this time, i got a spacious room near the reception which got some of the wifi from the lobby

food was very disappointing, breakfast choice very poor

asked for cappuccino coffee with breakfast and received without additional pay

good service at breakfast

i wanted a spa treatment and day one i couldn't find anyone to help me, i went to the spa several times, there

rooms, great views, well equipped kitchen, good beds, helpful and friendly hosts, quiet

the house is marvelous and very comfortable (also for families with small kids

view, a lot of space, 2 bedrooms, well equiped, very clean, washing mashine, parking place, good breakfast, the

liked the peace and quiet, the privacy, the stunning views, all the birds, the well equipped, kitchen, outside

the house is marvelous and very comfortable (also for families with small kids

to irazu volcano, kind and helpful staff, great restaurant right next door, clean room, private parking behind

at end of day, having a bar to sit at is better than restaurant seat

nice staff, very good breakfast, good wifi, large and clean room.

private parking

and spacious rooms, welcoming staff, breakfast available to pick up even a night before if you need to leave

access to laundry services and good breakfast

we needed to use the laundry service and the lady in the reception arranged everything for us and the guy who

plenty of parking

breakfast included, friendly staff and as close as you can get to irazu

staff was friendly and breakfast was yummy

isn't great, we had to wait 2 days on our laundry, they couldn't tell why, not a clear communication simpel

the pool was lovely and, thanks to their yoga mats, yoga overlooking the valley was a huge bonus

got a upgrade to a room with a fridge and small kitchen because the hotel was not full this day

managed, pool, stunning view, wifi, fridge and coffee machine in room, secure off road parking , delicious

views, beautiful garden, comfortable room and a good breakfast

first night we stayed in separate house where we cooked, played board games and did much needed laundry

stayed in the chalet - which included a small kitchen - which was nice

a whole house with secure parking.

parking was a bit tough for the chalet

good wifi connection

bad wifi

interior covered compound for parking right at the room was great however a bit crowded due to expansion of

secure off road parking

breakfast, parking, check in, check out.

the parking is just by the room and under roof

friendly personnel, clean and spacious room, nice view on the garden from our terrace, delicious breakfast (with

i wish the breakfast would start earlier than 8am

wifi is not good

limited menu for restaurant/room service, but breakfast was great

parking at the rooms is limited.

great breakfast and awesome views of the valley

we had a simple but sufficient breakfast there

breakfast was poor

breakfast wasn’t the quality we were used to in costa rica

breakfast was vey good

breakfast was plentiful, delicious and coffee was great

breakfast was great

the breakfast was amazing and the fruits were perfectly ripe.

has trails for birdwatching that does not disappoint with a waterfall on the property great breakfast perfect

the breakfast was delicious, the fruit so fresh and yummy

breakfast is very decent and staff are super helpful

the pool is too close to the main road, so it isn t the coziest.

great room service with great food at a reasonable price

it was located in an excellent location with convenient, safe parking

everything: location, facilities, clean, friendly stuff, great breakfast.

i had my laundry done when i first arrived, which was done perfectly, very quickly, and for a great price

did my laundry promptly and well

better breakfast

breakfast was plenty and very good

price and breakfast ud83dudc4c

very nice breakfast

the property grounds are stunning, and we particularly enjoyed the breakfast

it has a mini-gym where there is a treadmill that does not work

the location is great, the breakfast is wonderful and the staff is always helpful

the included breakfast was very good; particularly enjoyed the fresh fruit, good cheese and fruit juice

parking not comfortable. no running hot water.

sized room, super friendly and very helpful staff and free parking

clean, comfortable, with most of the basic amenities, and traditional cr breakfast

it s secured location free breakfast is wonderful

the included breakfast was amazing

our kids enjoyed the pool

the pool/jacuzzi was a nice place to relax

the bed was comfortable and pool, jacuzzi and cantena were added perks that we used and loved

our kids enjoyed the pool

there is no room service

breakfast was absolutely delicious

breakfast great- staff were very helpful

breakfast was late. 8-10am

breakfast was tasty, well cooked by cesar the head chef and his staff who also took time out to

comfortable, secure parking and great breakfast

breakfast was basic

breakfast was good and the staff were friendly

the staff were helpful and kind. the included breakfast was a great way to start my day.

fantastically friendly staff; slick interior design; best free breakfast anywhere!

no hot showers, noisy street noise, poor tvconnection, no wifi in rooms

they offer a great breakfast and dinner and from the rooms you have a great view of the valley and volcano

nice short trail that leads to the river nearby, and absolutely fantastic facilities, delicious breakfast, and

the breakfast has been also excellent (including eggs, fruit, local cheese, cake,

beautiful property, delicious breakfast

breakfast, included in the stay, was excellent, with plenty of locally grown coffee

and helpful staff; good location; good facilities (pool table and area to chill inside); big kitchen to use

the local breakfast option was perfect, especially the drip coffee

night was very noisy as the bar over the road played loud music late into the night

the neighborhood has lots of restaurants to choose from that are excellent and there's a bar and restaurant at

perfect location with free parking + great breakfast

great spot for staying a few days and working in the common area with exceptional wifi

excellent location, great breakfast, friendly staff

the breakfast was also very good

the breakfast was lovely and the area where you go to eat is really nicely decorated and has lovely

breakfast was tipico costa rica and continental, but both were very delicious

no good onsite parking, it's a super narrow alley and you have to leave your keys with the front desk in case

super helpful staff, they welcomed us late at night and helped us with parking and taking us to our room

the private parking is very handy and the prices are fair

nice location. free parking. nice staff. free coffee in the morning.

the staff were lovely - held my parking space when we were late to arrive at night and the whole stay was very

the room was comfortable , with large window to a garden , cables and wifi

welcome us after a long day of travel with bottles of water and assistance to our rooms, did our laundry for a

the staff members were very helpful and helped with laundry

they also took care of our laundry and fed us the most amazing breakfast every morning

they helped wash laundry and the breakfast was wonderful (at a slight extra cost)

laundry service ($8 per load) was efficient

laundry could be arranged via reception

was going to have my laundry done, but there was a lot of miscommunication between the staff (bring it at 6am

hot water for tea and coffee in a central spot. info about laundry services.

cosy and quirky hotel with a huge buffet breakfast and great bar/restaurant next-door.

the breakfast was awesome and very delicious

i was grateful to have laundry service

strong wifi and free coffee in my room, i was set

good value, wifi, cable,free local calls, nice

the breakfast wasn t so good

i also expected to have a garden with swimming pool

also, probably due to the constructuin, the pool was too dirty to let our kids play in it

staff members, nice rooms, comfy beds, warm showers, pool, good breakfast, close to restaurants and busstation

30am) and the hotel staff made sure we had a small breakfast before we left

the breakfast was

toast tea&coffee and some cereal for the kids

i like that the bar is downstairs

didn't close properly leaving an inch gap in one corner and letting all the noise from downstairs bar in which

overpriced for what it really offers, deluxe room with spa bath we booked was all mould on the ceilings, hairs

no clothes iron available. wifi is good, not great.

is close to nearby eateries, bars, and walking distance to downtown

great design, convenient amenities, comfortable bed, great local location, laundry available

staff was perfect and they really helped us with doing a lot of laundry for us in 2 hours

the room was really small, restaurant/bar was a bit pricy, no laundry service available

laundry services were not good, all clothes came back still smelling bad and had been just stuffed

like i gave them my laundry in the morning and when i asked for it at night it still hadn t even gone in the

laundry delayed at reception without explanation about requiring payment prior

staff was friendly and helpful and they had great amenities like laundry, a gym, and free breakfast

location, excellent buffet breakfast, coin operated laundry machine, friendly staff, great wifi

also, i like the laundry facilities

laundry on second floor

hot water, change of the bed, cover other than a top sheet, screen on window, second trash can, laundry facilities

wifi was way too slow, roaches all over the bathroom, just one toilet paper roll, was the half of

wifi worked very well. staff was alright. location near to the bus stops.

room : i had a double bed room with private bathroom , tv with full cables , closet , wifi

clean and secure, quiet inside good wifi.

the hotel also provides a laundry service which was efficient and good value for

kitchen was fully stocked, seating inside and outside

the shared kitchen is extra handy

i liked having access to a little kitchen with a fridge

delicious cafe attached and a nice common area next to the rooms with kitchen and dining area

when back at home base, the staff is always attending whether it's laundry, a simple towel, car rental, excursions

a little boring at the property no pool not much to do at the hotel

location bar staff excellent (karla is such a doll) rooms have great beds/ ac/ hot water w pressure and all

front desk girls are fabulous and the bar ladies

the location the balcony in fitness room

sloppy - long check-in time, laundry not same day, no fridge in the standard rooms, many rooms with windows only

the laundry service.

the laundry or the cast of stomp was in the room above mine

super helpful staff, especially esteban in parking. what a star!

gym facility needs maintenance, the running mill is not working and there is no other way to do

i got 3 different answers about laundry, phoning reception or restaurant don t always get through either

honestly only the fries i ordered at room service.

nice hotel very interesting design water and coffee avaliable 24/7 helpful and kind staff good wifi super tasty

not working on hotel door, noisy appliances in room, a bit dated in rooms themselves, called room service multiple

i loved the roof top bar as

and laundry available

had a room without window but there was a hole into an indoor space where noise was heard from kitchen etc

breakfast is a little basic but has different options (vegan, gluten-free options)

there wasn t no room service

30am each morning, and the smells from the kitchen were strong from this time also

the breakfast buffet is expensive our fellow travelers paid less money for the room yet their

good central location. very comfortable beds. nice bar area

breakfast was great, great bed and pillows, free, covered parking included and good cable tv

nice hotel, parking and bar

to make matters worse, when i attempted to contact room service, no one even answered the phone

charges for room service and laundry

got charged $22 for a laundry bag

wifi issues

wifi was also good throughout the hotel

charges for room service and laundry

staff were an hour late with the laundry service and we were concerned about missing our bus

all with fresh fruit plate, coffee, juice, sweet bread wifi cool community lounge spaces, covered but

have stopped having a spa since covid but it's still marked they have a spa

it is a historical property yet has a jacuzzi and swimming pool upgrade

beautiful floors, high ceilings, comfortable beds, great little gym & comfy jacuzzi above pool

i had to ask 4 times about the laundry service before one receptionist could answer me, the first one simply

wifi was slow at peak times but was operational (could read and write emails and browse webpages

even in front there is a casino where you can exchange dollars to colones and on the side a supermarket for

breakfast and room cleaning by the amazing senora rosa

wifi was sometimes on & off

this was a nuisance expensive laundry

great staff, very friendly and helpful, clean room and good breakfast

we left before breakfast and they made us breakfast boxes to go

there is a loud, bright casino across the street

staff were a bit ignorant bar and restautant closed all day sunday

the staff was amazing and the laundry service is perfect

the laundry service was amazing

drop off laundry-and you get it done by the end of that day

they got rid of the fill breakfast buffet

wifi signal,acceptable restaurant,helpful front desk staff

the casino

location, used the spa and got a massage which was nice (the spa is just one room by the way) and the staff

-the parking: it was all an entire nightmare, when i arrived, first thing i did was request access to

you are traveling with kids or want some peace, read this** this is without a doubt, the worst experience i had

wifi worked well

parking really small only for 2 cars left my car outside and was vandalized

she told me i could have my laundry done on sunday

lovely garden and pool, with lots of trees and flowers, nice respite from the city

the rooms are large, they supply blankets, have locked garage parking and having a bath was bliss

nothing open, no nearby bar or restaurant when i arrived later than intended because of flight delay

it was raining and cold this time of year (november) so i didn't get to use the pool

really like this hotel, the room was really clean, the staff very nice, they have hot water, the wifi was good

bed, spacious room, clean, good wifi, felt a secure hotel in a rather less safe area of

no hot water, very noisy, wifi barely cannot access, the staff don't speak english.

to both bus stations we needed, staff were accommodating, wifi was decent, there is a music station that is

good breakfast

parking is a plus

nice environment and breakfast

was very clean and staff friendly good breakfast!!

hardly manageable hot water in the shower. poor breakfast.

laundry lady banging on everyone's door early in the morning

laundry prices were ridiculous (5 dollars per t-shirt)

services of the hotel are extremely expensive (taxi, room service, laundry)

drinks and food from the bar were amazing

i asked about any local eateries with 4 hungry kids after getting off international flight

we even got our laundry done for a small fee

location, free private parking, interior decor, friendly and accommodating staff, well-equipped kitchen and top

location. bed. great breakfast at santo pan!

from the room to the kitchen, to the bathrooms and the hangout areas

friendly staff who also helped me find breakfast options in the area

used the laundry service which was very fast

price/quality is fine, friendly staff, quick laundry service 2 hours or so and cheap

the laundry service has a pay by number of piece of clothing price.

the cleaning staff washed my personal laundry for a reasonable price

wifi can be improved

like that they have laundry service and airport taxi shuttle

one window looked over the laundry room and the other over a hall way

big breakfast served with coffee and juice in the morning and very helpful staff on the front desk

staff very friendly (monica was very good even preparing breakfast

great free breakfast with a choice of three: american, continental or omelette with veggies and ham

price 24h check in wifi was good

very close to tica bus station. room was comfy enough. wifi worked well. hot shower.

strong wifi

the wifi is excellent with a good speed and reliable

location in downtown, nice staff, bed was pretty comfortable, ceiling fan, decent wifi

location. quite good value. polite staff. strong wi-fi. laundry service in reasonable price.

wifi was ok

the wifi was reliable and strong, and the central location makes it easy to walk to the city center

information regarding facilities of the hotel (bar & restaurant)

staff was great, good wifi and close to center.

quick laundry service

plus we could do our laundry (with an extra charge)

and angie, the desk people, also cook breakfast and clean and do laundry too

the kitchen is well equipped, there is enough space to cook

fast wifi

only complaint is it can be a little loud in the evening due to the bar below the bass from the music is

they give you a towel a blanket and a small bar of soap which helped

the area is loud with a bar next door

could do with a few more tv channels and also wasn't informed that there's free wifi.

the staff is friendly , free wifi , clean facility. the room is spacious with good bath room

i asked and paid them $5m to do a huge bag of laundry which was super helpful as we were headed to cancun from

the main issue was being next to the laundry room which operated all night long

wifi is not that strong and the noises at night from the restaurant and bar next doors!

working wifi no hot shower

unable to connect to wifi

staff was very friendly, the room was clean and enjoyed having self laundry

big, clean room. comfy beds. free laundry (bring your own powder) was much appreciated.

parking easy, safe

so nice great staff nice pool quiet

the bar staff gave me the hot water happily

the staff were very nice and the breakfast was fantastic!

the breakfast was good and the location was close to city center

attendant spoke english, was very personable and accommodating and called a taxi for me after breakfast

the location and breakfast were very good for us too

wifi ants all over the walls in the room ac not working and very noisy very old towels see through

free parking

the parking is an issue because it holds 3 vehicles, but only the front car can exit, so we needed to

we had some bruschettas for dinner at the hotel bar and they were delicious

but a good value with off street parking

wifi was a bit spotty in the room.

secure parking

very good hotel and stay right in the heart of the capital. private parking on site

convenient location, good parking and friendly service

gym room

really appreciate having parking on site

good paid laundry service

excellent good value laundry service with same day delivery

the house is very beautiful and they have a laundry service

quiet, comfortable good value room. nice breakfast

breakfast the next morning was great

staff doesn't know how to speak english there is no water in the shower the wifi very weak there is a lot of

have been warned that the pool was not available because of repairs or renovation

roof top breakfast and exceptional staff

facilities are beautiful, with live plants growing from the walls and a cute pool

wifi in room could have been stronger, but it was ok for whatsapp texting - if you needed phone or

couldn't get the wifi in our room really but that was fine and there were plenty of pretty places to use it

wifi could have been better, cell service is fine in the area

nice traditional breakfast

i also loved the fireplace and balcony in my room and that you could eat at the restaurant where breakfast is

good breakfast and excellent attention from the staff

breakfast.......at least serve cerial

facilities are ok, however the breakfast could have been better with more options

pool good. felt like a safe part of town close to park

great location . good breakfast . nice and clean settings. great staff

the restaurant staff at breakfast was very accomodating

laundry

they have a laundry option at a reasonable price ( reasonable by costa rica standards and compared to other

offered for laundry ($10/load), $4 for a coffee, and airport runs ($25) and a few others were very high

they also helped us with laundry, booking a shuttle, booking a movie online and with ordering pancakes for

may think laundry is expensive at usd$12, but it's per load so you can wash everything

otherwise all good and safe parking

breakfast was good and there was a spacious parking lot that was gated all around

hospitable stuff, good breakfast served by a very nice lady

great gym facilities

the morning breakfast

laundry service good value (out sourced)

laundry was ridiculously overpriced

the price for laundry a bit high. paid 40$ for a couple of t-shirts, shorts and underwear.

exceedingly, great service in restaurant, room service, receptionist outstanding, and employees personally

free parking in front of the hotel

breakfast costed extra money

should have an american breakfast on the menu because a lot of canadians and america's visit there

everything else on the breakfast bar was off limits

i liked it that they had toast for breakfast.

at breakfast you need to choose between coffee and juice, whereas i prefer to have both.

big room, gym, laundry

nice breakfast and room service

the breakfast was pretty good, the drinks at the bar were good too

parking

nice large room and clean bathroom. pool was fine, gym was good and the bar area ok

they charged an exorbitant amount for laundry service

fancy hotel vibe. nice pool and bar with restaurant.

pool temperature was cold, only kids would go in.

we ordered room service and the gentleman who delivered it was very kind and showed us how to use the

at that price i would include wifi. i won't be going ack justvfor that reason.

great breakfast the casino nice staff gym welcome drink great wifi

then the spotless clean room, beautiful interior and the elegant restaurant atmosphere for free breakfast

didnt have swimming pool, gym too small

breakfasts excellent - and lots of options

no pool on-site.

needed king size bed, laundry to expensive

self service laundry is a bonus (you have to buy tokens)

laundry service is way too expensive compared to other hotels (but you can use the washing machines

the laundry room equipment could be updated with more efficient equipment, but this is just me being

it was clean and comfortable and even offered laundry in the basement, which i thought was an added plus

the pool and gym are great spots and there is something for the whole family on the menus

spa was wonderful

i appreciated the gardens and birding. i also liked the gated parking lot.

breakfast was wonderful pool amazing gardens beautiful as always staff very friendly and helpful

we also had lunch in the bar and dinner in the restaurant and the food was great both times