small cabin shower, windows that couldn t open, abandoned laundry bags on the

we used the pool and it was very

spa was lovely but again the shower head was

parking area at the back

great stay. friendly and helpful staff. perfect location, good parking and the spa is lovely.

we realized the second day that we were located over the laundry room

and the room at the back was quiet apart from a humming sound from some sort of machinery in the laundry room

wifi, was difficult and eratic.

room service appeared to be contracted out but they did a good job

wifi was very poor in our room

everything, the room, the spa and the food exceptional

breakfast service was a lovely mix of formal and informal

the spa was fantastic and importantly very relaxing - there is a long pool to swim in, a warm outside jacuzzi

the spa facilities were fantastic too

wifi not good

there was a see through window where you could see a unsightly room filled with dumped linens/laundry

took a day to clear the hall full of clean laundry bags

accepting of a young child with a kids menu which was a

they were great with our kids and really

the first room we were shown had the sound of kids running around upstairs - not ideal on a relaxing break away

was minimal, but there was some noise at 8am from the laundry service being dropped off at the hotel right next

swimming pool and spa

lovely areas to sit around the bar and lounges

the kitchen vent was noisey in our room in morning. breakfast was ok, but have had better.

bad water pressure in the shower which is a pet peve for me

i think the price of a pot of breakfast tea for 2 at 11, was expensive.

a real hideaway dream. very welcoming staff, wonderful location, excellent breakfast.

rooms were old sound insulation was poor they didn't have a bar some service was slow

no fires lit which were needed in the bar area on a chilly night.

the staff were very friendly and hospitable the dining for breakfast and dinner was amazing the gardens in

the landing was constantly covered with laundry bags during our stay

bedrooms have obviously been upgraded but the approach to bedroom floor from behind bar area didn't bode well

young man behind the bar who booked me in was welcoming and friendly

place is outstanding and the bar has games,machines and darts

comfy bed , good location , i arrived early and no problem with early check in

did laundry and got a haircut

delicious breakfast with a sausage for the dog!

building and gardens lovely breakfast in the conservatory overall a lovely hotel good that it had a car park

nothing i didn't like just would have been nice to have a pool or some sort of spa treatments

breakfast was excellent. staff were very friendly and accommodating. location was excellent.

access to small kitchen and laundry room in building

laundry room for ironing shirt/suit for wedding

located on each floor is a small communal kitchen with microwaves and a seperate laundry room freely with

the accommodation was good overall, they have free water stand, laundry room (you will need to pay for the

was kitchen and laundry if needed

the corridor had a large quantity of large blue (presumably) laundry bags cluttering the length of the hall

there was a huge pile of laundry bags against the wall of the hallway during my entire stay: fire hazard on an

the bags with the clean/dirty laundry was lying outside my room on the corridor

room heating (bathroom towel rail) on and not controllable. laundry bags in coridor to bedrooms

com the hotel is listed as having a ev charger but this is a private one just for the owner

nice restaurant, decent dinner and great breakfast

we made use of the pool, hot tub, sauna and steam room and explore the grounds after a wonderful breakfast

nice romantic getaway extremely comfy bed in executive room

wifi very good though

evening restaurant over booked room service choice not good

the silence, the vegetation, the lawns, the laundry, the trees, and the rippling of the water channels crossing

had room 27 and opposite this room is a laundry room

easy car parking on site

car parking is excellent

location and building, plenty parking, excellent views and gardens, great for dog owners

the staff were so friendly and accommodating; drinks were great in the bar in the evening and the food was

room, friendly staff, great food in the restaurant, handy parking and good central

bar reasonably priced and very nice to spend time there

room service with ability to bring breakfast up would've been lovely

central to the charming town. easy parking!

they helped us with a load of laundry that was done promptly and efficiently

the location of the hotel is great for exploring stow on the wold and in this respect the free parking at the

excellent staff, comfortable bed and delicious breakfast

good breakfast,friendly staff,comfortable/warm bedroom. hotel central to the town,good parking.

lounge area was cosy but also spacious with the bar area adjacent, staff were friendly polite and very uplifting

we were placed in the annex next to the laundry

more surprisingly for one reason or the other, they don't serve hot chocolate so kids were slightly disappointed

very good gym

rooms booked weren t together especially with kids involved - could have been managed much better - the staff

carpet in the room. skipped by room service. average cleanliness

hermen on the front desk, bar and restaurant was a real asset and

friendly & welcoming - good decor in public areas. very good dinner. excellent wifi

although option for drinks on room service, but couldn't order food to room from app from what i could see

wifi required private details so could not use :-( bit noisy from bar below

drinks in the bar area was a very pleasant experience, staff were very helpful

comfy bed and free wifi

all the necessary amenities were catered for (tea, coffee, fudge, wifi

price of drinks and limited parking.

a small car park but just having the parking facilities was a bonus

looks lovely and is clean and nice decor good parking

fault tbh, if there is anything i wish the check in was earlier and maybe an option to pay for late check

this meant that it was difficult for the kids to sleep once sunrise hit

the wifi is very poor

we drank in the bar (saddles) both nights after returning from stratford and aj the barman did an excellent

room service not exist staff to ask for help breakfast the bed and pillows

00 with narrow corridors blocked by laundry, lift in use for laundry, and food trays on the floor outside rooms

the restaurant was a bit fussy for us but had a drink in the bar which was lovely

room service menu very very limited at night

i ordered room service on my first evening, but wasn't impressed

was clean i asked for an early check in and it was ready for me half an hour early

if room service is available till 11:00 would be better.

we did try to order a snack from room service but it was incredibly busy the day after valentine s day so we

there is an option to opt out of room service which we took

a cosy and inviting hotel bar (especially on a cold november day) with great festive cocktails

lovely hotel and great it s pet friendly too

car park became hectic on saturday afternoon and the bar was very expensive ( 5

food quality was excellent, both room service and restaurant

we ended up staying in and getting room service which was lovely

good size, comfortable, good wifi, effective air conditioning

and use of ev charger

get very warm in the night foods was lovely but it bit pricey in some things and bit pricey for laundry location

dirty laundry in the entrance hallway from car park. not good in covid times.

used laundry was stacked inside two entrances

haven t to walk past mountains of dirty laundry at entrance

great room fine bath towel had hairs on it, not my colour so laundry not good breakfast choices a bit

it was a bit noisy where our room was situated as there was a lift for used for laundry etc.

beautiful dark furniture, outside smoking area with electric heaters, lovely reception area with fireplace and

good wifi and in a good location

only minor complaint was the wifi had to be re-entered each morning and wasn't consistent

comfy chairs and sofas dotted around and the dining / breakfast area is full of oak beams, huge fireplace and

room was located next to the laundry room, so was noisy, but the hotel staff sorted this for us

as a young couple booking we were put next to the laundry room and woke up very early to the trolleys being

we booked late but were put in a room opposite the laundry in what felt and looked like it should be the staff

when we went to our room initially it was really noisy due to being over the laundry which finished about 8pm

from drying machines in laundry near to room location which disappointed us curtains in room were torn down the

property doesn't have it's own parking so you have to park just up the road in the village square - the parking

so many little extra touches including an array of toiletries, mini bar with a variety of soft drinks, huge

parking is on-street, and at busy times visitors may struggle for space

wifi with erratic reception only available in the garden nearest the reception and in the common

ray was very pleasant to talk with and the honesty bar was appreciated

my partner had to use the laundry bag

staff great, room spacious and spotless, restaurants and bar staff very curtious

rooms were an adequate size and comfortable. excellent wifi, great location!

bar facity good and garden lovely for a drink too in the sun would highly recommend and stay again

parking and able to take family pet

night, ( that was a concession) price for wedding no extras in room like sewing kit -shoe shine -laundry bag

the pool was fun for the kids

pool time limited for kids

the pool was a definite bonus and we really recommend the breakfast

spa . staffing

it had ample parking

room service and food all top quality

from front of house, to bar staff to restaraunt staff everybody was friendly and professional

was nice to have a garden to take a walk, and the parking space is inside the hotel and it is spacious

was exceptional would like to mention gary who gave us a very warm welcome food was excellent the bar and serving

an ideal example of washing your laundry in public

also a lovely spa and gym that was never too busy

just perfect room too and free parking

we had the fish from the bar menu in the evening which was piping hot and delicious

the wifi didn't reach our room

dirty laundry bags in hallway and didn t move for 3 days

restaurant (although it says pet friendly and there was an extra charge for it)

poor wifi otherwise fabulous

service was impeccable from the reception staff on booking in, to the waiting staff at dinner and breakfast

room service took 50 mins to bring a pot of tea when i explained my wife was feeling unwell

the room itself was clean and more spacious than i thought it would be and the wifi was good as i needed to do

no room service breakfast unless a 25 additional charge was paid and no restaurant in the evening

only thing to have a slight gripe about was we had no wifi signal at all

far away from work for me to consider going back but and no evening room service a little disappointing

free parking

there were some patio tables that weren't cleared when we arrive as well as loads of laundry in the courtyard

laundry sacks should be provided and if they are left outside the room, housekeeping could then

we had an apartment, there was no dishwasher tablets and no laundry soap for the washing machine

com - mould, stains and soap scum in bathroom - view room had wonderfull view of rubbish and laundry - breakfast

great spa and gym facilities, particularly the pool and spa

bed huge and extremely comfortable breakfast was excellent with a range of choices

she made our breakfast a treat

lovely, clean country hotel in a great location. good breakfast choices too.

breakfast included in the room rate was delicious and we also enjoyed our meal in the restaurant

rooms, great view, clean, stunning place and staff were top level, good breakfast great parking too

room was really far from the reception long walk through courtyard and laundry shower tray had crack in it and

on the first night there were a couple of piles of dirty laundry left in the corridor

areas were neglected like no hand towel in the gym, a door trim coming off the bathroom door in the ladies

bar staff, housekeeping and wait on staff were all

i paid for the pet 10 per night

our room was lovely really big and comfy with a beautiful view over the golf course

plenty of parking close to the hotel

clean and comfortable room, the breakfast was tasty

staff lovely, friendly, approachable. room clean, great view. breakfast and dinner great.

bar downstairs have decent selection of drinks

no wooden pallets and laundry trolley by entrance would make first impression better

very firm bed tuesday morning early moving of dirty laundry to van - woke us up

late room service.

breakfast was fantastic, staff we very professional.

bunk beds for kids too wobbly

bins/laundry wheeled out loudly around 6am

location in the centre of pershore with secure parking

staff, friendly and helpful, perfectly cooked breakfast, lovely rooms, outdoor area and bar and restaurant area

parking is ample

beautiful rooms. lovely bar area. in the heart of pershore

laundry room was either freezing or boiling hot no way of regulating the temperature in the

poor level of items in the room for a 4 star hotel for example, no pen or paper, no laundry bag or facilities

fantastic service, great food, quiet comfortable rooms and great variety of facilities esp for kids

facilities are great, pool is actually warm and enjoyable to swim in

parking, which was free

laundry facilities always welcome

hotel was fabulous, and the bar was outstanding, 1/2 bottles of chablis and sancerre was a great touch

is amazing, helpful, friendly, breakfast is amazing, rooms are clean comfortable and your a close distance to

breakfast was lovely and one of the best , if not the best we have ever had when we have been away

breakfast was a lovely extra very fresh and well cooked - i'm a veggie and my partner is gf we both

soap was provided upon request and the bath sheets were delayed coming back from the laundry and arrived later

dirty laundry and very old with holes

requested hand towels but none available as laundry comes tomorrow

thankfully i lucked out on the last parking space

building and decking / outdoor seating, free parking, pool we loved our stay here with the kids

the breakfast was also delicious

food superb. service exceptional. lovely warm swimming pool, valet parking. good little gym.

outside the hurly-burly of cheltenham comfortable beds and large bottles of shower gel/shampoo; pet hate is when

didn'tsee anything in the advert for cost of room service and extra cost for dog to stay

wifi so week signal in the room and constantly dropping