put us in a room beside the office and laundry room

wanted to know if there was a laundry nearby

no laundry we needed wash clothes nearest laundry was 4 miles

was right next to the door where they had the cleaning supplies and laundry

most places i stay like hampton inn or fairfield inn have laundry facilities so i didn t think i was asking

not enough washing machines -- it was hard to do laundry.

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

clean quiet comfortable beds really warm pool

right off the hwy and had a friday s in the parking lot

indoor pool was a nice bonus

no laundry

full laundry bags on floor outside our door from before we arrived, entire time we were there

are no laundry facilities at the hotel

the back parking lot did not feel safe at night. more lighting is definitely needed.

wifi

good guest laundry.

i was able to use the guest laundry and wash a few things

of room , right across from vending machines, laundry and elevator

close to biltmore and biltmore village. also like the laundry facilities.

needed to use the laundry facilities

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

breakfast/personnel/swimming pool down

renovation,, parking, no bar, no vending machines

new, modern rooms. great breakfast. good parking and location.

nothing provided in the kitchen nothing.

was disappointed that we couldn t get an appointment for spa treatment, nor could we do a wine tasting

the pool and hot tub were amazing

there should be a cheaper price for the kids menu

, restaurant and food amazing room clean, but bed not fully made, room service couldn t bring morning coffee

the room service was good, the attendant was friendly and delivery was fast

the room service breakfast was delicious

was a beautiful hotel, the staff were so polite and kind; from the front desk to the vallet and room service

the spa was amazing!

could not find the fitness center

stay here to watch a tv, but it would've been nice to have more than a single, small tv in the bar area to watch

have to go off-site to do laundry

was a bad smell there was an open door in full view from the front desk filled with bins of dirty laundry and

was stuck across from laundry room and ice maker

not to mention countless loads of laundry along with hours of cleaning the car and house making sure we didn

no laundry. very noisy. not as clean as i d like.

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

spacious room, full kitchen, free laundry, great location

spacious rooms, laundry, pool, free breakfast

because it was pet friendly and no diminution of quality

pool was chilly. no hot tub/spa

we enjoyed the bistro cafe and appreciated the indoor pool for a swim at the end of the day

plenty free parking

very clean. the pool was very nice.

charged for wifi

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

the kitchen and how spacious the room is.

attention to detail at breakfast

parking was tight, had to overflow to a near by business.

the breakfast buffet had lots of choices

convenient location. very spacious. well equipped kitchen. in unit laundry. large shower.

would have liked either more cleaning supplies and laundry soap stocked or someone coming in to clean

was able to do some laundry to stay fresh the rest of the trip

the rooms come equipped with dishwashers, dishes, laundry closet, a tub with jets and huge shower

it would have been nice to have more dishwasher detergent and a laundry pod.

the gym and laundry facilities always kept clean

barrier to doing laundry was need for tap to pay

pool and exercise room are nice

the free breakfast was so much better than most hotels ive stayed in and they were constantly cleaning and

indoor pool, grills, workout room

breakfast was great and the location was good for us.

breakfast

with fireplace was nice with the bar near by

very clean, nice gym and fire pits

the breakfast is not included in your stay

handy to have laundry room

laundry facilities

pool and big indoor hot tub

clean, comfortable great hot breakfast & nice pool & gym

i wish i'd known when booking there was a $30 fee for pets, but overall it was not a big deal.

they have on site guest laundry

pool is open til 10pm, and laundry room was clean

clean. has laundry. friendly staff. reasonable price.

we used the fitness room and the laundry services to do a load of laundry no complaints

not too big on breakfast, but they had a lot to offer

my room was right next to the laundry room so i was disturbed my entire sty

there were no laundry bags, the shampoo seemed watered down

breakfasts and the laundry facilities were down

laundry hanging in the top floor front window. characters loitering on property.

they have laundry machines, too

near outlet mall an interstate very good laundry room

says breakfast if microwave muffins are breakfast found used soap in shower

location was ok. ample parking

breakfast was packaged muffins, granola bars, and coffee

counters in lobby were dirty and the breakfast was all prepackaged and no milk available

the friendly staff,quiet,great location,decent breakfast

breakfast was good. would like more fruit

nice and clean. big rooms. smiled staff. swimming pool. parking spot for big trucks

always like this hotel because of the breakfast, pool and spa

always a parking spot

breakfast, no laundry facilities, price is overrated.

no laundry service

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

renee, at the bar the night we were there, was so kind and friendly

breakfast offered toast, bagels, pastries, eggs,, sausage, waffles, fruit, cereal, coffee, milk,

and not a big deal for most, but the guest laundry dryer did not work well

never had cash at the desk. needed change for laundry and for snacks.

gym was small with no treadmill.

wifi was weak at best , frequently got bumped off

pool closed

they also have laundry for guests, which came in clutch with an 18 month old

reception staff, swimming pool, spacious room, laundry facility

clean room, easy access to city and freeways. on-site laundry.

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

only one elevator and it broke down briefly. not many laundry washers and ice machines

we used the laundry facilities and found them to be clean and in good working order

i used their laundry facilities

very clean. guest laundry on site. and the subtle hidden jokes all over.

a bit more vegan friendly breakfast options would be nice.

finding general info was difficult (couldn't get wifi unless part of the club, and had to ask where the ice

i did do a load of laundry, $5 plus soap

kind of small parking lot area

we enjoyed the bar and the fire pit

there was a bar on site and they made food

their indoor pool being open from 6am-10pm was an added bonus

we did laundry there and the staff even went above and beyond and folded our laundry

no laundry facilities

we brought our own laundry down front attendant not sure about the laundry

shocked to learn there was no laundry facilities

extremely clean and well-maintained, featuring a beautiful indoor pool and hot tub, and luxurious fireplace to

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

had decent parking, well lit.

we couldn't log in to the wifi, but it wasn't a big deal. it did not cause us any problems.

cold indoor pool. needs to be heated if kept open in the winter.

did not like that the laundry facility was so far away and not convenient to our room with a walkthrough

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

had guest laundry and hair dryer in room for drying out gear

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

suggest u place a few chairs in laundry for folks who want to stay w/clothes &

parking on site an laundry very useful

hotel room, laundry room, parking

the staff was able to help at any moment, and the 24 hour pool table was a hit for us

it's convenient, clean, pet friendly, the rooms are quiet even near the elevators, and the downtown location

kids screaming all day at the pool.

no room service

was excellent, though given the number of tables, the kitchen seemed to take longer than expected

beautiful property! room was spacious and well maintained! drinks from the bar were great.

breakfast may not be fitting for kids, so to speak. $30.00 daily for breakfast rate.

the fitness center was well equipped and the condition of the equipment was very good

you should have laundry bins and trash cans outside of each section of hotel buildings so that guests did not

down a ramp to load car with luggage and cleaning woman tried to come up same ramp with dirty laundry cart

ice machine and laundry centrally located and working

also our room was next to the laundry so there was some noise

best complimentary breakfast!! very generous. room was clean, well-appointed, very comfortable.

you can cook yourself if needed, they have laundry and even walk-in breakfast

the man at the desk was very nice, but he was the person hired to do the laundry at night

the laundry facilities were good too

nice to have a laundry and the washer and dryer took credit cards

45 am in the morning due to the dryer in the laundry room calls for better housekeeping

prefer a hotel that charges one flat rate and includes breakfast and laundry room

this hilton did not provide breakfast for guests nor did they have laundry facilities

did not have a laundry area.

no laundry service.

parking location

you are with your dog - now there are just two small tables in the lobby where one can sit with a pet or at

the bar was fantastic along with the outside seating

available, both online and upon checkin, and then saw that we were put in 304, right next to the gym

breakfast was very good

we got plenty of great restaurant and bar recommendations

from location to design choices and the roof top bar to incredible restaurant

rooftop bar sunset was the icing on the cake

roof top bar on the ninth floor was excellent.

rooftop bar closed earlier than we would have liked for a weekend. small thing.

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine s weekend

self-serve laundry room was a major plus for us

clean, plenty of linens in the room, was impressed that hotel provided guest laundry facility (we did not need

delicious food, spacious bathroom, nice laundry facility,

the laundry is nice but had to track down another guest who left their clothes in the dryer

on site laundry facilities, indoor pool and gym bonuses

staff were great. valet parking a plus. central location. great bar and restaurant attached.

we found a cute bar nearby, had a drink and watched football

to change rooms . mainly , add self parking option and , ev charger somewhere .

no sink at coffee bar or microwave.

they also had young kids running back and forth and yelling

the pillows were terrible they reminded me of a sack of laundry

amenities nice appreciated the laundry so we could pack less for the trip

had a full laundry bag of clothing that was taken from our room by cleaning staff

was no wifi

rooftop bar (hemingway s) is a nice amenity

it is convenient and we appreciated the laundry facility

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

needed cleaning maintenance, remote didn't work well, internet tv was horrible, wifi was not good, door in shower

however, the rooftop bar and lounge area were spectacular

wonderful gym

we got there, the pull-out sofa was not made for the kids

they offered us water, and one complementary drink from the bar per night

roof top bar was wonderful

the embassy suites by hilton always have the best breakfast.

the breakfast included was amazing! the staff was also very friendly and accomodating.

the kitchen and laundry were an added bonus

loved that it had laundry in our room that s a bonus

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

the pool is great, and gym is well equipped

it acts their room service, but they aren t interested or responsive to providing room service

not that i didn t like it but the gym and pool was on the small side

from the attractions than we'd hoped, the bed sheets had a lot of mysterious hairs on them, the gym was tiny

the gym was very small

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

laundry room on-site

separate bedroom and pet friendly

comfortable/ clean/ great location/ kitchen was great

like the set up of the room with a living room area, a kitchen and separate bedroom

great amenities, especially free laundry and the kitchenette

all the amenities you can think of, a generous kitchenette in the room, 24/7 access to free laundry room, and

reclining chair, laundry basket, purse hooks etc

the kitchen in the room was amazing!!! also, the laundry facilities!

laundry facilities, gym

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

also, how about having some laundry bags for patrons dirty clothes

kitchen wasn't open for dinner.

very pet friendly also

gym was spacious

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry

access from the designated parking to the elevator to the unit was simple to accomplish

the kitchen is stocked with the proper glassware for any type of drink

everything was thoughtfully cared for - great beds, clean & modern facilities, well-stocked kitchen

layout and amazing kitchen

the smell was not pleasant. it was like dirty laundry everywhere.

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

very comfortable and free laundry facilities were a great convenience.

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

pet fee is very high. they charged $75! on-site laundry had broken machines with no

they brought 1 & said all others were in the laundry

but then our kids room is also charged

and finally my kids said the pool was quite cold

we enjoyed the bartenders in the small bar at night

my room was in front of the elevator and coin laundry, so there were people talking for a long time that we

also learned that room had a wifi router expander in the room, and we d rather not sleep that close to one

room service and fulfilling special request

the kids enjoyed the pool area

wifi did not work the entire time. being worked on

there was no detergent in the dispenser in the laundry room.

we were there for a baseball tournament and needed a laundry

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

laundry bag was not in closet to take home dirty clothes

laundry facilities, golf course, breakfast!

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

hotel amenities were very cool: pool area, roof top patio, laundry

it has laundry facilities next to the swimming pool and work out room

beautiful hotel, pretty good breakfast, great staff.

units have kitchen, sofa, work table and a window you can open

having laundry on property was great

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

the couch and the carpet were in a dark color and couldn't tell how clean they were

breakfast was delicious, staff friendly and it was an easy walk to downtown

i understand it's a pet friendly hotel and i'm an animal lover, but spraying or fumigation is required in

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service

5hrs for a small load of laundry to dry

to room across from laundry and someone decided to do laundry after 11 p

and my room was next to the guest laundry which was used late into the night

laundry facilities could have been a bit nicer

on-site parking. laundry facilities. nice selection of food in the morning. accommodating staff.

clean facilities, great staff and gym...comfortable stay at least possible cost.

big comfortable rooms and great breakfast!

had to park my pickup truck and trailer down the road, because the parking lot was small

parking can be a challenge when large trucks are in the relatively small lot, but we did find a

wifi wouldn't connect 2

a smoker probably does the laundry because a smoke smell was detectable in the linens

put right in front of a washer and dryer that was in the hallway with everyone seemed to be doing laundry at

unclean, facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking

the pet fee was waived for having a service dog.

the room smelled like mildew and cigarettes, even though it was a non-smoking room.

laundry should be free to customers.

i loved that i could do my laundry on site before heading home from

nasty smell on 2nd floor in laundry room

employees were nice. laundry facilities

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

laundry was behind

also, there's free laundry for guests

had a free laundry and indoor and outdoor pool and a restaurants on site

convenient location. super friendly staff, free laundry and good food in the restaurant.

my kids enjoyed the pool and hot tub

were put in a room way in the back of the place, near the laundry facilities or restaurant

pet friendly

view from room. several meal options,swimming pool

room service excellent

they didn't give my kids there packages

the was a laundry and it was clean

good, very nice staff, room service food good, gift shop snacks just what we wanted and comfortable room

the drive into the parking lot was impressive

were super comfortable and nice room behind hotel there is a small trail and pool had toys for kids to play with

parking was a breeze, and they options for electric charging stations as well

breakfast was amazing

breakfast was good as well, and the staff was very accommodating and helpful

more variety, hot breakfast.

nice breakfast! very clean! friendly staff!

the kitchen sink faucets could have been a little better quality

airport proximity and shuttle were perfect for us.

the staff was very friendly and helpful. the indoor pool was really nice! :)

plenty of parking

i wish if they can have open buffet breakfast

we've been to lots of hotels but this one really impressed the kids

it was nice having an indoor heated pool and workout room also plus they have laundry facilities too

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

on-site laundry was not available

comfortable beds,breakfast ,they accommodated us with a handicap room for my dad

also, has an airport shuttle that starts at 430am

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored

fitness center and laundry facilities on site

i used the laundry room, the dryer did not have a low enough heat setting for some of my cycling clothing

breakfast was excellent. staff was polite and helpful.

tea and cold breakfast was ready early

but if they had the opportunity to add a laundry room

we got a king suite room since we were traveling with 2 kids

no indoor pool

would like a cable machine in the gym

shuttle from airport stayed late since my flight was delayed 2 hours

jorge helped us get checked in and since the locations laundry room was not in service, he called a sister

needs a better breakfast selection is all.

with a shuttle

morning breakfast was good

parking right outside the room, breakfast

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

things included with your room charge like a full breakfast which was quite good, a clean laundry room, a good

excellent breakfast.

the breakfast was simple but nice

late check out

we arrived and the hotel could not take in guest because of that ( toilets could not be flushed, laundry done

but laundry room had washer that would not stop rinse spin and dryer that would not stop drying on time

was dirty laundry in the bathroom, the curtain was hanging off the rods

nice room. had all the extras. nice pool and an amazing breakfast.

z the only thing i didn t like was the strong chlorine smell in the pool area.

they did not inform us pool wasn't open any where. also the water pressure was not good!

the pool wasn't heated

clean and comfortable. breakfast was good and the staff was friendly.

the staff was wonderful - front desk staff and the gal working the breakfast area were very kind and accommodating

limited parking

friendly, close, they did my laundry for a small fee

rear parking not lit very well.

clean, quiet, good tv, paper in the am & a actual continental breakfast!

and clean rooms, comfortable beds, convenient location as well as quiet, friendly staff, great parking, easy

breakfast was great

location, great room and bed really nice breakfast, laundry room available and at a reasonable price

parking was plentiful

they allowed us a late check out as we had an evening flight

loved the gym and the pool

breakfast not great.

staff, great breakfasts, excellent layout, wonderful amenities, convenient parking and free guest laundry

view of the parking lot

breakfast need more of a slection

staff members were very friendly, the rooms were clean and smelled nice, he pool towels were full, the coffee

indoor pool was wonderful, clean with a pleasing aesthetic