bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

nice beach area and half decent gym and spa

didn't like the distance between the rooms to the dining room or to the gym

pools, lazy river, beach, gym, spa all very nice

gym is garbage, pillows on bed are hard as rock, have to get out of bed to grab key card to turn of

there was a nice big spa, a gym, on site pharmacy, oxxo store, gift shop all on the property

the gym was spotless and well-equipped with high-quality machines one of the best i ve seen at a

perhaps would be good to upgrade the gym

check-in process, need additional shows and events. the gym was below average.

the gym

gym

property had great food and amenities - their gym and spa was high end

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

an appt to use the gym

unflexible gym bookings

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

gym facility was well equipped, clean and staff very polite

are going to be dehydrated from extreme diarrhea) or even ginger ale and crackers without a $20 room service charge when you can't leave the room

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

room service food was terrible

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

the pool was clean and huge

main pool quite crowded but we were able to go to the adults only pools

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

loved the adult & the secret pool, fernando and armin were great

there was only one pool available until midnight, the other ones closed at 6pm

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

little kids club near the beach was underwhelming

my kids loved the juniors kids club

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

from the entrance to the rooms, the gym, the restaurants, it was all very nice

there is also a nice gym to burn those caloroies

the gym is very well equipped too

beautiful property, great staff, loved the kids club!

tacos from the pool bar were delicious

the facilities were great, the gym was fantastic, and the food was very good most of the time

room was big and comfortable, the gym and fitness activities were great, the pools were great and the service was

the pools were clean and a better option for swimming

room service when we arrived was horrible

small beach and many pools to enjoy, the staff is super friendly, special shout out to the lobby bar staff they were just amazing

the gym wasn t as big as we would have liked

the gym, spa, and restaurants were all upper class level

we enjoyed the well-equipped gym and fitness classes

the gym is well equipped

we also used the gym and had several spa treatments - super

ts) - defect hot pool

vegetarian choices are limited shade next to pool is rare

plenty of lounge chairs by the pool and on the beach

breakfast til late night room service the foods offered were varied and delicious

pool and other amenities, staff

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

phone in room did not work and app/site to order room service never worked

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

room service food is absolutely horrible

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

very comfortable beds, tranquil swimming pool

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

pool is amazing

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

loud frogs at night who swim around the pool and hop around the restaurant area

a little more rustic than advertised.? pool wasn’t very inviting.

very tasty breakfast was served in the area near a pool

there are millions of places to go and party and have kids run around

kids pool could do with some shade

kids pool could do with some shade

there are millions of places to go and party and have kids run around

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

liked the open concept of the main building , and the amazing large 4 pools , the large buffet restaurant where you never have to worry about finding a place to sit,

adults only is the way to go

one had a mexican mall where you could shop or go to the casino there

the pool and the views are beautiful

beach front, great gym and spa

the gym was absolutely gorgeous and the shows were fun and pretty quality

food, gym was the best i've seen around. shows

the beach , pool and the food

fitness center and pool

of things to do for adults & kids

same kids menu every restaurant every meal isn’t acceptable

the hydrotherapy spa was excellent

i heard the spa is amazing, however i didn't know in time to check it out myself

large swimming pool

gym, plenty of activities, great pools

great beaches, clean resort grounds, amazing gym facilities, breakfast was great.

allow 17 yo to workout in the gym but you could if you stayed in the palace

large, well equipped and clean gym, like i have never seen before

kids area

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

we enjoys the restaurants, bowling, water park, mini gulf and the swimming pool

kids still slept fine in them though

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

would have liked to see a coffee bar or cafe option during the day

the gym at the colonial and the hydrotherapy were probably the highlight of my trip

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers,

only thing that could be improved is the set up of the kids club

service in the sports bar (only) was excellent

there is also an adult pool which was superb too

walk to the beach, gym, breakfast area, and several restaurants and stores within the gated community

mfortable and large), room service, view

eenery), enter hall, background of the hotel

gym needs atencion as some equipment is rusty and perhaps a more suitable flooring is needed

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

we did not have the chance to use the water park

room service was great

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

heaven section pool was full of amazing music, live bar and entertainment

heaven section pool was full of amazing music, live bar and entertainment

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

understood why it wasn t adults only because of covid 19

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

the gym was excellent

in the main restaurant, seafood restaurant and mexican modern equipment and large variety in the gym good quality spirits included had a great massage in the

staff at the gym and the staff at the reception who charged me 155 $

walking to the gym and lobby from my room was far

guel) were not nice to me

breakfast was delicious

the breakfast was disappointing, in your room there is only included a coffee, juice and a small plate

the breakfast could have more option for meat , no steak sausage bacon or salmon on the menu

hotel restaurant food was very good except for the breakfast

point opting for breakfast included because it’s only fruit and a coffee

pool and personal were superior and friendly.

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

the pool was wonderful as well and the room was wonderfully decorated

friendly staff, great room service

4 swimming pools, great garden, nice spa area

the facilities at the hostel were fantastic: free welcome drink, gym/fitness area, two pools, and plenty of areas to relax in

very good bed, good pillows, nice shower, rooftop swimming pool

the rooftop bar was extremely expensive for all drinks

the pool on the lower part of the hotel is very shallow

the roof top pool deck is awesome

access to multiple pools, gym on the roof

good downtown location. lovely pool area. roof top pool and gym were a bonus.

we also used the pools and gym quite often

the hotel is not completely finished, yet we were able to use the two pools and the gym, which are all top notch

— directly across from a grocery store and within walking distance to cafés, restaurants, gyms, and everything you need

hotel is in a great location and has a large room, a terrace on the roof, a gym and a pool

didn't top up coffee. gym was quite basic

nice staff, had a gym

had small kitchen in room

good a/c and wifi

it also has an outdoors gym

gym, pool + dmt possibility to try (kinda expensive) +/- small, but beautiful rooms (good

the gym is nice

pool, gym , very nice place to do yoga and possibility to use sauna and ice bath with extra

there is an outdoor gym to help us burn all the mexican food we ate hehe