pool, steam room and shower area - exceptionally clean and well kept

the spa facilities were good the treatment rooms looked a little tired and the showers in the treatment

wifi was a little weak in the room i was in, i struggled to stream

wifi was horrendously poor

the breakfast was lovely, i had poached eggs and turkey bacon. hubby had full english.

friendly and helpful staff. parking laundry, cleaning service

wifi didn't work upstairs

only issue was the wifi was hit n miss

location good parking good and staff great and room nice

was nice and quiet there was free parking which was great and the staff were very helpful

home grown fruits and vegetables, lovely garden to sit out in on a balmy evening, safe off-road parking

nice welcome, great location, good parking, wonderful garden, great breakfast and very comfy bed

good internet and free parking

twin room was a bit small for 2 adults would have paid for larger twin if it had been

plenty of safe parking & beautiful gardens

they arranged early check in for us and then there was an issue with the restaurant and a staff member really

would have prefered a proper menu in the room and an option for room service due to having a dog i didn't really

free wifi

s only just been reopened, so everything from parking , reception areas to the rooms are top quality

free parking- a rarity nowadays

lovely bar and restaurant all at excellent value

room service was lovely

staff very helpful and polite food very good and also the room service excellent

ideal location, good links, big car park. rapid room service

great for parking as plenty of spaces

great location and parking included

the room was exceptional very clean, comfortable and with the added bonus of a kitchen

excellent place to stay, convenient parking and enjoyed our breakfast. friendly staff

good atmosphere in the bar and restaurant, rooms were very clean and well presented

having a little kitchen with a fridge. bath and shower in the bathroom.

comfortable, good parking, good location

wifi in room a bit hit and

venue (not our wedding) the whole day seemed very well organised, lovely food, well priced bar friendly and

farmhouse hotel friendly staff lovely clean rooms great wifi plenty of parking excellent breakfast great evening

good parking

had room service and very nice club sandwich

the rooms weren t clean on arrival - bin left unemptied bed not made properly and no room service option

large and bed huge and comfortable and staff on reception and breakfast room very efficient and friendly

room was a little tired although this was a pet room

there was no pool or gym facilities. maybe more of a lower bar priced menu.

we found dirty laundry from the previous occupant under the chair indicating not effectively cleaned

full kitchen in our accommodation with fridge freezer so great if you want to cook for yourself but

ideally sited for my needs good amount of parking

central location, free parking and wifi and very helpful, friendly staff

the staff was faultless. loved the lady’s in the kitchen and evening staff very welcoming.

laundry bedding was left at the end of each corridor in sight of public, even blocking a fire exit

ordered room service and it was the best pizza i have ever had 10/10

guests really should read the messages around the pool, for example no jumping yet letting their kids jump in

the spa the food and everything really

room was really nice,we used the pool which was great my friend took her dairy free butter that we froze b4 we

very minor observation would be that due to work on the bar there was a limited selection of cider, however i

wifi and phone signals are terrible, the hotel has wifi, but it didn't work in our room, had to

staff pleasant and helpful, bar food very good, room service breakfast much appreciated.

selection of drinks in bar excellent too

a very nice member of staff but then we realised we only had 1 towel, half a toilet paper and no wifi passwords

t take cash anymore, not everyone uses a bank card, my husband doesn t and it s one of his pet hates

comfort and the wifi was excellent very relaxing and would recommend this to all

staff were very friendly and helpful i was travelling on my own with 2kids and they made sure had everything i

close to airport and very helpful staff. nice having a bar area too after a late flight

there was a fair supply of beverages in the room with good wifi availability

laundry extractor in room, which was fixed quickly after i called

staff as usual helpful and polite. early check in and late check out.

everything.. except the the kids swimming goggles costing £15

all parking spots full no wifi tv not working

not a major thing as the bar served food but i didn't arrive until later so was unable to use the restaurant

pet dog was accepted and we could have taken breakfast back to the room as we could not leave dog

needs to be trimmed as there is an awful lot of fat on it which can be off putting bar prices need to be brought

breakfast fantastic (grab and go brilliant idea), bed and room brilliant

the breakfast buffet was extensive and fresh and the staff at the bar were very friendly

nice reception/cafe area & staff responsive to request for late check out

the temperature in the room was unbearable and we were next to and underneath maintenance, laundry etc

or lunch or dinner, when we went to look for our room we at the back amongst all the cleaning and laundry

the room looked shabby we was woken up by the laundry van right outside the window and large metal cages being

the wifi/signal hardly works :(

wifi is a bit hit and miss

floor annexe side door means you walk past the kitchens and laundry area - the smell and decor are not always

reception and the outside door to room 12 unfortunately closely passes the parking space for the laundry collection

gardens were beautiful we enjoyed the view from the conservatory whilst having breakfast and dinner

friendly desk staff and bar staff

parking available

friendly staff, especially in the bar area

we didn't experience any issues with the wifi

air conditioned room which was a god send in the current heat wave , didn't get time to use bar or restaurant,

have stayed here a few times now, rooms are clean, there is lots of parking and staff are polite

the breakfast was also delicious

also we used laundry as free

fully key coded access. functional kitchen and laundry

is very reasonable good facilities locally staff were helpful laundry dacilities (didn't use but good to see)

clean, free parking, spacious room

no wifi access, no heating, no towel and no shower gel.

it was right over the front entrance by the laundry cupboard

the spik and span ,spacious of the hotel and room service was great.

hours early), no bath, no drinking water in the room, the pillow was too

the gym, pool and spa facilities are also great

we asked for an early check in as we were going to the download festival and we were able to get it

sounded like a laundry machine running all night

the steam room and sauna were so busy and lots of kids which made it more like a swimming pool

breakfast fantastic. gym superb.

fantastic breakfast

and the area should be shut off which it wasn t the food was ok but was very expensive for room service and

room was next to the laundry which was noisy at times.

clean, friendly, great breakfast. pool was great. good location for alton towers

great location friendly staff good room size very comfortable beds amazing spa top breakfast

we had dinner and breakfast

was fantastic, missed the restaurant opening but got room service food was lovely

laundry trolled parked outside room door

when walking to my room around 5pm in the evening the corridors were full of laundry / dirty food and the place

didn't look like they'd been hoovered for week, laundry and laundry cages left in the hall ways

room i was allocated was cold and full of beds for kids not the sofa i had expected this was changed straight

friendly reception bar and restaurant.good location to airport and big car park.

breakfast great value for money

big breakfast pet friendly staff great amazing pizza nick was very helpful just perfect

made my grandkids welcome nothing to much trouble

arrived late and when i got to my room, i could not find access to the wifi code

friendly polite staff pet

the bar area is very nice

service was a little slow in the restaurant, my husband ended up going to the bar to get our drinks as no one

bed was very comfy and had a good pint at the bar brill location will use again

they showed us to our room, they explained opening hours for the restaurant and bar and answered any questions

the bar area again well presented and spotlessly clean

lots of parking friendly helpful staff, welcoming room very clean

plenty of parking space available

location, ev charging, lovely staff. interesting building!

the wifi on check in was very good however it deteriated as the evening went on

i liked the bar and the fact there was places you could sit and i could use my laptop

gym is only for over 16 s which is a shame as my 14 year old would have liked to use the

excellent wifi

free parking is always a bonus

small parking spaces.

we experienced an unreasonable delay on delivery of room service.

stifling hot 30 degrees inside and 15 outside, presumably sat over a laundry or shop

general manager made me feel at home and helped with a laundry issue

all the trimmings and value for money that surpassed expectations, great on site car parking but, wifi connectivity

were so welcoming, hotel was very clean, and breakfast was amazing, well worth the money ans will definitely be

free onsite parking too

from adjacent railway station and laundry delivery at 7:00am

we were only staying on floor 1 right above the bar area so i was initially worried about noise, but the room

the late check out

i didn’t get to enjoy it due to my children not wanting me to leave they’re sides but the kids munched it

with the people in the corridor for hours going my children were terrified i was so tired kids slept all the

and unprofessional,only one lift (had to use stairs due to staff using public lift to take dirty laundry away

room for 2 adults and 2 kids (pull out sofa bed) and still had enough space to move

great wifi, comfy bed

rooms were far too small for a family of 4 plus pet

good value for money.wif was really good and kids liked the breakfast.

superb breakfast with plenty of unlimited choice

the free wifi

near lots of pubs food and short walk to town and free parking spacious room with free wifi bar had pool table

poor wifi

the breakfast was very good and plenty of it

plus didn't sleep very well as we were next to the laundry room and it there was a constant rumbling sound

the bar closed earlier than expected...but i'd had more than i should of anyway

the hotel has a great restaurant and bar and the breakfast is very reasonable

had a problem with the phone to order room service, however staff were really helpful and sorted it quickly

only issue was that i struggled to connect to the wifi from my room as the signal wasn't great

they also do offer a laundry service where they did make sure i was ready for a wedding and looking my best

we asked at the bar and she wasn’t sure so text someone to ask but never got back to us

have to go though pub bar area to access rooms but not really a problem

room was directly over the wheatsheaf bar and saturday night is karaoke night

the bar was well stocked at good prices

room service would have been useful but very helpful staff showed me where to get a pizza and other

there has been a kitchen fire a few weeks prior so didn't realise that the menu was quite limited to sandwiches

well located, free parking, great service, flexible breakfast options

kitchen was well equipped, had everything we needed

fact that the kitchen does not have blends and the living room needs window cotton, not blends, sometimes the

wifi not so good

nice friendly atmosphere for both people and pets.

parking is a bit difficult, especially if there is a wedding or a function when you stay

it is value for money and we like like the bar area and

24/7 hotel check in, private car park, city centre location, bar open till 11pm and guests can stay after closing

things are good coming again in june and august small suggestion breakfast plates for cooked breakfast could be

location, very spacious and comfortable rooms, pet friendly which is amazing as we were able to bring along our

really nice room, excellent room service, great location for cricket ground concert

breakfast in morning was excellent everything clean well sanitized, very friendly & helpful staff

we had access to the gym which was 24hr

com both said the hotel could serve breakfast in the room with room service

was excellent, staff were very friendly and allowed early check in for my husband who was on night shift so he

warm cosy rooms and pet friendly

management advised there had been issues with the laundry

dirty laundry left in the room by previous guest so room obviously not cleaned thoroughly

wifi seemed to be non-existent

spa treatments not available although we pre booked

we ended up in the hotel bar and had a cracking night

had to work in a busy bar area in the evening due to lack of desk space and wifi connectivity in the room which

room was clean and present air conditioning a must on the week i was there, the breakfast was first class and

the bar has well priced drinks and some gorgeous food

friendly staff great bar staff lovely breakfast.

clean, lovely staff, parking

no laundry service offered no fitness room coffee at breakfast was horrible

couldn't access the wifi

car park less than 5 mins away, easy check in and check out, spacious rooms, good service, good wifi, clean room

they had a porter and offered to help with your luggage’s as a gesture for those traveling with kids

was very inconvenient when coming late not clearly marked where to park to drop of suit cases, kids etc for the

room service took over 1.5hrs to come so i had to cancel the food as i was too tired.

parking was

everything great, great views of country side, enjoyed the pool and gym

loved the clean rooms, the staff were very helpful, the pool and gym were great.

beds were made for the kids as we arrived late

doors bathroom inside door could do with a varnish- one corridor had huge black bags -probably laundry and travel

paid 65 in room service for four sandwiches and a round of drinks which felt excessive

the complimentary breakfast was a nice touch, and the free wi-fi worked perfectly

facilities were excellent free wi-fi, comfortable rooms, and free parking

breakfast had enough variety to suit most people, and the staff went out of their way to make me

shabby corridors, rooms still being cleaned at 5 o clock, with hampers of dirty laundry and dirty bedding on

bar menu selection was surprisingly a large selection of food available

parking was muddy. not really what you want when staying at a hotel.

safe and secure parking which was very important as we have an 80+ year old car

wifi not working in the new extension but when i rang reception she wasn t very helpful

no laundry facilities available however excellent value for money.

shared a twin room on the lower floor and it must have been directly below or very near the laundry room

no laundry service..

paid for breakfast but kitchen had no gas so no hot food available

no room service in the evening.