beds are a little hard, the tv didn t work, the wifi was bad

the breakfast was good and also the location.

every morning we had a good breakfast

laundry service is expensive, towels and toilet paper are hard, small tv, orange juice and eggs for

the breakfast was good, nothing out of the normal

wifi was usually pretty good, with only a few minor slowdowns

i want to thank mr freddy a handsome guys that serve us everyday breakfast with a smile

the breakfast is the same everyday i was tired of eating the same scrambled eggs every day but it was

very quiet and has a small pool

everything else apart from the wifi was very good.

i liked the breakfast

wifi in bedroom

the pool is very good size

breakfast could improve a bit. otherwise everything great

the breakfast was delicious and staff and amenities were phenomenal

very nice service, polite staff, nice breakfast

during breakfast service coffee wasn t available in the lobby.

made to order breakfast

didn't understand laundry instructions , maybe they should change the laundry process/instructions

prices to have laundry done is per item and was very excessive

laundry service is inexpensive and will even clean shoes

room service food is amazing and available at late hours

my only small criticism is that the gym was limited but certainly functional

having a laundry sink and drying rack in the room was very helpful

the apartment had what was needed the kitchen was well equipped, as was the laundry area

1. spotty internet 2. laundry rate was 3000 cop per piece - even one sock !

cheap and efficient laundry service good view from the balcony big smart tv to connect to youtube, netflix etc

the sheets were stained they smelled clean, but the stains made them feel like dirty laundry

breakfast was not so bad only thing there have more variaty but all by all is was oke totaly great

breakfast was ok could av mix it up a little tho

very comfortable / breakfast

wifi wasn t great but it was ok

very good wifi and tv

they quoted us $85,000 pesos for a load of laundry.

short taxi ride to metro nice breakfast good coffee wholesale district across the street.

staff and breakfast

lied about parking lot and garage, in their reservation page says parking is available, but they let my car

wish the breakfast options would have bigger, it was just 3 options, which i had to repeat several times

breakfast was varied, healthy and delicious

is good and convenient to shopping and restaurants, and they have secure, off-road parking which is a big plus

everything. hospitality. the room. the breakfast. the rooftop. the jacuzzi in the room . all.

safe location, good facilities, friendly staff, decent enough breakfast

no mini bar in room as advertised breakfast was monotonous no english spoken by frontline staff

parking doesn't exist

there is secure parking (we were on motorcycles, so very important)

the laundry service is very expensive, around 4 euros to wash a single shirt

the gym is petite but very useful and has just the right equipments

and also the gym is very small and i wish the pool was open until more later in the night

of our stay while the pool and bar were under construction therefore not available to us and the kids who were

wifi is strong and fast

the laundry service was the best i have ever experienced

the wifi was good

no wifi in the rooms

nice kitchen and cleaning staff, fresh breakfast

wifi was great, comfy beds too

laundry service

great place...staff very nice and helpfull..cleaned everyday..good bar on the roof

the bar at the top of the building seems to function as a third-class nightclub, with nothing to enjoy

having fun at least till 3am or even longer in the lobby and in the morning people were having breakfast near

nice building, parking available. nice rooftop with bar

com about extra fees for bringing pets, and i never expected the costs would double for bringing 2 dogs instead

there is save parking in the basement whereiparkedmymotorbike.

unexpected costs of having to pay extra for bringing pets, even though the hotel is listed as

wifi isn't good.

the breakfast is in another hotel and the included with the room is not very nice

* the hotel does not have a mini bar service * the rooms are not quite comfortable the hotel is not really

the hotel has private parking included which is great

there is parking and it s very safe

good hotel, good parking,great breakfast.

food service and bar where only available for a few hours a day

their laundry service was too pricey

we got robbed in the laundry

are realy helpfull carring, breafast was superr everyone there was super nice to my family, my kids were spoiled

the fruits were a little hard on breakfast.

good room service

tv ia horrible never works and laundry service is subpar

very helpful personelle, helped with laundry, tours, taxi for airport

they have laundry service as well

fast wifi

wifi was strong and fast

it didnt have room service, you had to go to the lobby and pick up the food

never happened to me before the gym is a joke

breakfast, suitable for business and close by to a good mall in case somebody need anything

there was no room service

not enough parking for all guests, if you are not using a car it's a good option.

nice spacious rooms, friendly personnel, perfect laundry service.

floor room was vibrating, laundry one shirt was burnt one was stained, although they didn't charge me for it

at all, but the breakfast and laundry prices seemed a bit on the expensive side to me too

room service had good food

the facial and massage i got at the spa were great

the breakfast was not particularly healthy however i was able to find a little protein with some eggs

the receptionist has to cover the chef for breakfast last day of our stay

although the breakfast was included, i did not try it

breakfast was delicious, staff very helpful, calls to book a tour for you just neeed to take out

location near to aguacatala metro very clean and tidy good value tasty breakfast (3 options: traditional, american

chose this location due to the underground parking lot but when we arrived after dinner it was full and we had

parking is outdoor but secure

next to mall, there was parking for the car i had, air conditioning is great, staff are very nice and friendly

friendly and efficient staff. extremely convenient location. excellent breakfast.

should be a direct door to the parking at least letting use of emergency exit door in the first level

no direct acces from the parking to the hotel

it's incredible that you can't get hot food as snack bar it's just vending machine type stuff

the wifi is pretty

great space, great little gym to workout

excellent breakfast , good location

breakfast was one of the highlights: incredibly delicious, varied, and perfectly prepared to start

the entire staff was exceptional from the front desk to room service and laundry service everyone was

laundry could be done through the service at the hotel, but if you want to do yourself or outside

the daily morning breakfast was so yummy

location, secure parking and friendly staff.

the pool could be bigger, but it works to be in the pool with kids.

even the gym equipment doesn t work outside of 1 elliptical and the few free weights that are all the same

room was spacious and gym was well equipped

parking on site

everything clean. staff very friendly. breakfast was great

gym could have better maintenance and i didn't like that there was a door to the next room inside

breakfast is served on a beautiful terrace

the room service is fast and the qualy is great

breakfast buffet was fantastic

breakfast was very good. the bar was also good and the people serving

excellent breakfast. fast wifi. good news channels in english.

hotel pool is like a hot tub its not a pool

breakfast was fresh and tasty each morning, with a good selection to choose from

laundry at the hotel is also very expensive

laundryvon site aside from room service which was expensive but

the gym is too small.

traveling with kids, a 10 am cut off for breakfast is too short, a noon check out too soon.

the kitchen should have pans & a water heater would be handy.

the breakfast was delicious and the cleanliness a 10 out of 10

excellent breakfast and location

breakfast was poor in choice and quality

plus, there is no 24 hour room service and no free toiletries either as in room description

good breakfast

the laundry service

poor breakfast options for vegetarians.

room and gym facilities are great

gym

good breakfast

great breakfast

returning to such a pristine space after a busy day in the city was a highlight

restaurant took a long time to serve breakfast and balcony view showed lack of view

room electrical key / delay in breakfast

no pool but that isn't a deal breaker.

the breakfast waiters need to be trained to be more friendly and service oriented.

breakfast i would prefer to be able to serve myself

breakfast and great service

breakfast wasn't that good.

wifi was unusable at busier times of day, and it was very noisy often late at night or early in the

the price of everything (food/drinks, laundry service), no ice available for guests, the tv set.

if i had to nitpick, there was no laundry service on the weekend, and i really needed something cleaned

staff knocking the door to see if you want to do laundry or room be clean.

not so good gym awful: there was not a pool an gte jacuzzies did not work

location top! breakfast top! room top!

laundry pickup took 4 phone calls and 45 minutes to explain despite this being an offered service

the restaurant the bar the gym and the pool were all great as well

was amazing, pool was great (bring a swim cap or buy one for 10,000 pesos), rooftop bar was beautiful, room

i would give it a 10 if was not for the fact that the roof top bar and restaurant by the pool only opens at

i used once the room service and once the restaurant, and both time i was very disappointed with the taste of

spacious suites location view from 18th floor laundry machine in room friendly staff

also a laundry room that is fully equipped

had corn arepas on one of the breakfast mornings, my wife s fave ud83dude41 other than that, everything was

the breakfast was average

we had to repeatedly request coffee for breakfast, they never came around to ask for refills

laundry service was not good

internet, not a great location, front desk staff not particularly helpful, overpriced laundry and minibar services

no room service & no restaurant!!! jacuzzi tub did not work!

this place miss only a gym

no safety bars shower water supply was not regulated, water would turn hot or cold there was no restaurant or

not enough towels. laundry took too long

some issues with having guests and they change over $200 for laundry

small gym and less equipment

3) also, the kitchenette had no utensils (fork/spoon/knife) and only 1 plate

gym / fitness center could use an upgrade

soap dispenser provide very limited quantity of soap in the bathroom and laundry service is very slow, it took

laundry service is quite expensive compared to local pricing the restaurant felt crowded most

friendly staff, clean rooms, great breakfast

breakfast was more then enough to left me full until midday with a variety of selections of hot and

the complimentary light dinner buffet is a nice and unusual touch. wifi worked well.

laundry very expensive.

it is not always that you give your clothes to laundry

communication was very poor. bad organizational skills in regards to extra services like laundry

no laundry

laundry was overpriced (30 dollars for 2kg

only room service was available

pool area desperately needs some shade.

room service takes long time to bring the food

breakfast very slow but delicious

water was not so warm in the swimming pool.

prices for the laundry service was rather high

all incidentals at san fernando, laundry, menu prices at the only restaurant, (dann carlton has three) were

cost of the laundry was extortionate, basically 11000 for one pair of socks if we understood it correctly

the laundry services it cost me a lot for little clothes to wash

location breakfast were both quite good staff excellent ac worked great

breakfast and location excellent

breakfast was

location great customer services delicious breakfast

the daily breakfast was great

wifi 10m

my second issue was the laundry price

breakfast options a little limited. laundry v expensive - and overcharged ( refunded)

the hotel also offered to do our laundry, but then they charged us for it

breakfast with fresh fruit, fabulous croissants, and a choice of eggs. very good. homemade jam.

great location - a short but steepish walk into the main bar /restaurant area - like provenza

you to walk to el poblado the staff is really helpful and fulfills all requests like having laundry done on

also, hot water supply stops due to hotel activities such as laundry

breakfast is basic but very nicely done

breakfast was very good but limited quantity

the wifi service was pretty bad

everything ((todo) the natural gardens ,staff amazing people, breakfast. excellent location

the breakfast was wonderful and the staff go above and beyond.

array of breakfast options was perfect, eggs, fruit, coffee, hot chocolate, tea, potatoes, arepitas, cold

clean hotel, good breakfast, great staff helping with the tour and taxi booking and with lots of simpathy to

because it was raining and our clothes an luggage got wet, they moved us to another room and the wifi wasn t

year s party was terrible, laundry service works weird, needed to explain how to wash, 90% of workers cannot

a few coffee capsules and when we asked for two more we were asked to may for them also the laundry service

is the the laundry rates so high makes no send paying 200 mill for laundry when the unit itself got the night

the laundry service is extremely expensive

for example laundry, where they charge 5 usd per underwear and 10 usd per shirt

the staff is very attentive and kind, the rooms are beautiful and clean, laundry is free of charge, the breakfast

laundry facilities, rooftop deck/pool area, secure building, garage parking, very quiet

added bonus of laundry here, too

rooftop jacuzzi and available laundry machines were also appreciated

we also took tide pods for the washer but they probably have some laundry detergent you could use or buy

quiet location on top of a hill with excellent breakfast and helpful staff. nice and clean room.

i didn t go in the pool but it looked clean and nice to me

the wifi was very poor

pool was so cold.

the complimentary breakfast was so nice to take the stress out of going out and finding breakfast

i had a bit of wifi issues, but i spent a lot of time outside, so not being able to connect 24/7 wasn't an

4 parking spaces only, you better arrive early if you want to find a parking spot available

wifi was slightly patchy at times so we had to switch it off for much of the trip

wifi connection was poor

air conditioning, shower continually overflowed into the bathroom, wifi was terrible, no fridge or even ice

hot shower; smooth check in and check out; very good staff service including housekeeping and laundry; excellent

not a negative on the hotel, but once we converted the peso to aud we realised how expensive our laundry service

the service and the laundry prices

twice for laundry

do not get the laundry service

they tried to charge me twice for laundry service

very nice breakfast, clean rooms, laundry service, air conditioning

everything was good value, wifi worked well, breakfast accommodates most diets (veggies and vegans won't get

the breakfast was tasty and the people were nice

breakfast had a good selection of hot and cold items, more variety than we expected

we like the size of room, friendly staff, location,, laundry service,

location was amazing, the bed was comfortable, and the wifi was decent

the wifi in the room was very bad

the rest room was too small & the wifi sucks. they can do something with the wifi.

wifi in our room (on 3rd floor) was way too patchy

the bathroom is small the wifi is not good

also, the breakfast included was perfect

breakfast selection was good, and service was excellent (nayeli was very helpful and attentive, i'm

great location, big tv, good wifi most of the time. clean place. nice breakfast.

the wifi is excellent and workspace is also available

comfortable, hot tub was great, building very secure, staff was super friendly and helpful, the breakfast was

breakfast was great with eggs, pancakes, fruits, cereals, orange juice and much more

breakfast had little selection, room was small.

the breakfast was delicious

the breakfast was excellent

laundry was super fast

location, lovely staff and the quickest laundry service i have ever found

to begin with, i only had a little bit of trash which i just handed off myself or once a week a laundrybag

comfortable rooms, terrific breakfast, friendly staff, fast laundry, excellent location.

had and also they had a sack on the door that said as much as you can and they would do it all laundry that you

we had problems with our laundry

(laundry service: please double check that your delicate clothes don t end up in a hot dryer and

we used the laundry service which was very efficient

the breakfast options are a bit untraditional so hard for my kids to find good choices.

staff is friendly and breakfast delicious

they did my laundry on a day that was closed and were available for anything i needed

besides, the hotel has great localization, the breakfast is very good and the rooms are clean

good location the room clean nice bed to sleep the breakfast wifi was very good

breakfast is delicious although the portion is small

great location, clean, tasty breakfast, helpful and kind staff.

the laundry service was so expensive and not really good

room however, was in a place were is close to the laundry and the staff room, hence early in the morning we

only big enough for one staff member and a laundry cart, guests had to wait

breakfast was nice

breakfast is everything it should be

the laundry service a bit expensive but was quick and convenient

good airconditioning and laundry service

they do have a laundry on site with reasonable prices (we used it

unclear information about laundry service which is not that efficient due to the fact that is a service provided

laundry service was fast and affordable

the attention from staff the clean of room the breakfast

of the ladies overcharged me for having a guest, and the breakfast is mediocre at best, no menu, you just get

breakfast satisfactory

the breakfast was meagre and repetitive: scrambled eggs with what seemed like some form of tortilla,

40$ more than booking 2- the price was definitely not worth what we got 3- they start cooking breakfast at 7am

the laundry service wasn t up and running (even-though the city of medellin was out of water for loke

asked for laundry service and we didn t get a heads up that it would be a luxury service and we had to pay

itself is quite small, though we were prepared for that and the very large terrace helped - doing laundry through

excellent breakfast included

not much, wish i wasn t charged room service for drinking the complimentary water in the room

kitchen very poorly equipped - no pots and pans, no kettle, no hob, no bin, no washing up liquid

there is no stove or oven in the kitchen, just a microwave, so you cant cook

wifi is very slow and intermittent at times

clean and very good located, the kitchen's well organized, great staff, speedy wifi, very close to restaurants

reason i stay here is for the pool which remained broke the entire time

getting laundry done at luum was easy as well at a good price

the room looked like it was recently renovated and they had an affordable laundry service

we enjoyed the laundry service and the breakfast was good

bed was comfy, breakfast was great, and location was close walk to some great restaurants, maybe 15mins to the

in a great location, i have stayed twice and i will be back, location amazing also really tasty breakfast

laundry room is very well equipped

convenient 24h laundry service

the shared laundry service was out of detergent.

laundry facilities were super helpful

the breakfast was expensive too also the laundry

they lost one of our clothes on the laundry and they said that are not responsible of that

rooms a little larger? and the cost of doing laundry was outrageous.

staff very nice and attentive: room service, restaurant and bar

was perfect, staff was sometimes a bit slow and breakfast could be marginally improved

i like the pool

breakfast isn't included but there is room service available from the downstairs restaurant and loads of options

location, wifi, working space

friendly and helpful staff - beautiful and spotless room - top roof terrace with sunbeds and pool - private

cost of laundry extortionate, but no one forced us to use that service, so

we got laundry done and i couldn t believe the speed it was returned to us

location, great room, free fruit, good breakfast, quick laundry and friendly staff

small room, laundry service did not work well

they did our laundry in a matter of hours, and the breakfast was very good

rooftop bar/pool - free breakfast, laundry service

five-star services like hotel laundry

ich i used)

gym was well equipped room service food was high

room service very slow and hard to reach.

wifi was slower than a paralyzed turtle.

wifi signals are horrible

amazing price for the location! super clean and comfortable! breakfast was great too!

no possibility for late check

the wifi for some reason connects and disconnects a lot.

extremely friendly staff, lovely breakfast, modern and clean

excellent and complete breakfast

the wifi in my room was super spotty and barely usable. it wasn't the quietest at night.

good breakfast, water machine on each floor is a plus

the hotel aware, the manager kindly upgraded me to one of their best rooms and offered a free breakfast for the

position near the best restaurant and bar, very helpful staff and top service ( excursions, laundry

the staff did my laundry but lost a pair of socks and still charged me full amount

to get laundry done is only 10,000 pesos

for 2 adults however my partner didn't show up , i request professional massage company for room service when

went above and beyond , the breakfast was amazing