dirty towels in room. room also very noisy woken up by laundry vehicle every morning at 6.00.

in the room it was not evident how to enter, confirmation of meal times and what to do with laundry etc

the pool is good quality and nice for a quick swim to relax on arrival

staff were fantastic it was our 1st night after getting married and they put rose petals on the bed amdade swans

nice clean room with wifi and coffe comfortable bed. lovely bar in the main house with good food

i was in the corridor and i can hear the guy swearing from the laundry room bearing in mind i have 5 years

it was clean not that i can say that about the corridors leading to it filthy and cluttered with laundry carriers

all the dirty laundry everywhere

laundry/dry cleaning service

bins and laundry were left outside our room until 6 pm , and again early the next morning as we were in

location, connecting room for a a family with grown up kids, decent breakfast, comfortable and spacious room

late check out

staff friendly and helpful. location ideal for my trip. ev charging point very beneficial.

smart looking room, easy parking, close to amenities, quiet, plenty of lifts, gym, enormous windows with lovely

we stayed one night and decided to order room service

location of the room was right at the far end of the hotel again; this time overlooking the laundry collection

cleanliness, all the laundry was piled up hallways with no cleaning staff in attendance, made the place look

think the only think i can say was ok was the location we were attending a wedding at east horton golf

i travel for work so the wifi works and there is a comfortable chair and desk to use

dogs were not allowed in the restaurant, food/drinks could be had in the lounge with your pet

laundry facility and lack of staff to deliver meals to room

for two days a note slipped under the door to say short staffed told to go and get any clean laundry and toiletries

generator in laundry running all night caused us to have very poor nights sleep

bedroom and bathroom, very comfortable bed and very pleasant staff , the lady looking after the breakfast area

our pet friendly room was excellent, very comfortable and surprisingly large.

bags of dirty laundry sitting there waiting to be collected

all good, once you find the route, to get to the place ! nice small bar and outside area

dinner in the bar great value for money

great comfy rooms lovely food and breakfast

location and pet friendly. serving full breakfasts.

room seven had the laundry vent near our window

work trip, very friendly, clean, lovely food by room service, good value

and helpful staff without exception, fabulous breakfast, good size room, comfortable bed, great wifi, plenty of

the bedroom was lovely. room service was great. super location. would definitely book again

free parking. friendly bar staff and reception. quiet. restaurant was very good.

furniture very tired small tv quite old difficult to get wifi laundry bags left in coridoor

our room there was laundry sheets hanging over the banisters

didn t flush properly, room not as clean as it could be,dirty laundry lying at the bottom of

breakfast bar was lovely there was a wide choice between a selection of hot breakfast and cold breakfast

was central and the food and dining room service was excellent

there are always laundry racks stacked up outside

bed very comfy, outlook cages of laundry!!

noise from laundry below my room

were placed in the room next to the laundry room there were times of the day it was very loud and i had to call

one wee niggle our room 121 was right adjacent to the laundry cage station at 07: 15 the lorry turned up to

friendly and attentive staff lovely gym and spa clean room beautiful grounds

poor wifi reception in room at times

the food at breakfast was excellent

as a business guest complimentary access to a 5* spa was a bonus and set me up for the day

breakfast was included with some hot dishes being a supplement

room which was 500 for two nights was opposite the laundry storage cupboard

we did check in we went to our room only to find the hallway filled with plates, trays and dirty laundry and

30am by what i m assuming was laundry trolleys constantly going past our window as we were based on the ground

wifi signal was very weak

that we ordered room service for breakfast and it never came, when questioned at reception i was just told the

laundry and cups and glasses in the hall ways

laundry was collected by my room a bit early on a weekend

being woken with large laundry lorry reversing pass bedroom window on sunday morning before 8am

hallways full of laundry trolleys and rubbish

bar meals reasonable price and tasty

un happy, couldn't book anything, used jam and marmalade pots at breakfast, dirty laundry not bagged all up

bit over priced ,if staying at hotel, shouldn't have to pay for pool and spar separate

room service breakfast was sensational, great quality fresh food

we loved the swimming pool

wifi in my room was completely unusable because of poor reception.

it would be better to have refrigerator, hot breakfast, and laundry service.

quick which was great with the kids, hot and inexpensive

tv channel choice but i tend not to watch tv when im away anyway, so didn't really mind, also wifi really slow

large rooms, stylish, clean & comfortable. prompt room service and tasty food options

no wifi! not that we could see anyway.

noise of the laundry woke us up occasionally

we only stayed over night as close to airport but we will be returning when the spa is up and running and they

free wifi, good reception clean

was only here for 1 night and didn't use the bar or restaurant

clean very nice rooms large rooms in fact plenty of parking

laundry service offered

location very handy and we were able to use their laundry facilities

the bar area was comfortable & welcoming with great choices of ale for my husband

free parking onsite

we did not use the restaurant and bar but both looked very cosy and nice

room service was great food was beautiful! staff were all very lovely!

friendly professional staff. cleaners excellent. car parking.

pet charge says 10 per dog

could do with a larger area with sofas for bar area / socialising / meeting up etc

the free wifi isn t the best

hanging off of the wall, my room overlooked the courtyard where the hotel had crates of dirty laundry ready to

great parking too

breakfast was fantastic value for the money we paid. a big choice catering for everyone

at the lodge their wasn't any priority seating at pub and not free of charge at play area for kids

huge room. everything you needed. on site parking.

everything.. great decor.. perfectly located. friendly staff. very clean.. fab breakfast

quirky and unusual, with friendly staff and a tasy breakfast, what more could you want

veggie breakfast option was delicious, plus there was a selection of extras to help yourself, including

rooms, lovely staff and a great breakfast

room has everything you need, comfy bed and good wifi

down side apartment 18 opposite laundry with a stop start humming up to eleven pm

we really enjoyed the pool and spa too

car parking needs expansion for the trade they do.

there was no hidden room service charges,

is in the middle of nowhere (which we loved) and has got the best spa (outdoor and indoor pool, gym, sauna and

the bar staff where nice however would be nice if they acknowledged people awaiting with a smile or a

the children would of stayed in the heated swimming pool all day if she'd let them

wasn t there fault but put more people on the bar in the evenings especially for a saturday, we had to keep

excellent breakfast and dinner.

pool and gym were great and not too busy

get me from my room to reception,i was lucky to come across a vey kind gentleman (he was taking laundry in the

laundry let them down as had t change twoels that were marked

in and were given our keys, we found our room not ready at 3:30pm with the door wide open and a laundry bag sat

room offered not acceptable too noisey ( loud humming from adjacent laundry) i paid for upgrade to priviege room

room seemed to be next to the laundry room

property is very dated, windows not doubled glazed so it was noisy, we were next to the laundry room, staff were

g wifi code - room service

king lounge & bar were very good and the setting typically old very british style

location,the the bar,the the friendly happy polite staff from bbb front of house,to bar staff, catering and

g wifi code - room service

no laundry service available. this was important for my trip.

also used gym so good stay with plenty to do when there on business

the children couldn't use the swimming pool

only wanted to use the swimming pool as i am pregnant but would have had to pay 35 which was disappointing as

great view over the golf course. attended a wedding and had a lovely time.

friendly staff, tasty breakfast , bar with good selection of drinks and very cozy

room clean and comfort. room service is good.

room service

the wifi is not good sadly.

room service very poor choices and overpriced also

unhelpful, i walk with 2 crutches and she saw me struggling but didn't attempt to move any of the laundry bags

staff were great with the kids

pleased with the size of the exercise area surrounding the hotel for our pet

calmness of the staff, always accommodating everyone, even when there are 20+ families with young kids ( peppa

outstanding breakfast & nice selection of bar meals in the evening

there was quite a drama as they lost my laundry and this was

also the wifi is terrible

room service was quick and very tasty! the gentle herbal babble buth gel is just i liked.

have been here before and loved the overall feel of the hotel, the facilities were amazing, spa was brilliant,

everyone from the manager matt to the receptionist, spa crew, cleaning team and dining staff were super helpful

lots of amenities - the library and laundry room were brilliant bonuses and i liked looking at all the navy

pool good, and i liked the guest laundry facility and quirky places to read around the place

i appreciated the guest laundry facilities

i discovered a laundry room, a swimming pool and a well stocked bar

the laundry facilities were great

the room was comfortable and the breakfast provided in the room, was varied and very generous and allowed

wifi could be improved

very nice clean lively staff v good breakfast

the breakfast provided was plentiful, not freshly cooked but we were aware and had porridge, yogurt,

comfortable rooms with great wifi good food and generous breakfast

one lift, in use by cleaners so you have to wait a long time and hope it s not full of laundry sacks so you

liked everything food staff there was a well stocked bar served by a very nice bar man the cleaner was very

on site parking provided which is really helpful

for a couple small rooms towel heater in 1 room would not turn off, hot to touch almost burnt kids and sink and

the location, the staff, and the breakfast

no laundry small room

i asked about laundry services and was not helped,

ev chargers very convenient.

advertised ev charger but no one knew how to work it.

pet friendliness was ok until a dog barked the whole time her owners left her alone in the room

we were in room 101 which was next to the laundry room and we had loud machinery noises and

machine straight up doesn't work, you have to collect your laundry from reception rather than have it delivered

room was next to some sort of laundry which was noisy in the afternoon and the following morning early

clean laundry left outside room

bed sheet still stained after laundry?

a nice bar with a good selection of drinks

the bar lounge was so relaxing and the conservatory too

of the staff to go the extra mile and reserve a parking space

loved the comfortable room, lovely spa and great dining.

a great historic bar full of character, lovely dining room with excellent food, good spa, and really nice sized

very nice staff, nice room and shower,wifi, and location good too. all was ok for me!

a little tired, and need better wifi

reception - clean - wifi worked well - a very average room but got what we paid for

good location and friendly staff good wifi signal extremely helpful allowing us to leave several large luggage

the wifi is also excellent

laundry needs updating - sheets though clean were rather off-white

the staff were very helpful with our need to get laundry done quickly, helping out with the hotel laundry

breakfast was lovely- they even made us fresh vegan sausages as we don t eat pork

old building with modern decor, friendly, helpful staff, nice breakfast with plenty of choice, bar and beer

i am sorry our stay was so short, this is a wonderful hotel and the bar in the evening was comfortable and very

the room was great, the location was fantastic, there was even a laundry on the next block

with bikes ,and needed a hotel that we could store them ,very helpful stored them in the laundry room ,even when

good standard of accommodation, clean and fresh laundry

at checkin, we were not informed by staff of the wifi details

the manager help accommodate for early check in and to store my bags for the day before i caught my train

no cleaning. wifi not working no tea provided

no cleaning wifi not working no tea provided

free wifi

ve stayed here a few times and noticed, wifi although free, which is great

wifi was almost nonexistent

the spa was very good and the facial and massage were

room service in the evening was fast and efficient, food was good and hot

availability of room service

lovely pool and spa facilities. well catered for children. exceptionally clean.

have been great to have some pancakes for the kids at breakfast

laundry and room was tiny for the price you pay

noise in mornings when laundry was collected.hard pillows!

keep kids from touching food at breakfast buffet

swimming pool and room and the food in the restaurant was delicious

the spa changing rooms are needing a spruce the facilities were clean

easy parking

great wifi and ensuite

great staff amazing food very clean top not little bar and restaurant very quite a big thank you to the staff

room service (as indicated in the info) stopped at 9pm

like everything about the place including the bar and restaurant moldy fig

is nothing not to like about queens hotel although a laundry service would have been helpful

we had room service, the food was delicious, well worth the

there is plenty of parking but remember to register your number plate as reception

ceilings and a four poster bed for the adults with a secure en-suite twin for the kids was perfect

all the staff very helpful as usual,beautiful building,free parking and good value for money.

reception was full of laundry both days and lots of flies at night

wifi was good

what a perfect hotel. room very comfortable. breakfast excellent.

breakfast was outstanding as was the staff

delicious hot and cold breakfast - quite a variety and amazingly , possibility to have room service

it was a shame that the bar wasn t open in the afternoon and i didn t see a lobby or anywhere to sit and

comfortable room, with good wifi

place to stay, staff are very friendly, food was lovely, breakfast hit the spot

great location, excellent breakfast.

lovely staff and breakfast

fine when we stayed, but i think parking may be a problem during high season.

small parking space around the hotel.

not doing room service

just a shame we are in the social distancing time it would have been nice to have a drink at the bar and in the

we opted for the gated parking and forgot about the car for two days while we enjoyed eating at the hotel on