our room there was laundry sheets hanging over the banisters

didn t flush properly, room not as clean as it could be,dirty laundry lying at the bottom of

furniture very tired small tv quite old difficult to get wifi laundry bags left in coridoor

the room was clean and comfortable, large bed, good size tv, good wifi signal

the room was lovely, both the room service and breakfast were delicious.

room seven had the laundry vent near our window

24hrs bar and staff responded fast and care for great

very quiet location and parking at the back

complimentary parking on hotel grounds

excellent position. reception staff very friendly. breakfast very appetising.

bags of dirty laundry sitting there waiting to be collected

kids play area in restaurant

wifi was unrestricted so not encrypted or password protected, it was very slow when it did work,

(wifi signal very poor and temperamental, room service at an additional charge per order,and not clear instructions

the wifi signal was poor. the lack of 13amp sockets in the room.

the health spa was also really lovely and definitely worth using

the spa was nice after 8pm it was adults only and nice and quiet

good spa with two saunas and the bubble bath

drinks at hotel are really reasonable and the reception and bar area is nice and modern and welcoming

continental and full english if you wanted, tea and coffee and selection of juices , enjoyable breakfast

un happy, couldn't book anything, used jam and marmalade pots at breakfast, dirty laundry not bagged all up

food from room service was ok. breakfast was good value for money. staff absolutely lovely.

cute kids welcome pack, little dressing gown and slippers

and that meant we had to join a waiting list to use the pool etc, not great for a family with kids who may not

bit over priced ,if staying at hotel, shouldn't have to pay for pool and spar separate

it would be better to have refrigerator, hot breakfast, and laundry service.

didn't see any options for room service

plenty of free parking, good wifi and very good onsite pub / restaurant.

large rooms, stylish, clean & comfortable. prompt room service and tasty food options

brand new place, shame that they hadn't paid more attention to soundproofing, kids running down the corridors

dirty towels in room. room also very noisy woken up by laundry vehicle every morning at 6.00.

in the room it was not evident how to enter, confirmation of meal times and what to do with laundry etc

), and would be nice to have had a few more options for room service menu - like sandwiches / smaller plates

kids liked the breakfast and swimming pool

and the risotto was amazing other than it looked like they gave me a kids portion but other than that it was

bins and laundry were left outside our room until 6 pm , and again early the next morning as we were in

all the dirty laundry everywhere

it was clean not that i can say that about the corridors leading to it filthy and cluttered with laundry carriers

laundry/dry cleaning service

i was in the corridor and i can hear the guy swearing from the laundry room bearing in mind i have 5 years

kids were upset they had to leave, they loved the pool!

lifts - spin door kids

the hotel was elegant, clean and pet friendly. the bed was comfortable and clean.

think that the 30 charge for our pet dog is is far too expensive

both my kids enjoyed it too which dosent happen too

full english breakfast, large library of naval/military volumes, pool, guest laundry, game room, bar and

the laundry facilities were great

also, the laundry room was convenient

guest laundry

i discovered a laundry room, a swimming pool and a well stocked bar

one lift, in use by cleaners so you have to wait a long time and hope it s not full of laundry sacks so you

staff were so friendly and helpful we had a brilliant stay, and the parking was an added bonus

location for early check in a portsmouth harbour condor ferries, very close to gunwarf keys staff very friendly

to ask at desk about wifi - they could have offered info

the food is also good, the staff is very friendly, parking is free

however i am sure that hotel deliveries (food, laundry) must be able to get closer that would have enabled me

clean laundry left outside room

bed sheet still stained after laundry?

machine straight up doesn't work, you have to collect your laundry from reception rather than have it delivered

quality breakfast we found riubbish in the bins in our room dirty laundry in corridors poor maintenance/ room

noise of the laundry woke us up occasionally

british manor house great grounds for a little stroll nice spa bar staff chap was great (his kids name is logan

friendly, convenient parking, very nice bar and bar staff, bedroom very comfortable, tea and coffee in rom

i had a wonderful stay here overnight for a work trip but managed to grab an hour in the pool area before it

lovely food in restaurant and bar facilities were fab a little getaway became a gem of an escape from the norm

i asked about laundry services and was not helped,

no laundry small room

the lounge area was comfortable and the wifi worked fine at a good speed

wifi was good as well

evrn had ev charge points

needed a late check out and they were extremely helpful

the wifi is also excellent

good location, quiet, comfortable bed with more than adequate bathroom ok free wifi

the wifi was very good and checking in and out was seamless

very nice staff, nice room and shower,wifi, and location good too. all was ok for me!

laundry trucks outside the room woke us up loading all the line, directly next to room

cold should have been fixed since christmas i was told our room was above a heater vent by the laundry room and

bed very comfy, outlook cages of laundry!!

laundry delivery outside our room early morning

one wee niggle our room 121 was right adjacent to the laundry cage station at 07: 15 the lorry turned up to

noise in mornings when laundry was collected.hard pillows!

laundry and room was tiny for the price you pay

the offer of wifi code, and 2 key cards instead of 1.

great staff. brilliant breakfast. good vale for money

ordered room service once and unfortunately the food quality wasn't the best

is nothing not to like about queens hotel although a laundry service would have been helpful

had meal in the bar which was great

all the staff very helpful as usual,beautiful building,free parking and good value for money.

ceilings and a four poster bed for the adults with a secure en-suite twin for the kids was perfect

bed not too noisy even though they had a wedding downstairs good wifi signal in room room a decent size for a

with bikes ,and needed a hotel that we could store them ,very helpful stored them in the laundry room ,even when

good standard of accommodation, clean and fresh laundry

the room was great, the location was fantastic, there was even a laundry on the next block

at checkin, we were not informed by staff of the wifi details

very poor wifi meant i couldn't work well in my room

wifi was almost nonexistent

poor wifi. and my double bed was 2 mattress put together.

no cleaning wifi not working no tea provided

free wifi

no cleaning. wifi not working no tea provided

no laundry service available. this was important for my trip.

drinks in bar were a little exoensive

bed is huge, great hotel gym, very clean, sky sports

we had a baby with us we used room service & found the portions slightly small for cost of

only disappointment was the pool my 11 year old was so exited to use the pool but it was a spa only for over

having the laundry done and a delicious evening meal.

plenty parking, recommend you stay here if in the area

owner, clean bright room with everything we needed, superb breakfast and great choices, easy parking

off road parking available

wifi was very slow and weak iny room, too slow to stream tv

generator in laundry running all night caused us to have very poor nights sleep

for two days a note slipped under the door to say short staffed told to go and get any clean laundry and toiletries

laundry facility and lack of staff to deliver meals to room

we had two rooms for our family of two adults and two teenage kids

wifi is great in all areas

unhelpful, i walk with 2 crutches and she saw me struggling but didn't attempt to move any of the laundry bags

free wifi

staff super friendly at reception, great wifi and room was very comfy!

wifi was great which is a big deal for my kids

great buffet breakfast

food provided from the restaurant/pub around the corner, you can order room service

a lovely cooked breakfast was provided too

tv worked well and there was fast free wifi

comfortable hotel in a lovely old building with a lot of charm, lovely room, breakfast very nice

great location, friendly and helpful staff. good breakfast range.

not doing room service

mention that we had a dog with us then an extra charge was raised even though it was chosen as a pet friendly

the hotel bar lacked atmosphere

parking is a bit tricky, so take up the option of parking assistance

staff were very helpful, the parking which we had pre booked was easy to find and very close, breakfast was

cannot fault anything,though perhaps bar prices could be reviewed

with a 15month old we decided to have room service and the food was excellent

our shower water temperature couldn't be adjusted so it was too hot to use. wifi was very slow.

gastro bar food was great, service was good for most part just a little lacking at other times

wifi was poor, little or no reception in room 4, kept dropping out, mentioned it but it got no

the friendly and helpful staff. the food was very good and the bar well stocked.

check in staff helped us with parking and local knowledge

comfortable large room allocated parking good bar and breakfast would definitely stay

hotel was pet friendly which was our reason for staying however we didnt feel that we were compromising on

the room service from the florence pub was outstanding service

hanging off of the wall, my room overlooked the courtyard where the hotel had crates of dirty laundry ready to

adjoining, the food was lovely and good value but a bit noisy as it was also a sports bar , the constant door

parking on site was much appreciated - we were comfortable

makes it ideal for coming with the kids

over looks a golf course with pond and public access so was a nice evening walk

parking

the character, position, service and breakfast are all first class

the breakfast was

the breakfast was wonderful, the staff attentive and very interesting to talk to and the honesty bar was the

excellent breakfast

reception was full of laundry both days and lots of flies at night

the homemade lasagne on the room service was delicious and nice big portion

morning receptionist barely spoke which let the hotel down as even the kitchen staff were very friendly

we were not expecting the room service food to be so delicious, but breakfast, lunch and dinner were outstanding

with first-class staff: mark on reception was experienced, personable and discreet; jason in the kitchen made

dinner and breakfast were also excellent

of decor was fabulous and very attractive, parking, location, dinner and breakfast were excellent, staff all

breakfast was not up to the standard i would have expected of a premium priced hotel.

i recommend the oat pancakes for breakfast they were delicious

pet friendly environment

wifi dropped in the room

great room. clean, comfortable, great view and reasonably priced. great veterans bar downstairs.

great communal kitchen and well thought out areas for those who may choose to spend longer than one night, or

location, comfortable room, lovely shower, nice big self-catering kitchen and lounge area, everything you could

location, lovely bright, clean bedroom, bathrooms and kitchen

the price asked for me to wash and dry a load of laundry was twice the local launderette.

locale and mostly helpful staff except for making available the listed laundry facilities

stay but due to shortage of staff in the kitchen there was a restricted menu at both lunch time and dinner time

sadly we were above a bar which was noisy until the early hours

a lovely light, comfortable room on the first floor with good wifi and desk space

we had a car blocked in by a laundry van for 20mins

only downside was an hour wait for room service breakfast that wasn t great when it arrived

reception staff, the spa staff, the housekeeping staff, the spa, the harbar room service food, cleanliness,

some reason the room we were given contained a now decommissioned kitchenette

kids using the spa as a play ground - jumping in and out of the pool, screaming, and nothing was

there is also public laundry right across the road

* no laundry service

brilliant little hotel, parking outside, close to shops etc

friendly woman who eventually sorted out wifi. pub in dowstairs part looked fine.

the cocktail bar below was very noisy on a saturday night

only thing that could enhance the almost perfect stag would be access to laundry facilities

the wifi in our room was a bit week (room 3) but fine in other parts of the hotel

no dislikes except room service for hot drinks was slow.

the bar was run professionally and also so was the restaurant and breakfast bar one of the few hotels

made use of the indoor swimming pool, hot tub and sauna to really unwind

design of the rooms it much like studio room checkin was smooth and rooms had all you need expect laundry

still the laundry was not dry

very helpful staff. very convenient laundry room.

comfortable cafe seating area in reception, efficient wifi, good laundry facilities

trucks reversing as i think our room was directly above the service entrance for deliveries and laundry pick up

they blamed the laundry but with only 8 rooms carry spares

location, really helpful staff who helped us find a laundry, comfortable rooms with huge bathroom

housekeeping manager was so helpful and polite, allowed us a late check out as well

the bar and restaurant downstairs meant that we didn t need to go anywhere else and why would we when

a lot of unnecessary details yet i had to wait 10 minutes for someone to address problem with wifi, and in the

perhaps we were above kitchen or laundry room but it was at times rather unbearable

price, location, and getting laundry service.

came up to room and helped me when i couldn't get wifi working

stayed for 2nights with my kids,the rooms were clean ,the receptionist was so polite helped us in whatever we

and the cleaner who just came to the room god knows what for did not clean or do our beds and my kids would do

for three people stay two nights the closest lift to our room was out of order there was dirty laundry in the

laundry provider lacks any kind of quality control, in turn reflects very poorly on the facility

good size rooms fully equipped and very clean and the green thoughts to the laundry!

had to chase a bit for my shirt to be returned after laundry

the door to the storage room was left open on multiple occasions, allowing you to see the dirty laundry, which

in the event the room was next to a laundry room where there was a clear sound of

good location to the port for a cruise. there was a laundry a few blocks away from the hotel.

no car park or laundry room

there is no guest laundry.

' myself personally i did not have a good night's sleep which ruined it for me but the kids were happy with

if it had a laundry it would have been good otherwise we made do.

in the corridors,reception never answer your call you have to go down for single simple thing, laundry must be

rooms, the location is perfect for shopping in southampton and also i gym and pool is a

could do without the music in the restaurant at breakfast

poor choice of kids meals (she just wanted a pasta dish

willing and able in recommending laundry facilities close to hotel

superb location and great continental breakfast

this is a definite gem of a bed and breakfast that i would not hesitate to book again

to note other than a safety bar in the shower would give more safety to older adults

beautiful room, excellent breakfast and a very friendly and charming receptionist

also breakfast is delivered to your room, which again is a great touch but a small table and two chairs