not being aware that i had late check out and opening my door with their own key before i had a chance to answer the door

it was clean and friendly staff. also allowed me to have a late check out due to my late flight.

we had an early check in and late check out without any problems

the recent coronavirus situation many properties have to close facilities like the pool and spa, and no breakfast was available

breakfast in the morning, clean, comfortable and quiet rooms in a great location

the staff was really friendly, and they gave us a late check out

friendly peronnel, comfort rooms,wifi,

we received 2 rooms first room was checked in at 10 pm in was fine my kids came in at 2 am and they were told there was no room available and to try and find a different

the free wifi was easy to connect to and fast

the wifi was superb and among the best i've ever experienced at a hotel

bent over backwards to extend a late check out

the breakfast used to be much better and there s no longer room service also the restaurant opens at 5 only until 10

was conveniently located, clean, quiet, good free breakfast, looks like a bar is coming or just getting remodeled

missed the room service

i also like that the hotel had a restaurant and a bar in it

helped me with early check in when i asked and even signed me to a late check out without me asking due to my shuttle to the airport time

being able to schedule a late check out was a plus for my husband after dropping me off at the airport very early in the

would be nice if the shuttle bus could take you to the train station (obviously with a schedule), not only to the

like very much that they provided a paperboy breakfast when our departure time did not allow us to be present for the regular breakfast

great gym equipment, new, good view from 5th floor, great value

clean, comfortable , close to event , great breakfast and late check out time

the bar was open friday night and the bartender was amazing

extremely clean, pool, gym, very quiet at night

nice bar inside

comfortable beds, delicious breakfast, sound proof walls, gym and pool where pretty cool too

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all the way until 2:00 and weren't banging on the door and being rude at 1:59 like

the kids loved the pool and the hotel overall was very clean with extremely friendly

they gym was brand news with great equipment and at least 2x the size of a typical gym

breakfast had lots of options

the pool had kids screaming really loud and did not let us in the pool

staff were friendly, and allowed us late check out since we were choice members

continental breakfast, late check out...

were very accomadating when we ask for a late check out

communication between checking in staff we arrived on wednesday asked about late check out that could be arranged for friday due to having a later flight asked if there was a

3 am after traveling all day and when i finally approached the desk, the women offered me a late check out (2 pm) at no charge

late check out was huge for us since we didn't get in until midnight

was nice, gym and laundry services were exceptional

breakfast was fair

i also used the gym and laundry services which were very convenient

it's not the hotel problem. i wish we are able to have breakfast.

cleanliness and customer service and location. nice early check in with late check out is great.

the breakfast and pool , sleep

the kids loved the pool and we had the area to ourselves

woke in the middle of the night by emergency alarm and other guests. screaming kids.

that i found out that they do have a pool and fitness center

the bed and pillows are very confotable!, also they allow us to do a late check out, very kind!

very good, breakfast, wifi and very clean

us the worst room available next to the laundry, pool & gym

vile smell in joe's bar and grill, although it seemed clean and the food was good and the staff helpful

staff was very friendly, room was clean and updated. free breakfast selection was very good.

staff was very accommodating and generous with a late check out

property was not up to hi express levels of service no restaurant, bar or pool was available during our stay and seemed unlikely in the near future

my key card didn't work on the gym door twice

the room was perfect for our needs; we have yet to use the pool or fitness area as there never seems to be enough

with migrants with lots of young kids in the hallways with room doors open and tons of trash outside the room doors

big rooms, spotless clean, very nice and quite, great services and of course the advantage of a late check out

convenient to airport. big rooms. good gym. let me have late check out.

there is a nice pool and a great gym with state of the art equipment included

the gym was modern and clean with a great variety of options

to airport, shuttle bus services, full amenities and great restaurant

free parking and late check out

even the casino no longer charges

they couldn't give us our original room, and so upgraded us and provided breakfast for free

the wonderful pool, kind staff, wonderful breakfast for my children and i.

the accommodations, breakfast, and gym.

they let us have a late check out and that was super appreciated after our long trip as we got to sleep in

they gave me a complimentary late check out

gym is lacking of equipment

i arrived at checking the fire alarm was blaring and fire department did turn it off (kids had gotten in via the pool)but then i think the hvac system was affected so the hallway to my

the transport to the airport and they let us do early check in.

the staff was friendly and helpful and accommodated a late check out

channels were not available, the air unit in our room was insanely loud, and after i verified my late check out twice, we were still called and had multiple employees come to the door and had our

great the breakfast was good roomservice was great but by far the best part of this stay was the late check out i was allowed- fantastic i stay here often but for see some reason all my points

very nice hotel and the workers are nice and allow a late check out

easy, free parking

safe location, everything you need i could not recommend the staff enough, very accomodating to late check out, always greeted by staff everywhere in hotel 5 stars

they have housekeeping every days the place is well secured, laundry facility and a gym.

did not have breakfast; we had brunch after we were offered an early check in

no room service, bar etc

excellent games room and gym

open to late check

right by a grocery store as well so we could take advantage of a kitchenette

no hot breakfast.

fun to have a kitchen with a stove and refrigerator

nice and clean modern studio with a simple kitchen

she was able to get me early check-in and late check out, which was a big help

good location for uber trips into salem nice to have a suite and kitchen

stay at this hotel is by far the best, our bedroom was separate from our living room and small kitchen, it was fabulous to come back to a clean room and be able to put food in a real fridge, we

the suite was great for family's. great breakfast and comfortable beds.

clean and roomy! i usually book just to take the kids swimming for the nite

the late check out time and proximity to groceries/pharmacy/hospital/coffee was perfect for my family

shuttle to harvard square

i wish we took advantage of the free shuttle

they gave me a voucher for the gym down the

very clean, friendly staff, free shuttle to/from cambridge

r insulin), roll away beds, late check out

requests were made for a refrigerator

receiving late check out is the best

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

we were also able to get free early check in and late check out

early check in and late check out were so very appreciated. the staff took great care of us.

late check out procedures, 3am fire alarm going off in neighboring room, extremely loud rumble from

good selection of food at restaurants close to a mall if you like shopping late check out to allow enough time to pack and eat before traveling home

we enjoyed the pool and the bar and the restaurant

breakfast was fabulous! pool was clean and the grounds were beautiful!

easy check in late check out super comfortable great location polite staff

every sports bar around the area packed after a game

we wish the bar had been open.

they do not have an on-site gym, you have to pay for a workout at a nearby gym

the gym was small and needs some updates

very accommodating with late check out till 2pm

bar closes at 11:00 pm not great if you are attending a hockey or basketball game

the gym was tiny

also, the wifi code we were given didn't work, i didn't mind too much because i have unlimited data, but

gym was pointless

the fellows at the check-in were kind and efficient at getting me booked for a late check out (with a day rate), and then getting me booked for additional nights when my entire

we always stay here when getting a late flight to uk

they were very kind and gave us a 2 pm courtesy late check out since we had a late flight

the staff gave us early check in and late check out

breakfast so delicious. coffee amazing. gym superb and professional. bed so comfortable.

did their best to get us in our room early as requested ( 1/2 hr) and offered a late check out of 2pm that was (+) also requested late check out and i was accommodated (+)front desk let me check in early and have a late check out (+) looked after us and allowed late check out

the gym was tiny and small

well the gym could have been a little bit bigger

the ambiance of the entrance and bar area was very inviting

the staff were welcoming and friendly, and the food served through room service was delicious

they were nice about late check out

have to agree every day to wifi whrn i examined the folio it says internet access instead of room charges which is frustrating

great gym and breakfast

thout password)

i had a problem with wifi

very nice staff who easily arranged for a late check out for us

friendly staff. nice bar and environment

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

it was clean and they had a nice gym

we had a nightcap in the bar and the bartender was so busy

bed was amazing and late check out was an excellent amenity!

staff was wonderful and location was great.very accommodating with late check out

requested a late check out and they accommodated us

we would have had to pay for a late check out and the hotel was quite expensive anyway.

hotel needs improving in terms of late check out, if people are running a marathon they shoul be more flexible and not just offer for

luggage facilities and late check out

if needed a late check out would cost 60

i liked the free late afternoon leomanade in the lobby

gym was moderately geared

amazing location, especially when traveling with kids

the bikes were an amazing perk. also early check in and late check out was amazing.

the bar was a little pricey but then so is boston

i really appreciated this as i havn't been to a gym since the beginning of the pandemic and it was great to use something other than the treadmill

gym is a bit too small

bar and food superb

even gave a complimentary late check out

location complementary water and late check out comfy bed

the hotel bar was great

coffee bar could be a little better

gym was very good

feeling well arriving back at the hotel and the staff took care to assure we were allowed a very late check out to accommodate us

i was very happy at the late check out time of noon to maximize our time

late check out! nice security feature in elevators, must flash key to access floors.

in after saying we had just gotten married they told us they would deliver champagne to our room later that day

we were able to get early check in and late check out

friendly front of house staff. very helpful. great location to explore boston. late check out.

we were given an early check in and nicer room for our anniversary