working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

unflexible gym bookings

property had great food and amenities - their gym and spa was high end

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

an appt to use the gym

gym facility was well equipped, clean and staff very polite

the staff they were very kind with us. the room was very great, very spacious excellent pool.

the pools was immaculate and spacious

clean hotel with great pools and a good variety of food

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most at nature i felt in all the resorts

wifi was decent throughout the resort

breakfast was good,lunch was good

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

our entire experience was completely different from what we experienced in barcello the last two years we were there, not in a good way

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

nice beach area and half decent gym and spa

there was a nice big spa, a gym, on site pharmacy, oxxo store, gift shop all on the property

gym was too far from rooms

didn't like the distance between the rooms to the dining room or to the gym

pools, lazy river, beach, gym, spa all very nice

the gym wasn t as big as we would have liked

the gym, spa, and restaurants were all upper class level

we also used the gym and had several spa treatments - super

we enjoyed the well-equipped gym and fitness classes

it you need a spa, gym, restaurant in any mexico city or town your personal butler would do it for you

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

ts) - defect hot pool

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

we loved the daily volleyball games in the pool and getting to know other travelers

pool and other amenities, staff

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

phone in room did not work and app/site to order room service never worked

room service food is absolutely horrible

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

more food options little music in pool area the sargasso

kids pool could do with some shade

kids pool could do with some shade

pool could do with some shade

there are millions of places to go and party and have kids run around

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

bar by the beach, it is different story, you have to order food

as for the buffet, get them to make you an omelet for breakfast

the pool and the views are beautiful

i had so much fun at the music and pool bar so did the beach

liked the open concept of the main building , and the amazing large 4 pools , the large buffet restaurant where you never have to worry about finding a place to sit,

adults only is the way to go

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use the hydro therapy and steam/sauna not just spa

the gym was absolutely gorgeous and the shows were fun and pretty quality

food, gym was the best i've seen around. shows

beach front, great gym and spa

the pool areas were great, lots of activities to do around

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

the hydrotherapy spa was excellent

strikers sports bar was a lot of fun

large swimming pool

kids water park is extra charge, mini golf after 7,

i like the spa and de convention center

allow 17 yo to workout in the gym but you could if you stayed in the palace

large, well equipped and clean gym, like i have never seen before

great beaches, clean resort grounds, amazing gym facilities, breakfast was great.

gym, plenty of activities, great pools

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

we loved! barceló maya… the beach was the best place for our little kids

resort was absolutely stunning, lots for the kids to do

breakfast was just okay unless you got a omelet cooked which was pretty dang good

to eat and where to go every day get an all inclusive package, very convenient to travel with kids, we went there with my three years old and my nine months old and it was very comfortable

the gym at the colonial and the hydrotherapy were probably the highlight of my trip

service in the sports bar (only) was excellent

only thing that could be improved is the set up of the kids club

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

the u spa was one of the best massages i have had by far

perhaps would be good to upgrade the gym

beverages were not very boozy and mostly sugar and the gym was subpar and needs to be updated and cleaned more often

check-in process, need additional shows and events. the gym was below average.

things about this resort that the few could improve should not be mentioned except for the gym - a disaster common

gym

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

m), swimming pools, pool with bar, large room, beds

great gym

gym needs atencion as some equipment is rusty and perhaps a more suitable flooring is needed

walk to the beach, gym, breakfast area, and several restaurants and stores within the gated community

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

there is also a nice gym to burn those caloroies

from the entrance to the rooms, the gym, the restaurants, it was all very nice

the gym is very well equipped too

breakfast is the best we ve ever seen, staff is super friendly, everyone is smiling and ready to

the spa is incredible, and highly recommend

room was big and comfortable, the gym and fitness activities were great, the pools were great and the service was

the facilities were great, the gym was fantastic, and the food was very good most of the time

fantastic, completely unexpected, shows - great restaurants, with amazing dishes - good kids club, very

they had only 3/8 pools available

in 7 nights we managed to reserve only twice

pool bar service is very slow and never come

also, the kids water park was super fun my kid enjoyed it

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

there are adults-only pools and beaches (and restaurants) so we don’t have to listen to crying kids when we want to have some quiet time

water park

understood why it wasn t adults only because of covid 19

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

the disco was in renovation, but the bar was great.

had room service lunch and no one came to take the plates away

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

pool is amazing

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

the pool is not private for the room as stated in the reservation.

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

the restaurant had delicious food and the pool was key

a little more rustic than advertised.? pool wasn’t very inviting.

to begin with the service and facilities are terrific, the pool out of this world

the gym was excellent

in the main restaurant, seafood restaurant and mexican modern equipment and large variety in the gym good quality spirits included had a great massage in the

staff at the gym and the staff at the reception who charged me 155 $

walking to the gym and lobby from my room was far

guel) were not nice to me

the gym

wildlife, pool, adult pool oceanside, food, beverage, service, on-site shopping, entertainment, gym

was nice ariel gonzales was super informative alfonso was nice as well, the spa hortencia and kenya were great

the beach and pool

the kids club staff were excellent

beautiful jungle grounds, the jungle gym, the state of the art gym, having access to all the xcaret parks and how well-organised your

a lot of facilities were available inside the resort like tennis court, spa, gym, kids club

spa itself was really nice in terms of overall environment and design, with professional approach

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via

one pool for kids and it was under repairs/construction

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

i will say the bathroom in the gym was a little tart smelling but other than that the food was the best ive had ever

another minor issue is also that there was no squat rack in the gym

gym bathroom smelled rough. kinda hard to navigate but getting lost was kinda fun.

people that wore gym shorts and old tennis shoes were allowed in

there are fancy restaurants, walk-in restaurants, a cafe with to go items, buffets, 24/7 room service, food carts at the main pool, and snacks at the roof top pool

the breakfast was

the breakfast was disappointing, in your room there is only included a coffee, juice and a small plate

hotel restaurant food was very good except for the breakfast

regular breakfast was a joke

breakfast was delicious

the facilities are amazing and you also get to use the neighboring resorts gym and tennis court which we made the most of

) the gym is a bit small and can use more machines

the scenary was magical, the beach is pristine and they clean it everyday from seaweed, the gym is inside a jungle literally, the room was filled with exciting ammenities and excellent treats

the gym and yoga places are

kids have to be used to staying in high end places but have access to many cool spots

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

the variety of restaurants and the kids pool

i didn't like that there were so many kids while adults were drunk and trying to enjoy themselves

we had a spa and the ladies were great

adult pool cleanliness sport bar cleanliness

it needs a lot of updating, rooms, paint, pool cleanings

please change the clock in the gym

nice gym

we were told we cannot use the water provided in the gym when another staff told us we could

the kitchen top stove does not work properly

good breakfast

lot's of activities such as archery, use of bikes, dance classes, aqua gym, nice work out facility

one main pool; no ac on buffet restaurant and gym (which made almost impossible to work out for a long

it over to the adults only pool but i'm sure it was just as great) -my husband loved the included gym and said the sauna was a nice bonus as well -there's sooooo many free options included within

gym opens too late at 8am and breakfast ends at 9

once they realized that they can't fix it, the front desk operator suggested us to use the gym showers until the next day when they can fix our room

the only criticism i have is that the gym is a bit small and has outdated equipment

shared spaces: • the gym was filthy, with an unbearable smell making it unusable

équipement in your gym

gym was lack luster at best - i've seen better in a best western

the only minor downside is that the gym equipment could use an update

lead the beach volleyball and evening entertainment(halloween and circus show), carlos for aqua gym and stretching classes along with jonathan for aqua gym classes also and coco bingo around the (-) gym equipment was sparse and broken (-)the gym was not good equipped and the material was a bit old. (+) friendly staff, beautiful beach and ocean, high quality beverages, ease of access, aqua gym, the concierge david in villa 30 was extremely knowledgeable (-)there was too much music based/loud activities organised daily by the pool (like bingo, aqua-gym) which meant that the place was not quiet

we arrived during a week that the a la carte breakfast was closed and 1 restaurant closed

they could improve nightlife by setting up a better bar so it gets a bit more lively at nights

the breakfast options are great and the dinner reservations were amazing

're in mexico, no taco bar near the pool

includes ping pong tables, a tennis court and a small gym

for example only sports facilities were a single tennis court and a mediocre gym

there were many things to do like tennis, golf, basketball, table-tennis and gym

gym hours and pools hours they close way to early the beach was a 50min walk food was the

the gym could be bigger and have more equipment.

the pool closed at 8 pm which we thought was a little early

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

pool and personal were superior and friendly.

friendly staff, great room service

beach, staff were amazing particularly in kids club, huge variety of food available all day, good gym, good entertainment - kids loved it all

gym well equipped

enjoyed the live music in the evening and the aqua gym

the whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us

kids enjoyed the entertainment and kids club

our stay the gym was closed due to maintenance work, also one of the vip lounges which we paid extra to get

gym (you get the job done) close to 5th ave (walking distance 10-15 min) it is a private condo

my husband very much enjoys the gym

the gym was very small and needs a refresh

gym is next door but you can’t hear a thing

the pyramid in which the gym is inside of was gorgeous

fitness gym was outdated

gym was absolutely disgusting with no ac as well pool is very small i doubt many people used it

it also has a gym and sauna

terrace and good view from 3th floor, room maintains the cold what is very good, nice gym and golf lake with turtles

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

we used the spa for a swedish massage, it was amazing

the comfort of the room. the breakfast; healthy food included.

good location, pool had a good size as well as the rooms

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

room and excellent breakfast with a good outdoor swimming pool

facility fantastic staff the stay was pleasant the breakfast was fantastic everything was clean staff was efficient would stay there and recommended

or music in the gym would be good to pass the time exercising or biking

gym half the of the machines are broken, pool closed first 2 days,house keeping shows up late like

the pool, the gym and the quiet room

apart of turned conditioner off 24/7 and ventilation in the gym room

there is a gym as well, can be used with booked appointment in advance

gym was excellent

pool volleyball games were great fun and got us talking to other guests

ferry right next to you, small pool, smell of mold, everything was always wet.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

great pool area, very good restaurants, great staff. nice rooms