staff allowed us a complimentary late check out and done anything to help us

late check out so didn't feel rushed at all

friendly and helpful staff. clean comfy rooms. nice late check out so no rushing.

do enough for me, ordering taxis, arranging the spa visit with my daughter, sorting the wifi

super comfy bed. healthy choices in room service menu

late check out for free was a nice perk

location, room was spacious, late check out

te check out 10 an hour , bathrobes and slippers extra 13)

everything is extra charge

easy to request late check out even after we had checked in

ideal location central to everything,beautiful dining room ,superb breakfast and late check out

it was around the corner from the beautiful bar but was still quiet - and incredibly convenient

the rotunda bar and grill are great with a nod to high end sense without being stuffy

i ordered a room service salad from the restaurant which was excellent but

a short walk to the attractions of the cathedral, castle, bars, pubs etc

loved it i asked for extra tea bags and was given about 20 of them staff so pleasant and nice late check out no extra cost got loads of work done and drank some of that tea

breakfast was a little disorganised no menus and wet floor still cleaning bar area was bit messy

we had a nice drink in the bar when we got back

atmosphere in the bar & restaurant is typical english pub - fantastic

was delicious and plentiful, asked for early check in and this was facilitated

(we ended up getting a late check out as it was so nice) staff were pleasant and helpful on arrival, the bar staff, and

with everything i needed dining area very tasteful and cosy and a lovely bar area large area for parking spa is attached i paid a little extra to use it and it's

the restaurant and bar were both shut due to covid but the hotel provided room service for breakfast and evening meals if ordered in advance - breakfast tray was just ok but

i was a little unwell, so if there was room service, which would've been helpful, i couldn't see it

was very clean lots of history and spa was very relaxing and beautiful

staff were amazing and very accommodating to our request for late check out would defiantly be staying here again in the

a plate of scrambled eggs and a late check out from a clean, comfortable room on the sat morning

bar prices compared really well with tourist prices in town centre

breakfast, clean and tidy hotel

the breakfast was served hot and all cutlery and plates were very clean

staff friendly - accommodated a late check out and were very helpful

they had a carnival ride in the parking lot that ran till 11pm

loved the stables bar and restaurant.

great location, easy parking , excellent food , staff first class.

the room service and reception staff were particularly friendly and helpful

great breakfast , the staff late check out at 11

we were able to use the hotel facilities before check in and the late check out 11 was a real bonus

spa was fantastic and clean room, wide choice of breakfast, all in all, a great stay.

the food was very nice and the room service guys were swift and polite

fantastic location fantastic friendly staff food pool jacuzzi steam room

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

location and quick parking late check out at 12 ...

nice breakfast included, pleasant staff at night in the bar and in the daytime

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

clean, great food, spacious room, late check out. will def stay again. ate too and food fabulous

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered

breakfast was nice

and reception , bar staff experience very attentive waiters excellent and very attentive always on hand with a big

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

middle of the night while driving on the motorway after informing them i would be arriving very late to say my room wasent ready as they’d had a late check out and not cleaned it ( more like

room and bar was warm and friendly

the restaurant in with the bar was good, with a traditional character

nice quiet bar to sit it

the location was beautiful kids lived playing in the stream

the staff were very friendly and accommodating allowing us all to check in earlier and have a late check out

natasha was lovely and let me have a late check out at no additional cost, meaning i could relax and admire the most spectacular views

great breakfast, kind and very welcoming staff and owners, free parking and wifi

fabulous, excellent wines, staff friendly and helpful, dog friendly, very close & easy parking

room was comfortable with everything i needed, and the whole ambiance cosy, with a traditional bar too

staff. room. chapel. wedding barn. parking. location. tea. late check out.

room with plenty facilities clean and tidy hot tub was ready to us staff were friendly breakfast was

have been problematic as i could not have the room window open due to the close proximity of the kitchen chiller (

we were also situated above the places kitchen and at 6

venu for a wedding beautiful. the bar staff were fab. breakfast the next morning unreal.

offered us free breakfast, minibus transfer to metro and late check out on the

early check in and late check out

was great, the room was clean and comfortable and the bar downstairs had live music on

free parking and wifi was a bonus

early check in as room ready on arrival

great location in heart of barnard castle. able to arrange late check out

parking inevitably limited in these places but managed to get a space

is the morning had more choices than i thought and it was a welcome sight from what came from the kitchen

prices in the bar and restaurant and little expensive.

more rooms than parking spaces

location, food, excellent service, very clean late check out

bath robes for use also good size tv and sofa with coffee table and usb ports in the lamps also late check out at 12 plus taxi service cancelled be arranged at the

the late check out was great, the bed was really comfy and the breakfast was amazing.

on the top floor was immaculate and very spacious with a sofa an armchair and a desk chair

to the shopping mall, swimming pool was a bonus, and their gym was great , bed was extremely comfortable and overall very pleasant

they allowed me to have a late check out they had 24/7 reception

parking, good location, staff super friendly, cheap late check out, what more could you ask for

were really friendly and helpful, they arranged ,2 hours early check in time

the icing on the cake was a group of drunk kids right outside our room at 4-5am shouting and screaming and eating kebabs

kids got up through the night to use the loo and drunk people falling in from the night out coming

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

late check out, great hotel

limited choice of breakfast and same menu on a daily basis.

breakfast was great, and the kids loved it

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some breakfast so that says alotud83dude03, free parking was a bonus, staff were very

easy check in, spacious rooms, very clean, easy to find, comfortable stay and late check out

staff - check in was very easy clean white bedding and nice welcoming room late check in and late check out breakfast was

wifi could be better.

wifi. buffering all the time

to check in earlier than planned with no issue, breakfast was freshly cooked to order, plenty of parking and easy access from the