reduced phone service but there is free wifi

parking is a bonus as i often finish work late and am glad to be able to park with ease and relax

plenty of parking

great room, with easy parking in a lovely location.

the hotel sits in a beautiful country park next to a golf course and tennis courts, with two lovely duck ponds

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

service, friendly staff, good food, good wifi. all what is needed.

wifi worked

exellent food and room service wifi fast quiet good location to motorway

numbers for reception or room service

guests not to have laundry changed everyday which saves the environment

fitting bath panel complete with mould let down a very spacious and well presented room, the car parking fee

breakfast was good but expensive - bought voucher but still £10 is expensive for someone who can't

breakfast was outstanding, very happy and comfy stay.

gym facilities and swimming pool

and what was brought to the room was filthy dirty as if it had just been pulled from the dirty laundry

feels like we was on laundry area, a noisy sound like washing machine was doing all night non stop and very loud

wifi was a nightmare for my business needs but the staff went above and beyond to resolve the

beautiful room overlooking golf course, small but adequate.

had to wait over an hour for room service.

strong smell of damp/ damp washing on the lower floor near the laundry room

lovely free spa and the set up was gorgeous and relaxing

pool/ spa area is so good beaty treatments are so reasonably priced and every single staff member is

only suggestion would be for the pool and gym to be open later then 8pm at the weekend (last entry 7

good gym

know it is not usual holiday inn way but a mini fridge in the room and a guest laundry would have been useful

arrived at a pet friendly hotel to find they didn't accept cats after a nearly 6 hrs drive

booking a room for 2 adults and 2 kids we got a double bed and a sofa bed which is fine but they couldn't provide

located near the train station shopping precinct walking distance good for kids.

wifi in second floor very good

view from the bedroom some kind of laundry facility and wheelie bins, it was like a maze to get to ur room

room was very noisy, sounded like it was next to a laundry room

washing machine in laundry room spinning until very late

the location, large parking, area great bar area excellent rooms, very relaxing

room service excellent

the waiter had to find them and came back with a pile, he said he had never been in the laundry room before so

the view from our room, we were looking straight at the laundry.

spoke to laundry, and they resolved the matter for our next 3 days

the location is quiet and relaxed, as is the bar area, and the lounge music selection playing was very impressive

cobwebs in room small, quality playground would be nice for the kids

thought the bar was a bit vibeless, it felt a bit like a waiting room

breakfast was very tasty and a great choice

we had the garden suite which was exceptional and very roomy, breakfast was included in our stay and was of

comfortable room, good food, powerful wifi

great room, perfect sevice, delicious breakfast & dinner.

perfect place with free parking

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

room service food was epic

also the hotel was pet friendly with no additional charges

the bar staff couldn't understand why, as the kitchen was not busy, and we were told it would not take long

what we needed it for (stop over on our way to liverpool with 3 kids) it ticked all the boxes

able to provide early check in after some persuasion.

service happy staff very clean and tidy breakfast was great kids loved it all so happy

i was astounded to hear from the staff that if i wanted to book a room that has not housed a pet i should

we were made very welcome and given a very convenient room while travelling with our pet dog

everyone we interacted with from reception to the restaurant and cocktail bar were so friendly, knowledgeable

exceptional breakfast and staff

the bedrooms,public rooms, the grounds, the crocket lawn and equipment and the breakfast were out of this world

very good variety at breakfast & the location of hotel was just exceptional

though tried for weeks to book an evening table we ended up having evening meal in room through room service -

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

the staff absolutely disgusting attitudes swearing , especially when kids were around

wifi doesn't work.

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

good self service buffet breakfast free parking and free wifi a

loads of free parking, great location, not far from the city centre

hotel was really clean and beds were comfy can't beat a free car park and free wifi

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

no parking apart from on street

no sewing kit in room and room service non existent during late hours

free on road parking is a bonus

the kitchen and seating area were also generous in size

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

also, noises from below, either laundry room or bar cellar

visited the leisure pool ,friendly staff in aorocaj noticed was lots screaming kids even though was after 6pm

the wifi signal is strong and fast, ideal for a business trip

alisha and adam made it a joy to visit the bar area

just unfortunate with the kids football event

we took the bedding off and the kids slept on the floor instead which was fine

the windows easily opened and unsafe for kids and the mould round the window was disgusting

breakdown buffet was great and kids are free

of noise from the kitchen at 2

room service breakfast was amazing it made us feel very special the way it was presented and served

pool was very warm for kids also

also excellent room

not a problem but would like to know we had a spare especially with kids

- at the desk was very helpful, professionalism was bar none

good bar and outside seating good

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

i asked for late check out unfortunately couldn't extend the booking

ordered room service one evening that wasn't great either

we got offered a complimentary late check out of an extra hour also which was nice

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

great location, spotlessly clean in all areas very good breakfast, bar service very good.

gym has very basic stuff.

wifi didn't have any security therefore i was unable to use it as a business function

would be excellent if self-service laundry facilities were available

this in itself is ok until the laundry truck arrives around five in the morning

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the

at 630pm both mornings they delivered the laundry fir half hour with a tail lift wagon

there was loud talking, banging, rollers from laundry been moved

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

the bar was a bit impersonal.

we also enjoyed the relaxing bar area with pleasant surroundings, friendly staff and good selection of drinks

bed was very comfy, tv was huge and wifi was very good and fast. no issues concerning my stay

kids friendly and pet friendly.

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

i tried to reach room service and the phone just kept ringing out, even after trying 5 times

the wifi signal

tried the onsite gym but the facilities were pretty basic unfortunately.

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

the security put in the laundry lift because the other lift wasn t working which is fair enough

liked the location, the size of the room, speedy wifi and floor to ceiling window

couldn’t find option for breakfast in room

weirdly there's an outdoor laundry at the garage nextdoor

brilliant breakfast, cheap accommodation, central location

should be room service but there might of only not been because of covid but i m not

the first floor balcony is under used and proper sun trap with great wifi and

rooms, staff and 24/7 bar lovely place and right by o2 academy

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

helpful staff friendly clean hotel free wifi great location

wifi is good but not strong enough for high-volume websites or streaming a movie (i switched data

for a peaceful night away from kids hoping for a good night out and a bit of a lie in on saturday morning,

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

and a bit boring it would have been nice to have a chefs special like omelette or pancakes for kids

the check in and check out where seamless and the receptionist was friendly and allowed early check in

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

we had kids with us

liked the view and the fact that i was able to have room service which alot of the radisson blu hotels do

with 2 very tiring kids i really don t know what to do the hot water finally resume around 10 pm but

nothing - maybe the bar could stay open a little later

we got a pizza at the bar which was really tasty and very large

options, self service enabled with time management, reception staff were friendly and the evening bar man was

selection at breakfast,staff very friendly and helpful

kept knocking on my door when i had done a late check out already

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

room service breakfast was tasty and quick

the room and the gym facilities were very clean and

we experienced the gym,sauna and steam aswell as the pool which was spotless

kids aren’t allowed in the pool

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

breakfast which was goodud83dudc4d the bed was comfy we had extra pillows, we always got offered room service,

the wifi was not very efficient, not letting me see all my favourite sites, so i reverted to 4g

clean room with ensuite, wifi and aircon

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

gym opening times didn't suit busy schedule

appreciated the early check in and key drop off for check out

booked this room for our 10 years anniversary to be away from kids for a night

also the wifi in our room was a little patchy

your laundry charges were expensive

room was very comfortable and very clean. breakfast is adequate

early check in

excellent gym facilities

a big thank you to richard for sorting out my early check in on arrival

one lift working, car park very tight and a number of spaces taken by laundry carts

good room with tea and coffee and wifi, fantastic location and excellent staff

breakfast is good

overall stay is good. however no tv channel for kids.

the foya and bar, the wifi was faultless

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

centre staff was very nice and helpful the room was clean and tidy bed very comfortable on site parking

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

everywhere was clean, loads of parking, staff were great, bar was cheap

alarms going off in the night and most the night i had loud guests up and down the hall way and kids running up

don't have rooms big enough for kids with parents, so we had to book 2 rooms so the price was double, but if

lovely,clean room. room service was quick. food was lovely. great value for money.

it was over the laundry room

the property had very good free wifi, a selection of dvds and books left to our

thought the bar prices a bit expensive and could do with some dog poo bins

bed was comfy. ev charging worked ok.

fantastic grounds with loads of space for kids to explore, play and pick blackberries

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

was able to check in early, staff were great from the guy on reception where we got an early check in and then

also beware in house bar prices

was fantastic, we had a little trouble with room service, the computer system went down but they soon sorted it

have to pay for parking and late check out

it was no toiletries in the rooms we asked for toothpaste, shower gel, room service refused to give us and

very clean good bar and facilities

wifi password hard to find. pillows could have been better.

great location friendly staff. bar open till 2 am. nice clean rooms

was no hairdryer, no wifi in the rooms and no window - couldn t tell what time it was when i woke up as it

no remote for tv, had to ask, menu for room service, but no phone to

the ony channels i could watch was 1 or kids programs all the others were jumping

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

good to have laundry facilities

kitchen two rooms bed n bedding gym laundry

a guest laundry, staff available 24/7 and a bar were all appreciated

large room, gym, location was easy walk from train station. laundry available.

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

when a week before i had just come out of hospital there was no offer of running me around in golf buggy, the

exceptional room service evening meal

location, very convenient for the nec, very quiet, lovely staff and a fabulous breakfast

breakfast could be served until a little later on a weekend.

pleasant hotel, lots of parking, comfortable, good staff, well located

is clean no noice silent hotel silent location clean area i didnt ask about wifi and break fast because i dont

gated overnight parking was an added bonus

wifi was very weak

they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

free on site car parking

liked the fact that you could get great room service when the restaurant is full

location and bar area and breakfast and comfortable bed great hotel!

very impressed with room service breakfast

never get on the wifi , mentioned to staff never got back to us

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

no breakfast room service

room service menu was pretty poor, and in french, i really didn't know you were ordering g unless

enjoyed a deep, hot bath (luxury when you have kids

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

we ordered room service a number of times and the food was delicious and delivery was very efficient

laundry storage right outside room - how very badly planned

so much for looking after me, landing to an early check in and an awesome room after a 4 hour drive was just

we stayed in a standard double room with breakfast that in lesser hotels would be marketed as a superior room

breakfast was excellent

grounds were very pretty and free parking was a bonus

carpark was easy to find and close. room service very good quality. large walk in shower

i forgot they have a gym or would have taken my jogging gear with me

gym could have more equipment

wifi too slow and continuously crashes so not good at all for business purposes and the only reason

was clean, comfortable and very quiet (despite being in the city centre) and couldn t fault the room service

great staff with a quick check in kitchen is a geat bonus i booked a twin by mistake and they moved me to a

very clear that the restaurant and bar wasn't open before we arrived

no heating. no wifi. too few sockets. dodgy mirror lighting. missing lampshade. crummy

plenty of takeaways near by and room service available from local pub

the wifi was good, the host was nice, free parking

have a kitchen cloth handy to dry crockery and cups

the rooms are a fantastic size. the separate lounge area with a small kitchen was great.

kitchen facilities were minimal but useful for short stay

lounge and kitchenette perfect with a fridge

was expecting room to be small but there was plenty of space! great to have a kitchen.

ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

check in; bed was a wee bit small but comfortable and the room was clean and well laid out; good wifi; good

convenient that there is bar at hotel

we were able to check in early and every effort was made to ensure the kids were happy

the staff were polite, enjoyed our stay, they even accommodated our slightly late check out.

i ate at bar sunday evening and it was quite tasteful

the bar area is fabulous to sit and relax so so friendly

in the hotel as it kept the hertage intact but also including its modern comodities such as free wifi

rooms need better soundproofing if staying with kids

were provided along with tea, coffee, milk great location right in the centre of town free wifi reasonable value

reception and bar staff were incredibly welcoming and friendly.

breakfast needs improvement. change the menu in each day at the week more option needed

paid £30 extra for early check in but room was not properly ready

good location, had wifi which was fab as we listened to music in the room before going out

the kids were exhausted and we did the check in earlier

room service excellent

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

the staff member who served us at the bar at around 1am was also very friendly

were friendly, the room was a good size for a family of 4 the kids loved the fact you could see trains and trams

at 12:18 i received a call from daniel at reception informing me i am 18 minutes late to check out, i apologised

early morning laundry delivery in car park. 6.30 am and very noisy

food/laundry/refuse collection & deliveries woke us up both mornings from 5

brilliant pool and spa facilities

good staff and great bar and food great to have use of pool and gym

my kids love to stay here

the sheets had some scuff marks but well may have been from the laundry press

wifi could drop out a bit sometimes (not for long though)

room service knocked on my door even though i had asked to late check out

staff very friendly great location clean brilliant gym and pool

access to the gym and pool was a nice touch too

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

bar was definitely over priced but bar that nothing else

we didnt use he gym facilies but when we visited them they looked great and definetly would've used them

bar staff great too

really when i chose aloft as our destination for the short holiday, my kids were skeptical because they wanted