left bc the pool was overrun by disrespectful people, management did nothing about it

great room, nice shower, plenty of parking and front desk personnel were great to interact with

parking, my husband is disable and there was people parked in the handicap parking space and they

breakfast is what you expect at a hotel like this (basic) property was clean and in a quiet area

the room was great and the kids loved the fitness center.

goood indoor lap pool and jacuzzi

the hotel has plenty of parking and near many places. the staff are nice and communicate well.

heater was filthy, the dust on it was at least a half in thick we where unable to order food from room service

pool was quite crowded

parking lot needs help, many potholes and needs to be sealed

good value, full size refrigerator, good breakfast, clean.

the pool was outside and not indoors

) and the pet fee was $100 - this should be noted in the reservation, not after the fact

breakfast=excellent

that the pet fee is $100 non refundable. make it more manageable

the laundry area was very nice and clean

the laundry is convenient

laundry 2$ bucks wash n dry

breakfast was great

would have wanted a breakfast option.

could have used a laundry bag.

to all stores very nice setting inside building everything is right there inside building laundry garbage and

loved kitchen and laundry

the kitchen and how friendly most of the front desk people were.

included kitchenette but i had to ask for everything' no dishes, no coffee pot, no pots/pans, no dish

all the amenities are free, except the only one i actually used: you have to pay to do your laundry

staff was wonderful and helpful, breakfast was fine, there is a laundry facility (and fitness room and swimming

i liked the decor in the lobby area, the pool was nice, i like that you have 24hr fitness and laundry facilities

there are multiple bars and restaurants on the property, which is a hotel, apartments, and a golf course/country

breakfast was great

the pool was on the colder side but everything was clean and comfortable/

we enjoyed the pool, sitting area and it was very clean

there was no lunch or dinner provision during my stay and the bar needs to be opened earlier

and bar hours mini store prices - little to high outside garbage overflowing saturday

well, the pet fee of $75 ,was a bit high as we left the room in perfect clean order

dirty microwave and laundry area

we both enjoyed the bar and coffee area

breakfast room service missed the bacon requested

location and gym and pillows

i loved that the staff was friendly and helpful at all times.my son loved the pool!

wish the jacuzzi was open along with the pool

pool atrium is very nice. workout room nice. staff very nice. location convenient.

pool and gym closed at 9 pm.

$ pool hours

i enjoyed the pool.

lots of parking, mall is 5 min away

from check-in to breakfast and check-out the service was spot on.

having to ask to get into the pool because it's behind the pool was annoying but the room was clean

friendly staff, great room, very nice breakfast.

gym was small. swimming pool water was very cold! breakfast wasn't warm. elevator for stuck.

a typical hotel of the chain. good guest laundry. not so clean.

also - if you provide a laundry that only has the option for quarters, then you should have a large number of

really loved that you had a laundry room for us to use

ample parking

comfortable and clean room, tv channels, location close to starbucks, mall, panera, accesible parking

suite with a city view and both times i ended up in a regular room with a view of the parking lot and

had a living room area and full kitchen which was excellent

the breakfast was very good too

we were not given details regarding parking and room location

we went to the bar for a custom drink after the game

went to the pool an hour before it closed on a monday night and had the whole pool to ourselves

i can see the parking garage would be nice in the winter to keep vehicle out of the snow

view room looked out to what i would call the back of the hotel looking toward the small parking area

no guest laundry.

very clean great breakfast awesome staff

the rooms were clean and the pool area was comfortable

loved the breakfast and room

pool room

was placed next to the laundry room and couldn't sleep due to the machines running all

there wasn t enough parking

parking lot was full

beds were comfortable, room clean, excellant breakfast.

just a little dirty. bugs in the gym and residue on lots of surfaces

plenty of options for free breakfast

great sort bed , slept well, loved the coffee, didn't go to breakfast

kids loved the pool

tidy hotel and pet friendly

all the restrictions with the pool area, etc. i understand covid procedures had to be followed.

this place had on site laundry

price laundry facilities location to restaurants free breakfast

laundry services, breakfast, staff is friendly and helpful, matresses, clean

my wife liked the laundry facilities

the pet fee was high

not knowing there was detergent for the laundry room at the front desk.

the laundry room was close to our room and the machines functioned propery

bed bug infestation in room 101. hot tub permanently capped off. no laundry facility as stated.

all the available parking spaces were full, and myself and a few other guests had to park off the concrete and

boyfriend and i spend weekends here frequently and enjoy the pool, and the staff are very friendly

plenty of parking, internet worked well

pretty gross especially with two kids and a two yr old that touches everything

we did not do that, but we did order room service the night before

location and free parking. room service was excellent.

allowed early check in

the laundry facility had only half the machines operable

loved having in facility laundry for our stay

coin laundry and price.

laundry room was nice.

kitchenette needs some updating the burners etc looked old, looked like fridge had been spray

no laundry bag

the breakfast had a great variety

great and accommodating staff. wonderful gym!

took a bit of effort to get housekeeping, but i assume it was because a pet was involved

breakfast exceeded my expectations

there was no one at the bar to serve drinks, but that was really minor, i didn't book here for a bar

clean, new, decor, shower, amenities in the room, breakfast all very good!

the bar on weekday evenings to invite friends to visit

main lobby bar area was extremely noisy until past midnight and then was busy and early for breakfast

going to a brewer game i would have liked a cocktail at the hotel but the bar closed at 10:00 pm

pool (after seeing online there was a pool) the kids were really disappointed in that as we were

room & bar were quite pleasant

breakfasts or dinner it s doesn t matter ,amazing bar also

the food, the bar, the gym, the room, the staff, and the hotel really were excellent

i am not sure why the hotel bar could not serve as the restaurant was open but due to covid reason it was not

the staff were incredibly kind and helpful, and there was even a little breakfast bar for the morning

the staff were incredibly kind and helpful, and there was even a little breakfast bar for the morning

of course, the bar lounge right on site is the icing on the cake

i went to office and sign said i had to go into the bar to get my key from the intoxicated employee and walk

worn towel and clothes, no breakfast as promise paid for 2 and stay only one because of

children in the pool throwing wet towels so my grandkids who are under 10 didn't get the fun it scared them

what they put in the breakfast bag

the wifi wouldn't work.

the kitchen setup- amazing! will recommend this to the business travelers at work!

if the swimming pool was open

we were told to put dirty laundry/trash in hallway

the fact i requested laundry to be done and when i went back 24hrs later it was dirty ( this was the evening

the staff were amazing, great breakfast, hot tub and pool we?re up and running beautifully

breakfast was one of the best

the double queen room there was an odor like urine, maybe pet, from the right side of one of the beds coming

kids in the pool area were running, and constantly throwing balls over to the hot tub, just about hitting us

the pool was so nice and bright , everything was organized and clean

very comfortable bed and awesome shower and spa tub

loved the grab and go breakfast

the restaurant downstairs has a nice selection of quality food for breakfast, lunch and dinner

laundry only on main floor.

and mold in washing machine i was about to wash my clothes and there is a horrible oder in the laundry room and

nice gym, good spaces to work in lobby and room, free breakfast.

the pool was fun to use and clean area

was nice for an over night stay with our kids

laundry was also convenient

the pool was closed for maintenance

we, as a traveling family appreciated the most was the early checkin and late check out

was disappointed that the bar was not open on weekends, just mon,tues and wed i think

location, size of the room, pet friendly, gym.

the staff and the cleanliness! pool area was awesome!

good parking and location

breakfast pool

no wifi either day!!!

peaceful, clean, excellent breakfast, comfortable mattresses and pillows.

laundry area was dirty, and the dryer was not working, which i found out after i had washed one

like dog urine and the air conditioner was broken and the hotel had a horrible smell like dirty laundry, the

pool and spa

my kids love the pool is open late .they had a great time.

great pet friendly location and people w/o charging an extra fee

well maintained, pet friendly, location, laundry, friendly and helpful staff.

ddnt like the fact there was no hot tub the pool was really cold i recommend a heated pool because even when ur

meager towels, pool is very shallow!

the breakfast was always good-the staff was helpful and friendly-the free parking was great!!!!

breakfast is fine.can able fill my tummy. hope next time of our visit has a microwave in a room.

the laundry facilities didn t work even though we called a head and were told they did

room across from the laundry was humid. room 117. very damp.

the pool area was cold.

wifi seemed to have a lot of problems staying connected to my phone, it would either show it was

could use more parking

guest laundry, was not sure if they have that

could use a tecumbant bike. pets are a turn off to cleanliness.

i enjoy the most is the cleanliness of the facility, a nice gym, nice breakfast and courteous staff

adding some directions as to what goes in the breakfast recycling vs the trash might avoid some confusion

very clean, updated, nice parking area, good location.

the pool and laundry were being repaired so i wasn t able to use

they also has a pool and breakfast in the am

also i was charged a hefty pet fee

quick and easy check-in, small bar in lobby, spacious breakfast/coffee area.

layout is weird, no counter in the bathroom, tv didn't face the bed, wifi was horrible couldn't even load a

pool, breakfast, and gym was very nice and relaxing

never got room service

parking lot

good facilities with free parking, pool and a little

loved the breakfast boxes! bed was so comfortable!

i like that the water park was fun and my kids enjoyed it!

the water facilities, the restaurant and the room service

convenient location. staff were very helpful. lots of parking. rooms were quiet.

bar staff really nice, drinks good

the bar in the water park area could have been open

extremely friendly and helpful, hotel very accommodating has laundry facilities, computer in lobby for guests,

good location and helpful staff. comfortable beds. laundry available

i didn t eat breakfast and it was great

of the negative reviews about break-ins in the parking lot

and your hotel was the only hotel they offered breakfast included

neighborhood, but parking was off street and was close to down town.

breakfast was good. bed was comfortable. parking was convenient.

a bit of an orientation about parking, getting in and out after hours and lastly choosing your breakfast and

breakfast was fabulous, offering a delicious and varied spread

but the fenced off-street parking made me feel as though our car was safe and we entered through a side door

was nice, but the guy at the front desk was trying to charge me and other people extra money for early check in

the staff had kids at the front desk

great place to party just dont bring your kids

the room next to ours had a family (a few children and some adults) and we could clearly hear the kids tv show

the breakfast, the laundry room, microwave & fridge,, staff was very helpful

no ice machines on site. laundry facilities not available.

a lady from laundry

the ice machine, laundry and tv in our room weren t working either

did not have brkfst or use pool

there is a laundry facility on site that i used, it was very clean

alarm at 1:30am because they were doing laundry and a washer belt went on the washer and smoke from that set

and found my clothes had been taken out of one garment bag and been stuffed into a plastic laundry bag (none

the beds was so soft i love the pool and bar area ud83dude04

kids being loud around 9-10 last night. people above us being noisey

laundry facilities not on our floor

the toilet in the room was very low; great for kids but a little challenging for a 60+ guest

my 2 kids suffered with back pain

the breakfast provided by room service was quick stayed warm well after i arrived home and literally were all

was good accross the street from the rave theater which was jammed with college kids

free parking laundry in same building

laundry is in hotel cross the street - inconvenient

the breakfast was adequate.

free complimentary breakfast and gym for exercises

love the free shuttle and ambassador bar and food

they have a laundry room and provide a laundry basket so you can stay here for extended stay

i also like the fact that there is a kitchenette and a fitness center and laundry facilities which were very

gym was small but nice

the hotel is pet friendly and even has a cute dog relief area

breakfast ended at 9. i sleep.a bit late.

is was clean. staff was great. breakfast was good.

were on the second floor right over the pool, and you could really hear the noise from the people below

room was very clean....breakfast was ready with plenty of seats

breakfast was very good with a wide selection

the breakfast was very good, and the facilities were excellent (pool, work-out room)

they got back to me right away asking if it was a service dog or pet and i responded and told them it was a

the breakfast, the room and the tv channels

breakfast was good and the location was also a good choice.

you can tell they have great smoke cleaners, the amount of smoke encountered in the casino is still noticeable

poor ventilation in casino

breakfast and spa were great.

breakfast was great! pool and hot tub very clean! very friendly staff

did not have time to use the pool of sauna, but they looked great and other guests were enjoying it

breakfast are was well maintained

breakfast was quite good

did not have workout room, continental breakfast, laundry facility, tiles off laying in the safe, screws by

bed was amazing. very nice pool and hot tub. beautiful bar and lounge with good food.

a self serve coffee bar - no cost.

tv wasn t connected to wifi

from the restaurant to the fitness facility and pool was great

laundry facility did not work

line, not far from the airport/shuttle, pool-but you have to ask the front desk to let you in, laundry-washer

on the bus line, not far from the airport/shuttle, pool-but you have to ask the front desk to let you in,

about 2 electrical outlets in my room worked, the wifi was very weak/did not work at all, towels were stained,

had to throw out our own trash we really did not get any room service at all

laundry

to the couple sleeping in the laundry room

close to a bus stop. pool was nice. laundry facility worked good. breakfast was good.

couple sleeping in the laundry room on the 2nd floor and the guy with a a dog sleeping in the stairway

it was easy to take the shuttle to and from the airport.

the laundry facilities were easy to use and reasonably priced

the room and breakfast were very good

the full kitchenette was amazing

pool was nice but over crowded with loud people.

also, the pool is pretty small and there is no hottub, so it can get pretty crowded quickly

breakfast was awesome, the turkey sausage was not what we expected so you probably should stick

everything was new, large room, clean, fitness center, excellent (well rounded) breakfast!!

breakfast food items weren't refilled quick enough

our stay was restful and the kids enjoyed.

parking area not plowed or salted by handicap parking

laundry facility is convenient

i also liked the kitchenette in the room

we also went out to eat a few times, but was looking forward to room service and a restaurant on location

amenities are not as stated on their website, the pub jackson s associated with the hotels room service is no

do the grab and go breakfast but keep in mind this hotel does not have a kitchen so no ordering room service

the hotel has a nice laundry room

warmly welcomed me on the freezing friday evening and also helped me with some quarters for the laundry machine

lovely gym/laundry room and breakfast

there was no food to get late at night from the bar area. they had closed at 9pm.

from the valet to the front desk, maintenance crew, cleaners and the kitchen staffs it s like they know what

was safe, had many room service and order in options

gym was a little cramped but had a good workout anyway.

bar in restaurant was great

travel team kids at the bar!

the restaurant in the hotel closed early, and the breakfast options for room service were really limited and

hotel was not willing to do anything about it as their laundry is handled off site

no self laundry machines

there was dirty laundry left from the previous renters

customer service, cleanliness and room service

gym facilities are poor

dirty laundry in hallways,

the laundry is also ok

is unfortunately a laundry list: - stains that look like blood in the bed

entering our room we had to kick a pile of dirty laundry out of the way (still there the next morning) and the

the building and facility is quite new, staff are friendly. however the guest laundry is dirty.

i think the space could ve been used more spaciously with more machines and the laundry room was nice to

asked for change for laundry, just said no, didn t even check for us

complimentary breakfast had lots of options and staff were attentive to refill when things were getting low

not use any newer kia or honda cars apparently a group of kids try to only steal these types and unfortunately

beautiful location right on the heart of downtown. the free breakfast was super good!!

large bag of trash sat on one side of room door and a large pile of laundry on other

stripped and made my own bed, had to bring my dirty laundry/garbage

loud construction outside. no laundry or room service.

the smell of the bedding was too strong. they must use a very strong product for laundry.

), the rooms shouldn't smell like funky, old laundry with hints of urine hidden by carpet shampoo

guest laundry services available

she helped me with an early check in, remembered my name, was fast and helpful with any reuqest i had and she

rooms, location, and nice pool/hot tub that was good enough to entertain 7 kids under 7

wifi was not very good.the room could use some updates for the money i paid.

had a pool and the tv was smart with free premium options.

fitness center needs a bike or 2 .

breakfast is so good very clean

phenomenal breakfast

the wifi was fast and reliable enough to get some work done and join some zoom meetins

the breakfast was really tasty. the room was spacious and the t.v. was outstanding.

no drinks with breakfast for kids unless you purchased it

pool was extremely cold and i couldn't use it

we loved the games for kids and the pool

we loved the games for kids and the pool

modern design, free wifi, room size

a long and convoluted walk from room to reception, a guest laundry with equipment that has seen better days,

friendly service, hotel has onsite laundry room, onsite restaurant

tried to do a load of laundry, they have no change machines and the dryer didn't work and ate a quarter, bed

spa tub

full breakfast them har boil egg.

lady wasn't super helpful she wouldn't help me with doing a load of laundry for detergent

they have an exercise room and a coin-operated laundry available if you need it

they have a laundry room

walked across parking lot to crackle barrel for dinner

breakfast was very good people were very nice cheerful, we enjoyed the stay.

pool & hot tub were closed my entire stay. no guest laundry facilities.

there was no laundry service or washing machine available

that we couldn t get in the pool

pool size was quite narrow!!! and our refrigerator was very loud.

the room setup, this was 1st hotel where we got good night's sleep without kids running the halls and being loud

the walls are thin. laundry is to expensive they had no breakfast..

asked for housekeeping for towels, they never came dirty laundry in the halls we will never ever go back here

(no cups, no glasses, no bags in trash cans, no ice bucket, no laundry bags, when i called front desk to ask

the access to doing laundry was a nice extra!

just didnt like i couldn't hook my ps4 to the wifi

on-site gym and laundry facilities were great, as was the breakfast buffet

bathroom should be re-tiled. need better brighter lighting in kitchen area

seating area for breakfast is a bit small and fills up quickly so get down there early

the room size and cleanliness. however the buffet breakfast was the icing on the cake!

gym was nice quality

having young kids at home we don t get out much and this stay was sure a real treat

the small blood stain on the mattress protector. room service was slow.

fun, artsy atmosphere and wonderful pet friendly place

room service was late and most of it was cold or horrible tasting

we loved the lobby and its bar and art gallery spaces. the room was comfortable and fun.

the pool, laundry facilities, workout room, restaurant area, and bar were all gorgeous

comfortable room i find gym , laundry. good breakfast and dinner staff really friendly

we really enjoyed the breakfast, kickback, pool, gym and laundry facilities were a bonus,

includes laundry and gym which was really nice

laundry available 24/7 with coins

great location. good breakfast. free laundry facility. very helpful staff

them for our car, the receptionist was extremely kind and helpful when i needed something, and breakfast was

nice to have a little kitchen, but we didn t use it

the kitchen staff was attentive, and the breakfast was delicious

the breakfast was pretty much what you would expect from a hotel breakfast, nothing special

laundry machines

it had a guest laundry and was well located to river walk and 3rd ward

we had ordered room service and it took a long time so he comped the meail for us

staff, such as the valet, breakfast, cleaning crew and bar were exceptional

also loved that it is pet friendly

the hotel bar has bartenders that don't know how to mix drinks. ugh.

bar closed 15 minutes early sat night, rudely sending customers away

guests, couldn t give directions to places two blocks away( didn t know streets) nighttime bar staff rude

the fitness room was very small

wish the bar stayed open past midnight on a saturday night

coffee maker in room, asked for hot water and a cup for tea and room service brought me a plug in hot water

great fitness center

kids loved the pool table in the lobby

didn t know upon booking that there wasnt a secure wifi service, we needed it to work a few mornings but needed

room service trays could be picked up more promptly

i like fireplace in the lobby, its nice to sit there and read during evenings

no room service

amount of noise later in the night, but we were on the 6th floor near the rooftop bar access

no whirl pool

restaurant and room service are great. corner room is huge.

you re passing them in the elevator or when you re greeted upon arrival they set such a high bar that makes

lovely atmosphere, excellent room service

the room was so loud that my kids could not sleep, it wasn t until almost midnight when it got quite enough

breakfast in the cafe was delicious. comfy bed, nice shower, prompt room service.

the room was so loud that my kids could not sleep, it wasn’t until almost midnight when it got quite enough

over charging for laundry it s says pay $3 but you have to pay $8

the breakfast was a plus, considering we had 5 people in our group.

gym!

seemed like a breakfast

the way the breakfast was closed covering the area with a sheet.

they had an amazing gym!!! great bar too.

hotel restaurant and bar was exceptional

they had an amazing gym!!! great bar too.

didn t like that the bar was open and the restaurant was closed i had a very hard time trying to find a place

the bar and bartender were equally amazing

for long stays i need a laundry, so i used the laundry here several times

kitchen, laundry, location, restaurant

kitchen, nice room design, cozy patio, great food at restaurant, coin laundry super convenient

it was great to have a full size kitchen in the room and laundry in the basement

also, access to laundry was a nice perk

size and kitchen in my room were phenomenal

loved the kitchen set up in the room. was nice to have places to store things.

we each (two of us) had wonderful 90 minute massages at the spa which looks spiffy and welcoming and is attended

front desk woman at check in was not friendly or helpful there was a gas fireplace in the suite but no one knew

hotel room with full kitchen

laundry area is clean, useable, $2 per wash or dry

the laundry area is excellent: brightly lit, uses quarters, works perfectly, kept clean

their laundry dispenser was out of order, my remote for my tv was broken

staff keep coming in the swim area making my kids feel uncomfortable and the hot tub didn't

location was good. breakfast was good. wifi worked well.