housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

unfortunately didn't get to use spa/pool but definitely next time

night we didn't really feel like leaving after our spa and massage and just wanted some room service

close, easy and free parking

bathroom was excellent. room immaculate. free parking and generally good service.

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

lots of parking so good if you have a car and want to see the coast and not too far in a taxi if you want

so much easier and soooo much cheaper than driving around, getting lost, trying to find parking and we could

clean and luxurious, great breakfast.

restaurant manager and her staff were fab :) thanks a million, me and my wife will come back with kids ;) bartosz

laundry in the corridors

the new spa is fantastic and the heated outdoor jacuzzi pool is fantastic

cocktails in bar area and nice cosy fires kept lit

i thot the room service charge was expensive

breakfast was one of the best. great selection, wonderful staff and very attentive

wifi dropped signal occasionally dropped

drink was costly tho but bar staff and bar very good

milk and coffee portions in room are too scant and are not replaced during room

food in bar snack area very reasonable and of good quality

had room service and the food was excellent, delivered hot and really quickly

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

the food was excellent and staff at front desk, bar areas and housekeeping go the extra mile

breakfast, staff and room. everything could not have been bettered.

was really nice, welcoming and attentive staff and the small seated area beside the bar was incredibly comfortable

the bar area is big so we felt comfortable

laundry and dirty dishes lay in corridors all evening and through to next morning

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

great location helpful and friendly staff, dinner portions very small but lovely,wifi very good

room service, food and drinks were of excellent quality

room was huge and comfortable, breakfasts and room service we had in evenings were amazing

with my son to see the w5 kids science exhibition

at reception where fantastic and so welcoming, the bar and restaurant staff where also amazing

were really friendly and accomadating there was an issue with our room service order which they

all good - maybe a little more room service choice would be nice.

fantastic pet friendly hotel - perfect stay!

was very hot in the hotel and the water from the taps was boiling,which may be dangerous for kids

a paying guest i didn't like being asked to vacate our seats in the bar by 5pm as it was needed for someone else

fire alarm went off because they burn their toast in the pubs kitchen

wifi connection was poor

nice clean, comfortable room - separate room for kids which was nice

no free wifi

fabulous for getting into the city centre , staff lovely, rooms a good size nice bar facilities very

the room service was fast and the food was delicious

in entering an amazing room to all the essentials the hotel room has equipped in it, also great gym suite, and

very friendly staff, great with kids. everything was spotless, great food cant fault anything.

bed was super comfy, fantastic breakfast options and cracking ulster fry

and delicious breakfast

the breakfast was amazing, location great and a nice pub

wifi connection was very bad

breakfast is great staff are really nice

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

the laundry service was unacceptable

room across from my room had kids in who were very noisy between 3am and 9am sunday morning

first night it was a bit noisy as our room was in the middle of a group of kids where we're knocking their doors

wifi in room was very fast and could not have been more comfortable

corridors dirty with trays and laundry at

at the heart of belfast was brilliant, easy walking distance to titanic experience and w5 for the kids, rest of

2 cocktail vouchers as it was my partners birthday, which can i add cocktails were lovely and the bar was so

it would be nice if there were bathrobes. the room service was overly priced for what you got.

at the heart of belfast was brilliant, easy walking distance to titanic experience and w5 for the kids, rest of

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

10 tray charge for room service

breakfast and the room service were god.

excellent location and room service options.

lively outdoor dining, indoor restaurant and music and bar on the roof

the jacuzzi, steam room and sauna as well as gym were all lovely

we had cocktails in the cocktail bar which we found very relaxing great atmosphere

i definitely recommend getting breakfast to the room

our room was facing a bar so was a little noisy until 2am

booking dinner at berts jazz bar, arranging a twin room for my friend and i and to booking the spa over the

ironing board and iron access down the corridor in the laundry room

location- the laundry facilities what a idea

it was nice to have laundry on site

location, breakfast, laundry, staff

was clean, staff were super friendly, continental breakfast was great, laundry room was helpful

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

breakfast was great but a bit low on cold meats and cheese when we arrived

very comfortable and clean room. good room service. staff friendly and helpful throughout.

during the day the cleaning svs had been to the room they made our bed but didn't make the kids beds they removed

was poor at best and the laundry service was shocking despite asking via email before we checked in

parking area looking tired

at couple wants that when they are going away together) a constant reminder you left the kids at home or well

the location is perfect, lovely pool and kids playroom. good breakfast, delicious food!

good selection for breakfast hair dryer & iron car parking

not very helpful with laundry options

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

if i had to nitpick, the gym could be a little larger with just a few more stations.

the queen bed is separated from the kids beds by a wall, so not completely separate but also doesn t feel

design for the kitchenette and resources (gym, laundry, bar/restaurant)

had a laundry bag

the 24 hr laundry room was nice, too

good bar and restaurant, laundry facilities and sure friendly staff

there was a laundry onsite, the driers didn't work well

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

couple of times we were in loft and staff using also with laundry trolley

some laundry came back damp

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

breakfast was late but no problem the server was under pressure.

when they did take towels for laundry they werent replaced

staff always smiling and helpfully clean quality products room service

rooms ok for 2 adults and 2 kids

were really helpful and friendly location was fantastic, room service breakfast was lovely and room was spacious

we got to the room the bed was so small we had actually planned to get a few extra hours with a late check out

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

5 minute walk to laundry

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

made very welcome and lovely staff ud83dude00 working there lovely bar man so nices great hotel stay in will be

having kitchen facilities in the room didn't use them but free laundry facilities is great idea

stylish studio room, free laundry facilities and friendly staff

free laundry room on upper floor was an unexpected bonus

the addition of a free laundry room was great for us given our extended travel

the laundry facilities were free and very welcome after a month of travel and hand washing/expensive

good location. they do laundry.

i liked the late check out

the hotel bar was nice and the staff were friendly and

room service (you can go and collect food from the restaurant and take it up) and kitchen closed at

our room was, was right beside an open top bar, myself, partner and the kids didn't get to sleep until 1

as i was travelling for work, it was great to have access to the working areas downstairs and bar facilities

central, clean, amazing staff, excellent breakfast, perfect.

the games downstairs were a bonus with the kids

lovely bar area to start or end your night in

location + clean, comfortable & tasteful rooms + lovely & helpful staff + great breakfast + bar and reception

room we stayed in could hear laundry trolleys at night

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

their air conditioning wasn t up an running. laundry service wasn t available.

laundry was not done on the day when it should have been

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

breakfast was amazing

all staff was very helpful especially orie in the bar he was very kind

great breakfast and comfortable hotel.

laundry is sent out and returned that evening

good location, fairly comfortable room. laundry service is good. solid hotel

the school kids were loud and obnoxious and very distracting as we tried to enjoy a drink in the piano bar

we had been looking forward to a ly in as we had no kids with us on our trip

the bar over looks the busy city with beautiful historic building in the background

bath towels small but got extra. no laundry bags

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

breakfast was lovely, catered for our coeliac requirement

staff were very friendly and accommodating with kids needs

it would be good to have a laundry

our bus experience was booked for us and the laundry service was fabulous

00pm we still did have our room due to issues with laundry

location, lots is choice for breakfast, felt very clean, room nicely decorated and wifi good service

service at the bar in the evening was very slow, seemed to be understaffed

the laundry service was very efficient and reasonably priced, per bag if you preferred

laundry near by

they also had laundry service

they have laundry service

assisted us with sending off a bag of laundry to be done with no issues

instructions on laundry etc

staff at front desk need to be educated on laundry drop off process for customers

did laundry but very expensive

laundry services way overpriced

laundry service was a huge help

easy check in and late check out

breakfast excellent

good choice of breakfast

bar staff in the bar were really friendly and knowledgable of the area

friendly staff early check in late check out amazing all round

struggled to get the wifi working on the tv to watch netflix

we were given early check in

was an issue with wifi in the room at the end of the hall so i had to swap my room with my teenagers so they

places in the room the wifi didn't work but maybe that was because i was near the end of the corridor

the bar is just so picturesque & great staff

close to everything and breakfast room service was one of the best i've had

arrived very early due to our flight

late check out of 12pm was also great

was spacious and clean, beds comfy with plenty of cushions, room service available, menu amazing with plenty to

very clean. room was good - shower good bed comfortable temperature good wifi excellent. quiet.

shared kitchen and living room

very central but poor parking facilities if you drive. free gym and cinema :)

also the best part is they have separate kitchen for the guests with all the necessary equipment

apartment was very clean, and had everything in it we needed, loved having the wee kitchen

the kitchen at the end of the cluster was perfect for our group and meant we could all spend time

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

lost part of my laundry through their

was great bar small issue with the door of the room but staff were on the ball with it and very

stay was exceptional, staff very friendly, room very clean, tv, wifi, hairdryer, tea/coffee, spacious wardrobe

staff were superb! friendly, welcoming and accommodating. free wifi.

the owner offered to do laundry for us as well

small bar area was great to have a glass of wine /cocktail etc whilst planing what to do

the breakfast was awesome, fresh fruit and yogurt, with some cheeses, charcuterie, as well as a menu

parking was difficult to find as it is down a lane way at the back of the building

parking available and very handy for the town

the laundry did not work so the staff did my laundry

slamming door outside of my room on the fire escape that the accommodation staff used to move out laundry skips

book/binder for information on the accommodations (how to use the shower, heater in the kitchen, laundry machine

really worked well, laundry machine faulty, walls dirty, sink not working properly, such a shame to compromise

plumbing and laundry appears loud

the food was excellent and the bar was fantastic great live music and the staff were so friendly

room (220) is too far away from the wifi router to work

clean rooms, nice bar with great food ud83dudc4c

excellent room service, plenty of choice for breakfast.

wifi was slow

hotel was beautiful, room was nice and the swimming pool was clean and great facilities

the room service was great

we can't forget young zack from the bar/kitchen

room service very good delivered by friendly staff

easy to park. easy to get to the boat. nice size room.

big tv, good wifi

the breakfast was fabulous, the room comfortable, wifi reliable and free parking was appreciated

parking was very convenient

plenty of parking too

plenty of parking

laundry was outstanding

laundry service was very expensive

access to a reasonable priced laundry. the one quoted was way over the top.

there was free parking

the restaurant waitresses were particularly great with catering for the kids

close to belfast and a lot cheaper , free parking and wifi onsite , good breakfast , lovely

location was great, on-site parking was available and convenient, the staff were friendly and helpful, our room

looks great now with the new bar dining area.

looking forward to our return visit next week ud83dude00 dinner was excellent a d girl in the bar was lovely

breakfast great....bed great...room amazing with balcony

laundry service 2 min from the property

ample on site car parking spaces with overflow if

was plenty of parking at the property and the staff were very welcoming

used the free wifi without a problem

very comfortable, clean and lovely breakfast, staff are fantastic too, i highly recommend !

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

good self contained laundry and kitchen with all amenities provided

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

the kitchen could have been cleaner

cosy room, mini fridge, room service, breakfast was lovely

the restaurant food was excellent for dinner and good bar facilities

being seated clost to the bar for dinner.

proximity to the ferry! plenty of parking, lovely evening meal and a very comfortable room.

lighting in the seating areas of the bar very bright when seated.

comfortable, loved the fragrance of the bathroom essentials, tea and coffee available in room, room service

no laundry service and no robes - minor stuff

room was dirty, and somebody had killed a fly with our room service cards

the hotel does serve a limited menu in the very comfortable lounge and more limited menu for room service, but

breakfast was nice but in my opinion was very expensive, for the price i expected something

convenient parking