wifi was not available in the rooms

the rooms were clean, and there was very ample parking

of the parking was a little difficult to do, especially if you're a visitor less familiar with narrow

we had dinner and breakfast in the hotel and the food was good

nice traditional breakfast

breakfast was poor

breakfast was a little light.

nice view. nice people. made breakfast to take away

breakfast wasn’t the quality we were used to in costa rica

breakfast was vey good

access to laundry services and good breakfast

we needed to use the laundry service and the lady in the reception arranged everything for us and the guy who

breakfast was included and delicious

very comfortable rustic hotel. very nice breakfast. very clean facility.

breakfast included, friendly staff and as close as you can get to irazu

i had my laundry done when i first arrived, which was done perfectly, very quickly, and for a great price

did my laundry promptly and well

place was much bigger and more private than i expected; it was an entire private apartment with a kitchen area

better breakfast

breakfast was very good

pool should have warmer water so people can actually use it

nice place with under ground parking and a good food

slow wifi, no brush on toilett, aircondition very loud

the pool is not great.

hotel instructions for parking need to improve.

cozy hotel with seating areas, bar and a restaurant with gorgeous window views of the garden

spa was wonderful

we had a patio overlooking the parking lot but also the mountains which was just fine

breakfast had good choice. location in quieter area of town which suited us well.

more if you're staying in the area); great gardens for the birds; very decent breakfast; good car parking; very

very nice breakfast

gym was fine and well ventilated

the breakfast area is surrounded by flowers, birds, butterflies

the property grounds are stunning, and we particularly enjoyed the breakfast

breakfast was good,exelente location close to family and friends,also lots of restaurants,stores

we didn't like breakfast, but it comes in a form of coupons to the restaurant and there is a pretty big selection

reception assisted me to late premises late at night and provided secure parking location

and spacious rooms, welcoming staff, breakfast available to pick up even a night before if you need to leave

kitchen terrible, over priced

at end of day, having a bar to sit at is better than restaurant seat

parking not comfortable. no running hot water.

breakfast was amazing

the included breakfast was amazing

good breakfast, and off-street parking available

and late at night, but they were able to accommodate me, show me the parking, and made good breakfast + coffee

in this hotel we had the best breakfast of all our stays in costa rica

the shower gel smelt of bubblegum ud83dudc99 breakfast included - either continental or typical

typical breakfast with coffee : totally delicious ! nice and warm staff

backyard is beautiful and peaceful the hostel was welcoming, clean, comfortable, hot water, free breakfast

the breakfast was also very good

breakfast - although i only ordered fruit (you have to book the night before), it was very poor -

no hot showers, noisy street noise, poor tvconnection, no wifi in rooms

breakfast and location were fine

the staff were helpful and kind. the included breakfast was a great way to start my day.

good wifi, clean room

the breakfast tipico is delicious and prepared with love

the wifi didn't work well in the toilet

you really need ear plugs for the noise from people, the bar next door and the super loud train that passes by

access to parking is difficult for a sedan....good for an suv.

the shower gel smelt of bubblegum ud83dudc99 breakfast included - either continental or typical

hot water for tea and coffee in a central spot. info about laundry services.

was going to have my laundry done, but there was a lot of miscommunication between the staff (bring it at 6am

laundry could be arranged via reception

cosy and quirky hotel with a huge buffet breakfast and great bar/restaurant next-door.

the breakfast was awesome and very delicious

breakfast was tasty, well cooked by cesar the head chef and his staff who also took time out to

breakfast was late. 8-10am

thought breakfast was included, and it was late starting

breakfast was absolutely delicious

breakfast was great, location was convenient to walk to historical centre and train station

nice location. free parking. nice staff. free coffee in the morning.

uncomfortable and not very secure parking

parking place for free

the room was comfortable , with large window to a garden , cables and wifi

handy free parking, nice common areas and garden courtyard.

and helpful staff; good location; good facilities (pool table and area to chill inside); big kitchen to use

the shuttle is not included, breakfast is not included the room was shabby compared to the picture advertisement

overpriced for what it really offers, deluxe room with spa bath we booked was all mould on the ceilings, hairs

is close to nearby eateries, bars, and walking distance to downtown

didn't close properly leaving an inch gap in one corner and letting all the noise from downstairs bar in which

excellent breakfast lunch and dinner served at hotel castillo

hot water, change of the bed, cover other than a top sheet, screen on window, second trash can, laundry facilities

wifi worked very well. staff was alright. location near to the bus stops.

wifi didnt work, staff wasnt helpfull

wifi is good. good place next door to have breakfast.

wifi, good outlets and a very very clean bathroom

when back at home base, the staff is always attending whether it's laundry, a simple towel, car rental, excursions

breakfast was good. would have liked some protein bacon or sausages. no pool or sun lounge area.

the parking is in the street in front of the hotel

room was by bar but they close up by midnight breakfast

they provide parking accommodations and the staff can organize any activities you'd like to enjoy

the laundry service was perfect

welcome us after a long day of travel with bottles of water and assistance to our rooms, did our laundry for a

very fair price for laundry too

the staff members were very helpful and helped with laundry

they also washed, dried, and folded our laundry in 2 hours for $10

the hotel also provides a laundry service which was efficient and good value for

breakfast was delicious and included which was nice at this price

i liked having access to a little kitchen with a fridge

the staff was very kind. the complimentary breakfast was delicious.

we had a clean room with a small kitchen and hot water as long as the pressure wasn't too high.

offers services like transport to the airport, and, i think, laundry (both for a price)

also had my laundry done through their service and on the card mentioned it was all delicate and should be air

the room was really small, restaurant/bar was a bit pricy, no laundry service available

the hostel offered same day laundry (8$)

laundry service very expensive

laundry lady banging on everyone's door early in the morning

laundry prices were ridiculous (5 dollars per t-shirt)

services of the hotel are extremely expensive (taxi, room service, laundry)

the restaurant and bar food is excellent

room and breakfast were great

she told me i could have my laundry done on sunday

the pool didn't look inviting it looked very green

nothing open, no nearby bar or restaurant when i arrived later than intended because of flight delay

also, the surrounding area is not safe to walk around in at night (and especially with our small kids), so we

the rooms were lovely, the pool was amazing and the restaurant was delicious

this was a nuisance expensive laundry

loved the breakfast

quiet - comfortable bed - staff was very helpful for finding food or getting around in the area - breakfast was

there is a casino behind the building and it was too noisy at nights

the wifi was good, but a little slow

drop off laundry-and you get it done by the end of that day

need atm machine on site with the casino.

nice offer of breakfast in restaurant located at the main floor

location, used the spa and got a massage which was nice (the spa is just one room by the way) and the staff

didn't like that there was no number anywhere in the room for room service and also there were a lot of ants

you are traveling with kids or want some peace, read this** this is without a doubt, the worst experience i had

-the parking: it was all an entire nightmare, when i arrived, first thing i did was request access to

parking really small only for 2 cars left my car outside and was vandalized

wifi worked well

staff were an hour late with the laundry service and we were concerned about missing our bus

there's a pool and even secure parking for those mad enough to want to drive around here

friendly staff! free onsite parking & breakfast available.

we enjoyed the spa every night and my kid loved the pool

the room was comfortable, breakfast was yummy and we enjoyed the proximity to parks and a grocery store

i sat in bar for over an hour waiting for the queue to disappear

breakfast was great, great bed and pillows, free, covered parking included and good cable tv

the breakfast was good, the staff courteous and friendly

when i tried calling room service, there was no response at all

free private parking and the personal so nice

laundry on second floor

laundry machine very helpful

laundry delayed at reception without explanation about requiring payment prior

also, i like the laundry facilities

staff was friendly and helpful and they had great amenities like laundry, a gym, and free breakfast

i was grateful to have laundry service

only one breakfast option

reception staff extremely helpful in organising pick up from airport, early check in and taxis

this is also a pet friendly hotel and our dog was welcome

with very good wifi

full breakfast still not available.

breakfast was an option of white bread toast and butter/jam or cereal

the hotel is quiet and wifi strong for working remotely

breakfast was basic

the breakfast was the same every day

clean everything was, the friendliness of everyone, the beautiful seating green areas, the pool, how management

swimming pool available (didn't have time to go , though)

clean, wifi was perfect, and has kitchen and hot water.

the pool closed early

some ants around the kitchen

the laundry or the cast of stomp was in the room above mine

sloppy - long check-in time, laundry not same day, no fridge in the standard rooms, many rooms with windows only

the laundry service.

breakfast is buffet style with a wide variety of really good tasty food

parking garage and breakfast ud83dude0b very friendly staff and pet friendly which is important to

wifi was only adequate and sometimes not working.

good wifi, great beds. quiet but central location

great location close to everything. breakfast was delicious. staff were helpful. wifi was good.

however lovely staff and a nice little bar and good cake and coffee was served

the breakfast was

i got 3 different answers about laundry, phoning reception or restaurant don t always get through either

great restaurant and rooftop bar were good

the staff, jorge, and the parking lot team were incredibly kind and accommodating

with good beds and linens central location in san jose near sights, restaurants, and shops strong wifi connection

lovely large comfortable room. great breakfast selection. lovely terrace bar and restaurant.

and laundry available

wifi was great

breakfast is a little basic but has different options (vegan, gluten-free options)

the wifi works well

wifi and everything worked as expected

really like this hotel, the room was really clean, the staff very nice, they have hot water, the wifi was good

bed, spacious room, clean, good wifi, felt a secure hotel in a rather less safe area of

no hot water, very noisy, wifi barely cannot access, the staff don't speak english.

to both bus stations we needed, staff were accommodating, wifi was decent, there is a music station that is

charges for room service and laundry

got charged $22 for a laundry bag

nice furnishings and the gym was very well equipped.

wifi was also good throughout the hotel

room service was slow, and the food was ok i had been sitting under the cover for a while, and kind

i had to ask 4 times about the laundry service before one receptionist could answer me, the first one simply

great staff and awesome breakfast served every morning with fresh fruit, coffee american or tico to chhose

breakfast that was included was only toast and fruit

the breakfast is simple, but enough

good price- included breakfast, drinkable water. right in the city center.

the staff was amazing and the laundry service is perfect

the laundry service was amazing

plus we could do our laundry (with an extra charge)

quick laundry service

and angie, the desk people, also cook breakfast and clean and do laundry too

wifi did not work well in the room

wifi was good, we could make tea and have coffee during the day

price/quality is fine, friendly staff, quick laundry service 2 hours or so and cheap

the laundry service has a pay by number of piece of clothing price.

used the laundry service which was very fast

the cleaning staff washed my personal laundry for a reasonable price

breakfast, friendly and helpful staff, they also have a bar and restaurant on the second floor

location. quite good value. polite staff. strong wi-fi. laundry service in reasonable price.

wifi worked well in my room and there were food options nearby

the wifi was reliable and strong, and the central location makes it easy to walk to the city center

wifi was good

staff was great, good wifi and close to center.

one window looked over the laundry room and the other over a hall way

like that they have laundry service and airport taxi shuttle

the breakfast (choice of three) was hearty and plentiful

great free breakfast with a choice of three: american, continental or omelette with veggies and ham

nice staff, free morning breakfast

the main issue was being next to the laundry room which operated all night long

i asked and paid them $5m to do a huge bag of laundry which was super helpful as we were headed to cancun from

unfortunately, the power went out so i had no electricity, wifi or hot water

unable to connect to wifi

working wifi no hot shower

the downstairs bar noise, but it's only going for a couple of hours during the late afternoon

they give you a towel a blanket and a small bar of soap which helped

the area is loud with a bar next door

has a bar with cheap drinks and good food attached

could do with a few more tv channels and also wasn't informed that there's free wifi.

the bed was too big for the room. the wifi would be down for hours at a time. it was kinda loud.

very close to tica bus station. room was comfy enough. wifi worked well. hot shower.

good value, friendly staff, very clean, early check in allowed, good location for busses

the wifi is excellent with a good speed and reliable

price 24h check in wifi was good

also has a pool and jacuzzi (i didn't use them but they were tempting)

was so kind and welcoming, loved the local complimentary breakfast every morning, lovely swimming pool, and the

fun but tricky pool and solar heated hot tub areas

loved the friendly staff, beds were very comfy and the typical costarican breakfast they serve is really good

have been warned that the pool was not available because of repairs or renovation

morning you could hear the workers, the hammers restaurant is not working anymore neither the spa (wrong

the pool/jacuzzi was a nice place to relax

that when i book didn t said pool was close for repairs

breakfast was bountiful.... located near la paz park, great for kids

pool wasn't heated

room shown was totally unacceptable with a window looking onto a air shaft second room had no wifi third room

the location and breakfast were very good for us too

breakfast ok

the staff were very nice and the breakfast was fantastic!

mauricio killed it, made us a great breakfast

excellent good value laundry service with same day delivery

the house is very beautiful and they have a laundry service

good paid laundry service

quiet, comfortable good value room. nice breakfast

it also has a nice, cozy little bar and is only 5 blocks away from a very large park to walk in

poor wifi connection and a bad outlet by the

breakfast was delicious, the staff are very friendly, the property was clean and secure + free parking

we had some bruschettas for dinner at the hotel bar and they were delicious

convenient location with parking, restaurant, and breakfast included

wifi was a bit spotty in the room.

laundry services coffee on tap water on tap quiet and friendly

they have a laundry option at a reasonable price ( reasonable by costa rica standards and compared to other

we paid for some laundry to be done but when we started using the clothes they didn't appear to have been washed

they also helped us with laundry, booking a shuttle, booking a movie online and with ordering pancakes for

30 laundry costs 8 dollar for 1 box and you get back stinking clothes big scam at the very end

limited facilities, only 2 ellipticals and a rower in the gym, no pool, but 2 jacuzzis

free parking included, there was even people waiting for us with umbrellas as it was raining when we

the food was at a rare level of quality, and i loved the gym and doing yoga each morning on the rooftop

jacuzzi was great but would be perfect if there was a pool buffet breakfast instead of ala carte

the bar and restaurant are gorgeous with a gatsby flair

big, clean room. comfy beds. free laundry (bring your own powder) was much appreciated.

staff was very friendly, the room was clean and enjoyed having self laundry

stated that a snack bar was included in the room

gym, restaurant, staff(especially the manager of the restaurant staff, jose; he was very personable

should offer fried plantain everyday for breakfast

the price for laundry a bit high. paid 40$ for a couple of t-shirts, shorts and underwear.

laundry was ridiculously overpriced

laundry service good value (out sourced)

cute, clean rooms. nice pool. great value

were very few chairs surrounding the pool

good breakfast. good parking. friendly staff

the parking is just by the room and under roof

the breakfast and the room.

great breakfast. nice room. friendly staff.

breakfast buffet was okay.

big room, gym, laundry

room service and most of the staff were lovely!

casino was a fun way to kill some time in the evening

the room service need to be more concentrated to clean rooms after previous guests

we went out and came back arround 10:30 pm , aproched to the bar that is located on the main floor, ask to the

breakfast was also good

wifi was horrible, bathroom didn't work properly, same breakfast everyday and coffee was not strong

there is no gym, just a weight bench and a few free weights

the front desk staff was really friendly and helpful, breakfast was good

hotels doesn't say the truth about the facilities : there are no spa facilities, no television, gym room is not

breakfast was delicious and varied with something for everyone

clean, staff friendly, good breakfast.

kitchen light was hard to find as it was in the bed side of the room

away from the noise, great breakfast, beautiful clean rooms.

good free wifi

clean, comfortable, quiet rooms. excellent breakfast and friendly helpful staff. guest laundry.

actually the washer / dryers are in a separate laundry room

it was clean and comfortable and even offered laundry in the basement, which i thought was an added plus

the laundry room equipment could be updated with more efficient equipment, but this is just me being

thought the listing said there was a washer in the unit, but i may be wrong (i needed to do some laundry)

the rooms, staff, breakfast

delicious room service menu and really friendly and helpful staff

other than the hotel restaurant and uber eats - i was pretty limited - not even a pool or game room -

floor with the suite is shared by the rooftop balcony and gym

casino behind the hotel which we did not frequent

laundry in each villa

in to my room early and although i only stayed for 1 night they did their best and had all my laundry back to

had not been properly cleaned - the laundry was clean but the sides had not been wiped and had food on them

think your laundry price over !

close to airport all in all very nice hotel for 1 night (but dont use services (laundry) restaurant (drinks),

beautiful property, delicious breakfast

a coffee bar would have been nice along with a small buffet of cheeses, meats, fruits, etc

the buffet breakfast was generous

wifi was a little spotty, but that could have been due to the rain

unpaved road (last 300m) to access. wifi not working in the room.

there was a laundry facility available which was very appreciated ($1

breakfast was good enjoyed pool area. appreciated access to laundry facilities.

guests can use golds gym for free which is a nice thing

breakfast was good enjoyed pool area. appreciated access to laundry facilities.

the wifi was good

hot tub, outdoor pool area, laundry machines downstairs for a lengthy stay, 3 restaurants, gift shops, grocery

was very nice in a pleasant restaurant near the pool

the delicious pineapple and papaya with breakfast

the pool, the room, the bed, the staff, extras like an icecube machine on the floor

the pool was refreshing and very clean

at breakfast you need to choose between coffee and juice, whereas i prefer to have both.

very poor breakfast. good service for only club members.

everything else on the breakfast bar was off limits

should have an american breakfast on the menu because a lot of canadians and america's visit there

breakfast costed extra money

breakfast was very good

nice environment, good size of room, breakfast included.

clean room, secure parking, pool.

clean room, nice pool, nice stuff, quiet neighborhood

safe and secure, pool, air conditioning, convenient location

the spa and pool area was freezing... we could not use it because it was too cold

spa for the price offer is high price with not much amenities, pool area was not that clean had kids playing in

no spa options and a variety of menu

walking distance to a local sports bar w pool and great dancing

great facilities - pool, gym and sauna

they charged an exorbitant amount for laundry service

great breakfast. good value.

breakfast, pool, fast wifi, great location close to the park and costa rican art museum

fancy hotel vibe. nice pool and bar with restaurant.

pool! although it's too cold

laundry is over priced

noise of the staff, cleaning, from the corridors and that they enter at 8am to room for laundry

clean and nice rooms with good standard. the room service was great!

good room service in a nice room. outside pool area is a good place to relax

the pool is too cold

the pool and jacuzzi

some upkeep no or poor wifi property was much better when we stayed in 2019

bar has an indoor playground for kids, which we had never seen before

slices are not safe for kids

the pool was extremely cold. not enjoyable

clean place, private parking behind gate for our car,very good breakfast.safe for the night

excellent price value. aircon. good bed. large tv. parking just infront of room.

we got a nice rest and a delicious typical costarican breakfast

breakfast approach

exceptionally good breakfast included

i arrived too late for the laundry service, but the receptionist kindly did it himself which was greatly

staff was quite friendly, breakfast was nice, the room was quite tidy and clean, the bed was very comfortable,

breakfast was excellent as were dinner selections

helpful and friendly staff, the room was very comfy and had its own kitchenette

willing to help, fixed small issues, answered any question - restaurant, cleaning room, wifi connection, breakfast

the retreat staff is incredibly helpful and arranged cars, cleaned laundry (for a reasonable fee), and arranged

maybe take the room curtains to the laundry...

my kids smiled so big when they saw the property

thinking of one, maybe the pool is a bit small and inside, but everything else compensates and you can also take

breakfast was a plentiful spread of fresh, local and organic produce cooked with lots of love

very nice , helpful personnel, clean, quiet, tasty breakfast, good location.

very nice staff, rooms are clean and a healthy continental breakfast.

breakfast was sliced fruit and biscuits with jam which was adequate for one day

in house restaurant, excellent breakfast

and wifi was very weak during our stay

we wanted to do some laundry but they made it so complicated that we didn't do it

they were very accommodating to our early check in

we loved the breakfast the jacuzzi the garden and the coffee tour

pool wasn t very clean, but hot tub was fantastic and the views were super

the breakfast setting and food were stunning

the gym was very good and had everything i needed

the location is a little far from things but if you have a car (parking on site) or are just passing through

computer/wifi in the business center were a bit slow and there was some loud noises in the bedroom that i

comfortable room, good breakfast, nice lobby, free parking, and staff who were super-helpful above and beyond

friendly staff and room service available as well