also laundry room door was left open all night so while staff did laundry was sooo loud it also kept

also all luggage transportation carts were used so a laundry cart was found to use

they have a laundry facility that is of reasonable price

laundry room has been out of detergent for a week and the dispenser ate my dollar

wifi did not work

in wall furniture lamps air conditioner all broken breakfast limited hours 7 until 9am no ice laundry facility

to clean room even if you were in pjs and didn't want to go to lobby, the stupid wristband policy laundry cost

we tried to have them replace our dirty/stained laundry, they did not

none of the amenities were available: the pool was empty and the laundry room was closed and the ice machine

would have liked a little more protein available for breakfast

shampoo or conditioner, no dirty laundry bag

laundry room will be nice

my room was close to laundry room and staff was doing laundry all the time.

this stay was different as the guest were very loud in the parking lot and in the building and lots of weed

staff was extremely helpful and courteous breakfast was very enjoyable

comfortable bed and furniture. kitchen area would have been useful if we had time.

breakfast was very good

i love the kitchen in the room and i expressed to my partner that the next time we stay i would prepare a meal

and the perfect sized, well fitted out suites and pet friendly

we would love to use the pool next time but their breakfast was great

the laundry service needed quarters but they pretty often were unable to exchange money

the parking was under construction so we had to get a cart with the kids and go back

great staff and very clean the pool was nice and good breakfast

breakfast could be better

pet fee was $125

no plastic bag to put dirty laundry in

there was a wedding and a lot of drunk wedding attendees after the bar closed

only problem there where kids having a party across the hall till 4 in the morning.

i also like the good, free breakfast

was empty & couldn't even get someone to help with a to-go order as i was ill on business, no room service

mattress was worn out. laundry was being replaced so there was not.

location easy access, spacious parking. large and clean laundry area for guests.

condition of room. no room service.

there was plenty of parking and the pool and hot tub were very relaxing

restaurant, bar, room service and bar available.

easy parking and access to our room.

no complimentary breakfast buffet.

pool was not available not hot tub because of repairs being done

no free breakfast

the gym could ahold some tlc, the staff was very responsive to my issues.

well furnished kitchenette

i had the fitness ctr to myself all the time.

filtered my search to find a place with pool for the kids

the breakfast was good and changed the items on different days

breakfast was good enough for the price of the room

pool was closed

location, nice, easy breakfast

entering our room we had to kick a pile of dirty laundry out of the way (still there the next morning) and the

i booked this hotel because it said guest laundry

dirty laundry in hallways,

was a tad small and house keeping left a pile of dirty smelly laundry on my 3rd floor in the hallway all night

is unfortunately a laundry list: - stains that look like blood in the bed

parking lot was uneven with high spots packed with snow

there is a pool although we didn t use it

breakfast items were not kept full

i love their heated pool which was indoors and also runs into the one outdoors

breakfast basic

the pool was colder than expected.

wifi was down for brief periods sometimes

pool was a little cold

being woken up very early in the morning by room service before our check out time.

we loved the games for kids and the pool

laundry facility is convenient

rooms, super comfortable beds, very good breakfast (not complimentary though) and a small gym too

i've stayed here before and i have enjoyed the room and jackson bar that was located down stairs from the hotel

location, walkable, large , comfortable rooms with full kitchens, restuarant and bar attached

jackson bar and restaurant has great food

warmly welcomed me on the freezing friday evening and also helped me with some quarters for the laundry machine

the hotel has a nice laundry room

lovely gym/laundry room and breakfast

from the valet to the front desk, maintenance crew, cleaners and the kitchen staffs it s like they know what

wifi was good, breakfast was good, bed very comfy and if you want to visit a game of the bucks ->

there was a portapotee in the parking lot

nice bar and restaurant on the north end of building with small patio

a little run down and hard to find parking

attached bar restaurant seemed to be a popular local attraction

fruit and veg stand in the parking lot

the kitchen in the room is pretty outdated, the ac is extremely loud.

the restaurant and bar were perfect - our one dinner there superb, as was the service

the bar serves top notch beverages

location and amenities, including spa and restaurant.

we each (two of us) had wonderful 90 minute massages at the spa which looks spiffy and welcoming and is attended

also, access to laundry was a nice perk

for long stays i need a laundry, so i used the laundry here several times

it was great to have a full size kitchen in the room and laundry in the basement

kitchen, laundry, location, restaurant

kitchen, nice room design, cozy patio, great food at restaurant, coin laundry super convenient

having young kids at home we don t get out much and this stay was sure a real treat

we loved the lobby and its bar and art gallery spaces. the room was comfortable and fun.

the room was gorgeous! restaurants and bar were fantastic ..food and drinks were excellent.

prices (too high), i live in a small town and the bar is definitely making money off their drinks

the small blood stain on the mattress protector. room service was slow.

loud construction outside. no laundry or room service.

), the rooms shouldn't smell like funky, old laundry with hints of urine hidden by carpet shampoo

large bag of trash sat on one side of room door and a large pile of laundry on other

stripped and made my own bed, had to bring my dirty laundry/garbage

there was no bag in the room for my dirty laundry

i think the space could ve been used more spaciously with more machines and the laundry room was nice to

asked for change for laundry, just said no, didn t even check for us

no pool for kids

not use any newer kia or honda cars apparently a group of kids try to only steal these types and unfortunately

if you have kids check out discovery world, it is a fabulous science museum with a small aquarium included

that's something my friend and i always get,, but it was already almost full with the mini bar items

restaurant room service trays let in hall way to long

amount of noise later in the night, but we were on the 6th floor near the rooftop bar access

room service was amazing. bed was very comfortable.

the room service breakfast was delicious and arrived quickly

pool & hot tub were closed my entire stay. no guest laundry facilities.

there was no laundry service or washing machine available

i during continental breakfast time helping to pour things when my hands were full, offering my kids crayons

honestly, we booked this hotel based on the pool/hot tub situation because my kids love to swim

pillows, don't recommend white bedding, there were lots of kids there that weekend including our own

great breakfast with great starters, fruits, beverages, and ambience

staff were super friendly. breakfast included in the stay was awesome! room was nice.

variety available for breakfast

the breakfast was really tasty. the room was spacious and the t.v. was outstanding.

great fitness area

includes laundry and gym which was really nice

laundry available 24/7 with coins

comfortable room i find gym , laundry. good breakfast and dinner staff really friendly

we really enjoyed the breakfast, kickback, pool, gym and laundry facilities were a bonus,

the pool, laundry facilities, workout room, restaurant area, and bar were all gorgeous

there was dirty laundry left from the previous renters

no self laundry machines

hotel was not willing to do anything about it as their laundry is handled off site

customer service, cleanliness and room service

room service came in at 930 for no reason

beautiful through and through. excellent facilities with a well stocked gym and pool.

you re passing them in the elevator or when you re greeted upon arrival they set such a high bar that makes

my kids got the breakfast and one liked it and one did not

breakfast in the cafe was delicious. comfy bed, nice shower, prompt room service.

the king suite i booked was spacious for a family with kids and clean

i enjoyed my cookie on the way up to my room and room service was also delicious

accommodating, had late check out do to storm and it was nice to stay in and get breakfast which was very good

very nice, updated rooms. bar and restaurant. easy parking.

also ordered room service phone lines are never answered after several minutes finally got someone ordered the

was safe, had many room service and order in options

the hotel bar has bartenders that don't know how to mix drinks. ugh.

wish the bar stayed open past midnight on a saturday night

bar closed 15 minutes early sat night, rudely sending customers away

the fitness room was very small

guests, couldn t give directions to places two blocks away( didn t know streets) nighttime bar staff rude

on-site gym and laundry facilities were great, as was the breakfast buffet

pull out couch accommodated our kids well

awesome breakfast spread and the staff were so friendly!

breakfast was the best i have had except when i was in europe

we had a king studio for my wife and i plus our 3 kids

it had a guest laundry and was well located to river walk and 3rd ward

laundry machines

staff was friendly. amazing architecture in a great location. we loved the bar area.

00 parking fee, and that breakfast was not included, nor was wifi

room service

guest laundry services available

gym could have had more updated and in a better location

the activities for kids, little ducks and elf hunt.

in shower, wouldn't stay open on it's own, had to wedge a bar of soap in to let the water drain

we like the location, rooms and staff. it s our second time staying here. we loved the gym

laundry facilities not on our floor

rooms/shuttle mainly very nice driver

the hotel is beautiful it has really nice rooms. the room service was awesome.

i used their gym. alittle small and outdated.

it was nice that the bar was open after midnight so we could get a night cap after a busy day

they had an amazing gym!!! great bar too.

didn t like that the bar was open and the restaurant was closed i had a very hard time trying to find a place

the staff in the bar were really great as was the restaurant and the food was amazing

the bar and bartender were equally amazing

no pet fee.

the access to doing laundry was a nice extra!

asked for housekeeping for towels, they never came dirty laundry in the halls we will never ever go back here

(no cups, no glasses, no bags in trash cans, no ice bucket, no laundry bags, when i called front desk to ask

the walls are thin. laundry is to expensive they had no breakfast..

also some kids (maybe worker's

over charging for laundry it s says pay $3 but you have to pay $8

seemed like a breakfast

the breakfast guy, i think he was wonderfully hospitable, so were all the front desk ladies

nice and recommendable hotel offering a varied and good quality breakfast.

the bed was comfortable and the breakfast was great

laundry is in hotel cross the street - inconvenient

free parking laundry in same building

the complimentary breakfast with waffles, coffee, eggs bacon and sausage were very tasty

breakfast was great; front desk was helpful

there could have been a of bar soap in the bathroom on the sink to wash hands.

great location. good breakfast. free laundry facility. very helpful staff

the staff was very helpful and the complimentary happy hour and breakfast were a nice bonus

be aware that they do not have a pool but instead a small splash pad (might be good for toddlers

them for our car, the receptionist was extremely kind and helpful when i needed something, and breakfast was

breakfast was great...lots of seating. great location

parking easy, check in easy, and there was no trouble coming and going

like that they have free parking behind the mansion

wifi signal would not reach my room on 3rd floor.

neighborhood, but parking was off street and was close to down town.

very good hosts. the house is amazing and so was breakfast!

was nice, but the guy at the front desk was trying to charge me and other people extra money for early check in

the room next to ours had a family (a few children and some adults) and we could clearly hear the kids tv show

the staff had kids at the front desk

great place to party just dont bring your kids

didn t know upon booking that there wasnt a secure wifi service, we needed it to work a few mornings but needed

no room service

rooftop bar was beautiful and cozy

the room was nice especially with the spa tub that allowed my wife to unwind and relax.

coffee maker in room, asked for hot water and a cup for tea and room service brought me a plug in hot water

you can tell they have great smoke cleaners, the amount of smoke encountered in the casino is still noticeable

poor ventilation in casino

a lady from laundry

the breakfast, the laundry room, microwave & fridge,, staff was very helpful

no ice machines on site. laundry facilities not available.

the ice machine, laundry and tv in our room weren t working either

the kids stayed in the pool most of the

never got room service

i loved that they had a pool and a hot tub, also the breakfast was okay

breakfast was good and fresh the hot pool was opened i was kinda hesitated since last time it was

good facilities with free parking, pool and a little

parking lot

the pool and laundry were being repaired so i wasn t able to use

that same night my wife and i go to the bar pay for drinks another staff member made

breakfast could have been more variety

pet-friendly room was near an exit door for quick exit when needed for my dog

breakfast was good

there is a laundry facility on site that i used, it was very clean

and found my clothes had been taken out of one garment bag and been stuffed into a plastic laundry bag (none

alarm at 1:30am because they were doing laundry and a washer belt went on the washer and smoke from that set

wifi signal very bad. had to work one day from hotel and was almost impossible

the front desk staff was wonderful! the pool area was very nice.

good location and helpful staff. comfortable beds. laundry available

extremely friendly and helpful, hotel very accommodating has laundry facilities, computer in lobby for guests,

really breakfast was just ok i saw many kids from going to the game, box cereal or waffle machine bagels toast

good parking, check in was a breeze, room was clean, breakfast was great, staff was so friendly and helpful

very inconvenient when parking

i also like the fact that there is a kitchenette and a fitness center and laundry facilities which were very

they have a laundry room and provide a laundry basket so you can stay here for extended stay

gym was small but nice

they had a nice indoor pool and a great workout room, too

loved having a small kitchen when traveling with children

wifi didnt work for quite some time

the wifi wouldn't work.

children in the pool throwing wet towels so my grandkids who are under 10 didn't get the fun it scared them

laundry was also convenient

the breakfast was excellent

staff did not take out an empty pizza box that was on the kitchen counter

big room, very clean, good size gym, and lovely swimming pool

someone to service bar would of been nice ! more staff

loved the gym, was able to get my daily strength training in and cardio

i am not sure why the hotel bar could not serve as the restaurant was open but due to covid reason it was not

breakfasts or dinner it s doesn t matter ,amazing bar also

room & bar were quite pleasant

there was room service, if you wanted to go that route, but no bar or restaurant to visit

no laundry bag

felt like i was at my own gym

took a bit of effort to get housekeeping, but i assume it was because a pet was involved

the breakfast was delicious and had a great variety of food to choose from

clean, modern updated rooms and a great breakfast

coin laundry and price.

laundry room was nice.

the laundry facility had only half the machines operable

loved having in facility laundry for our stay

room was laid out nicely to accommodate a small kitchen.

main lobby bar area was extremely noisy until past midnight and then was busy and early for breakfast

breakfast was was a breakfast sandwich, cereal, yogurt, bagels etc, all staff greeted us with a

everyone was wonderful, even the gentleman tending to the breakfast buffet.

crowded breakfast area. could be redesigned a bit to feel less tight.

elevator wasn't working and the bar wasn't open due to staffing issues

ease of check-in (could pay ahead of time and use the keypads for entry), as well as the on-site laundry and

was often laundry stacked up all over kitchen in the afternoon so i didn t feel welcome or like i had

no breakfast no tea in our room no robe no laundry soap could use a comphy reading chair or 2

the self-service laundry and huge refrigerator are very helpful

common area and kitchen were a really nice amenity

well maintained, pet friendly, location, laundry, friendly and helpful staff.

the bar was really great and the food was good

distance to state fair park, has restaurant and bar, clean, comfortable and modern, free parking

we enjoyed the pool and had a great breakfast

i didn't want to stay downtown and have to pay for parking so i ventured to hampton inn and suites not expecting

did not have workout room, continental breakfast, laundry facility, tiles off laying in the safe, screws by

charged multiple times, wifi for room didnt work

staff, the best beds, lots of parking in a really great location for those visiting the falls or

to covid restrictions we had to make an appointment to use the pool/hot tub but it was totally worth it

bed was amazing. very nice pool and hot tub. beautiful bar and lounge with good food.

the laundry facilities were easy to use and reasonably priced

didn't understand the fitness room policy; while masks are currently not required and the breakfast bar is open

keeping the room dark, the shower was great not having to step into a tub; my wife loved the mini kitchen

also, the pool is pretty small and there is no hottub, so it can get pretty crowded quickly

great breakfast with a lot of choices

breakfast was awesome, the turkey sausage was not what we expected so you probably should stick

clean, and had a really great breakfast!

clean and comfortable with excellent breakfast!

everything was new, large room, clean, fitness center, excellent (well rounded) breakfast!!

breakfast was good but, compared to previous visits, was getting a little like sysco-out-of the

laundry only on main floor.

and mold in washing machine i was about to wash my clothes and there is a horrible oder in the laundry room and

everything, the room, staff, breakfast was really nice

pool was too cold

was nice for an over night stay with our kids

line, not far from the airport/shuttle, pool-but you have to ask the front desk to let you in, laundry-washer

laundry facility did not work

shuttle was late causing us to wait for 45 minutes in 20 degree weather

parking on a saturday night is not easy. lots of hoodrats

the wifi signal was poor and they don't give you but one towel.

laundry

couple sleeping in the laundry room on the 2nd floor and the guy with a a dog sleeping in the stairway

close to a bus stop. pool was nice. laundry facility worked good. breakfast was good.

to the couple sleeping in the laundry room

not much, the bar could have been open longer

the laundry area is excellent: brightly lit, uses quarters, works perfectly, kept clean

laundry area is clean, useable, $2 per wash or dry

their laundry dispenser was out of order, my remote for my tv was broken

stayed three nights with husband and 2 kids

fed the kids a hot breakfast and got a late check out so we could sleep

small pool that opens late.

shuttle driver gentleman was very nice.

staff went the extra mile to help us with the airport shuttle and giving us a convenient room!

close to airport - friendly staff - nice rooms - clean - free parking - great value

had received 9 inches of snow the day before and the parking lot was full of cars that had never been moved

a long and convoluted walk from room to reception, a guest laundry with equipment that has seen better days,

friendly service, hotel has onsite laundry room, onsite restaurant

tried to do a load of laundry, they have no change machines and the dryer didn't work and ate a quarter, bed

and warm in the room and housekeeping was awesome front desk was very nice very easy to find a parking place by

the spa tub filled up very slow, but that s minor.

too noisy- laundry ran all night

i got there i was so pleased the rooms were nice pool and the laundry room was a great amenity

really appreciated the complimentary coupon for one breakfast on the house

staff gave us free breakfast coupons

the pool area, to the bar, happy hour deals are amazing too

they have a laundry room

they have an exercise room and a coin-operated laundry available if you need it

lady wasn't super helpful she wouldn't help me with doing a load of laundry for detergent

parking on site and near shopping and restaurants

i was charged a higher pet fee than stated

all right in the parking lot

we enjoyed the pool, sitting area and it was very clean

clean, friendly, easy to get to and bar and menu options.

the breakfast was wonderful and pool area was well kept and very clean

and bar hours mini store prices - little to high outside garbage overflowing saturday

dirty microwave and laundry area

i loved that the staff was friendly and helpful at all times.my son loved the pool!

it was clean and had a nice bar lounge area.

and last time staying there the room wasn t cleaned right didn t get any sleep do to kids running up

pool and tv

placed in a second room above the laundry so it was hard to sleep

room locationguest laundry

updated close to restaurants close to airport and shuttle service.

proximity to the airport (without any noise), the free airport shuttle, and the comfortable bed

breakfast was sufficient & enjoyable for me.

the room was next to the laundry room and seemed a bit warm

smelled pot each time we walked passed the laundry room

we didn't get to use it, but the pool area was very nice

very clean, set up so you can find your room easy. also very convenient having a bar attached!

great spot. great breakfast. very friendly staff.

huge and very nice, the pool was good and the sauna worked

room, breakfast, complimentary bar beverage.

wish the bar opened earlier.

breakfast, pool, size of rooms, location.

rooms are fantastic! hotel reception & breakfast are both outstanding

pool full several times.

wish the jacuzzi was open along with the pool

$ pool hours

gym was dirty and was never cleaned the whole time we were there

we were never told prior to arrival, nor upon arrival that the restaurant and bar were closed

laundry 2$ bucks wash n dry

the laundry area was very nice and clean

the laundry is convenient

so clean and had a very nice breakfast

the gym was a bit small

a typical hotel of the chain. good guest laundry. not so clean.

really loved that you had a laundry room for us to use

also - if you provide a laundry that only has the option for quarters, then you should have a large number of

pet spots in room and pet odor

the breakfast was exceptional.

guest laundry coin operated available

we couldn't get extra towels because a manager took home the key to laundry room

breakfast had a little bit of everything

i forgot to eat breakfast.

i appreciated the fast and friendly shuttle service to the airport

the breakfast was great. staff was helpful and inviting. love the popcorn and cookies.

the breakfast was sub-par. i was surprised by this.

that the pet fee is $100 non refundable. make it more manageable

pet friendly

if it have a kitchen it should have a table to eat on

the pool was fine, and real dinnerware was available in the breakfast area

not enough parking.

very nice simple hotel with a great pool and breakfast.

had a pool but the fitness room was right above the pool so it was kinda damp in like a moldy air so i

the breakfast was good. the staff was pleasant.

all the amenities are free, except the only one i actually used: you have to pay to do your laundry

i liked the decor in the lobby area, the pool was nice, i like that you have 24hr fitness and laundry facilities

staff was wonderful and helpful, breakfast was fine, there is a laundry facility (and fitness room and swimming

room was big! had full kitchen and huge tv

the staff was exceptional, the golf course is in exceptional condition ( i played here every saturday foe 10

the lobby, pool, gym, and laundry facilities are clean and sparkling

love the fact that there was a laundry facilities.

the shuttle services 24hrs

breakfast climbing their boiled,they served canadian bacon and called that turkey bacon lots of kids running

pool area closed due to covid-19