for executive room no towelling robe as described room by laundry so we could hear the noise very early in the

guest wifi free and connected easily without messing about setting up an account but wasn t very good

thought the 15 a night a bit steep for a pet

no problem with parking as

we returned late after a wedding reception elsewhere and they opened the bar again so we could wind down after

quite basic with options of burgers, pizza, pasta etc but very nice and would be good options for kids too

our kids loved the hotels cheeky little elf

would have given it top marks but the wifi is rather slow, but usable just about

bags and a change of room to ground floor without being asked); i was shown the restaurant and bar area by the

very helpful and efficient - really enjoyable stay would recommend this hotel and the food - good parking

in the car park with smashed windows, no milk in the room, shower intermittent pressure, dirty laundry bags

really fault this quaint hotel apart from not having newspapers in lounge but then again wifi is free so easily

staff lovely, comfortable room, parking.

helpful; rooms were warm and beds comfortable; location and surrounding were excellent and free parking most

wifi is fast and free

30am,apparently problem in laundry

excellent value for money on a bed, breakfast and evening meal deal

the excellent customer service and room service food

spa gardens are a delightful place to chill out with a glass of wine ( great options) watch the koi

room - cosy, clean and very comfortable - pillows are amazing! room service & meal was lovely!

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

smelly with dirty laundry in the corridors not nice

bags of laundry left in corridors had to manouver husbands wheel chair over them

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

laundry went missing

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

no room service

a 10 fee to extend check out by an hour. no salt and pepper on the room service tray.

s a stunning view over chester from the breakfast room, the bedrooms are modern and clean, a good gym with free

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to

good breakfast and tea coffee juice are served even during thr night and great place to stay

wifi was a bit slow but there was a lot of guests being half term

holiday inns we go to have room service and you re able to upgrade the telly to watch what you want

everything very good value for money and the breakfast was excellent

location bar facilities breakfast friendly staff

they also did not provide laundry services and directed us to go to town and use the public launderette

there was plenty of onsite free parking and no noise from traffic once inside the hotel

the restaurant and bar had good vibes and reasonable pricing, the food was pretty good too but did take some

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

lovely hotel with nice warm pool and good food at reasonable prices

i asked if there was a laundry nearby where we could wash our dirty laundry

wifi was terrible

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

staff were friendly and helpful had early check in which was a bonus

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

we didn't use the gym on this location but looked in to pool from spa and it looked great

very small, kids swimming pool with a steam room and sauna off the side

lovely little gym, everything there that you might need.

great when your pet dog, needs the toilet

was there for my birthday, complimentary drinks and a late check out

apartment we stayed in was very homely and plenty of room for 4 adults also the kitchen was fully equipped making

poor wifi connection in the an ex where we were

of tissues in the rooms and phones to enable us to contact other friends in other rooms or order room service

it even had a laundry room

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

lovely coffee machine and well equipped kitchen and laundry room

not get a booking at the michelin star restaurant nor was there any laundry services

room service food was first

the room was lovely with a mini bar and king size bed which was so comfy

we had an amazing breakfast- all served perfectly, and all the staff were very helpful and very pleasant

my friend the welcome was lovely, room not available for early check in

bedroom no 203 was extremely noisy at night due to the laundry running

no spa facilities on site.

poorly maintained ie * outer window screwed open so effectively single glazed * glitchy tv * poor wifi signal

plenty of room, there was only one thing that was wrong not enough seating in the bar area

good breakfast too

from reception and everyone we met the lady whom looked after us at breakfast excellent can not say enough room

breakfast was the best i ve tasted in a hotel all freshly cooked top

tv in the room was broken, but the tv was equipped with a chromecast device and i could use the wifi to stream

wifi was open and not secure so did not use

breakfast had a good choice and we liked the fact we chose a time slot which presumably enables the

laundry going all night

in the price quiet spacious room great swimming pool sauna and jacuzzi , nice restaurant and bar good food ,

the wifi is very slow

spa and excellent breakfast, good location , room ok, good car park but ev chargers looked to be out of order

we used the gym and sap/pool facilities

good breakfast easy laundry service

gluten free toast came with breakfast but the others toast came before

like a copy of the ritz. parking.

we were able to choose from a menu for breakfast and they allowed us to keep our car in the parking lot while

comfy welcoming bar area

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

the pool table

from gym early in the morning travelling up to the room

very clean friendly staff pool table and other games were a nice touch breakfast lovely

and the bed and pillows and tv and free wifi and i could just go on and on about every extras that had been

laundry services available for a reasonable fee

services which we were suppose to request in advance, as well as little information about laundry services

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

d to collect laundry from

kids running up and down corridors late at night and woken early every morning by noisy

breakfast was very good

parking can be a bit tight but the owners are quick to ensure you find a space.

limited parking, although we had a space when we needed one

slightly more parking would be handy but other than that would go back

excellent breakfast. room had all extras provided. easy parking.

parking on site was excellent, room was well appointed and comfortable

couldn't connect to the wifi at all.

free parking

quiet location but close to city centre. very comfortable stay. easy parking.

great room and a cracking breakfast to boot

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

clothes washing & laundry costs were too high

use of the swimming pool witch the kids

we loved the access to the pool as my 4 year old son loves swimming and it tires him out.

the carpets in the corridors where smelly from pet odours the breakfast was

window view blocked by rooftops and laundry area

room renovation, detours, access and interaction with cleaning and laundry staff.

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

polite and friendly staff, very clean, amazing spa and facilities, halal menu for food at the redmonds

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

enjoyed my stay and so did our 4 yo son he loved it ,young bar lady (red hair) is fantastic great service and

fantastic great service and great with children made us feel at home , lovely place to stay mini golf and

to spa included in your stay there were also other activities such as segway, archery and crazy golf on site

upgraded, staff were so lovely, arranged taxi for us, fruit in the room, lovely grounds, ample parking

no fridge in room. no laundry service. no smart tv

gym facilities pretty standard for a spa hotel and did the trick

we haven't had a day and night away from the kids in 3 years and this was the only time for another long stretch

breakfast was a little on the dear side.

went with 2 kids and husband

room we were put in backed onto the skips and laundry

the laundry was delivered in the early hours and it was loud

that the smoking area be moved well away from the main reception area, maybe to where the dirty laundry is stored

very hot, room overlooked bins/dirty laundry storage area, light bulb out in bathroom, peeling wallpaper, toilet

the room overlooks the bins and the laundry left out in the rain

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

the pool it was relxing

nice hotel, friendly staff, convenient location, free parking, gym and decent breakfast

room was spacious, comfy and clean. room service was fantastic too.

good hotel wifi

very central easy to find, convenient parking attached

free parking and very close to a number of pubs and eating establishments

tv, wifi, shower was really nice and refreshing

ian was friendly and helpful. room was comfortable and well equipped. parking on site

easy parking

the wifi was poor.

liked the grounds after a nice walk around we had a nice drink in the bar , the breakfast was lovely

plenty of parking available, including ev charge bays in the overflow car park

hotel just 15 mins out of chester , nice & quiet,plenty of parking first class breakfast, beautiful property

hotel and food where amazing. spa the next day lovely.

wifi was intermittent and reception on network was poor

room service food - we ordered pizza and chips, the pizza wasn't great which was surpirsing with

could only connect the wifi from certain locations

hotel has the best gym i have ever been to in a hotel with a trainer on site

beautiful location. excellent breakfast. bar area pleasant to sit in.

nice little bar with selection of bottled ales

bar bill was a little excessive but craft beer was delicious

quality of facilities provided excellent food quality and presention good quality toiletries and spa options

steve in the bar manager in particular was extremely personable

we ordered room service and the food was very good

the spa wasn t really a spa

the kids even received a treat from reception on check in

were very friendly and helpful kids vip was a hit and location was perfect for zoo

i dont know but none would work, for example i tried calling room service by pressing quick dial button and it

room was very quiet and comfortable, good parking for a town center and early check in which was a

was no wifi available despite being advertised

road was rather noisy - parking was tight but ok

wifi was free but dodgy. but not a biggy for our stay.

wifi not good at all

room overlooked the ducting and woken very early by laundry lorry outside

place plenty of bars good bar prices very good food large clean rooms polite caring staff great place in the

breakfast on the small side only 1 sausage and only 1 piece of toast had to ask if you wanted more

excellent, centre of town, parking good wifi ok, restaurant evening meal good

in room didn t work and had to use my mobile to order room service

wifi is a bit patchy, and sometimes it can seem a bit manically busy (due to events/ weddings, etc,

bedroom was over kitchen & a bit smelly.

however, we realise a bath with a shower is great for families with kids

had to ask in the bar where reception was

clear instructions in the room such as wifi and breakfast time, no hand wash in either bathrooms and rang down

room service available for breakfast

breakfast and the gym. the hotel is just next to the airport

lots dog around ,dog in restaurant ,dog in the gym with kids

the rooms were clean and comfy as was bar area

simple bar food

55am by a reversing laundry truck - outside my bedroom window

only thing that i would change is that kids couldn't go in the outdoor pool at david lloyd before

spa facilities are away from the property, need to carry the towels

having use of the gym next door was a hit with the kids

no pool

laundry being moved in the dining room whilst eating

the smell in the corridor was vile due to other residents staying and throwing dirty smelly laundry in the

more food at breakfast

there was plenty of car parking - just had to register at reception and was free

did try to order room service to be told that reception was too busy

of getting laundry done was highway robbery

the room the wifi not good

size of the gym and small choice of equipment

i could think of, would be due to there being a convention at the same time as our stay- the bar area was packed

3 surcharge for room service

moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

no gym or games room for family with kids it's more like a business hotel but the price was fair for what we

we had an issue with the service at the bar area and we were given a late check out for the inconvenience

bar is very overpriced

floors in room, corridor and laundry room next to our room

wifi was a little slow and difficult to connect to

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff

breakfast was really good

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

clean & everything we needed only there for 2 nights but cleaners went in on day 2 to clean room breakfast was

very clean great staff good bar good parking.

room service and fridge in the room

no bus service have to get taxi cause i had 3 kids ...

great hotel/ great location/ great staff/ good wifi and generous bfast

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

excellent location friendly staff late check out times

late check out, nice big bathroom, great location, lovely shower

wasn t value for money with the price we paid but i feel it was over priced due to the open golf

24 hour room service is advertised but after a certain time you can only get one or two things

staff from the reception, to the bar staff, the cleaner's, where all very helpful, a credit to the business

great wifi good breakfast comfy bed fast check in and out wonderful location..!

gym adequate, though a little small and limited for longer stays

hotel was close to the city centre making it very walkable, staff was accommodating, the gym was also accessible

rated down as there was some sort of laundry crisis so we only had one bath towel between us

an early check in would have been great as we arrived in the city at 8am.

thing i would say is that the prices in the mini bar in the room was very dear like 3 pounds for a can of coke

friendly staff, easy check in, nice bar and pleasant music on the saturday night.

cooked breakfast was ok but id prefer for that kind of venue the option to have perhaps something like

very kind offer to use their parking ticket which i really appreciated

of the sights that had connection with the beatles from where they first met in school, the first bar they played

the window was open all night (i dont think it closes at all) and people were downstairs in the bar drinking

wifi was working superb

we watched pink in concert and staff made sure our taxi was booked and showed us the free car parking

there are no in-house laundry facilities.

t get laundry done because it was the weekend supposedly

staff were welcoming, friendly and efficient and breakfast is included in the price big comfy bed and great

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

good wifi connection

great location, good breakfast and lovely interior design.

the bar was cosy and chilled

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

wifi wasn't great.

the gym could be bigger, never can get in there as it's to small and is always full

parking was a problem with two kids in tow

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of

all facilities given in the kitchen and bathroom

worked well having the extra space for the kids

very good communication from the hosts and kids enjoyed the stay