stuff is very friendly and helpful. safe parking.

exceptionally good breakfast included

breakfast approach

it s very clean, friendly, and has a nice little cafe on grounds with breakfast included

we got a nice rest and a delicious typical costarican breakfast

room 112... smelt.. stale air, noisy- next to laundry.

gem when it comes to what you get included in the room rate; motel style parking in front of the room (when in

place to stop on the way to the caribbean with kids

we loved the swimming pool, gym, jacuzzi and the breakfast was delicious

awesome pool, bar and pool tables. room was clean and air conditioning was good.

the bird watching was exeptional, even from the swimming pool we identified 18 different species

great for kids - the little pool and trampoline made a massive difference for my 4 year old

big family of monkeys living literally next and above you), in the evening they catched fish for kids to show

grounds are lovely, you can bird watch directly from the pool

the food was very good, breakfast and dinner

pool. dining room staff very friendly and food was very good

hotel was nice, beds comfortable, everything very clean and professional, i loved the breakfast, eggs and gallo

the pool area is also wonderful and clean

good parking area

rios 2 & rios 4 had bad wifi reception for computer in rooms

to the charm when you sit in the sauna in the rain forest and take a skinny dip in the natural pool in the creek

there is no mini bar in the room, the communication has to go throw the what's app which is not always comfortable

a spa, pool, restaurant and a paradise for those wanting to disconnect and take in nature

the wifi was not super fast but allowed me to get my work done.

the restaurant is offering very good food and breakfast is delicious

unpaved road (last 300m) to access. wifi not working in the room.

we were given two breakfast choices and plates were prepared in the kitchen and served

they offer a great breakfast and dinner and from the rooms you have a great view of the valley and volcano

nice short trail that leads to the river nearby, and absolutely fantastic facilities, delicious breakfast, and

we found that the wifi did not work well in our room.

wifi could have been better, cell service is fine in the area

not having wifi available in my room since i am a teacher and i needed to log into my class.

i also loved the fireplace and balcony in my room and that you could eat at the restaurant where breakfast is

free breakfast too

the rooms were clean, and there was very ample parking

have provided some feedback directly to el lugar, about changing a couple of things during breakfast to improve

jaime (james) is the main bar tender and he has skills

the room was spacious and the private pool is wonderfully relaxing

staff, lots of nice touches in the rooms, spacious grounds, great breakfast, very quiet, good air

breakfast too cheap for the price missing indications panels to find paths because big surface of

a blue morpho butterfly flew right by my seat at breakfast on my birthday, that made my day

no wifi in the accommodation area

breakfast with a lovely view of the gardens

fantastic place for nature lovers. great breakfast.

included in the price is a 3 hrs guided walk in the morning, unlimited entry to reserve and breakfast

unfortunately the pool wasn t in use during our stay

the pool was great for our kids— and not many other people were using the pool at all

parking lot

the breakfast was wonderful

restaurant and bar closed early

for breakfast you can order an american style meal, typical tico style, or even

staff, breakfast and location were exceptional

good breakfast

good parking

nice environment and breakfast

we even got our laundry done for a small fee

nice terrace and garden plus kitchen all equipped

breakfast, served in a bar nearby, was excellent

wifi was great, bed was comfy, good service and a great view too accidentally

kitchen is big and well equipped, the beds are comfortable, there is a nice terrasse up with

laundry service does not exist anymore (despite what s mentioned on the site), which is annoying

would be good to offer laundry service proactively

the pool was nice, breakfast was ok (the staff was very kind and making sure our kids were happy)

grounds have a lot of potential (former grandeur) wildlife in the grounds cocktail bar excellent

nice room with airco and very good breakfast

nice location with fresh air in the mountains; good breakfast and helpful staff

the owner was very friendly and prepared a delicious breakfast

breakfast was super tasty

great breakfast

the breakfast is very delicious

swimming pool available (didn't have time to go , though)

huge, very clean, quiet, good wifi, parking, simple kitchen facilities

loved the bathtub design in the room and the little kitchen

the garden is nice, worth to walk around and sit by the pool.

good wifi connectivity, but only in the rooms and near the office

did my laundry promptly and well

i had my laundry done when i first arrived, which was done perfectly, very quickly, and for a great price

good breakfast

very friendly staff. good breakfast.

the breakfast was okay

the hotel is quiet and wifi strong for working remotely

full breakfast still not available.

the breakfast was the same every day

very secure and good breakfast to start the day

staff, very nice breakfast, large clean and comfortable rooms

nice hotel, beautiful decoration, nice staff, clean rooms, good wifi, very silent with birds chirping early in

neighborhood, close to the university, fantastic and always helpful employees, super clean, great breakfast and

we had to have a early checkout to get underway with our travel, so the owner made a very good breakfast for

the included breakfast was very good; particularly enjoyed the fresh fruit, good cheese and fruit juice

it has a mini-gym where there is a treadmill that does not work

the small round pool is too shallow, doesn t really help to cool off

parking inside the parking lot was a bit stresssful and noisy for those who had windows to this

parking not comfortable. no running hot water.

good breakfast, and off-street parking available

the breakfast was delicious

communal areas are good and wifi is fast

at check-in they did not explain the wifi, and the information was not in the book in the room

grounds, spacious and well designed rooms, friendly staff, refreshing pool, fresh fruit and squeezed juice at

'superior' room was shabby and needed renovating. breakfast was late and shambolic.

also, some of the staff had a hard time with their own menus, and sometimes (for example breakfast) they would

the breakfast was amazing

laundry could be arranged via reception

was going to have my laundry done, but there was a lot of miscommunication between the staff (bring it at 6am

hot water for tea and coffee in a central spot. info about laundry services.

breakfast was delicious and we felt safe although the neighborhood does not look the safest from

no wifi in the room. bed not confortable.

in this hotel we had the best breakfast of all our stays in costa rica

breakfast in luz de luna top, nice and friendly atmosphere

the shower gel smelt of bubblegum ud83dudc99 breakfast included - either continental or typical

name on booking.com does not match name of hotel. profile says there is a spa - there is not.

location, great to have free parking for my car, very good full breakfast with 2 options, super nice staff and

there is off-street parking, which we understand is hard to find

offered us a private parking, the personnel was very nice

the neighborhood has lots of restaurants to choose from that are excellent and there's a bar and restaurant at

i didn t manage to connect to wifi in my room so hooked up each morning over breakfast - the connection was

access to parking is difficult for a sedan....good for an suv.

fantastically friendly staff; slick interior design; best free breakfast anywhere!

everything was great. comfortable, home-style hotel. good breakfast. kind staff.

parking can be tricky!i

breakfast and location were fine

breakfast - although i only ordered fruit (you have to book the night before), it was very poor -

the is no room service, and the restaurant is not opened late.

breakfast was good

breakfast in an open air patio surrounded by plants and birds was very pleasant

breakfast great- staff were very helpful

the breakfast time is from 7:00-8:00, which is a joke / scam

the staff were lovely - held my parking space when we were late to arrive at night and the whole stay was very

handy free parking, nice common areas and garden courtyard.

nice location. free parking. nice staff. free coffee in the morning.

good wifi signal and speed

the room was comfortable , with large window to a garden , cables and wifi

excellent breakfast lunch and dinner served at hotel castillo

is close to nearby eateries, bars, and walking distance to downtown

i like that the bar is downstairs

great bar and breakfast

no clothes iron available. wifi is good, not great.

hot water, change of the bed, cover other than a top sheet, screen on window, second trash can, laundry facilities

wifi didnt work, staff wasnt helpfull

clean and secure, quiet inside good wifi.

wifi was way too slow, roaches all over the bathroom, just one toilet paper roll, was the half of

wifi is good. good place next door to have breakfast.

laundry prices were ridiculous (5 dollars per t-shirt)

services of the hotel are extremely expensive (taxi, room service, laundry)

laundry lady banging on everyone's door early in the morning

we were surprised to find a very large gym that was well equipped

the gym. the pool the staff the food world class.

when back at home base, the staff is always attending whether it's laundry, a simple towel, car rental, excursions

breakfast was very good.

the daily room service was great

room was nice and spacious, breakfast offered with a wide variety of food, staff were friendly and helpful

perfect for adults

and helpful staff; good location; good facilities (pool table and area to chill inside); big kitchen to use

she told me i could have my laundry done on sunday

old fashion rooms. no safe locker in the standard rooms, only in the reception. small parking.

the pool was fantastic, as was the location and staff

the underground parking kept my rental motorcycle safely out of view

nothing open, no nearby bar or restaurant when i arrived later than intended because of flight delay

the hotel also provides a laundry service which was efficient and good value for

a bigger vehicle passes by, no hangers/shelves/closets, water in the shower was only lukewarm, wifi was slow

breakfast was delicious and included which was nice at this price

delicious cafe attached and a nice common area next to the rooms with kitchen and dining area

value was incredible, very reasonable price and included breakfast

like i gave them my laundry in the morning and when i asked for it at night it still hadn t even gone in the

laundry services were not good, all clothes came back still smelling bad and had been just stuffed

laundry service very expensive

offers services like transport to the airport, and, i think, laundry (both for a price)

everything you need is available right there: laundry, transport, massage, yoga etc

they helped wash laundry and the breakfast was wonderful (at a slight extra cost)

the staff members were very helpful and helped with laundry

they did my laundry for free and did not give me any hard time when i had to cancel the last night

the laundry service was perfect

very fair price for laundry too

this was a nuisance expensive laundry

it’s has a wonderful breakfast shop and bakery and the hostess debbie is wonderful

across the street is casino, so can be a little bit noisy.

loved the breakfast

noisy street, with a casino nearby.

drop off laundry-and you get it done by the end of that day

air con and wifi work very well

strong and consistent wifi signal

buffet style breakfast was included and was good

very good room service, even late at night

wifi worked well

you are traveling with kids or want some peace, read this** this is without a doubt, the worst experience i had

parking really small only for 2 cars left my car outside and was vandalized

-the parking: it was all an entire nightmare, when i arrived, first thing i did was request access to

staff were an hour late with the laundry service and we were concerned about missing our bus

great location & reasonable price. pool & gym are big advantage compare to other city hotels

we enjoyed the spa every night and my kid loved the pool

beautiful floors, high ceilings, comfortable beds, great little gym & comfy jacuzzi above pool

safe parking

is well located, walking distance to the main pedestrian street and restaurants, it also has parking facilities

the bartender at the bar was very nice and provided great service

additionally, during my stay, there were maintenance works at the pool level, causing disturbances for guests

location and facilities (pool, gym and restaurant)

us poorly, waiting almost 45 minutes for checking in and not getting any complementary service, parking in a

laundry machine very helpful

also, i like the laundry facilities

laundry delayed at reception without explanation about requiring payment prior

location, excellent buffet breakfast, coin operated laundry machine, friendly staff, great wifi

staff was friendly and helpful and they had great amenities like laundry, a gym, and free breakfast

i was grateful to have laundry service

this is also a pet friendly hotel and our dog was welcome

good breakfast

they gave us a suite for the price of a standard room but the spa was not working.

breakfast and shower were good.

the laundry service.

sloppy - long check-in time, laundry not same day, no fridge in the standard rooms, many rooms with windows only

the laundry or the cast of stomp was in the room above mine

roberto road with us showing us the labyrinth of a way to the parking garage

when it grows up it wants to be a gymnasium

i got 3 different answers about laundry, phoning reception or restaurant don t always get through either

the room service was prompt and the food was delicious

nice hotel very interesting design water and coffee avaliable 24/7 helpful and kind staff good wifi super tasty

room with a huge spa bath and shower

loved that there was gated parking included in reservation

pool in the lobby was perfect

little cafe on premises was nice option to get some room service and small breakfast in the morning

the kids may have had jet lag and still been functioning in a different time zone at 11 pm

however lovely staff and a nice little bar and good cake and coffee was served

toast tea&coffee and some cereal for the kids

really like this hotel, the room was really clean, the staff very nice, they have hot water, the wifi was good

bed, spacious room, clean, good wifi, felt a secure hotel in a rather less safe area of

no hot water, very noisy, wifi barely cannot access, the staff don't speak english.

to both bus stations we needed, staff were accommodating, wifi was decent, there is a music station that is

and laundry available

wifi was great during our stay

there wasn t no room service

too much noise from other parts of the hotel, odor from the kitchen gets to floor 5

the wifi works well

got charged $22 for a laundry bag

charges for room service and laundry

right in central san jose, beautiful views, lobby , restaurant and bar area is very nice.

small gym for the size of the hotel

only but would be that the live music in the bar could be at times a bit high, and the open concept for the

the staff was amazing and the laundry service is perfect

the laundry service was amazing

i had to ask 4 times about the laundry service before one receptionist could answer me, the first one simply

wifi wasn't reliable. noisy.

it's behind the large hotel/casino, which is a bit confusing when coming in late

price and next to convenience store and close to a casino

breakfast was alright, you can sit on the balcony while enjoying your coffee

plus we could do our laundry (with an extra charge)

quick laundry service

and angie, the desk people, also cook breakfast and clean and do laundry too

wifi did not work well in the room

warm water, super friendly staff and a kitchen for your use which is also impeccable clean

location. quite good value. polite staff. strong wi-fi. laundry service in reasonable price.

the hotel is above a bar which plays loud music the whole night.

price, good room service, hot shower (after three weeks in nicaragua we really appreciated it), cleanliness

wifi was good

wifi was ok

one window looked over the laundry room and the other over a hall way

like that they have laundry service and airport taxi shuttle

big breakfast served with coffee and juice in the morning and very helpful staff on the front desk

breakfast included and while not exceptional, for the price of the room, an excellent value

nice place, friendly staff, good breakfast, would recommend.

the cleaning staff washed my personal laundry for a reasonable price

used the laundry service which was very fast

the laundry service has a pay by number of piece of clothing price.

price/quality is fine, friendly staff, quick laundry service 2 hours or so and cheap

noise outside, loud music probably from the bar nearby

hotel didn t let us know that the pool will ve closed during our stay and wifi didn t worked and i

swimming pool was not heated.

the pool did not look clean and my mom had to asked for the pool to be clean

stayed in room 11 the first day and it was dark, hot (no airco) and getting all the noise of the pool

her than breakfast) was pricy and missed relation quality/price

the main issue was being next to the laundry room which operated all night long

i asked and paid them $5m to do a huge bag of laundry which was super helpful as we were headed to cancun from

working wifi no hot shower

unfortunately, the power went out so i had no electricity, wifi or hot water

wifi is not that strong and the noises at night from the restaurant and bar next doors!

only complaint is it can be a little loud in the evening due to the bar below the bass from the music is

the area is loud with a bar next door

has a bar with cheap drinks and good food attached

early cheap price for a private room - same price as a shared room in a hostel hot shower good wifi

they give you a towel a blanket and a small bar of soap which helped

wifi in room could have been stronger, but it was ok for whatsapp texting - if you needed phone or

a nice clean safe hotel with good amenities. parking nearby.

breakfast on the terrace was incredible, i did not want to leave

fun but tricky pool and solar heated hot tub areas

roof terrace, delicious breakfast, location, helpful staff.

wifi good

price 24h check in wifi was good

the bed was too big for the room. the wifi would be down for hours at a time. it was kinda loud.

good value, friendly staff, very clean, early check in allowed, good location for busses

the wifi is excellent with a good speed and reliable

wifi ants all over the walls in the room ac not working and very noisy very old towels see through

room shown was totally unacceptable with a window looking onto a air shaft second room had no wifi third room

the staff were very nice and the breakfast was fantastic!

mauricio killed it, made us a great breakfast

wifi didn't work

they have a laundry option at a reasonable price ( reasonable by costa rica standards and compared to other

laundry services coffee on tap water on tap quiet and friendly

offered for laundry ($10/load), $4 for a coffee, and airport runs ($25) and a few others were very high

they also helped us with laundry, booking a shuttle, booking a movie online and with ordering pancakes for

laundry

good paid laundry service

the house is very beautiful and they have a laundry service

excellent good value laundry service with same day delivery

breakfast included in the room

breakfast had a fair range of choices, from tico traditional to common us choices

breakfast cooked to order off menu

balcony was so small you could only stand up and barely 2 people would fit, the way they had wifi wires

wifi was horrible, bathroom didn't work properly, same breakfast everyday and coffee was not strong

excellent choices for breakfast, and all were tasty and plentiful

the staff, location, and breakfast were very good.

wifi wasnt really good

private parking and good wifi signal

excellent host and service staff, breakfast was delicious, location is convenient, private gated parking

free parking

parking here is difficult if there are more than 2 vehicles

laundry was ridiculously overpriced

laundry service good value (out sourced)

the price for laundry a bit high. paid 40$ for a couple of t-shirts, shorts and underwear.

the free parking was directly across the street and attended, making it quite safe

it is clean and have good breakfast. evelyn is very nice and helpful.

the gym was two elliptical machines and the two jacuzzis were next to each other and had to be

to the property at 7pm with 3 kids after telling in advance that we will arrive at this hour and no one is there

it was confusing to park the car, your best option it's to do valet parking.

wish there had been a pool

parking was just across in a secure 24h access lot

big room, gym, laundry

very nice staff, varied breakfast by the pool.

spacious and clean rooms, good shower, great buffet at breakfast, we r vegans and we didnt miss a thing, plus

staff at breakfast also very attentive

the 2 bar staff in the casino were nothing short of obnoxious!

staff was very friendly, the room was clean and enjoyed having self laundry

big, clean room. comfy beds. free laundry (bring your own powder) was much appreciated.

the restaurant and mini bar are expensive

pool

pool and gymnasium are available

laundry in each villa

in to my room early and although i only stayed for 1 night they did their best and had all my laundry back to

think your laundry price over !

close to airport all in all very nice hotel for 1 night (but dont use services (laundry) restaurant (drinks),

laundry is extremely expensive, room service has good and bad moments.