real comfort level the utilities were great, coffee, toiletries, wifi, iron, hair dryer etc

fee fast wifi

hotel virtually empty it would have been nice to have had a view other than of the dirty laundry

realise that i reacted with their bedding, but no one could help me with any true answers, what laundry detergent

rooms a good size and clean. free wifi good. good location for our needs.

country estate with nice spa facilities and great golf course

free spa use, good sized clean rooms, offers free early check in.

clean comfy and the staff are friendly and helpful the breakfast was really good to kids enjoyed it

excellent breakfast particularly with great personal service

one of the reasons for staying here was the fact that there was an ev charger, however at 1

the staff who were on duty at breakfast were excellent - so pleasant and friendly

the cleanliness and decor. staff friendliness, excellent breakfast, good value for money

there was a wedding on sunday, kids running up and down corridors and knocking on doors (we were on the first

we enjoyed drinks in the bar particularly the generous wine offer available 5pm to 7 pm

wifi was very poor in room and other areas of the hotel.

wifi signal was weak and patchy; not reliable in room, ok in reception and bar

plenty of parking

staff are exceptional, from the owner at reception to the bar staff

hotel is ideally placed for easy access to ilkley and one of the few free parking areas

plenty of parking on the premises. staff nice. wifi good. plenty tea coffee in room.

the parking was difficult which wasn't the fault of the hotel but due to local site works

food was beautiful we were just bed n breakfast but had tea as well both nights as it was so good the bedroom

laundry piled outside of doors difficult to get in.

laundry on floor outside elevator throughout stay.

case', and on reaching ground floor couldn't get into hotelnwith my guest card, as it was the laundry area

closed the bar just after 10pm

room was clean and comfortable our beds were comfortable too the room was nice and warm we had wifi were able

laundry service available with an iron and board in the room

very lovely staff helped in every way bar staff also brilliant

in room was hit and miss- not good enough to stream (for the kids), adequate for checking local area out on

nothing really, perhaps the wifi is a bit slow.

wifi very patchy / intermittent - more off than on in our room

time someone opens it it sounds like they are going into your room its also right next to the laundry rm

was next to what i think might have been the laundry or cleaning station so was noisy early in the

i was also very grateful they could do some laundry for me (it was only five pounds charge)

it was situated next to laundry room

laundry room

i felt very sorry for the cleaning staff lugging their laundry bags up and down - the highest floor is 120

reception advised they had problems with their laundry supplies and couldn't provide a second towel

for the business traveler the desk was a good size , with sockets adjacent and the wifi was good

no kids menus so had to order them takaway

early check in

laundry service or machines for self laundry

very friendly and helpful and the bar was well stocked up, great having a iron in the room and the shower was

to reception area to get something i had to take card with me and because of no card in room kids couldn't use

wifi was hopeless - constantly dropping out to the point of complete frustration

it was my first trip away with three kids and they made the experience so much better

also irritating that they noisly wheel the big laundry carts across the carpark by the bedroom windows for a

out window was laundry cart staff loud in corridor early morning no personal touch at check

noisy think we were next to a laundry or boiler room!

didn t pay for wifi as it came with booking complementary

parking, welcoming staff, clean tidy room, loved the pet package, with dog bed, bowl, towel and toy - great

free offer to use spa and pool was a lovely

as pet friendly as we hoped our room was quite small and the water wasnt warm but the staff quickly

the spa is great too

loved the petals on my bed and swans made out of towels too

the pool clean and

poor wifi coverage and connection

the wifi was intermittent at best and the tv in our room did not work one day

staff were very friendly the food was amazing the service in the restaurant was efficient room service was great

close to the piece hall (we were attending a concert) bar was open late on our return

kids loved the hotel with being from a city

could hear other guests in the next room. i was next to the laundry so woken in the morning.

from lugging our heavy suitcase up and down the stairs, to getting us a few bits of laundry done - and returned

staff, free wifi

clean hotel, covid safe, nice rooms, excellent staff, plenty of parking.

room for 3 adults even though the single bed was for kids.

5 hrs to check in as no laundry available

no back up provisions for food due covid whereas other hotels provide room

room size. peace and quiet. bar and food availability. 12pm checkout. friendly staff.

thing room service meals very poor for the price

dexter the bar and restaurant manager was another member of staff that went over and beyond for us, he was

we liked the location, the decor, and the lovely breakfast.

it is beautiful setting, excellent parking

super location safe parking and friendly efficient staff.

no problem parking, even though the car park was busy in the evenings

the bar staff served us a drink when we returned late from a concert and, despite it being late and

spa was lovely and relaxing

there is extensive parking for the hotel

the room spotless, the food amazing, location was outstanding and pool and spa facilities really nice and not

nice but it is advisable to prebook as spaces for treatments are limited, and even use of the pool etc

great location and the staff were helpful. food in the brasserie was delicious. spa was amazing.

didn t like that you are charged 4 per night for parking on the premises

not working bar and restaurant closed only food available was what was on room service ordered cheese burger

brought up anything we needed through room service not matter what time

breakfast was a joke, a few small boxes of cereal for kids to choose from

was only the standard terrestrial tv channels but the wifi was great and i had my ipad so i watched

the pair of them didn t seam to care about airing their dirty laundry

the pool is fab. breakfast great. loved that we could bring our dog.

room rather small and pet charge excessive

having to pay extra for the wifi as it s only free for 20 minutes.

room service breakfast due to an early start was fine

laundry left lying around in breakfast area

the bar was a bit small

we told the kitchen

rooms are nice and quiet and the bar has hood prices

well-equipped, clean hotel with excellent wifi and friendly staff happy to recommend local pubs

dry cleaning is available at standard rates, but no other laundry facility (apart from a trouser press)

no wifi

wifi - slow - other than that, no complaints

great staff, nice room, good wifi

patchy wifi

stairs were cluttered with laundry bags, probably breaking health and safety

laundry and bathroom was clean.

the bar lady was very nice

bar and restaurant were unfortunately shut due to the tier 3 restrictions

wifi worked with no issues

when we got out of the lift on the 4 th floor we were greeted with dirty laundry and

no laundry facilities or bike hire

clean, friendly and spacious. great facilities with the pool and gym.

great view over canal. friendly staff. free use of spa facilities.

room - no heating working and b) first room no wifi

location for town centre with parking friendly staff and good choice of beers and food

a 10 minute walk from the venue, plenty of car parking space, lovely and quiet

check that their wifi is working

great location, great for parking, food very good.

location with parking and very quiet

everything was good. room 2 was a bit noisy possibly from laundry next door.

on the 2nd floor and there were more housekeeping staff than guests with piles and piles of laundry everywhere

wifi is a bit frustrating as i needed to keep re-signing on each time i switched my phone or ipad

location and very quiet with free car parking

availability of ev charging

noise during the night loud humming noise laundry ? boiler room?

15 am for the loading of large blue bins (presumably laundry)

service was delightful, breakfast was excellent loads of choice

customers had finished their breakfast and sat around chatting

all round very high standards maintained, fantastic gym and swimming

i arrived to heaps of laundry piled up next to my room, though it was moved

dated in need of a refurb, small bedroom for a double, with very small bathroom but the worst wifi i have ever

not given free wifi code upon checking in

room lovely, staff friendly, gym needs updating.

used the swimming pool and gym

i also liked to bar area which was perfect for friends staying in different rooms

free parking

location for our purposes lovely helpful staff very comfortable and quiet great for parking

excellent location and good breakfast. off road parking, helpful staff

are very free and easy staff and a bar where we have a chat on arrival

it has a laundry, the price, location and the staff are so kind and welcoming, funny as well

the room was right under the laundry room, at the back, past the

quite a lot of noise from bar, other guests & laundry room

the staff must have been using the laundry room which was above our room

staircase was steep & narrow and there was a laundry bag left on the landing which was a hazard

the room needs to add laundry bags, sanitary bags, shower caps and bottled water

to leave early at short notice so didn't have as long a lie in as hoped and we also had to miss breakfast which

we had our evening meal in the restaurant and it was delicious as was the breakfast

and bar and restaurant area and very nice room with a lovely view over the canal (we had the spa room)

the spa bath

we also have breakfast included in the room price which is well worth it ,eggs cooked to order and a lovely

we ordered room service when we got the only to be asked to come down and collect it as they were busy

45 a night with breakfast ud83dude0b absalute

connect to the wifi - which wasn't ideal as i needed to work on my laptop

professional and courteous staff, the rooms very nicely decorated and clean and tidy, the free breakfast was

laundry on floor in corridors this should be put directly into skips not on carpets high infection

the health center and pool and the breakfast was fantastic and so was the early check in and late check out

so helpful and friendly staff ud83dude0dmy kids were sad that we need to go home

this break was just what we needed after a stressful christmas and we were relaxed, even with kids

we used the pool both days and although you do have to share it with the public we wee accommodated for both

room is next to the laundry -the room vibrated when the washing machines where running -through the

wifi not in the room but available in bar area

limited off road parking bathroom a little tired

comfortable and the room was big for a single room everything was so clean and very nice and the breakfast was

the breakfast was superb; the evening meal was excellent

breakfast was fine, self-service and great for kids.

we walked into the city centre with the kids it took about

giving the kids some easter eggs as treats was a good touch

use of the bar facility, a reasonably priced quite spacious room, a nice comfortable bed, free wifi, excellent

maybe to have a single bed instead of sofa bed. tv to have kids channels

well presented ground floor reception, bar and restaurant

peaceful surroundings and plenty of parking

wifi had no security

very professional and accomplished bar staff, who could do brilliant cocktails

and our pet dog were made very welcome

no cooking allowed no microwave no laundry no iron box

laundry service is inconvenient

no laundry, definitely a problem for people planning for long stay.

very loud outside noises from kids at 0445, a delivery at 0600, then the cleaners emptied the bar's empty

lovely friendly staff. allowed early check in. very accommodating.

can't get the kids out of the pool

friendly staff also tollerant bar staff delaying with the people that walked in off the street after england

great location the spa facilities bar area breakfast staff were very pleasant

comfy bed great room service for breakfast great spa facilities great reception check in and out

swimming pool,sauna,steam room and jacuzzi were very enjoyable

00 for laundry when my bill was 32

there is no laundry service. the air-conditioning was poor.

we could bring our pet and still have a lovely room

kids loved the make ure own waffles x pancakes

very good ud83dudc4d everything fantastic, breakfast very nice ud83dudc4c very friendly costumer service

bags of laundry also left on landing through or full

is the fact that it has only one small lift and it's used not just for hotel guests, but for the laundry trolleys

i think it was a van collecting laundry etc

the exorbitant cost of in-house laundry, and a wake-up call asked for 4

breakfast was very good, lots of choice and all the staff were great

fine (i think maybe new) and an elderly more senior reception member (female) who, without airing laundry, wasn

comfy bed and pillows. cosy bar and lovely room.

the room was very spacious and tastefully decorated with an extremely comfortable bed and a minibar

at quebecs many times, one of our favourite places for a little night away without the kids

not what is needed for a night away without kids

there was also a strange odor - possibly laundry products but it wasn t pleasant or subtle

room service menu was not available 24hrs - some meals were but others not, including the kids menu, which was

the kids were made up

bar could have stayed open a bit later than 11pm and the use of only one lift but that is because

option for late check out at no extra cost was great

when went to room was full of laundry bags ,and dirty laundry on our floor in

no laundry in it

wifi seemed not to respond to email or social media, had to repeatedly use mobile data to send

wifi wasn't working and breakfast was were they showed they were a new hotel in leeds, staff tried

staff and efficiency. allowed me an early check in. room comfortable and clean.

no laundry service.

car parking, no laundry,

we requested an early check in which was not observed

many cardio machines in gym and not enough free weights

the breakfast was very good

staff were very helpful in arranging a fast track for our laundry as we only stayed 2 nights

sky lounge bar very busy in the evening.

the roof top bar was a very pleasant place for a drink and the views were stunning

great room, lovely breakfast and fab location within easy walking distance to the town centre.

we were running a marathon the day of check out so they gave us extra late check out free of charge so we could