you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

m), swimming pools, pool with bar, large room, beds

gym needs atencion as some equipment is rusty and perhaps a more suitable flooring is needed

mfortable and large), room service, view

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

eenery), enter hall, background of the hotel

also, the kids water park was super fun my kid enjoyed it

great service from bar stuff

water park, kids activities and kids club

the pool entertainment staff was lively and full of infectious energy

pool bar service is very slow and never come

der normal circumstances) not be allowed

and the night time room service food was not

the bartender in heaven and the bar next to umo were beyond amazing

pool schedule was too short, wished they let the pool open longer.

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

the gym at the colonial and the hydrotherapy were probably the highlight of my trip

of all we got an upgrade to other of their hotels in the complex: barceló riviera maya the best one of all of them so this was amazing

we also enjoyed our spa time

kids loved the barcy water park & playing at the beach

gardens, plenty of open areas, clean pool, feels secure

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

breakfast was exceptional

my 4-year-old son had a great time in the kids club, shows at night were entertaining, good service to pick up the glasses around the beach

my 2yo and 6yo loved the kids pool too

the breakfast option could have added more non pork products. add turkey sausage, bacon ect.

great beaches, clean resort grounds, amazing gym facilities, breakfast was great.

allow 17 yo to workout in the gym but you could if you stayed in the palace

large, well equipped and clean gym, like i have never seen before

gym, plenty of activities, great pools

ly at the breakfast)

i like the spa and de convention center

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

grounds are lovely and the pools and beach are fantastic

large swimming pool

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

the gym was absolutely gorgeous and the shows were fun and pretty quality

beach front, great gym and spa

food, gym was the best i've seen around. shows

lines for the bar were long as there was one bartender

the beach , pool and the food

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

liked the open concept of the main building , and the amazing large 4 pools , the large buffet restaurant where you never have to worry about finding a place to sit,

adults only site is quieter, but transport to other aspects of barcelo becomes a challenge during

i had so much fun at the music and pool bar so did the beach

lots of guests but it felt relaxed and calm, plenty of sun beds and room either by the huge pools or on the beach

kids pool could do with some shade

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

there are millions of places to go and party and have kids run around

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

maintenance issues at the pool and some paint in room

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

room service food is absolutely horrible

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

ts) - defect hot pool

vegetarian choices are limited shade next to pool is rare

plenty of lounge chairs by the pool and on the beach

without beach shoes, there is a clear risk of injury

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

it you need a spa, gym, restaurant in any mexico city or town your personal butler would do it for you

we enjoyed the well-equipped gym and fitness classes

great variety of restaurants, great spa and gym

the gym, spa, and restaurants were all upper class level

the gym is well equipped

kids club, worse i have ever seen

the kids club at the beach could have been better.

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

the pool was clean and huge

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

the breakfast was excellent. a lot of choice and very very nice.

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

my kids loved the juniors kids club

center was good with equipment for all sports, though some facilities needed a repair (ex: mini golf)

very noisy as we were close to the bar and families in our building. food could be better.

great swimming area on beach - so many great pool options

gym facility was well equipped, clean and staff very polite

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and all of the staff

very nice pool and food was good

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

clean hotel with great pools and a good variety of food

an appt to use the gym

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

unflexible gym bookings

property had great food and amenities - their gym and spa was high end

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

nice beach area and half decent gym and spa

pools, lazy river, beach, gym, spa all very nice

gym was too far from rooms

didn't like the distance between the rooms to the dining room or to the gym

gym is garbage, pillows on bed are hard as rock, have to get out of bed to grab key card to turn of

wildlife, pool, adult pool oceanside, food, beverage, service, on-site shopping, entertainment, gym

the gym

big and beautiful, kids friendly.

same with a bar lady at the pool

pools were clean and very nice

beautiful jungle grounds, the jungle gym, the state of the art gym, having access to all the xcaret parks and how well-organised your

a lot of facilities were available inside the resort like tennis court, spa, gym, kids club

the rooms are luxurious

my son surprised the ladies with spa treatments mulak and the massage was one of the best i've had

one thing i didn t love was that you cannot leave the property when you drop your kids at the kids club

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

another minor issue is also that there was no squat rack in the gym

i will say the bathroom in the gym was a little tart smelling but other than that the food was the best ive had ever

people that wore gym shorts and old tennis shoes were allowed in

gym bathroom smelled rough. kinda hard to navigate but getting lost was kinda fun.

there is a mini bar / speakeasy called el deseo which although is very pretty due to the lighting, is also very

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

the facilities are amazing and you also get to use the neighboring resorts gym and tennis court which we made the most of

the scenary was magical, the beach is pristine and they clean it everyday from seaweed, the gym is inside a jungle literally, the room was filled with exciting ammenities and excellent treats

) the gym is a bit small and can use more machines

the gym and yoga places are

cozy room service nights in

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

we were told we cannot use the water provided in the gym when another staff told us we could

please change the clock in the gym

nice gym

) healthy breakfast, huge beautiful lobby, wifi always works, friendly staff - they just have it solid

breakfast was perfect (very well served, and tons of variety)

in the middle of our stage they charged us an extra cost because they said the ages of the kids were not being informed properly by booking, and both of my kids appeared as babies

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

we had a spa and the ladies were great

i didn't like that there were so many kids while adults were drunk and trying to enjoy themselves

gym opens too late at 8am and breakfast ends at 9

lot's of activities such as archery, use of bikes, dance classes, aqua gym, nice work out facility

staff, perfect beach, good rooms well looked after, and good gym, the whole resort very green

it over to the adults only pool but i'm sure it was just as great) -my husband loved the included gym and said the sauna was a nice bonus as well -there's sooooo many free options included within

were in bad shape, equipment in gym was broken, 3 kayaks and paddle boards for many guests, lost luggage delivered at 3am and front

gym was lack luster at best - i've seen better in a best western

shared spaces: • the gym was filthy, with an unbearable smell making it unusable

the only minor downside is that the gym equipment could use an update

équipement in your gym

the gym was very disappointing and wasn't very clean

lead the beach volleyball and evening entertainment(halloween and circus show), carlos for aqua gym and stretching classes along with jonathan for aqua gym classes also and coco bingo around the (-) gym equipment was sparse and broken (-)the gym was not good equipped and the material was a bit old. (+) friendly staff, beautiful beach and ocean, high quality beverages, ease of access, aqua gym, the concierge david in villa 30 was extremely knowledgeable (-)there was too much music based/loud activities organised daily by the pool (like bingo, aqua-gym) which meant that the place was not quiet

more tv s at the bar by the main pool

the room service food after hours is not very tasty and one night it took almost 2 hours to arrive

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

we paid for a pool view room and the room we got given, couldnt see a single piece of water

includes ping pong tables, a tennis court and a small gym

for example only sports facilities were a single tennis court and a mediocre gym

the gym could be bigger and have more equipment.

gym hours and pools hours they close way to early the beach was a 50min walk food was the

there were many things to do like tennis, golf, basketball, table-tennis and gym

gym well equipped

enjoyed the live music in the evening and the aqua gym

beach, staff were amazing particularly in kids club, huge variety of food available all day, good gym, good entertainment - kids loved it all

our kids love the pool and the beach so clean ,they tried to keep the sargassum to a minimum

about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach

gym (you get the job done) close to 5th ave (walking distance 10-15 min) it is a private condo

the gym was very small and needs a refresh

handles didn’t work well, gym was too small, sargassum, and the earliest restaurant reservation available was

i go to the gym daily, and this is the only thing that would keep me from coming back

there were no prawns :/ could invest more in the gym

gym

beverages were not very boozy and mostly sugar and the gym was subpar and needs to be updated and cleaned more often

things about this resort that the few could improve should not be mentioned except for the gym - a disaster common

the gym was spotless and well-equipped with high-quality machines one of the best i ve seen at a

the gym

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

a dirty pool

good if you are not picky. nice pool and meals are ok

facility fantastic staff the stay was pleasant the breakfast was fantastic everything was clean staff was efficient would stay there and recommended

breakfast is good and enough

gym was very old with no a/c there was no bar as detailed although one of the ladies did make us s

the pyramid in which the gym is inside of was gorgeous

it also has a gym and sauna

gym was absolutely disgusting with no ac as well pool is very small i doubt many people used it

terrace and good view from 3th floor, room maintains the cold what is very good, nice gym and golf lake with turtles

we used the spa for a swedish massage, it was amazing

this hotel offers great service and excellent buffet breakfast. will definitely return!

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

gym half the of the machines are broken, pool closed first 2 days,house keeping shows up late like

and, antonio was there to save the day when he discovered me using the gym facilities at 6 a

no bar in the hotel - impossible to get a drink cold pool not good maintained gym sealed windows

apart of turned conditioner off 24/7 and ventilation in the gym room

the pool, the gym and the quiet room

gym was excellent

ferry right next to you, small pool, smell of mold, everything was always wet.

pool was dirty

pool hours too short

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

the gym is very well equipped too

there is also a nice gym to burn those caloroies

from the entrance to the rooms, the gym, the restaurants, it was all very nice

breakfast is ridiculously amazing - chilaquiles made to order

beautiful property, great staff, loved the kids club!

good location. friendly staff. amenities as pool and gym.

location just 5 blocks away from 5th avenue gym and sauna included comfortable room friendly staff clean

there’s a decent size pool and a basic gym

the gym also didn’t have ac which is not ideal

staff was excellent the hotel is clean the bed i comfortable had a washer and dryer all good the gym was good the staff let us stay 3 hours after the checkout not in the room however thy were so

little hotel, good gym and rooftop pool, great staff and mamagement

friendly and very helpful staff! great location great pool great massages! good gym

gym

the hours were short though and the spa was not even open as they cut hours drastically because of the virus

the location and the roof top pool are great