we had laundry done on the spot when we arrived and it was ready within a couple of hours which for bike

camila has a spacious green property with a large pool area

only three zones of wifi, none in the rooms

wifi on the rooms restaurant closes at 8

breakfast was without fruits or juice, for that we had to pay extra

additionally, the food service, particularly breakfast, took over an hour to be served after ordering

between restaurant pool area and villa bad road poor transportation service staff needs more training bar need

the kitchen serves great food, our compliments

restaurant pool area and villa bad road poor transportation service staff needs more training bar need attention

on a positive note, the stunning view enhances the experience, and the communal pool meets expectations

great breakfast en location

the pool area amazing , with plenty of space to rest and enjoy the sun and perfect weather

tasty options to choose ( soup, salad, main and dessert) they also have an additional menu and bar (this is not

a lot of included services that you usually don t find or have to pay extra ( welcome cocktail, breakfast,

this is what i wanna remark the most - very clean - climatized pool - great

kind staff the hotel is an architecture jewel inspired in carmen de viboral handcrafts parking lot beds and

i loved the breakfast which was delivered to us

hotel was super clean and the room service was amazing

the breakfast was good too

friendly staff and tasty breakfast. felt the hotel was a good value for money!

in addition the room had another door to undergound parking lot, we were not able to lock that

great pool and jacuzzi area

breakfast was good

our flight got switched which changed our arrival time to very early in the morning but the hotel allowed us

restaurant and bar on site

the pool is great

just a really minor thing but the bed sheets had a little stain and the pool towels too

is no restaurant or bar not even a coffee station

the grounds help was phenomenal with breakfast and laundry

the lady from the kitchen screamed with my son just because he opened a plate of fruits on breakfast

room was comfortable, the jacuzzi was hot, tatiana the host was helpful, and the breakfast was good

good breakfast

nice included breakfast, comfortable, clean room and nice open spaces

and it was right next to the breakfast space so in the morning we were waken by the noise of other guests

very clean, nice área the breakfast was really good.

breakfast was ok, fresh fruit, egg, oj, coffee, cereal, the cereal was surprisingly good

great location, good breakfast

breakfast was spectacular, ladies in the kitchen very welcoming and attentive

country side ambiance, breakfast was fabulous, and the staff was very friendly and attentive

slow wifi - long haul to centro - not near to much of anything - expensive taxi ride to get any

wifi doesn't work in the room

great full breakfast

they did not have any fans either, they have very limited parking space

breakfast was really good

breakfast is served from 7am - 8:30 am, those are not vacation hours and honestly if i must weak up

the breakfast is also good enough

the light in the room didnt even work the only good thing about it was the breakfast that was good and the staff

rooms were very clean with modern bathrooms and cable and wifi

for further surprises, in the morning, breakfast is scheduled like getting a deck chair on the titanic on an

location, great breakfast, outstanding staff, room with a huge jacuzzi and turquish bath.

my next room was located facing the parking lot and main street so it was unbearably loud even with ear plugs

breakfast was good too and check-in was quick and easy

breakfast was amazing

the breakfast was terrible and exactly the same every day

the spa facilities were exceptional, providing a truly relaxing experience

great playground and pool for kids, spacious rooms, nicely decorated

the pool area, cabanas, kids playground & gorgeous gardens were very enjoyable

and an amazing breakfast selection

get to taste it due to early flight 4:00am but did order room service the night before and the chicken,ham and

only i didn't like, is that during pool time, we used the towels from the room, as w didn't know if there would

yes, there is a kitchen in the unit, but there are zero cooking tools (no pots, pans, nothing) so why have it

breakfast was really good according to our standards

the included breakfast was much better than expected

staff, location, and breakfast.

and for sure i had a better experience, the staff was very friendly, the watchman was so helpful, breakfast

breakfast was ok, basic arepa, eggs and cheese with cofee or chocolate, rooms are basic

the wifi was unstable.

small parking often full

wifi coverage

the wifi didn t work inside the room.

hotel it's well located and has parking lot in the same building, they have a good wifi so i was able to work

wifi was laughable

got a good nights sleep and wifi fired right now

the entire staff was to busy gossiping by the kitchen instead of working

wifi weak and did not reach my room on 2 floor

no restaurants around and the kitchen only sold food for lunch

they lie about price of the room, poor wifi

was a bit difficult to find because the location is slightly off and breakfast took a lot longer than expected

nice and helpful people, we had like our own taxidriver, there is also a super nice spa close to the hotel, its

comfortable bed with good wifi

convenient late check out time for flights later in the day

excellent room, spotless clean, netflix, great breakfast, organise taxi to airport for you

super large room with 2 baths and kitchen. nice balcony space and views.

wifi worked well

very comfy bed. good wifi and tv signal. nice view from window. good natural light.

no daily room service. couldn t enjoy the balcony because of the smell behind the building.

the breakfast and the gym facilities

staff ready to assist, the food was great, the spa experience excellent, close to medellin and the airport, they

the spa was exeptional, the staff was very profesional, kind and service minded and the location is

truly wonderful - a lot of outdoor space with tennis courts, swimming pool, a lawn with dogs and kids’

the wifi signal was weak in my room. the connection would drop unless i was by the door.

room clean and comfortable, room service was great and the food we order

room very comfortable and delicious breakfast

breakfast was average

breakfast started immediately upon request

short drive to the airport. lots of games to play. friendly staff. good breakfast

the pool and spa are filled by the cold, pristine waters of a spring

the pool and spa are filled by the cold, pristine waters of a spring

i didn't like that it was advertised to do laundry but i wasn't able to have my clothes washed before my flight

it's only too stay for one or two days. close to the airport breakfast is ok! wifi worked well.

staff, we arrive late and they keep the kitchen open 30 minutes more to allow us dinner

it was super clean and the staff was very welcoming. shuttle was available with no issues.

i took a cab and arrived and sure enough, the shuttle buses are in the parking lot

if you walk it, it's about an hour on foot it has a family-friendly vibe with a couple of kids living

loved the view from the room and the breakfast area

the people are so lovely, they do everything for you and make delicious breakfast, lunch and dinner

breakfast was nice, healthy and delicious

the breakfast is delicious

breakfast was delicious, a lot of options to choose from

location great customer services delicious breakfast

breakfast was

terribly unreliable wifi.

the daily breakfast was great

breakfast is incredible

no room service or bell boy

the walls were a bit thin, but other than that, nice hot water, wifi, and beautiful lounge area

gym have absolutly nothing for training no equipment

beautiful lobby and dining room. free delicious breakfast. very helpful staff.mountain views.

free, safe parking

no breakfast include

next to mall, there was parking for the car i had, air conditioning is great, staff are very nice and friendly

breakfast was good and i like the location

general decoration, architecture, the facilities and breakfast were the best

although i specified that i need a parking place i had to search one on the street nearby

wifi connection in my room, 2 night without air conditioning, plumbing issues in toilet

overall everything was wonderful. great breakfast. great location. great people

i liked the breakfast

swimming pool and good breakfast

made to order breakfast

the breakfast was delicious and staff and amenities were phenomenal

very good breakfast and wilson who served was very nice and took very good care of us

breakfast could improve a bit. otherwise everything great

it also has a very nice breakfast and the staff is very friendly

didn't understand laundry instructions , maybe they should change the laundry process/instructions

laundry service is inexpensive and will even clean shoes

prices to have laundry done is per item and was very excessive

my only small criticism is that the gym was limited but certainly functional

gym could be better equipped.

also a laundry room that is fully equipped

spacious suites location view from 18th floor laundry machine in room friendly staff

the rooms and breakfast are great. service was also exemplary.

beautiful city view, delicious breakfast

center with exito (colombian walmart), so we were able to get food to cook in our ensuite kitchen

laundry pickup took 4 phone calls and 45 minutes to explain despite this being an offered service

is awesome buffet breakfast is delicious very clean inside el tesoro shopping mall i ve stayed in novotel

great rooftop where there is a bar, gym and swimmingpool

additionally, easy access to the in house spa nirvana- who offers great services as well

room service menu and some items not always available no coffee machines in room mini bar not

no pool

cliens bringing kids it to the hotels running arround making noice and they should have better insolation

front desk clerk that checked me out was not very helpful or friendly and that it didn t have a pool

wifi was good & fast

i enjoyed the hotel's location,staff and rooftop bar & restaurant.

1. spotty internet 2. laundry rate was 3000 cop per piece - even one sock !

having a laundry sink and drying rack in the room was very helpful

cheap and efficient laundry service good view from the balcony big smart tv to connect to youtube, netflix etc

windows do not close well, so traffic noise all day and night long would not recommend the laundry- missed

the sheets were stained they smelled clean, but the stains made them feel like dirty laundry

breakfast was ok could av mix it up a little tho

very good wifi and tv

breakfast

great and comfy rooms. nice design and breakfast

- not acceptable also she gave me the incorrect room on the first night so i had to change rooms breakfast was

the laundry service is very expensive, around 4 euros to wash a single shirt

pool so warm ; hard to get out ; beautiful view of the mountains around it; nice seating area with

the gym and pool were great

stayed here a number of times its well located next to malls, gyms and eateries

ve stayed at another estelar property which had a better gym, the thread mill here wasn t working and some

they quoted us $85,000 pesos for a load of laundry.

they said on the web page they offered breakfast but they do not have breakfast

nothing but if i have to say something no fridge in the room and the breakfast could be better

didn't have breakfast but there are some great restaurants around the area.

they also say on their web page they have breakfast which is not true

the breakfast was delicious and varied

area, helpfull stuff, nice rooms with view over city, comfortable beds, very good breakfast, safe parking for

bigger gym and indoor pool

has good amenities (including gym), nice room with good bed and good breakfast

safe area and perfect for tourist and/or if you are traveling with kids

the laundry service was the best i have ever experienced

the first day, i didn't see anyone on the kitchen to serve breakfast (not included)

the wifi was good

the persons at the kitchen, the attendants, the administrator, exceptionally kind

not a/c, not phone, poor wifi, bad breakfast!

we got robbed in the laundry

their laundry service was too pricey

the hotel has an amazing restaurant and 24 hr room service is available for late arriving guests

else you could need staff is above and beyond and made up for what the property was lacking late check out at

parking was available

laundry service

room service is very affordable and delicious, except one morning the food arrived in 15-20 minutes

great place...staff very nice and helpfull..cleaned everyday..good bar on the roof

parking minimal

clean, private parking , friendly staff, inside hotel restaurant (super delicious and great) better than outside

nice spacious rooms, friendly personnel, perfect laundry service.

floor room was vibrating, laundry one shirt was burnt one was stained, although they didn't charge me for it

at all, but the breakfast and laundry prices seemed a bit on the expensive side to me too

i also went to the spa to collect/reserve my complimentary 15 minute massage but

and what's is the most important is a beautiful pool with jacuzzi which is so nice after long day or just to

laundry service was not good

internet, not a great location, front desk staff not particularly helpful, overpriced laundry and minibar services

no room service & no restaurant!!! jacuzzi tub did not work!

a bar

spa was great, staff friendly, room very clean

thaks to mateo for the attention and the cheff for the breakfast.

breakfast was delicious and there was a great selection to choose from

jacuzzis on the top, the breakfast, the gym and sauna

beautiful hotel, great jacuzzi and breakfast (outside!) and the best attention

everything clean. staff very friendly. breakfast was great

hotel pool is like a hot tub its not a pool

breakfast was fresh and tasty each morning, with a good selection to choose from