staff friendly - accommodated a late check out and were very helpful

however the free wifi made up for this

evening meal wasn't hot bar closed to early

bar restaurant excellent beers and food with very friendly staff room nice and cosy and easy parking

plenty of car parking

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

location and quick parking late check out at 12 ...

nice breakfast included, pleasant staff at night in the bar and in the daytime

the lady on reception/ bar was fantastic and our evening meal was lovley

clean, great food, spacious room, late check out. will def stay again. ate too and food fabulous

breakfast was good perfect poached eggs

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

bar food lovely, great room and breakfast

location, food, excellent service, very clean late check out

bath robes for use also good size tv and sofa with coffee table and usb ports in the lamps also late check out at 12 plus taxi service cancelled be arranged at the

on the top floor was immaculate and very spacious with a sofa an armchair and a desk chair

the late check out was great, the bed was really comfy and the breakfast was amazing.

nice and clean lovely decor, great shower,very friendly staff,wiifi very good breakfast,excellent spa facilities pool was a bit shallow but

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

late check out, great hotel

very easy , staff brilliant and car park very accomadating for our car and trailer

breakfast was perfect - set you up for the day

breakfast was very good with lots of choices

parking, good location, staff super friendly, cheap late check out, what more could you ask for

they allowed me to have a late check out they had 24/7 reception

the windows the cold water for the shower didnot work so i could only have a scalding shower kids couldn't use the shower or they wouldn't of been burnt

not great when you are traveling with family & kids

that we did not eat the police riot squad swarmed this place thank got we didnt have our kids do not beleave the photos off this hotel do not

offered us free breakfast, minibus transfer to metro and late check out on the

early check in and late check out

all good, if anything parking

was great, the room was clean and comfortable and the bar downstairs had live music on

free parking and wifi was a bonus

easy check in, spacious rooms, very clean, easy to find, comfortable stay and late check out

staff - check in was very easy clean white bedding and nice welcoming room late check in and late check out breakfast was

the rooms, bar and restaurant as well as friendly staff.

consistent wifi would be more helpful

accommodation, fabulous hotel clean fresh and everything you need for a stay, beautiful bar and restaurant, value for money and excellent menu , with earlybird specials and sunday lunch

late check out for free was a nice perk

we also paid for a late check out but found our key card didn't register this and we were locked out of our room

location, room was spacious, late check out

late check out ideal , and good time option for breakfast too

everything is extra charge

the bed was comfy room was clean staff very friendly good late check out

clean, comfortable, secure. complimentary biscuits. late check out.

could offer early check in and late check out

late check out is a bonus

value for money lovely and clean comfortable room late check out

i appreciated the late check out which helped with specifics on my stay

allowed early check in which after an early morning start was very useful.

we were given a late check out 2pm, so managed to visit the life centre too

friendly and welcoming staff, room was immaculate and very spacious and the bed was massive and very comfy

big room, free late check out and voucher for money off the bar

had late check out so went shopping left cases in room when we returned we had been locked out had to

for late check out and i ve been told they were too busy

late check out (well 12 noon on sunday), mezzanine lounge with complimentary coffee and

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

we asked for a late check out which was facilitated but nothing else done to try make our stay nice after the

i didn’t want to call reception and ask for someone to sort it as it was late and i needed to sleep

arrived we got a complimentary upgrade and late check out

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out added on

as a member the early check in and late check out was a massive bonus

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an afternoon appointment for our child

staff helpful with early check in and late check out as we are ihg members

appreciated an early check in, when i had stopped by to drop off my luggage until check in later in the day

late check out was bonus and well received

weekend rate with free drinks vouchers, free wifi and decent car park price and very convenient location for the sage theatre and newcastle

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

free wifi

breakfast was brilliant

late check out so didn't feel rushed at all

staff allowed us a complimentary late check out and done anything to help us

friendly and helpful staff. clean comfy rooms. nice late check out so no rushing.

the pool and gym we used the pool every day

the lady taking orders for room service was lovely excellent service

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check out with hampton honours , perfect location, breakfast excellent, room nice particularly

late check out on sunday was particularly good

great check in and out times - late check out suited us

met my needs very helpful staff complimentary late check out

excellent location and late check out

ideal location central to everything,beautiful dining room ,superb breakfast and late check out

dinner (mp white's) was excellent, as was breakfast (+) very friendly reception staff and wonderful breakfast (+)choice of cooked breakfast on top of buffet continental selection (+)room was fantastic and the breakfast was amazing (+)lovely room very clean breakfast was lovely staff were very pleasant (+)room, breakfast, location, friendly staff where all wonderful (+)lovely room, with lots of character. the breakfast was excellent. staff were very friendly. (+) the hotel was very unique and quirky in the rooms, very clean and the breakfast was lovely it was also my birthday and the hotel had my room decorated with a card, badge (+) best breakfast in a fantastic dining hall

room service trays were left outside other rooms in the corridor for hours which smelt bad and gave

building, excellent rooms, extremely helpful staff and great room service out of hours

good wifi

complimentary late check out of 12pm

good location and good late check out!

a late check in arriving from london and they gave me a late check out the following day which was

requested late check out, and it was granted to us for a small fee

open window cleaners kept knocking on door even when we told them we paid a extra 30 pound for late check out very

for a late check out, received a call then telling us our late check out wasn t on the list

free late check out.

check in at 2 pm and 10 pound per hour for late check out

we had a late check out and they also looked after our cases

offered late check out for no extra charge

out asked for late check out at night as i wanted a nice sleep in i was then harrassed on my misses birthday on

staff were lovely, great location, lovely breakfast and great late check out time

they gave us late check out which was lovely we are always rushing out for 10am check outs so this was great

also a very easy late check out process, rules clearly stated so did not mind paying the extra to stay a few hours

, shower was hot , pillows were comfortable, having a sofa bed was an added bonus, having the kitchen and breakfast bar worked very well , we will definitely be

they also gave me a late check out with no extra charges

good that it was a late check out

lovely decor and beds are super comfy and the late check out was great.

due to a heavy night on the tiles a late check out was no problem for the staff

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

position of room . comfy bed. late check out time.

we even got free late check out which was very much appreciated

were not very helpful, room was freezing, bed was very uncomfortable, no late check out

late check out was also a bonus

staff were nice but after asking for late check out which was not carried out we were not happy

a plate of scrambled eggs and a late check out from a clean, comfortable room on the sat morning

staff were amazing and very accommodating to our request for late check out would defiantly be staying here again in the

were lovely, the room comfortable and clean, the bathroom was clean and powerful shower, the breakfast great

the breakfast was served hot and all cutlery and plates were very clean

bar prices compared really well with tourist prices in town centre

helpful and friendly staff, early check in and late check out for free with the ihg app

late check out was also a nice touch

late check out if you are an ihg member too

hotel staff very accommodating and gave me late check out when i asked the breakfast is self service and best i have seen in a while

not allow a late check out and never has

natasha was lovely and let me have a late check out at no additional cost, meaning i could relax and admire the most spectacular views

the staff were very friendly and accommodating allowing us all to check in earlier and have a late check out

although the breakfast bar did not initially look promising the cooked breakfast was delicious, with special mention for

the rooms are above the restaurant and bar so it can get quite loud.

they even provided breakfast a bit earlier for us, so that my daughter got to eat before early morning training