great pool and jacuzzi area

breakfast was good

great service. john at the restaurant and the bar exceeded our expectations!

location and rugged surrounding beauty. breakfast.

comfortable, swimming pool enjoyable, good dinner and facilities in excellent condition

beautiful building and rooms, gorgeous garden and pool area, delicious breakfast, great staff

beautiful building and rooms, gorgeous garden and pool area, delicious breakfast, great staff

the buffet breakfast was incredible as well at the restaurant and bar by the pool

the buffet breakfast was incredible as well at the restaurant and bar by the pool

the buffet breakfast was incredible as well at the restaurant and bar by the pool

the magnificent pool

the amazing breakfast buffet

social area is very close to the bedrooms and you can here all the noise when others are having breakfast

breakfast was excellent, tailor made and delivered in a friendly and efficient manner.

wifi in the villas was not working and the ran out of food menu fast

the kitchen serves great food, our compliments

additionally, the food service, particularly breakfast, took over an hour to be served after ordering

restaurant pool area and villa bad road poor transportation service staff needs more training bar need attention

on a positive note, the stunning view enhances the experience, and the communal pool meets expectations

the breakfast was simple but delicious

wifi, not in the area of the cabanas. you need to go to the main building.

the breakfast was ok. good coffee. staff is friendly and helpful.

the views are stunning, especially from the breakfast patio, which is delicious and plentiful

if i had to name what was not perfect: the wifi does not reach the cabins (but is wifi why i am hete

breakfast was hearty

it s a beautiful property, our bed was so soft, and the breakfast was plentiful and delicious

perfect wifi

very good breakfast

did not have wifi

uncomfortable to get to the rooms, bad wifi, bathroom so-so

don t have room service, they put me on the 5th floor and elevator was not available or working

no food or breakfast is provided by the hotel directly

no breakfast, and small areas, bathroom cleaning

the pool area amazing , with plenty of space to rest and enjoy the sun and perfect weather

tasty options to choose ( soup, salad, main and dessert) they also have an additional menu and bar (this is not

a lot of included services that you usually don t find or have to pay extra ( welcome cocktail, breakfast,

we had laundry done on the spot when we arrived and it was ready within a couple of hours which for bike

friendly staff, spacious rooms, proper facilities (pool, restaurant)

wifi was poor and showers rather

only three zones of wifi, none in the rooms

restaurant served a very good breakfast but the dinner was awful

location, comfortable, and good breakfast options.

cafe in lobby was great for breakfast

staff is fantastic, clean and great breakfast

nice facility and clean, great staff, good breakfast. good central location.

breakfast was good, fresh, coffee needs some improvement

breakfast in the morning was amazing

breakfast was

location great customer services delicious breakfast

gym need update

breakfast was good overall, but more of the same every day. there is some room for improvement.

it didnt have room service, you had to go to the lobby and pick up the food

gym have absolutly nothing for training no equipment

breakfast is incredible

beautiful lobby and dining room. free delicious breakfast. very helpful staff.mountain views.

free, safe parking

the bedroom is so cute the lobby is great the bathroom is so nice fast wifi amazing city view

i didn't like the price for breakfast, too high in my opinion

parking is outdoor but secure

good location for my work trip. free parking.

wifi was unusable at busier times of day, and it was very noisy often late at night or early in the

breakfast i would prefer to be able to serve myself

breakfast and great service

the breakfast waiters need to be trained to be more friendly and service oriented.

breakfast wasn't that good.

the breakfast was terrible and exactly the same every day

the spa facilities were exceptional, providing a truly relaxing experience

laundry service is expensive, towels and toilet paper are hard, small tv, orange juice and eggs for

the tv is nice equipped with wifi and netflix so you can watch your own tv or cast from your smartphone or

the breakfast is the same everyday i was tired of eating the same scrambled eggs every day but it was

room was exceptional, clean, comfortable, spacious room, good breakfast, and very helpful staff

breakfast is really good

beds are a little hard, the tv didn t work, the wifi was bad

the breakfast was good and also the location.

every morning we had a good breakfast

great breakfast en location

they quoted us $85,000 pesos for a load of laundry.

staff and breakfast

underground parking is convenient

they said on the web page they offered breakfast but they do not have breakfast

wish the breakfast options would have bigger, it was just 3 options, which i had to repeat several times

breakfast was small and same every day.

everything. hospitality. the room. the breakfast. the rooftop. the jacuzzi in the room . all.

breakfast was varied, healthy and delicious

great location,free parking, breakfast and daily house keeping wit a smile, good job to staff..

is well maintained, staff was courteous ,location is near where i work, breakfast was good & freah

parking doesn't exist

there is secure parking (we were on motorcycles, so very important)

laundry service

property has a parking lot, the facilities are clean , the room and bathroom were clean

air conditioner, inexpensive, parking garage underneath.

the bar at the top of the building seems to function as a third-class nightclub, with nothing to enjoy

breakfast was mediocre at best but it was included in the price

com about extra fees for bringing pets, and i never expected the costs would double for bringing 2 dogs instead

breakfast

wifi isn't good.

unexpected costs of having to pay extra for bringing pets, even though the hotel is listed as

the breakfast is in another hotel and the included with the room is not very nice

chose this location due to the underground parking lot but when we arrived after dinner it was full and we had

prices to have laundry done is per item and was very excessive

laundry service is inexpensive and will even clean shoes

didn't understand laundry instructions , maybe they should change the laundry process/instructions

got a suite with balcony & guys from above took picture of my daughter from above in the gym area

great food and room service location is excellent with safe surrenders for

wifi worked properly

wifi connection in my room, 2 night without air conditioning, plumbing issues in toilet

overall everything was wonderful. great breakfast. great location. great people

carlos who served breakfast was fantastic: very considerate and kind and attentive

pool is

didn't have wifi in the room and fall all the time. more variety in the breakfast

breakfast could improve a bit. otherwise everything great

the breakfast was delicious and staff and amenities were phenomenal

it also has a very nice breakfast and the staff is very friendly

breakfast was good and the cool thing about the rooms is that they each have fruits as names

breakfast was not so bad only thing there have more variaty but all by all is was oke totaly great

breakfast

breakfast was ok could av mix it up a little tho

great and comfy rooms. nice design and breakfast

wifi wasn t great but it was ok

cheap and efficient laundry service good view from the balcony big smart tv to connect to youtube, netflix etc

windows do not close well, so traffic noise all day and night long would not recommend the laundry- missed

having a laundry sink and drying rack in the room was very helpful

1. spotty internet 2. laundry rate was 3000 cop per piece - even one sock !

the apartment had what was needed the kitchen was well equipped, as was the laundry area

they have laundry service as well

tv ia horrible never works and laundry service is subpar

very helpful personelle, helped with laundry, tours, taxi for airport

the wifi connection is a little bit weak.

wifi was strong and fast

the laundry service was the best i have ever experienced

not a/c, not phone, poor wifi, bad breakfast!

wifi failed from time to time

wifi was great, comfy beds too

the persons at the kitchen, the attendants, the administrator, exceptionally kind

the laundry service is very expensive, around 4 euros to wash a single shirt

ve stayed at another estelar property which had a better gym, the thread mill here wasn t working and some

of our stay while the pool and bar were under construction therefore not available to us and the kids who were

the gym and pool were great

gym access 24 hours

their laundry service was too pricey

we got robbed in the laundry

even without the great breakfast spread, this is a super nice place for such a good price

gym was pretty basic for muscle building (cardio

the staff was exceptional and has a nice gym, is in a fantastic location

the receptionist has to cover the chef for breakfast last day of our stay

super nice staff, really friendly and helpful. great breakfast, snacks and safety location.

if u wanna walk its 20min 5 min with taxi(uber) save they have camara, quite place good service breakfast special

breakfast was delicious, staff very helpful, calls to book a tour for you just neeed to take out

although the breakfast was included, i did not try it

food service and bar where only available for a few hours a day

wifi does not work and in this time and age, this is a necessity.

small gym available

attention to detail in the rooms, mini bar service great variety but prices way too high - as outsourced contract

area, helpfull stuff, nice rooms with view over city, comfortable beds, very good breakfast, safe parking for

nice spacious rooms, friendly personnel, perfect laundry service.

at all, but the breakfast and laundry prices seemed a bit on the expensive side to me too

floor room was vibrating, laundry one shirt was burnt one was stained, although they didn't charge me for it

breakfast bar was great, the staff was exceptional - outstanding

and what's is the most important is a beautiful pool with jacuzzi which is so nice after long day or just to

the entire staff was exceptional from the front desk to room service and laundry service everyone was

laundry could be done through the service at the hotel, but if you want to do yourself or outside

gym has to be re equipped rooms are old and would need refurbishment and noisy due to the closeness

great food. young guy making omelettes was amazing. pool was warm. great security!

the floor balcony need higher rails for kids safety.

excellent views, and breakfast

excellent breakfast , good location

the gym not that big

customer service was outstanding rooms were clean breakfast was good

late check out was granted for free

the room service and kitchen staff also did a marvelous job every time i placed an order

food the breakfast buffet is the best we've found the fruit is fresh, the bread is fresh, the eggs are

breakfast was very good. the bar was also good and the people serving

modern, well staffed, nice breakfast, good location.

breakfast is served on a beautiful terrace

laundryvon site aside from room service which was expensive but

laundry at the hotel is also very expensive

a large room (suite?) with a separate living room/kitchen and balcony. great view

traveling with kids, a 10 am cut off for breakfast is too short, a noon check out too soon.

overall good experience. gym facilities and bed pillows can improve.

the laundry service

linnens, pillows, no room service, breakfast - everything of really bad quality

parking lot entrance has its tricky if you are at the lobby.

good bed, nice staff, good breakfast and facilities

gym

room was spacious and gym was well equipped

the room was very nice. the breakfast was amazing.

breakfast and room service food was very good

even the gym equipment doesn t work outside of 1 elliptical and the few free weights that are all the same

thaks to mateo for the attention and the cheff for the breakfast.

the price of everything (food/drinks, laundry service), no ice available for guests, the tv set.

if i had to nitpick, there was no laundry service on the weekend, and i really needed something cleaned

staff knocking the door to see if you want to do laundry or room be clean.

getting uber or taxi is very convenient and breakfast buffet is very good

breakfast where you can get a good sampling of colombian treats or breakfast basics

breakfast was ok, not that many options but nice anyhow

breakfast was poor in choice and quality

the breakfast was delicious and the cleanliness a 10 out of 10

breakfast could be better with more choice of fruits, stronger coffee , yoghurt muesli and better

was very friendly, breakfast was amazing, and the room was much nicer than expected

hotel pool is like a hot tub its not a pool

breakfast was fresh and tasty each morning, with a good selection to choose from

the breakfast was wonderful and the staff go above and beyond.

everything is beautiful, the rooms are big , comfortable beds , great breakfast with a variety of food and

wifi was not working the whole time i was there

staff, breakfast, room.

breakfast was very limited and it wasn t in the best location

some issues with having guests and they change over $200 for laundry

not enough towels. laundry took too long

gym / fitness center could use an upgrade

wifi for my computer in the room.

it 5 stars they have a windows a/c which is very noisy room lighting is very dim, and annoying no room service

soap dispenser provide very limited quantity of soap in the bathroom and laundry service is very slow, it took

laundry service is quite expensive compared to local pricing the restaurant felt crowded most

the booking included dinner and breakfast, both of which were great.

i'd like to see the gym improved at some point

the mini bar without products

communication was very poor. bad organizational skills in regards to extra services like laundry

laundry very expensive.

the laundry was incredibly expensive, and the wifi cut out few times for a few minutes

no laundry

additionally, i had some clothes washed by the laundry

i was misinformed about the breakfast hours, there was no laundry machine in the apartment nor a fully equipped

room service good

kitchen had no hot water

staff were very kind, from the security guard to the cleaning staff and kitchen as well as reception

need to spray everywhere for cockroaches we had cockroaches in the bathroom and the kitchen

the only thing missing was a swimming pool! otherwise, fantastic

t very pleasing and they often time forgot to bring us certain items that we asked for in the room service

it, that weren t true we even had our phone next to it, problems with tv it was outdated wifi wont connect

free parking

no pool

the spa staff were awesome

facilities were not ready, the swimming pool area was under construction and spa employees still in training

hotel is comfortable, featuring swimming pool and gym (not used by this

very small pool

everything good excellent gym restaurant spa staff

also a laundry room that is fully equipped

spacious suites location view from 18th floor laundry machine in room friendly staff

center with exito (colombian walmart), so we were able to get food to cook in our ensuite kitchen

the room service and staff was phenomenal

pool times. they had to close at 4pm every day, eventhough the sun was shining.

laundry pickup took 4 phone calls and 45 minutes to explain despite this being an offered service

great pool

the room service staff were quick and courteous

gym was poor and needs to be improved

was amazing, pool was great (bring a swim cap or buy one for 10,000 pesos), rooftop bar was beautiful, room

internet, not a great location, front desk staff not particularly helpful, overpriced laundry and minibar services

laundry service was not good

the breakfast was amazing with gorgeous view

only thing thing missing was a bar in hotel

also, the lack of a pool was a bit disappointing especially since medellin doesn t have any nearby beaches

prices for the laundry service was rather high

the laundry services it cost me a lot for little clothes to wash

all incidentals at san fernando, laundry, menu prices at the only restaurant, (dann carlton has three) were

cost of the laundry was extortionate, basically 11000 for one pair of socks if we understood it correctly

the breakfast was great, the gym was smaller but nice, and the pool was great

wouldn't work right, room was too close from parking lot, some guy started cutting the grass very early and it

the light in the room didnt even work the only good thing about it was the breakfast that was good and the staff

everything, room was not clean, there is not wifi facility was no proper sign. service horrible.

afternoon by the pool surrounded by nature was perfect

the wifi is great

rooftop jacuzzi and available laundry machines were also appreciated

added bonus of laundry here, too

laundry facilities, rooftop deck/pool area, secure building, garage parking, very quiet

laundry service with no fee

we also took tide pods for the washer but they probably have some laundry detergent you could use or buy