pool and workout area was not what we expected. small cold pool, not much of a workout gym

pool and workout area was not what we expected. small cold pool, not much of a workout gym

it was located in an excellent location with convenient, safe parking

nice place with under ground parking and a good food

everything from check in to departure was smooth. breakfast was outstanding. staff excellent.no

i had my laundry done when i first arrived, which was done perfectly, very quickly, and for a great price

did my laundry promptly and well

good breakfast

price and breakfast ud83dudc4c

hotel is a clean property in a quiet residential area, with parking available on a private street guarded by

the location is great, the breakfast is wonderful and the staff is always helpful

we had to have a early checkout to get underway with our travel, so the owner made a very good breakfast for

equipments in the gym were not working

nice hotel, beautiful decoration, nice staff, clean rooms, good wifi, very silent with birds chirping early in

the breakfast area is surrounded by flowers, birds, butterflies

clean, comfortable, with most of the basic amenities, and traditional cr breakfast

and late at night, but they were able to accommodate me, show me the parking, and made good breakfast + coffee

the staff is very nice, the breakfast is good, and the room we stayed in was comfortable and has nice big

it also has a safe parking

parking not comfortable. no running hot water.

parking can be tricky!i

fantastically friendly staff; slick interior design; best free breakfast anywhere!

the staff were very welcoming, they spoke english and served a delicious breakfast

everything was great. comfortable, home-style hotel. good breakfast. kind staff.

breakfast - although i only ordered fruit (you have to book the night before), it was very poor -

breakfast was late. 8-10am

the breakfast time is from 7:00-8:00, which is a joke / scam

thought breakfast was included, and it was late starting

breakfast great- staff were very helpful

breakfast was tasty, well cooked by cesar the head chef and his staff who also took time out to

and helpful staff; good location; good facilities (pool table and area to chill inside); big kitchen to use

excellent location, great breakfast, friendly staff

name on booking.com does not match name of hotel. profile says there is a spa - there is not.

backyard is beautiful and peaceful the hostel was welcoming, clean, comfortable, hot water, free breakfast

no good onsite parking, it's a super narrow alley and you have to leave your keys with the front desk in case

haggard arrival, the kindly whisked our bags away before settling us down for a delicious local breakfast in

animal, there are two cats on the property and super friendly staff who makes your coffee for breakfast

parking situation

the wifi didn't work well in the toilet

the neighborhood has lots of restaurants to choose from that are excellent and there's a bar and restaurant at

the staff were great, the room and common areas clean, the music perfect, the breakfast super rico

the room was comfortable , with large window to a garden , cables and wifi

uncomfortable and not very secure parking

the staff was helpful and super friendly; also, free parking for our rental car

good wifi signal and speed

the private parking is very handy and the prices are fair

laundry service ($8 per load) was efficient

very fair price for laundry too

welcome us after a long day of travel with bottles of water and assistance to our rooms, did our laundry for a

the laundry service was perfect

they helped wash laundry and the breakfast was wonderful (at a slight extra cost)

the bed was comfortable and pool, jacuzzi and cantena were added perks that we used and loved

spa and restaurant were both shut down, and the location made it difficult to get food otherwise

that when i book didn t said pool was close for repairs

breakfast was bountiful.... located near la paz park, great for kids

there is no room service

hot water for tea and coffee in a central spot. info about laundry services.

was going to have my laundry done, but there was a lot of miscommunication between the staff (bring it at 6am

laundry could be arranged via reception

the breakfast in the garden was lovely

wifi was good

i was grateful to have laundry service

breakfast and shower were good.

the breakfast wasn t so good

restaurant or bar

the wifi was strong and the size of the room was adequate fir a solo traveler

excellent breakfast lunch and dinner served at hotel castillo

no clothes iron available. wifi is good, not great.

great bar and breakfast

great bar and breakfast

is close to nearby eateries, bars, and walking distance to downtown

the breakfast was

breakfast ok

the rooms are clean and comfortable, and the breakfast is excellent as is the hotel s restaurant

a few hours before our flight - nice and clean - great location - good breakfast - nice swimming pool

breakfast is great and it is not a continental breakfast

offers services like transport to the airport, and, i think, laundry (both for a price)

also had my laundry done through their service and on the card mentioned it was all delicate and should be air

staff was perfect and they really helped us with doing a lot of laundry for us in 2 hours

laundry services were not good, all clothes came back still smelling bad and had been just stuffed

like i gave them my laundry in the morning and when i asked for it at night it still hadn t even gone in the

hot water, change of the bed, cover other than a top sheet, screen on window, second trash can, laundry facilities

clean and secure, quiet inside good wifi.

the room was clean and facilities like wifi were good

wifi didnt work, staff wasnt helpfull

room : i had a double bed room with private bathroom , tv with full cables , closet , wifi

the hotel also provides a laundry service which was efficient and good value for

parks around, great restaurant next door where you can get 10% discount, there's a lounge with a kitchen where

we had a clean room with a small kitchen and hot water as long as the pressure wasn't too high.

restaurant is just a few steps away and breakfast was really good

very big and delicious breakfast (3 different options can be chosen, and all 3 was perfect)

laundry on second floor

also, i like the laundry facilities

laundry machine very helpful

staff was friendly and helpful and they had great amenities like laundry, a gym, and free breakfast

laundry delayed at reception without explanation about requiring payment prior

when back at home base, the staff is always attending whether it's laundry, a simple towel, car rental, excursions

i love the fact that there s a bar and kitchen with sports on every tv right in the hotel

i love the fact that there s a bar and kitchen with sports on every tv right in the hotel

a little boring at the property no pool not much to do at the hotel

front desk girls are fabulous and the bar ladies

sloppy - long check-in time, laundry not same day, no fridge in the standard rooms, many rooms with windows only

the laundry service.

the laundry or the cast of stomp was in the room above mine

the kids loved the hotel, mainly the candy shop on sight

really enjoy the breakfast and appreciate that it was pet friendly

i got 3 different answers about laundry, phoning reception or restaurant don t always get through either

room was a bit small for 4 (2 adults and 2 kids).

room with a huge spa bath and shower

the room service was prompt and the food was delicious

wifi connection not working well in the top floors and breakfast restaurant

and laundry available

the breakfast & pastries at the cafe were excellent as well

were wokend early each morning due to the noise in the kitchen / possibly another hotel - but this started from

we didn't have breakfast and im not sure its even an option, but for us that was not a problem

breakfast is a little basic but has different options (vegan, gluten-free options)

good central location. very comfortable beds. nice bar area

the shower water was hot and the breakfast was great

on top of that, loud construction work was taking place near the pool, making it difficult to enjoy any of the

the breakfast was amazing (gallo pinto was exceptionally delicious)

location, free parking, lobby, staff, room service

staff were an hour late with the laundry service and we were concerned about missing our bus

we enjoyed the spa every night and my kid loved the pool

the kids enjoyed the hot tub and pool

gym was an added bonus

free parking

charges for room service and laundry

got charged $22 for a laundry bag

a family with kids came in and were shouting to each other making so much noise and no one said anything

hotel, but one pet peeve is the powdered/gross eggs in the buffet

room service was slow, and the food was ok i had been sitting under the cover for a while, and kind

this was a nuisance expensive laundry

well equipped rooms, wifi in the room, hairdryer in the bathroom and a comfortable bed.

great staff, very friendly and helpful, clean room and good breakfast

good breakfast, good location, helpful staff

there is a casino behind the building and it was too noisy at nights

i had to ask 4 times about the laundry service before one receptionist could answer me, the first one simply

felt safe at this location, security was right across the street for the casino, and it was right on the walking

they give you a towel and a bar of soap

wifi was slow at peak times but was operational (could read and write emails and browse webpages

kids were crying

drop off laundry-and you get it done by the end of that day

need atm machine on site with the casino.

room service took so long and wings are not so good....

good wifi coverage everywhere in the hotel

excellent breakfast. excellent location. downtown close to everything. polite friendly staff.

the staff was amazing and the laundry service is perfect

the laundry service was amazing

you are traveling with kids or want some peace, read this** this is without a doubt, the worst experience i had

-the parking: it was all an entire nightmare, when i arrived, first thing i did was request access to

parking really small only for 2 cars left my car outside and was vandalized

wifi worked well

she told me i could have my laundry done on sunday

there is no gymn (wrong

pool and a little gym as well

there is an exceptional wellcared for out-door pool and garden area with different cabins and areas to sit in

the restaurant did not cook, only the possibility to buy drinks, non-functional wifi

bed, spacious room, clean, good wifi, felt a secure hotel in a rather less safe area of

no hot water, very noisy, wifi barely cannot access, the staff don't speak english.

really like this hotel, the room was really clean, the staff very nice, they have hot water, the wifi was good

to both bus stations we needed, staff were accommodating, wifi was decent, there is a music station that is

laundry lady banging on everyone's door early in the morning

services of the hotel are extremely expensive (taxi, room service, laundry)

laundry prices were ridiculous (5 dollars per t-shirt)

the restaurant and bar food is excellent

the gym. the pool the staff the food world class.

the laundry service has a pay by number of piece of clothing price.

the cleaning staff washed my personal laundry for a reasonable price

price/quality is fine, friendly staff, quick laundry service 2 hours or so and cheap

used the laundry service which was very fast

breakfast, friendly and helpful staff, they also have a bar and restaurant on the second floor

like that they have laundry service and airport taxi shuttle

one window looked over the laundry room and the other over a hall way

big breakfast served with coffee and juice in the morning and very helpful staff on the front desk

staff very friendly (monica was very good even preparing breakfast

rooms, good staff, big beds with nice bathroom and good wifi

and angie, the desk people, also cook breakfast and clean and do laundry too

plus we could do our laundry (with an extra charge)

quick laundry service

sent by katharina, and he was so nice and stayed at the airport with me for 2 hours, made a wifi hotspot to be

warm water, super friendly staff and a kitchen for your use which is also impeccable clean

location. quite good value. polite staff. strong wi-fi. laundry service in reasonable price.

area is a bit sketchy at night, the music from the bar is very loud and most of the rooms have windows facing

a little difficult to find. not a great neighborhood around it. bad wifi

wifi worked well in my room and there were food options nearby

there is a bar right next to it that makes ir very loud

wifi good

price 24h check in wifi was good

very close to tica bus station. room was comfy enough. wifi worked well. hot shower.

the wifi was also pretty good

the wifi is excellent with a good speed and reliable

the main issue was being next to the laundry room which operated all night long

i asked and paid them $5m to do a huge bag of laundry which was super helpful as we were headed to cancun from

wifi is not that strong and the noises at night from the restaurant and bar next doors!

unable to connect to wifi

working wifi no hot shower

prostitute outside and in the bar next door

the staff is friendly , free wifi , clean facility. the room is spacious with good bath room

only complaint is it can be a little loud in the evening due to the bar below the bass from the music is

the downstairs bar noise, but it's only going for a couple of hours during the late afternoon

the area is loud with a bar next door

wifi didn't work

the staff unpleasant wifi connection not stable poor breakfast

the breakfast was good and the location was close to city center

the location and breakfast were very good for us too

attendant spoke english, was very personable and accommodating and called a taxi for me after breakfast

staff was very friendly, the room was clean and enjoyed having self laundry

big, clean room. comfy beds. free laundry (bring your own powder) was much appreciated.

the staff was pleasant and the breakfast was very good

included breakfast was actually a real breakfast

bar and restaurant very good and value for money

but a good value with off street parking

the wifi worked perfectly throughout my stay

wifi was a bit spotty in the room.

the parking is an issue because it holds 3 vehicles, but only the front car can exit, so we needed to

free parking

good paid laundry service

excellent good value laundry service with same day delivery

the house is very beautiful and they have a laundry service

it also has a nice, cozy little bar and is only 5 blocks away from a very large park to walk in

great breakfast, chilled out bar and homely

otherwise the staff was kids friendly, very nice

free mini bar soft drinks and snacks

very good hotel and stay right in the heart of the capital. private parking on site

we loved everything about this hotel from the ease of parking, to the staff, to the amenities

no pool but hottubs were good.

the pool was a bit damaged with missing tiles in the bottom

parking down the street was a bit of a hassle and had to wait for a while to get the car in and out

quiet place, breakfast, cleanliness, price.

loved the friendly staff, beds were very comfy and the typical costarican breakfast they serve is really good

was so kind and welcoming, loved the local complimentary breakfast every morning, lovely swimming pool, and the

laundry services coffee on tap water on tap quiet and friendly

offered for laundry ($10/load), $4 for a coffee, and airport runs ($25) and a few others were very high

30 laundry costs 8 dollar for 1 box and you get back stinking clothes big scam at the very end

they have a laundry option at a reasonable price ( reasonable by costa rica standards and compared to other

they also helped us with laundry, booking a shuttle, booking a movie online and with ordering pancakes for

pool good. felt like a safe part of town close to park

it's clean and tidy, the rooms were fine and the pool and gardens were always looking nice

lovely pool area. neat and intimate. staff were highly responsive during and after booking.

breakfast was very good

great staff and very good breakfast

nearby, some good restaurants nearby, very easy to get on highway to leave city from here, easy parking

comfortable bed and good wifi

breakfast was delicious and varied with something for everyone

the breakfast was good for us, as we are not big breakfast eaters

the morning breakfast

laundry service good value (out sourced)

laundry was ridiculously overpriced

the price for laundry a bit high. paid 40$ for a couple of t-shirts, shorts and underwear.

big rooms. good service. great location. nice breakfast

weak wifi on third floor.

everything else on the breakfast bar was off limits

i liked it that they had toast for breakfast.

everything else on the breakfast bar was off limits

at breakfast you need to choose between coffee and juice, whereas i prefer to have both.

breakfast costed extra money

big room, gym, laundry

staff at the hotel bar were exceptional and very

service at the lobby bar was poor

the parking lot was included and guarded

nice large room and clean bathroom. pool was fine, gym was good and the bar area ok

they charged an exorbitant amount for laundry service

rooms are along a patio and there is a heated swimming pool next to the restaurant, which our kids loved :)

breakfast was delicious, the person who served us in the restaurant was also super friendly and

it was in a good location and the parking lot was secure so we felt very safe

we used the gym which was small but nice (no high weights but it was fine

floor with the suite is shared by the rooftop balcony and gym

casino behind the hotel which we did not frequent

the breakfast was delicious and the room was very comfortable.

limited parking, they utilize the front drop off area of hotel, and there is no pool or gym

no pool on-site.

self service laundry is a bonus (you have to buy tokens)

the laundry room equipment could be updated with more efficient equipment, but this is just me being

great location, great italian restaurant, wonderful staff, on site laundry, free breakfast.

actually the washer / dryers are in a separate laundry room

clean, comfortable, quiet rooms. excellent breakfast and friendly helpful staff. guest laundry.

i appreciated the gardens and birding. i also liked the gated parking lot.

super clean, excellent staff, great breakfast.

the pool and gym are great spots and there is something for the whole family on the menus

the gardens were exceptional, the room was very big and spacious. breakfast was excellent.

on arrival, everything about the hotel, its garden and pool, exceeded our requirements

i arrived too late for the laundry service, but the receptionist kindly did it himself which was greatly

there is nothing in a 2km radius, just roads the hotel also says it has a spa and a gym

it would be fun if their little bar area was open.

beautiful environments and good breakfast.

the hotel also has an outdoor hot tub and gym (treadmill, cross trainer and mats) and the breakfast included

views - uninterrupted view of all of san jose gym, pool and spa - very well appointed and not crowded at all

the gym is well equipped

room service was below par

hot tub not hot and pool inside and just lap pool

room service was overpriced and undercooked

in to my room early and although i only stayed for 1 night they did their best and had all my laundry back to

think your laundry price over !

laundry is extremely expensive, room service has good and bad moments.

close to airport all in all very nice hotel for 1 night (but dont use services (laundry) restaurant (drinks),

had not been properly cleaned - the laundry was clean but the sides had not been wiped and had food on them

balcony was so small you could only stand up and barely 2 people would fit, the way they had wifi wires

there is no gym, just a weight bench and a few free weights

no such thing as a wellness spa on the site

the staff, location, and breakfast were very good.

breakfast was also good

noise of the staff, cleaning, from the corridors and that they enter at 8am to room for laundry

laundry is over priced

gym with steam sauna open 24/7

beds could use an extra pillow but i made one call to the room service and they brought me some more

wifi didn't work during my stay but hopefully they have that fixed now

breakfast was good enjoyed pool area. appreciated access to laundry facilities.

there was a laundry facility available which was very appreciated ($1

the wifi was good

i feel safe there for my kids to roam around and o don t

hot water! refrigerator! great breakfast!! friendly helpful staff!

hot tub, outdoor pool area, laundry machines downstairs for a lengthy stay, 3 restaurants, gift shops, grocery

breakfast was very nice in a pleasant restaurant near the pool

breakfast was delicious.

great breakfast. super clean. all staff were friendly and helpful

bonus points for the nice pool/hot tub and the bed was so comfortable

the restaurant on the property is nice and serves nice breakfast

breakfast was excellent and location is also very convenient

bad wifi

good breakfast. good parking. friendly staff

breakfast, parking, check in, check out.

they did a lot to help with meals we ordered in, arranging tours, getting laundry done, etc

need to limit use of the laundry facilities after 8pm

would of liked 2 bowls in the kitchen & the reception sell beer and water but some canned gin tonic would be

omg the view of the pool is absolutely breathtaking

breakfast was wonderful and had many healthy options

breakfast was adequate with homemade biscuits

very nice , helpful personnel, clean, quiet, tasty breakfast, good location.

wifi was good

good, fresh continental breakfast

breakfast is good with homemade breads and jams

the location is a little far from things but if you have a car (parking on site) or are just passing through

everything was great, but maybe a bar area would be nice

airport and asked if we could have a snack instead of the free breakfast, i expected a granola bar but they

parking space

the gym was very good and had everything i needed

we requested laundry service only to find out it was not and we were billed anyways - we did obtain a

a problem with towels and laundry that was not easy to solve, even with the willingness of the sr

shower, amenities, wifi.

i was looking forward to a quick swim and room service before bed

wifi did not work the night i stayed and neither at the

not much of variety in breakfast choice. the water in the pool was way to cold to swim in.

there was also really fantastic pool, it was our local beach

single use tooletterie wifi doesn t work at all inside the room paid for breakfast included but was not offered

really bad wifi

the end of the road lots of shops bars and eating places and close to airport, i didn t use the pool but it

the housekeeping was well managed with room service every day

cool pool with hip bar and lounge

bar tender and chef are great

included parking seems to be extremely limited

music around the pool and bar was a bit on the loud side for my taste

breakfast was an option of white bread toast and butter/jam or cereal

full breakfast still not available.

the breakfast was the same every day

good parking and safe.

breakfast was basic

the rooms were clean, and there was very ample parking

i also loved the fireplace and balcony in my room and that you could eat at the restaurant where breakfast is

bathroom needed shampoo room needed a broom to sweep up area around fireplace fireplace needs a screen in front

the wifi was also very dependent on the weather

wifi is the worst whatsoever

noisy from the laundry room, even that my room was not that close to it, they kept the door open and it made a

great breakfast included, all staff was very nice and super helpful, and even had a gym and laundry room

parking was a little hard to access

breakfast was amazing. highly recommend

is not too far from the airport the breakfast is ok the room is big there is wifi there is a private parking

the grounds and the view are very magestic. it has a nice pool. it s romantic:)

the spa was closed due to covid as was the hot tub

every staff member was involved in the new year eve event preparations, the restaurant and the bar were close

reception staff / pool was closed / window locks missing or broken / safe deposit box not

hotel needs to improve the pool and jacuzzi

the large, comfortable beds, the large walk-in shower, the good breakfast and the helpful staff.

very comfortable bed, large room and shower. bottle of water there. great breakfast included.

breakfast does not start til 6:30 but you can brew your own coffee in the common area if you are an

nice staff, very good breakfast, good wifi, large and clean room.

to irazu volcano, kind and helpful staff, great restaurant right next door, clean room, private parking behind

also, loved that there were laundry facilities onsite

laundry onsite

the laundry service, but was slightly disappointed when a shirt was returned with a small dirt spot

laundry room was very convenient and very cost effective

2 pools, laundry facilities and large workout facility

the free laundry facilities were useful than expected

there isn t a room service, so you need to go down and get food

we have faced some delays and arrived late, and we didn t have any proper food for the kids

there isn t anyone to help you with the luggage, unless you park the car at parking, take the elevator and

the gym. could be better

wish we would have known ahead of time that laundry facilities were available at no charge, some of us had our

free laundry

- restaurants, mall the staff is amazing - very helping, kind and with good vibes there is a laundry room in

excellent service and breakfast and free laundry room

free use of laundry facilities

housekeeping staff are lovely and were very gracious when helping us with some extra requests (laundry service

the breakfast is outstanding; kitchen staff is very friendly and attentive

the pool area was lovely, surrounded by trees and wild birds

the kitty that visited us at breakfast just made it that much better

the place feels a bit dated. little variation between breakfasts on different days. slow wifi.