we also were able to use the laundry service

i wish they had laundry service

has everything i needed within the rooms location including ice vending laundry and so on

only issue i had was my room is next to the hotel laundry room so when they wash their stuff my whole room

we loved the balcony, location, pool, and fireplace

no laundry. restaurant very expensive

room service, a restaurant and bar on the 2nd floor, breakfast was included, a gym, and a heated pool outside

clean, ev charging

nice gym area

gym facilities and pool area were clean and well-maintained

and we got stuck in a room by the hotels laundry room

who gave me coins for laundry was very friendly

room we had was right next to the gym which meant you could hear the thudding of the treadmill, fortunately it

the first floor was perfect. breakfast was plentiful with a huge selection.

clean quiet comfortable. wifi decent, like that coffee available all day long.

it had a guest laundry, which was useful

noise from laundry, other guests,next to gym, room 110. avoid.

spa tub in the room did not have a functioning drain plug

then they changed our room and the spa tub, the whole reason for paying the extra cost, drain wouldn't stay

wifi didn t work. air conditioner rm 312, vent dirty.

no laundry facilities.

no guest laundry?

wifi didn't work for the last 24 hours of my stay at the hotel, and breakfast could have been

floor room next to mechanical room where we heard a loud humming sound all night, broken toilet, kitchenette

free parking and no hold on credit ccard

i checked in my first night, the hotel was not full, yet the front desk person put me over the laundry room and

loved the convenience of laundry room on our same floor

small face cloths no gym no pool no jacuzzi and i know why but that's the only thing i didn't

no pool

we did enjoy light fare in the bar area the night before

the staff convenience of laundry

location free parking stovetop for cooking and a laundry room coffee maker avl. upon request

at the front desk was very rude in informing us she didn t have any because she was doing laundry

laundry in facility that you can load money on card to wash/dry

no ice maker, no atm to use laundry facility, no late check out.

no on-site laundry.

comfortable beds, free parking

breakfast was awesome everyday we were there

loved the pool for the kids

the wifi is terribly slow

laundry service,, no room safe, no bar for food and drink in the evening, having to pay for water

everything that happens on the floor above, the smell in the rooms is not pleasant at all, the laundry room is

great front desk laundry. coff3e is too strong

the pool could open a little later

everything. we stayed in the king studio and it was very roomy with a full kitchen and a small

there is a guest laundry room

breakfast was very good

gym was small

parking was close

of parking so happy to have breakfast it was delicious, different menu every am

have free laundry also provided with detergent

there was laundry and dryer for use 24 hrs, ice machine, a good small kitchen and large enough bathroom

we greatly appreciated the mini kitchen and laundry facilities during our stay

the self laundry was a nice option to have too

they also have a laundry room available for free, you just need to provide your own detergent, with tumble

the breakfast is nice! laundry and pool are also easy to access!

rooms were slightly dated. laundry machines were out of order

my son had some clean wet clothes he wanted to dry but the laundry facilities were

location to airport laundry on site free parking easy to find

laundry service was not available

the rooms were big and clean. the laundry facility was a big plus for us.

the service its excellent........ and that we can do free laundry was amazing

on-site laundry room so we could wash some clothes

friendly staff; ability to order in dinner; clean; laundry facility on the floor; free breakfast

clean and modern, loved complimentary breakfast and loved having laundry room to do laundry

could have programmed laundry machines to operate with credit card rather than registration to app that was no

free laundry full size refrigerator and small

the laundry room smelt like cat urine.

the laundry room with free washers and dryers, tv , large folding table, and free coffee is wonderful

some floors smell (the carpets), the laundry amenity didn't work the entire stay i was there and it'll stayed

laundry service on floor for rent

room was apparently near the laundry room because in the morning while we were sleeping prior to checkout, you

disturbing, could not sleep the first night as my room was in front of housekeeping laundry and the staff keeps

124 is in between the laundry room and a staff lounge or something

she gave us a bay view room that smelled like smoke & near the hotel laundry area, noisy & smoke male rep was

being able to do laundry on site and buy water/snacks on site was a nice thing to have access to

the breakfast was good and unexpectedly there was laundry facilities available

wonderful staff, and a laundry facility!

this hotel offers laundry machine and dry machine. and it also offers an ice machine.

staff on reception friendly, laundry, roaring fire and shuttle. breakfast decent too.

no complimentry breakfast, no laundry on site

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap

dirty laundry left for hours by the lifts

got new sheets delivered in a dirty laundry basket

was great, room breakfast, just didn’t like that you have to pay for parking in your lot when we have to pay

laundry facility was clean and easy to use

staff was very friendly and they laundry facilities on three different floors. very clean

self service laundry, very helpful

loved the laundry facilities on 3 different levels

since we stayed for a long time, we did our laundry there

comfortable and clean rooms. has self-service laundry room.

they had a laundry room option, where you could wash your clothes by your own

every hotel should offer free wifi.. include it in the room charge?

i would like to see the sauna in the pool room.

the breakfast was warm and nice

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

king bed with mini kitchen and sofa bed

other than sleeping and wifi is expensive: breakfast $25/person, parking $44/night

full size bed are too small for two adults or 2 kids at age of 16-17

nice room, great views, good gym and really helpful stafg

location and breakfast were great!

at front desk, housekeeping, bar and restaurant were fantastic

no laundry facility in the hotel.

staff also was able to accommodate our request for early check in and late check out

my kids enjoyed seeing both

the pool was cold.

arrived early around 3pm, and were granted early check in, asked if we prefer a room nearby elevator or

no laundry on site.

jacuzzi is small and there were kids in it

we had to order some room service and i mentioned we were in a bit of a rush and i think they have the food

friendly, helpful staff, an extremely comfortable bed and room service

pet friendly was awesome!

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

clean and modern and laundry!!

gym, pool and laundry room all very good

i loved the location, the hotel facilities and access it gym, laundry and pool

dry cleaning ridiculous but laundry facilities are on site

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

are great - bikes, parking, grill in the outside space, laundry etc

i could use the credit for my laundry bill, if allowed

very nice to have laundry facilities

the cleaning staff left their laundry and cleaning carts in the hallway overnight

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

no microwave or refrigerator in room and no laundryroom

the pool and gym facilities as well as the different options for breakfast

was confusing in the airport, not enough help, signs or information about the hotel and shuttle

no ironing board or laundry facility!

gym and pool was fantastic

check in and check out line, also the wifi and streaming apps did not work on the 22nd floor

kids jumping and doing cannonballs in pool!

the hotel has everything you will need, parking, lots of restaurants, pool, gym and the list is long

no kettle or cups for morning tea... the laundry service was not working.

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

it has a laundry room

there was good gym and swimming facilities and the location of the property was near boston downtown

the room and gym were very clean and looked quite new. the breakfasts were delicious!

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

the coin laundry wasn t properly working.

i used the gym while doing some laundry; i could see the washer and dryer timer while i pedaled the stationary

please stock single load use drying sheets for personal laundry

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

on how to use the card for the elevator i was like 5 mins trying to get to my floor the laundry wasnt working

breakfast was great, i loved having an exercise room and laundry on site

laundry machines need desperately servicing

loved the laundry facilities on site and the breakfast every morning was exceptional

laundry was always full so didn t get a chance to do my laundry before moving onto next

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

nice breakfast, big space room and functional kitchenette for family with a toddler

breakfast was wonderful

the room was very spacious with a kitchen which we could however not use due to lack of time

second my kids were in the room with me- i have enough respect for my kids to not smoke near them

of facilities, storage and laundry

laundry service is a bit pricey.

no onsite guest laundry just a very expensive laundry service pay per item

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

no room service so had to get dressed to pick up breakfast in lobby.

the laundry service is convenient

proximity to the t station for the subway and there was a laundry room.

room service

was an adjoining room and there was a family in the next room whose kids were very noisy

breakfast was very good

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

it s a basic hotel with wifi in the room but no laundry or room service etc

no laundry service facility

wifi in and out

the restaurant on top of the hotel and the gym were excellent

target across the street made it easy to grab essentials complimentary laundry facility, breakfast offerings

laundry facilities; ability to get food until 9

the room was great gym laundry close to beach shopping good foods

the gym is clean and the laundry is installed, which may have been helpful during our stay.

like doing bit if laundry after a long trip and having to battle housekeeping using guest laundry

laundry service is a surprise

didn't know where the laundry was and sent me to the wrong floor twice

complimentary laundry service is a great feature and the hot breakfast was great

new with free laundry room

fairly decent with free laundry services available.

hotel with all facilities necessary including a self-service laundry

didn't use but customer laundry center and business center looked great

shuttle is convenience. having microwave, food from hotel shop, laundry machine

happened both times i went to use the laundry facilities so it was a minor

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

hallways seemed to always have bags of trash and laundry in them.

no plastic bag to use for dirty laundry

great hotel for kids with pool and service on back lawn.

they had free wifi

some residents couldn t do laundry

well appointed laundry room

they let us have a late check out and that was super appreciated after our long trip as we got to sleep in

pool was great for kids during layover.

timely shuttle, comfortable room, on-site food really good

beautifiul hotel great location . kids liked saltwater pool and hot tub.

the spa was also a great place to workout, relax and unwind

and helpful, clean and comfortable room facilities, quite hotel great fitness room and swimming pool close to

location, staff very helpful from front desk to concierge to bar and restaurant staff - could not do enough for

everything was clean, great fresh and they also treated us so good me my wife and my kids are very pleased

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

bar and restaurant area very accommodating and nice

the bar area was also a fun place to go after

the decor and that you have the gym, office space/laptops accessible and bar area.

the bar was closed but wasn t the hotel fault due to covid 19

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

on top of that, the internet didn't work after new years, and they had no laundry available either

no in-house laundry service

i booked a king room with a small kitchen

the breakfast had lots of options and the waffle bar was the best

liked that the hotel provided washers and dryers for self-service laundry

great location, fantastic guest laundry room, nice sized rooms.

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

hotel bar was outrageously expensive.

location - room location - room service

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

it was nice having laundry facilities on the premise

laundry facilities a big bonus

wifi was pretty slow and difficult to use during our stay didn't see why we we're not able to park

no restaurant or bar but breakfast served to the room was great

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

hotel was great, staff was good. arrived early and they accommodated an early check in.

room we had for 2 adults and 2 kids was absolutely amazing so much space and everything you could need in a room

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

breakfast not included in room price and quite expensive

i find it difficult to locate the restaurant and the hotel pool

superb friendly staff and the bar at night is gorgeous

the private kitchen is also great

booked the hotel and free wifi was a big reason why, but we couldn t get connected the entire trip and the

a problem connecting laptop to wifi but not phone

room very comfy and clean wifi excellent great location

arranged early check in

wifi was very intermittent and crashed frequently

observation deck, free laundry

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

free diy laundry need to be mentioned

the laundry room on the 24th floor was very useful

location & room, staff were friendly & helpful, laundry facility

the laundry facilities could do with more machines

of the facilities like airport pick up 24 hr coffee guest laundry superb breakfast staff was super fast in

liked the availability of free parking, the fitness center, the guest laundry, and the free shuttle to logan

loved the fact they have a guest laundry

and train station large room, comfortably furnished breakfast included and dinner available guest laundry

no place to do laundry.

it was clean i had to buy me and my husband a blanket and a pillow cuz i did not feel like the laundry that they

has done an incredible job cleaning the place up and making it feel much better even from the parking lot when

when i got to the the hotel, i thought it was for homeless people, men and women standing outside smoking

pet friendly

great laundry facility's

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

we sent questions regarding airport shuttle times and got the response two days after we left

was great to bring the family and kids

wifi didn t work and was told to call company directly

a nice heated pool! good breakfast. good laundry service.

the staff showed up one hour later after i went to the laundry room to retrieve the required items

i liked having the laundry machine, although the price for the loads charged to my account was more than what

laundry convince was good. needs more elevators imo.

location and pool for my kids

cq in a chicago has it's own guest laundry, unlike this one

website says free laundry is included , but they did not honor it

although the corporate website claims laundry facilities, there are none

no laundry facilities. small bathroom.

it could have laundry facility, like the club quarters in the loop - chicago, il

maybe a laundry would be good

that there was no laundry room.

no complimentary water and no laundry machine. staff are not welcome

laundry service was just a block from hotel

hotel also has gym

expensive no laundry facilities

wish room service was available and there was an incident with not getting our laundry back on time so that led

no laundry service

ability to request additional items such as laundry detergent

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

from 6:30 am to 9:30 am, they have starbucks, a swimming pool for those with children and a gymnastics room

the moment we met david, our shuttle driver, to when we checked out, we enjoyed our springhill suites stay

the pool wasn t open

sofa bed was not possible to sleep on for kids maybe ok but for adults not recommended

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no laundry service

location laundry

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

no room service

laundry quick and efficient

dangerous for kids

bar was nice , small but it worked

amazing location, especially when traveling with kids

the bed was comfortable, wifi worked with no issues

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

no room service

location! early check in! comfortable and clean room!

there is no room service

spacious rooms and comfortable beds. pet friendly with awesome restaurant for dinner.

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

requested early check in and the hotel never got back to me, so i figured it was all set

utilised and enjoyed the excellent gym facilities on the 6th floor and the all-day provision of the chilled

helpful staff accommodating request for early check in.

wifi throughout the hotel including rooms

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

room service was great

wifi was very poor.

gentalmen in the bar was very helpful we ordered out but didnt receive and forks or plate he gave us them

it isn't a good fit for families with small kids or more conservative people

is a bar at second flour also is the check in place

the wifi on the rooftop doesn t work

there's no free wifi, and the restaurant staff definitely need more training.

excellent gym

location, amenties, gym access, restaurants

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

foyer bar closed sunday evening on a holiday weekend

room service got every item on my dinner order wrong

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

laundry service was horrible

very nice staff who easily arranged for a late check out for us

modern and contemporary design, good bar and breakfast place

we had a nightcap in the bar and the bartender was so busy

it was clean and they had a nice gym

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

tub, just a shower which was hard for kids

room service great history of jfk and so much others

great, i had room service

room service was perfect

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

to having to remind the laundry being picked up 2- 3 times

it was clean, spacious, and had a great gym!

spa services could have been better (e.g., hot tub, sauna, etc.)

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

they also have a washer and dryer enabling you to do your laundry for free

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

a vending machine with snacks and laundry supplies (ie. detergent)...

free guest laundry

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

bar area was really nice

part of town to walk around right across the street from boston common and beantown grill and bar right next

great staff. clean. smelt nice. nice bar / gym area

we were overcharged for a laundry service but it was alright

room location was in front of laundry room - all night long the doors of that room were opening and closing

thank you to the staff member who helped me figure out where to do laundry nearby

there is no laundry.

perhaps adding a laundry service on site would make it better

no laundry service, restaurant check can't be charged to the room

just that the bar and restaurant next door were not open but still had an amazing stay.

so cute! very pet welcoming and accommodating. definitely will stay again

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

lovely touches (free drink in the bar on arrival; our room was decorated with balloons and rose petals as it

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

also breakfast is not included in prices and is very expensive

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

at 9 security showed up because the guy downstairs wanted to sleep on a friday night and my kids were to loud

sort of outdoor space for the kids to be loud and run around a bit

odor in room shades inoperable high street noise at night bar was closed

the beds were comfortable and it was great to have laundry facilities to do some washing

it also has a self-operated laundry room which is handy for washing your clothes

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

they also have laundry facilities at reasonable

money for the laundry :(

needed to call for a bar of soap and wash cloths

great bar area with people in black tie and jeans

also, great gym with a beautiful pool that must have one of the most stunning views in boston

bar was great, food and staff amazing

staff was so friendly and great with my kids

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

somehow we ve lost some items probably in the bed linnen laundry.

laundry service was meant to be same day

i wish there was a microwave, refrigerator & laundry service.

wish the hotel had a self laundry mat on site

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

precinct bar and kitchen was lovely too

turn down service, wifi included, lovely coffee machine, usb ports, big modern television

of 44 usd + tax for three nights on one room and two nights for the second room where my kids stayed

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

clean - wifi was fast enough to watch movie - staffs were friendly - supermarkets and restaurants are

the kids would have been happy to sit and watch people the entire time

we also thought the gym was beautiful with some great views

foldout couch mattress wasn’t super comfortable, but my kids still seemed to sleep ok on it

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

the gym treadmills were out of service

continental breakfast was good

located in the heart of boston, breakfast was good

cute decorative fireplace that added to the home-y feel

in general choose a room without a fireplace in winter

didn t utilize it, but i loved the bath and fireplace menus and likely will use them in the future

the gym was great, even had a refreshment area for water and energy drinks, which was perfect for my

excellent room service menu

the bar downstairs is very nice and cosy

breakfast in breakfast lounge needs improvement

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

the spa and pool were stunning

a bit of long waiting time for the breakfast on weekends.

amazing staff, location, room, spa, pool

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

no self laundry facilities

delicious restaurant, fancy water, gym, and comfy beds

small rooms, staff at restaurant food not speak much english, hard for kids to order

the lobby was pretty and they have a pool, gym, and laundry on the same level

that it had a guest laundry room

the hotel looks newly renovated. the staff is nice and our kids enjoyed the pool.

room info on how to login to wifi

breakfast was expensive, bar was closed, and pool was tiny

no laundry service at the moment

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

fabulous location and very accommodating to early check in request