free wifi and location

we were allowed early check in because the room was ready

very neat clean and tidy - good parking friendly staff. excellent breakfast.

good parking

breakfast getting own coffee and toast was poor experience. breakfast cooked was excellent .

lovely comfortable bar and great food ,breakfast excellent very nice staff

great breakfast, friendly staff, clean room and a good nights sleep - what more can you ask for!

ate in the bar with family who we met over there, food was really nice enjoyed by us all, the bar is nice and

loved the pub and restaurant downstairs also enjoyed the free parking and guests lounge.

very clean. friendly staff. great breakfast

great idea to have a customer laundry room

laundry facility needs to be reviewed

room where we stayed was noisy , i think the laundry room was next to it

always clean, great staff, having a laundry is a bonus.

were excellent and spot on, great parking

easy access to bar and food short stay

potentially quite high room service charge so didn t order in the

probably the largest holiday inn we've ever been too, and quite busy with parking nearly full

helpful when i ordered some food, a margarita pizza and a pina colada he went to check the other bar to see if

was told i could have a late check out then in the morning i got a rude call from manager to say i have to get

convenient parking at front of property

car parking at front felt a bit exposed and only limited space available

free wifi is fairly standard these days and the broadoak does provide free wifi which worked pretty well

the bar staff were so good, susan and daisy. keep it up. great food, especially the rag pudding.

large room in very condition, bathroom facilities great, friendly staff, strong wifi, super fantastic breakfast

can t wait to visit when the spa opens next year

cleaning in access areas meant we had to negotiate piles of laundry and hoovers in the main corridors to get

dirty laundry (sock and napkin) left on the hallway floor

we opened the towel and there was poo stains on the towel and blamed it on the laundry company

the room was noisy from the laundry below and the room above

having to write a review every day so that we could use the free wifi

ld them but they said it just came from the laundry)

on floor to use it as the sockets was on the floor pretty much the hall ways smelt like dirty laundry the hot

dirty laundry was all over the floor

nightmare, fan in room blade missing and vibrating, hot above laundry, no kitchen, social tenants from council

the wifi signal did not reach my room, despite being advertised as available in the rooms

the information book in the room says they have a laundry service but when i asked where the bag was i was told

i brought this to the hotel s attention and was told that the laundry is outsourced and there was nothing

location is beautiful and breakfast staff are very very good and breakfast delicious my kids enjoyed

was an error in the room service order but this was rectified immediately

no form of room service either

the bar , horrible warm drinks and very expensive

parking was good and there s a park opposite

as well we booked a standard room then upgraded to executive suite for more space i didn't have breakfast but

free wifi with a good signal

free parking

laundry, wi-fi, breakfast

shower was small but good, comfortable bed and pillows. had netflix on the tv and wifi was good.

didn't like that the wifi which was advertised as free on the website was in fact 5 pound for the night

but for our group it was cheap, but no luxury included a surprize to find you have to pay for wifi

wifi isn't free like it was stated on the booking

downstairs the wifi was quite weak and the room was a bit cold, but it wasnt too bad.

no free wifi :( the sink leaked and there is a hole in one of the bathroom floors but ntb

visited with hubby and 2 kids aged 15 and 9 coming to see a concert

room 11 the wifi was really bad.

staff breakfast was delicious - needs to pay 5 but worthed

free wifi

the facilities, staff, food, location, wifi, and overall services were excellent.

my wife bought a bottle of cider, and sweets and crisps for the kids which was rather expensive

breakfast was continental but okay (my kids ate free :)

it or not but lots of hotels advertise free wifi but it's only in the lobby

only being able to get bottled drinks at the bar after a certain time.

room service was too expensive for what i got

was very inexpensive this was a huge plus and also gifted my husband and me a free drink at the bar for the

hotel was clean, fresh, quiet, with a nice bar and restaurant area

to drop off our luggage and was given early check in which was absolutely fantastic

gave us early check in and late departure as they knew we were going the courteeners gig that

although there is no private parking, there was ample street

it's great value for money. the included free wifi is a bonus.

daily room service lovely staff who were so accomidating right next to the bus stop

and the shower was amazing perfect temperature and pressure and i was on the top floor and the wifi throughout

the room (apartment) was cleaned and tidied every day and there was a shared laundry i could use too

well fitted out, it was warm and homely well furnished, beds were extremely comfortable and ample laundry

remember, she was an absolute star assisting me with all queries as well as what i needed for the laundry, these

made it better if there where tv in bedroom and there were no bins to use in the bathrooms or a laundry basket

generous sized rooms with kitchenette, free laundry service and an expansive lounge area with 24hr access to

wifi was free for the entire duration of our stay

50 a bar which is expensive but i accept for the convenience

late check out as standard was amazing also

despite being extremely busy, the bar staff were polite and very efficient

breakfast was great. staff were superb

without prior authorization or explanation after explicit assurances that only laundry fees ( 160 from

couldn't get adequate support on the laundry process.

clean, easy check in, great staff, decent hotel gym!

breakfast, early check in

clean, modern and new, access to the gym, a bar and restraint, close to the centre with shops and places to eat

but as always, the bar service and staff were excellent

no twin rooms no password to secure wifi no cheeseboard on menu

very plush comfortable hotel with great bar and food

with the terrace area and indoor bar and lounge being excellent, as well as easily accessible room service

room service food could have been better quality the chips were very hard.

great as we were going to a gig at the arena nearby as part of our romantic weekend away from the kids

the wifi isn't great, we couldn't connect at all.

,lovely hotel , breakfast so many different choices,staff are so nice central location,small bar also would

destroyed my kids summer holiday

rooms where lovely and clean and staff where helpful and pleasant the breakfast was very good lots of choice

laundry in the corridors no toilet paper in toilet sink was blocked toilets/ bathroom wasn t fit

not just the room itself, but the hallways as well which were also packed with dirty laundry and don't even

till nearly 2 o'clock, then the staff decided to make loads of noise in the hall way taking the laundry bags

used laundry was thrown on the floor in the corner of the landing, the carpets don t seem to have seen

i requested a late check out and they were very accommodating

hotel laundry was quick and efficient

room 625 - right next to one of the laundry pantries, housekeepers constantly banging the door shut which woke

breakfast and breakfast staff were so helpful and friendly and went out of their way to make my kids feel special

no waffles available for the kids at breakfast ud83eudd5e

staff, room was spacious, clean and modern and the breakfast was great with loads of

there were marks all over the walls in rooms and corridors, mess on the carpets, dirty laundry left outside

pool was amazing

breakfast is excellent, rooms clean and spacious, located just across the

pool was run by a private spa people had paid for a spa day and there was kids from the hotel

room, pool, robes, towels, late check out

bar man helped where he didnt need to

bar no restaurant no a/c toilets locked due to vagrant drug no microwave to kitchenette

for example, i had asked for early checkin and took the bid for the upgrade, unfortunately when i arrived they

in the room is positioned in weirdly (the light is not meant for one to do some work), the wifi is listed under

balcony, spacious rooms, gym

the receptionist added late check out for free when we asked (should have been an additional 10 per hour) (

room service was very friendly and food was delivered fast and was really excellent

be a problem if someone was going to be loud all night couldn t get the radio to work or the wifi

it would have been good to have the option of having dinner/room service, but we understand the problem with

also we were on the second floor and there was a lot of noise pollution from the bar downstairs and from outside

noisy with bin or laundry collection at 7am

i was woken up at 6am as my window overlooked the bins and laundry area and they were emptying bins and offloading

placed in a room next to the laundry/cleaning room which meant at 6:30am constant banging and slamming of doors

location, good quality of the rooms, rooms were pet friendly

location tentative staff luxurious beds great wifi at no extra cost total blackout curtains for that extra

laundry - can i have a courier pick up my laundry at reception

in room 110 , think it was next to the laundry which i could hear but did not bother me too much , rooms are

a bit of a refurb , my room a little bit noisy due to laundry but did not spoil the stay

but im giving a big shout out to the housekeeping staff who were lovely, especially the man doing laundry who

but instead no one anywhere in the hotel had access to a facilities or clean laundry cupboard

a cleaner who we made contact with confirmed she had been in the room to replace laundry bags

everything was amazing, service, location and the gym

close to the local gym (puregym - 5 min walk)

cookies upon the arrival and late check out the staff are amazing especially sam in the

really nice breakfast, bar area very welcoming and relaxing, excellent gym

they have laundry services and early checkin options

the noise in room 126 when the laundry van came in the early hours

school kids staying at hotel. they were knocking on doors and running.

i don't think this is an ideal place for kids to stay

wasn’t sparkling, some tissue on the floor and it smelt like a classroom full of kids

dirty room, other people s laundry left in the room, fire alarm set off by someone at 6am

- finally, although it isn't a cheap feature, it would have been made better if there had been a laundry service

resorting to use the stairs which took you through laundry stores into unpleasant back areas of the hotel

staff refused to let me leave a bag of clothes at reception for collection by laundry service

customer service skills, had to walk through a back alley stairwell outside and through the staff laundry room

laundry service is provided by an unreliable third party and the hotel is no help when the third

also, when we checked into our room at 3pm there were piles and piles of laundry in the corridor

friendly staff lovely clean hotel and bedrooms showers sparkling bar staff lovely easy access yo transport and

we had to wait with the kids to check in for 2 hrs.

bigger allowing more staff to support when necessary, avoids people queuing in an awkward area wifi was really

staff for help / advice and wasn t offered anything apart from a tip i could pay 50 to their laundry company

to be lack of amenities for guest, no microwave, no guest laundry besides send away service with a cost

they lost my laundry!! although they will reimburse me the cost of the lost items.

only negative was that you could hear a laundry room clunking away during the day.

are friendly, we were welcomed with a complimentary late check out meaning we could relax i the spa next door

superb facilities including a lounge zone, a cafe, a restaurant and a gym

clean room, room service, afternoon tea ud83cudf75, quite environment, good location

had room service which was lovely (and hot)

great location, and facilities were just right. breakfast was lovely.

the gym is very clean and 24hours

from train station post office and shop next door restaurant and bar opposite managed to have early check in

mixed messages about early check in. areas look outdated. reception had a bit of a smell.

the staff were fabulous and informed us of the early check in deal

wifi is a bit hit and miss.

staff were lovely and even honoured the late check out time which i requested which was brilliant

stay 2 nights, cove minshull provide cozy apartment for both or us, we do laundry in unit, safe and warm which

we paid a third of an increase and i asked for an early check in and despite the inflated rate still paid £3

wifi was a bit hit n miss and the codes they give you so its faster didnt work.

because kids had the twin room they ended up with a much bigger bedroom than the parents and had an ensuite

easy check in, reasonable price for late check out

room was next to the laundry room and we could hear staff chatting and singing really clearly as if they were

no laundry service one room had no drawers in it

laundry service

for an early check in after saying no rooms available , place filthy

the bar was shut which was a shame as it was a nice evening and i think it could have been busy

organic products and no single use plastics are a bonus as are the large rooms, kitchen and laundry facilities

great facilities, well designed hotel. big plus was having a laundry in the room

great plus being able to do my laundry and dry it in the room itself

the detergent for the laundry has a very strong scent

location, pet friendly and clean, comfortable room

noisy, sounded like the rook was above a busy laundry room

loved the room very spacious especially the bathroom. room service was great and very discreet.

at the place where no bookings were being taken as the general restaurant s policy, any room service requests

the food was top drawer, the kitchen team were impressive to watch fair play my only gripe would be our initial

we also love the sterling bar & live music it s a perfect way to finish the evening

however, if you ever do in-house laundry, please check the price first

bath room requires additional accessories no glass, in the wardrobe no slipper no laundry bag

i arrived early and asked whether i could drop my bag off until i check in

breakfast was fantastic and the option of a gym.

only slight negative is the gym is so tiny, but overrall great hotel

lastly,some of the pillows had the damp smell of undried laundry

i think it maybe got mixed up with the laundry

the bar was very nice and heated.

staff was very nice especially the bar staff who carried my drinks upto my room as i was struggling for no extra

location friendly welcoming staff clean room pizza was yummy chicken and mushroom for our room

it smelled like dogs and it says they have laundry service on booking

the wifi wasn t very good

wifi broken. broken door look replaced with a door chain only.

great waterfall shower, location and easy entry and quick wifi for all your slutty grindr needs

the room was comfortable and clean with good wifi for working

location of the room (212) was noisy during the night - not sure if we were above the laundry or kitchen but a

wifi was so slow to be unusable

staff very friendly and helpful and wifi works well

had left over rose petals and rubbish dotted all over

i ordered some extras like a birthday cake and rose petal turn down on the bed which were put there at the

three containers purposefully broken (to avoid people stealing them) no slippers in the room no laundry bag for

i really have to mention something i would say i noticed there was no laundry bags in the room

t leave laundry trolleys in the corridors all day because wheelchairs and pushchairs etc need to pass and

only one towel so went to reception to ask for a second only to be told there was an issue with laundry facilities

quirky and very comfortable the breakfast and evening meal were superb plenty choice and the open kitchen was

they didn t have basic services like umbrellas, laundry bags, etc.

nice friendly staff and great location. very clean spacious room. excellent breakfast

early check in was a big bonus. staff very helpful.

i used room service and apart from the waiter having issues holding my door open and getting through the

breakfast was included and buffet and continental which set us up nicely for the day

the staff were amazing, little things that make it exceptional- they remembered my kids names and took time to

when they decided on times on day 2 we was checking out so we missed out if they had an area for kids that would

we were a family with small kids and was very very

no room service after 9pm

hotel was great with kids, they were so happy there and the staff was amazing

given upper floor room where all the laundry is processed - constant noise and chatter outside my door from

laundry trolley was in the middle of the corridor for the 3-days stay; room was never cleaned;

room was next to a laundry/store room

back only one pillow supplied and of substandard quality the bathroom pod was unclean there was a laundry crate

price of breakfast could be lower.

the access to infinity pool which had tower clock view and the bathtub in the

gym/spa a real added bonus and so well designed

stay, gym, pool and spa were excellent

mini bar prices a little steep

wifi in my room (10) wasn t great

being able to do laundry in the room made a huge difference

great with soft fluffy large towels kitchen well equipped including dishwasher tablet and laundry powder this

there are cooking and laundry facilities, plus a dishwasher

the site had laundry which was a big bonus, and it was free

room was on the ground floor near reception and the laundry room, it was really really noisy

suite was so beautiful, staff were friendly and attentive, even going beyond to ensure i had my laundry returned

the laundry service was also good and value for money to get done

asked for a laundry service that was not done and that really affected our holiday plan the classic room

the room was at the side of the building where the laundry and deliveries are received, making it very noisy

very noisy laundry delivery and collection lorry underneath my window at 06