upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

phone in room did not work and app/site to order room service never worked

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

without beach shoes, there is a clear risk of injury

ts) - defect hot pool

pool and other amenities, staff

vegetarian choices are limited shade next to pool is rare

plenty of lounge chairs by the pool and on the beach

we also used the gym and had several spa treatments - super

it you need a spa, gym, restaurant in any mexico city or town your personal butler would do it for you

the gym is well equipped

the gym is one of the best i have seen

the gym wasn t as big as we would have liked

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

kids club, worse i have ever seen

the family selection is ideal for family with kids

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

main pool quite crowded but we were able to go to the adults only pools

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

pool, location, food was all good

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

4 hours later and 3 more trips down there we finally got them and the kids could finally go to sleep

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

gym facility was well equipped, clean and staff very polite

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

the sports bar, but be prepared to wait an hour for your food), there are some charges related to room service, the alcohol was cheap and watered down, it's definitely not top shelf

spa was really good

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

an appt to use the gym

property had great food and amenities - their gym and spa was high end

unflexible gym bookings

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

kids pool could do with some shade

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

maintenance issues at the pool and some paint in room

there are millions of places to go and party and have kids run around

there are millions of places to go and party and have kids run around

nice beach area and half decent gym and spa

pools, lazy river, beach, gym, spa all very nice

gym was too far from rooms

gym is garbage, pillows on bed are hard as rock, have to get out of bed to grab key card to turn of

loved the wildlife around the resort and it had a great gym

one had a mexican mall where you could shop or go to the casino there

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

at the other hotels where also allowed into our hotel they had to be 18 and above as we are adults only, so that was great

rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors

adults only site is quieter, but transport to other aspects of barcelo becomes a challenge during

beach front, great gym and spa

food, gym was the best i've seen around. shows

the gym was absolutely gorgeous and the shows were fun and pretty quality

best kids area is located at maya colonial

fitness center and pool

strikers sports bar was a lot of fun

i like the spa and de convention center

view and pool in ocean front room was really amazing

same kids menu every restaurant every meal isn’t acceptable

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has it all

allow 17 yo to workout in the gym but you could if you stayed in the palace

large, well equipped and clean gym, like i have never seen before

gym, plenty of activities, great pools

great beaches, clean resort grounds, amazing gym facilities, breakfast was great.

we enjoyed the breakfast buffet and location was very nice

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

kids club closes to early at 5 pm

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

the gym at the colonial and the hydrotherapy were probably the highlight of my trip

was not too much entertainment for kids aged 9 and had to pay for the best

no snack bar available near poolside no night entertainment or live

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers,

we travelled with kids and their faces on arriving in the reception were worth the cost

great gym

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

mfortable and large), room service, view

gym needs atencion as some equipment is rusty and perhaps a more suitable flooring is needed

eenery), enter hall, background of the hotel

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

restaurants all inclusive with good food, rooms are ok with great room service, good food around the pools, great cocktails selection and corona/ modelo beer

breakfast sausages and bacon just the way i like them (little detail, i know (-) when you arrive after checking in, you will get pulled aside to be signed up for a vacation club breakfast presentation with the promise of a no-pressure presentation in return for a $150 hotel (+) lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice (+)breakfast was fantastic (-) one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don t go (+)breakfast was average (-) i accepted the invitation to the breakfast presentation in exchange for spas and points (again several family members go to the spa

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

we did not have the chance to use the water park

great service from bar stuff

food very plain, watered drinks, uncharming pool area, lack of sunbeds

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

not sure) the kid s part of the property is closed and under renovation, which means there were kids allowed in certain areas where they would

not that much of an issue, but if one books and adults-only resort, one expects that

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

gym

beverages were not very boozy and mostly sugar and the gym was subpar and needs to be updated and cleaned more often

gym wasn't available

things about this resort that the few could improve should not be mentioned except for the gym - a disaster common

perhaps would be good to upgrade the gym

there is also a nice gym to burn those caloroies

the gym is very well equipped too

from the entrance to the rooms, the gym, the restaurants, it was all very nice

beautiful property, great staff, loved the kids club!

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

the facilities were great, the gym was fantastic, and the food was very good most of the time

room was big and comfortable, the gym and fitness activities were great, the pools were great and the service was

we were only able to receive room service one time in 5 days after being told it was 24 hours

e was the kids pool) and they were not enough for all the people staying at the hotel

only at breakfast, and this was always watered down

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

pool is amazing

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

the pool is not private for the room as stated in the reservation.

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

the restaurant had delicious food and the pool was key

a little more rustic than advertised.? pool wasn’t very inviting.

to begin with the service and facilities are terrific, the pool out of this world

the gym

wildlife, pool, adult pool oceanside, food, beverage, service, on-site shopping, entertainment, gym

room service is also a $5 fee, unless you upgrade

room service did not answered when called

some snacks at the bar would be nice

beautiful jungle grounds, the jungle gym, the state of the art gym, having access to all the xcaret parks and how well-organised your

a lot of facilities were available inside the resort like tennis court, spa, gym, kids club

one pool for kids and it was under repairs/construction

if anything i would say they need a closer bathroom to the main pool.

like massage spa and many others

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

i will say the bathroom in the gym was a little tart smelling but other than that the food was the best ive had ever

another minor issue is also that there was no squat rack in the gym

gym bathroom smelled rough. kinda hard to navigate but getting lost was kinda fun.

people that wore gym shorts and old tennis shoes were allowed in

the spa wow best experience of my life please spend that money and book a massage you won t regret

the gym and yoga places are

the scenary was magical, the beach is pristine and they clean it everyday from seaweed, the gym is inside a jungle literally, the room was filled with exciting ammenities and excellent treats

the facilities are amazing and you also get to use the neighboring resorts gym and tennis court which we made the most of

) the gym is a bit small and can use more machines

spa is outstanding

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

were not exting considering that it was christmas, not kid friendly i had a 18,16,11,1 year old kids with our crew

the pools

i didn't like that there were so many kids while adults were drunk and trying to enjoy themselves

- they children’s pool is so far from adults pool - they might provide more frequency of transportation to the beach

we were told we cannot use the water provided in the gym when another staff told us we could

nice gym

please change the clock in the gym

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

breakfast was great and the location too, the room was very comfortable and the bed was what i

the gym is very well equipped and worth a visit

it over to the adults only pool but i'm sure it was just as great) -my husband loved the included gym and said the sauna was a nice bonus as well -there's sooooo many free options included within

one main pool; no ac on buffet restaurant and gym (which made almost impossible to work out for a long

lot's of activities such as archery, use of bikes, dance classes, aqua gym, nice work out facility

once they realized that they can't fix it, the front desk operator suggested us to use the gym showers until the next day when they can fix our room

gym was lack luster at best - i've seen better in a best western

shared spaces: • the gym was filthy, with an unbearable smell making it unusable

the only criticism i have is that the gym is a bit small and has outdated equipment

the gym was very disappointing and wasn't very clean

équipement in your gym

lead the beach volleyball and evening entertainment(halloween and circus show), carlos for aqua gym and stretching classes along with jonathan for aqua gym classes also and coco bingo around the (-) gym equipment was sparse and broken (-)the gym was not good equipped and the material was a bit old. (+) friendly staff, beautiful beach and ocean, high quality beverages, ease of access, aqua gym, the concierge david in villa 30 was extremely knowledgeable (-)there was too much music based/loud activities organised daily by the pool (like bingo, aqua-gym) which meant that the place was not quiet

room service, staff, restaurants, facilities looked elegant, all you can drink and eat, beach side

of food, friendlyness of stuff, great service and hospitality, room service, location at the beach

it is adults only, all inclusive and there really isn t anything it does not include

from; room service, breakfast, lunch, pool side service

there were many things to do like tennis, golf, basketball, table-tennis and gym

includes ping pong tables, a tennis court and a small gym

for example only sports facilities were a single tennis court and a mediocre gym

gym hours and pools hours they close way to early the beach was a 50min walk food was the

the gym could be bigger and have more equipment.

gym well equipped

beach, staff were amazing particularly in kids club, huge variety of food available all day, good gym, good entertainment - kids loved it all

enjoyed the live music in the evening and the aqua gym

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel facilities

swimming pool area, architecture, breakfast, variety of restaurants.

gym is next door but you can’t hear a thing

my husband very much enjoys the gym

there were no prawns :/ could invest more in the gym

the gym was very small and needs a refresh

handles didn’t work well, gym was too small, sargassum, and the earliest restaurant reservation available was

the gym was excellent

in the main restaurant, seafood restaurant and mexican modern equipment and large variety in the gym good quality spirits included had a great massage in the

staff at the gym and the staff at the reception who charged me 155 $

walking to the gym and lobby from my room was far

the kids' club was awesome as was the gym

it also has a gym and sauna

gym was closed during our stay due to reconstruction and the pool barely gets any sunlight.

terrace and good view from 3th floor, room maintains the cold what is very good, nice gym and golf lake with turtles

gym was very old with no a/c there was no bar as detailed although one of the ladies did make us s

fitness gym was outdated

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

we used the spa for a swedish massage, it was amazing

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

this hotel offers great service and excellent buffet breakfast. will definitely return!

good if you are not picky. nice pool and meals are ok

room and excellent breakfast with a good outdoor swimming pool

a dirty pool

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

breakfast is good and enough

or music in the gym would be good to pass the time exercising or biking

gym half the of the machines are broken, pool closed first 2 days,house keeping shows up late like

there is a gym as well, can be used with booked appointment in advance

the pool, the gym and the quiet room

spacious room, wide open lobby/dining area, clean, large, inviting in ground pool, nice gym room

gym was excellent

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

great pool area, very good restaurants, great staff. nice rooms

pool was dirty

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

the gym also didn’t have ac which is not ideal

gym could have air conditioning

toilet paper, had to go to the gym next door

there’s a decent size pool and a basic gym

staff was excellent the hotel is clean the bed i comfortable had a washer and dryer all good the gym was good the staff let us stay 3 hours after the checkout not in the room however thy were so