apartment, they could end up with strangers in the adjacent bedroom and the living room and kitchen is a common

the kitchen needed a few things like towels for drying dishes and an oven.

nice swimming pool, good beds and equipped shared kitchen

kitchen / living room is shared with other people.

nice swimming pool, good beds and equipped shared kitchen

there is a laundry service, but that is a same day turn around if you submit items before 9am

they were also very helpful with the laundry service

parking free comfortable room

food - had dinner the previous night and breakfast in the am

the breakfast was a little poor, could have had more options to eat

we also had our laundry done for us as a delightful treat rather than having to wash it ourselves in sink

even did our laundry

very nice welcome. beautiful renovated winery. very nice breakfast and very friendly people.

and also prepared a very early breakfast to allow me to leave

breakfast and dinner were excellent, taking care of all the details

no parking was available.

comfort, room size, full buffet breakfast.

needs more hot dishes for breakfast. wi-fi often does not working

good parking

refurbished rooms. super clean. comfy room. decent breakfast. plenty of parking onsite.

very easy to get access to wifi

breakfast great quality with lots of choice

there is no reserved car parking. had to struggle for car park.

wifi did not work well most of the time, and during the last night and morning was not available at

comfy, big, helpfully staff,clean, breakfast included,secure rooms.

i slept like a baby in this comfy bed :-) breakfast was incredibly good, you have a choice of virtually everything

besides that, i slept like a baby in the comfortable beds and woke to have a delicious breakfast - eggs, pastries

host was very friendly and funny, and the breakfast really was amazing

the breakfast was wonderful and the communal areas were so comfortable and cozy

the breakfast was amazing and the host is absolutely friendly and helpful

there weren't enough towels to use in the swimming pool, and the excuse given was that the laundry person was

bed x welcoming staff x pool open until 8pm x great variety for breakfast x we got an uber (cost 5 euro) to

limited bar food menu

spotless, great room service new towels everyday

nice clean room good room service and friendly staff

i loved the pool and the chickens (not to worry, there are no chickens in the pool)

has horses and small poneys that the kids just loved to feed them

was a helpful receptionist/manager who explained the bar and restaurant weren't open either (we visited in march

the kitchen was superbly equipped with utensils, spacious and spotless, and the beds very comfortable

enjoyed a good supper & breakfast

(we asked for laundry, parking, restaurant etc) super large and

really a negative point but it would help to have wifi password in the room somewhere, maybe we’ve missed it

snacks and bar are available 24 hours. the tea facilities are provided in the room.

no running hot water in the bathroom only one staff member to run everything, bar included

wasn't great value for money and the room service food not great, microwaved possibly

arrogant staff who can't explain why the hotel doesn't have a laundry room, they just say that we don't have

they said they have laundry and dryer with additional charge

was dirty, toilet had tiles hanging off , toilet door lock broken, beds not done over 2days no laundry changed

website is misleading - no airport shuttle, no room service, 5 food items on their menu available but it's pre

slow wifi

shuttle dropped me at and should have been one

extra money for room service that sort of did not sort of exist

was perfect room great, spotlessly clean throughout, staff were awesome and the free airport shuttle an added

the shuttle bus service was spot on

hotel bar and lovely food in the restaurant

it was clean, wifi connection was good, the staff very friendly and breakfast was superb.

free wifi, staff really friendly and helpful

good breakfast included in the stay. close to the airport and has a shuttle.

friendly and helpful staff. nearness to the airport. great breakfast!!

the room was clean great lighting'the bar in the lobby was nice beer was cold

secondly, i left my laundry in the bag in front of the hotel door with the laundry document properly filled up

the girl bringing back laundry noticed that my robe was too small

also the breakfast and room service food, were very tasty with a touch of high-end cuisine

rooftop bar did not serve snacks

beautiful hotel in a beautiful location. love their spa and pool area- their staff is amazing.

no supply of iron board and limited laundry time slots

no basic amenities such as iron and iron board (staff said they only had laundry service, which was very

your only option is to use their laundry service which also takes

to iron your clothes you need to send them to their laundry service for a fee

réception staff were not particularly friendly no iron available, there is a (quite expensive) laundry and

were really looking forward to use there gym but the lobby and gym were being renovated

was no tv, poor (but free) wifi, empty frig when there was supposed to be a stocked mini-frig

very expensive basic rooms and the gym did not work.

i have to mention separatley the excelleent breakfast with fresh orange machine for pure juice, nice coffee,

lovely breakfast with civilised hours right up to midday if you wanted a lie-in

i’m used to unscented laundry soap

charges for laundry were unbelievable - we were charged $100 for 4 days worth of clothing for 2 adults

near the mall and oceanario is great for family with kids, breakfast was good, not excellent though

the bar and the restaurant are pleasant and for a fair price

lima allowed an amazing set up for the perfect night plus he went above and beyond by giving us late check out

we had a very noisy room with a baby (we assume the laundry facility was next to our room).

unfortunately the spa was not available to use.

this hotel - nice pool, clean and comfortable rooms, excellent staff, very convenient for lisboa orient train

the rooftop bar is nice but if you want some traditional portuguese food make your way tjbtbe lounge and you

the pool/spa area wasn’t too inviting but we didn’t care.

great breakfast and laundry service staff were very helpful.

more veggies for breakfast :) they did not have any irons - so we had to use staff laundry room

didn’t seem to be any room service dining.

kids sit down while i check us in

got a free upgrade this time and the stay was great as always, i love the bar and the bartender who is very

the outside laundry company who fail to follow instructions

if not in the city, it still had plenty of facilities close by like shopping mall, restaurant, laundry etc

to ask 3 times for laundry service because they forgot it, towels and bathrobe were bad because they had a lot

from the bar at floor 0) - snacks can be ordered even to the rooftop pool - cozy gym + sauna - pool is open

rooftop pool and bar was great with lovely views of area

laundry service is a joke

river, attention to details (brushtooth, comb, body lotion), polite and helpful staff, excellent breakfast

super helpful staff. helped us with early check in.

breakfast was amazing

ev charger cannot be used by a foreign traveler, as it needs a local gas station card that foreigns

the breakfast the coffee and tea machine could you not have a thermal jug of coffee and tea.

breakfast excellent

was comfy, parking was free and very big, staff were nice

very clean, comfy beds and good continental breakfast

the breakfast is healthy and plentiful

also the walls between rooms are paper thin, so conversations, tvs, kids and bathroom noise is very annoying

i omly stayed for a day,should have stayed longer...next time i will bring the kids.

location was ideal, the buffet breakfast was excellent.

to airport (had an early flight), comfortable bed, lots of space, connecting room with our kids, very

we also were able to dine with him in the bar area adjacent to the restaurant

bus stop returning to lisbon is about 100m away and guest parking available

next to the hotel, good wifi, friendly reception, easy walking distance from palacio

the staff are very friendly place are very clean and the breakfast are good.

good breakfast

parking was great, clean, friendly staff. great location - good restaurants nearby.

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

laundry service is not working

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

we grabbed a drink at the hotel bar and i couldn’t have asked for a better bartender

staff were friendly, and i was offered a late check out 4pm

hotel management shoud inform laundry services to discard overworn linen

lovely hotel with a nice pool.

restaurant and bar prices are very reasonable for a 5*

breakfast starts at 7.30, and earlier start would help those with early appointments

small snacks at the bar such as nuts and chips, noisy due to the sports kids that also stayed at the

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

the room was , spacious, and very comfortable, with lovely decor and all the amenities we needed

brilliant, room modern and spotless, amazing breakfast and good gym

breakfast, swimming pool, the room and all staff ud83dudc4cud83cudffb

stayed at the hotel with my two kids, and we enjoyed everything—outstanding staff, spotless cleanliness, great

plenty of establishments nearby for your needs, including supermarkets, self-service laundry, restaurants, and

not possible to borrow iron, only chargeable laundry service, poor breakfast

small and nice gym, walking distance to the bus and metro stops

i went to the gym and the equipment was well-maintained and easy to use

good room service for dinner

10th floor is a little mustier, and perhaps shared space with laundry facilities

the hotel could provide kettle in the room as i missed that which other hotels have and as well laundry

handy bar with a small selection of hot food and a very amiable barman

sound insulation to the corridor and other rooms. weak wifi in my room.

late bar and lovely breakfast

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

breakfast was vast and very yummy

the gym is pretty outdated, but it was empty and good enough

location is excellent to walk downtown, easy access parking, and the rooftop bar was nice

we used the laundry service, we are very pleased with it

there is a plaza just few shops away and has a supermarket, hairdresser, laundry and some juice/coffee shops

close proximity to metro, laundry and supermarkets

i then tried to find a place in the lobby to open the suitcase, knowing fully well my dirty laundry and undies

they didn't explain how the laundry service works

supermarket, bank branches (atm), fresh produce shop and laundry next to the hotel

the neighborhood had a grocery store, pharmacy, coin laundry all in the block

steps from metro, close to grocery, laundry,restaurants

the room was closed to the laundry or something that was always to much noise

noisy in the day times and also we could hear the laundry machine in use at night time

the hotel has laundry services that you can pay to have your clothes ironed

there's a pool and a small gym

room service menu for a late arrival was

the gym is pretty good for a hotel gym and is open from 8 to 8 as is the indoor pool

no mini bar,no room service

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

the laundry and towels were new and clean. the room was clean.

laundry service was very efficient

lots of restaurants close by, as well as laundry and convenience stores

i loved the wifi, but had to log in every time i wanted to connect!!

i wish they had a restaurant open all the time or a larger menu offer for the room service

this is a business hotel, so the room service menu has a limited choice

large and comfortable bed - good wifi - metrostations direct in front of the hotel - free parking space in hotel

the breakfast is nice and a good selection of food is available

excellent staff. lovely spaced room. breakfast excellent choices.

please have a laundry service. i had to wash my clothes in the shower booth.

the airport and to the city within walking distance you can find coffee shops, restaurants, self laundry and

room service food was disgusting, i got chips that were frozen

the quality of the room service food could be improved

is no bar as such, more like a self-service dining area which could do with a bit more life

one is requested to send clothes in to the laundry for ironing

the laundry service was very good and cheap

laundry

wifi sucked at times

when we asked housekeeping for more, we were told we couldn't have any and that we needed to call room service

friendly staff lovely fresh rolls for breakfast

haven't nothing bad to say, my kids just mentioned the breakfast because they were expecting a continental

loved being able to pet the horses and watch them being worked

haven't nothing bad to say, my kids just mentioned the breakfast because they were expecting a continental

wifi did not work for most of the time

iron not available in room although hotel has paid laundry facility

stuff,helped me with laundry quickly even if it was after 5pm

and the rooftop bar had great views

challenging if you have kids with you too

there was a family with screaming kids that started running in the hallway at 8am.

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

room, hotel, facilities, wifi, location

comfy rooms. nice pool area and great wifi

forcing guests to use laundry service just for ironing is not pleasant at all

strange part is if we gave something in laundry then we need to go to reception for picking it

the laundry service was expensive for what we had better off going to a laundry matt near by

laundry of

the staff were lovely, it was clean, the pool area was private and not busy

also: we were charged laundry by mistake and had to get a refund

good food in the restaurant and for room service

bad room no air, bad smell dirty dusty, breakfast empty trays liquidy eggs, burned rubbery bacon kids left on

great breakfast. excellent pool. nice hotel.

amazing breakfast

laundry was expensive

the breakfast was superb! the gym was great!

they offer nice touches for guests and have a gym and parking on-site

fantastic for adults and kids

the breakfast was great

tiny but well equipped gym for

excellent wifi

and they had a guest’s with kids, who were screaming late at night

works in the lobby area. these should be done in the low season. gym not functional.

were on the 13th floor so was a bit worried opening the windows to let fresh air in with little kids in the room

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

upon booking i had requested to store some medication in the hotel kitchen/ bar fridge ( minibar supposed to

the hotel everything is spot on from friendly staff to the look and feel of the foyer, lounge bar and restaurant

kids like the breakfast time because they can meet the 'shy man' and practice english there

wifi works well

perfect except the laundry it’s too match

hotel was nice and clean room service was clean pool and top deck nice atmosphere

room service food was not bad, but could be a bit better.

staff and breakfast was amazing except room service, i ordered 2 carbonara for room service and staff informed

the wifi speed could have been better

a t-shirt mildly damaged in the laundry process was fussed over and made right with a complimentary bottle of

could have used more hooks and bars in the bathroom to hang towels, clothes and our laundry that we had handwashed

laundry service was a bit costly

centre easily nice rooftop area with pool staff super friendly and helpful room clean and tidy wifi

the hotel was lovely and modern and had a superb rooftop with lovely pool and bar.

it was also spotlessly clean,well stocked mini bar fridge

great customer service and breakfast menu. outstanding room service!

the bar could have been open earlier !

having to pay for parking.

cleanliness, staff, wifi strength

last but not least, room service really isn't necessary for a two night stay

breakfast was good, ask for an expresso as normal coffee in ernes was not great.

wifi can be better.

weak wifi when i was there. i assume that's a temporary issue.

location, good breakfast offer, parking space and nice staff.

room service was fair, they come in early everyday to clean, and we get new towels and shampoos and

the wifi service was poor and we needed to leave our room to connect to it.

we were tired so we just had their bar food but it was tasty

the rooms are a bit small. a small kids play area would be nice.

wifi works perfectly and is free of charge

helpful staff and delicious restaurant and breakfast. was modern, clean and had a lift.

even though i emailed beforehand saying i was vegan, there was no real vegan options for breakfast, so that

room, the staff, the breakfast, dinner in the restaurant, the lift, the roof terrace, everything basically except

decorated, lovely bathroom and walk in shower, lovely hosts made you feel welcome, excellent, breakfast was nice

good food downstairs in wine bar too for dinner

not worth getting the breakfast pack (covid restrictions) - there is the excellent cafe belaria on the corner

central location, parking lot, comfortable room, cleanliness is irreprehensible, breakfast.

a minor issue was i found it hard to get a parking space

think that the breakfast could have a little bit more variety and to fix the bed wooden supports cause every

car parking, price and breakfast. helpful staff.

the city location is good, the hotel room view was to the roof of the first floor and to the laundry room

and because i stayed few days , there’s no towels from the laundry room

and, of course, it boasts a pretty good gym which is almost always empty - far better than average

for us it was no problem that the bar does not serve alcohol as we do not drink alcohol

nice and clean. super friendly and has a gym. great location too.

staff at reception, the privacy, close to public transportation and restaurants and markets, laundry,

cleaned every day, fresh towels daily, cleaned up after our toddler made a mess, even did her laundry for free

laundry

we did the laundry service and it was great.

its location is very convenient, and the breakfast, which was included in the price, was delicious

no laundry facility which makes it good only for a short stay.

good wifi connection and good selection of breakfast as well

nothing much, it would be great to have a coffee bar in the room

the stuff was super friendly and we even got breakfast on the way

wifi sometimes lost connection

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

-wifi was exelent

excellent wifi connection

no view to the outside simplistic wifi never worked overpriced

room was clean and bed and pillows were comfortable and wifi worked well and it was centrally located

to pay for services in advance, like laundry and car park

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

really enjoyed the gym too

got the kids to the plane on time

really nice compact gym

a small refrigerator in the rooms would be great and a self service laundry would be amazing.

the only things i would add are vending for drinks and snacks and laundry for the guests to use

no hesitation in letting us have a late check out

however, the room is also above the kitchen and the smell of backing pastries in the morning fills the room

good location. nice stylish interiors. good tv and available channels. bar available 24/7

laundry service was expensive

the only slight criticism i can make is about the wifi very poor.

loved the swimming pool up on the rooftop it was really clean and quiet great too relax

helpful staff, spacious room, free of charge bottle of water, snacks and fruits in the room, fast wifi, comfortable

pool is smaller in real life than it looks

i have no idea, i have not used the restaurant! the services are good, laundry is fantastic!

was in a room closed to the laundry and it was impossible to ignore the noise earlier in the morning

there is a living room for guests and a laundry available

the laundry service was not available in the afternoon

an unpleasant smell in the room, maybe because it was on the eighth floor, the same one where the laundry is

no laundry service, noisy rooms, ac not working

got a complicated bathtub-box after the first night i got a room for disabled people above the laundry/kitchen

location (close to the metro, laundry services and supermarkets), the room facilities (the availability of a

location, staff, breakfast, bed, proximity to the airport, wifi, tv

slow wifi sometimes.

the bar area was also very small

public area with bar and seating is a little soulless, so no reason to linger there before or after going out

rooms were spotless,breakfast was great and staff couldn't do enough for you

great staff, bed, location, wifi

toilet and showering facilities were excellent breakfast was more than enough and good quality

i had my birthday during our stay and i accidentally mentioned about it at the bar when having our welcome

decent breakfast

nice hotel with many services (room service, mini-bar, shuttles, etc

breakfast, very frienfulland helpfull staff, always smileing, all the facilities in the room and

location near to museum near to metro near to shopping mall clean modern easy travel to airport room service

166 euro for laundry that cost 60 euro, they left the laundry receipt on by mistake

also there was a self service laundry nearby

following the recommendation of ines, i booked breakfast for the next morning, and it turned out that it was

great spa and gym area and nice vibe in the lobby area and bar

beds excellent gym, steam room, sauna clean swimming pool lovely staff tasty food &

breakfast is quite good too and there was a laundry shop right next to the hotel, very convenient

window overlook other people's apartment and hanging laundry

we also wanted to get our laundry done so we found a pick up and drop off service and the reception didn’t

would be great if the breakfast space is opened up for guests to enjoy their own food as there is no

i have 2 small kids and they were not allowed to have a bath and they removed the plugs and when i asked for

walking distance to the mall, many restaurants and cafe as well as laundry shop

we also had a delay with the laundry service and had to ask about our clothes multiple times, always faced with

the wifi sucked at first, but we figured that you can simply connect to the tv wifi (select

the facilities are incredible & spent most of our lisbon trip in the outdoor pool area that has a fantastic

the pool was little bit cold