the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

the beach bar line gets long

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

little kids club near the beach was underwhelming

the pools were beautiful

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

gym facility was well equipped, clean and staff very polite

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the pools and lobby were nice

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

an appt to use the gym

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

property had great food and amenities - their gym and spa was high end

unflexible gym bookings

it you need a spa, gym, restaurant in any mexico city or town your personal butler would do it for you

great variety of restaurants, great spa and gym

we enjoyed the well-equipped gym and fitness classes

we also used the gym and had several spa treatments - super

the gym, spa, and restaurants were all upper class level

gym was too far from rooms

there was a nice big spa, a gym, on site pharmacy, oxxo store, gift shop all on the property

loved the wildlife around the resort and it had a great gym

pools, lazy river, beach, gym, spa all very nice

gym is garbage, pillows on bed are hard as rock, have to get out of bed to grab key card to turn of

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

ts) - defect hot pool

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

we loved the daily volleyball games in the pool and getting to know other travelers

pool and other amenities, staff

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

phone in room did not work and app/site to order room service never worked

room service food is absolutely horrible

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

more food options little music in pool area the sargasso

kids pool could do with some shade

kids pool could do with some shade

pool could do with some shade

there are millions of places to go and party and have kids run around

one had a mexican mall where you could shop or go to the casino there

very modern, new, open, spacious and wellkept facilities. the pool swimup bars are a must.

at the other hotels where also allowed into our hotel they had to be 18 and above as we are adults only, so that was great

rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors

adults only site is quieter, but transport to other aspects of barcelo becomes a challenge during

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

food very plain, watered drinks, uncharming pool area, lack of sunbeds

the gym was absolutely gorgeous and the shows were fun and pretty quality

food, gym was the best i've seen around. shows

beach front, great gym and spa

the pool areas were great, lots of activities to do around

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

the hydrotherapy spa was excellent

strikers sports bar was a lot of fun

large swimming pool

kids water park is extra charge, mini golf after 7,

i like the spa and de convention center

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

breakfast was good and variety of to choose from

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

resort was absolutely stunning, lots for the kids to do

allow 17 yo to workout in the gym but you could if you stayed in the palace

gym, plenty of activities, great pools

great beaches, clean resort grounds, amazing gym facilities, breakfast was great.

large, well equipped and clean gym, like i have never seen before

we had a “premium” room for 2 adults + 2 kids, and we could barely fit

the gym at the colonial and the hydrotherapy were probably the highlight of my trip

service in the sports bar (only) was excellent

only thing that could be improved is the set up of the kids club

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

the u spa was one of the best massages i have had by far

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

gym needs atencion as some equipment is rusty and perhaps a more suitable flooring is needed

eenery), enter hall, background of the hotel

m), swimming pools, pool with bar, large room, beds

walk to the beach, gym, breakfast area, and several restaurants and stores within the gated community

things about this resort that the few could improve should not be mentioned except for the gym - a disaster common

the gym was spotless and well-equipped with high-quality machines one of the best i ve seen at a

perhaps would be good to upgrade the gym

the gym

check-in process, need additional shows and events. the gym was below average.

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

nice water park

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

alvarez at eden pool is the best, we made sure to be in his section everyday

the kids club could be a lil better compared to other hotels but they are very kind and honestly no

pool bar service is very slow and never come

heaven section pool was full of amazing music, live bar and entertainment

the disco was in renovation, but the bar was great.

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

there is also a nice gym to burn those caloroies

the gym is very well equipped too

from the entrance to the rooms, the gym, the restaurants, it was all very nice

beautiful property, great staff, loved the kids club!

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

the facilities were great, the gym was fantastic, and the food was very good most of the time

room was big and comfortable, the gym and fitness activities were great, the pools were great and the service was

we were only able to receive room service one time in 5 days after being told it was 24 hours

e was the kids pool) and they were not enough for all the people staying at the hotel

only at breakfast, and this was always watered down

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

pool is amazing

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

the pool is not private for the room as stated in the reservation.

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

the restaurant had delicious food and the pool was key

a little more rustic than advertised.? pool wasn’t very inviting.

to begin with the service and facilities are terrific, the pool out of this world

the gym

wildlife, pool, adult pool oceanside, food, beverage, service, on-site shopping, entertainment, gym

room service is also a $5 fee, unless you upgrade

room service did not answered when called

some snacks at the bar would be nice

beautiful jungle grounds, the jungle gym, the state of the art gym, having access to all the xcaret parks and how well-organised your

a lot of facilities were available inside the resort like tennis court, spa, gym, kids club

one pool for kids and it was under repairs/construction

if anything i would say they need a closer bathroom to the main pool.

like massage spa and many others

walking to the gym and lobby from my room was far

the gym was excellent

in the main restaurant, seafood restaurant and mexican modern equipment and large variety in the gym good quality spirits included had a great massage in the

guel) were not nice to me

staff at the gym and the staff at the reception who charged me 155 $

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

i will say the bathroom in the gym was a little tart smelling but other than that the food was the best ive had ever

another minor issue is also that there was no squat rack in the gym

gym bathroom smelled rough. kinda hard to navigate but getting lost was kinda fun.

people that wore gym shorts and old tennis shoes were allowed in

there are fancy restaurants, walk-in restaurants, a cafe with to go items, buffets, 24/7 room service, food carts at the main pool, and snacks at the roof top pool

the gym and yoga places are

) the gym is a bit small and can use more machines

the facilities are amazing and you also get to use the neighboring resorts gym and tennis court which we made the most of

the scenary was magical, the beach is pristine and they clean it everyday from seaweed, the gym is inside a jungle literally, the room was filled with exciting ammenities and excellent treats

one only negative thing to say the spa manager is in the wrong place i could suggest for his soul to work in a city like miami beach

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

we had a spa and the ladies were great

i didn't like that there were so many kids while adults were drunk and trying to enjoy themselves

were not exting considering that it was christmas, not kid friendly i had a 18,16,11,1 year old kids with our crew

our kids enjoyed the activities at the pool and the shows in the evening

nice gym

we were told we cannot use the water provided in the gym when another staff told us we could

please change the clock in the gym

good breakfast

the hot buffet breakfast provided was good too

hotel restaurant food was very good except for the breakfast

the breakfast was

the breakfast could have more option for meat , no steak sausage bacon or salmon on the menu

the breakfast was disappointing, in your room there is only included a coffee, juice and a small plate

breakfast, food and drinks where amazing and all included in the all inclusive rate room was

lot's of activities such as archery, use of bikes, dance classes, aqua gym, nice work out facility

one main pool; no ac on buffet restaurant and gym (which made almost impossible to work out for a long

it over to the adults only pool but i'm sure it was just as great) -my husband loved the included gym and said the sauna was a nice bonus as well -there's sooooo many free options included within

gym opens too late at 8am and breakfast ends at 9

once they realized that they can't fix it, the front desk operator suggested us to use the gym showers until the next day when they can fix our room

the only criticism i have is that the gym is a bit small and has outdated equipment

shared spaces: • the gym was filthy, with an unbearable smell making it unusable

équipement in your gym

gym was lack luster at best - i've seen better in a best western

the only minor downside is that the gym equipment could use an update

lead the beach volleyball and evening entertainment(halloween and circus show), carlos for aqua gym and stretching classes along with jonathan for aqua gym classes also and coco bingo around the (-) gym equipment was sparse and broken (-)the gym was not good equipped and the material was a bit old. (+) friendly staff, beautiful beach and ocean, high quality beverages, ease of access, aqua gym, the concierge david in villa 30 was extremely knowledgeable (-)there was too much music based/loud activities organised daily by the pool (like bingo, aqua-gym) which meant that the place was not quiet

we arrived during a week that the a la carte breakfast was closed and 1 restaurant closed

they could improve nightlife by setting up a better bar so it gets a bit more lively at nights

the breakfast options are great and the dinner reservations were amazing

're in mexico, no taco bar near the pool

includes ping pong tables, a tennis court and a small gym

for example only sports facilities were a single tennis court and a mediocre gym

there were many things to do like tennis, golf, basketball, table-tennis and gym

gym hours and pools hours they close way to early the beach was a 50min walk food was the

the gym could be bigger and have more equipment.

beach, staff were amazing particularly in kids club, huge variety of food available all day, good gym, good entertainment - kids loved it all

gym well equipped

enjoyed the live music in the evening and the aqua gym

the pool area was really nice too

although there were families and kids, it was easy to have some peace and quiet

i go to the gym daily, and this is the only thing that would keep me from coming back

gym is next door but you can’t hear a thing

our stay the gym was closed due to maintenance work, also one of the vip lounges which we paid extra to get

the gym was very small and needs a refresh

gym (you get the job done) close to 5th ave (walking distance 10-15 min) it is a private condo

gym was closed during our stay due to reconstruction and the pool barely gets any sunlight.

it also has a gym and sauna

the pyramid in which the gym is inside of was gorgeous

gym was absolutely disgusting with no ac as well pool is very small i doubt many people used it

fitness gym was outdated

we used the spa for a swedish massage, it was amazing

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

this hotel offers great service and excellent buffet breakfast. will definitely return!

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

facility fantastic staff the stay was pleasant the breakfast was fantastic everything was clean staff was efficient would stay there and recommended

plenty of parking and free breakfast that was very good

it has a nice outdoor pool and sitting area

excelent breakfast. served to the room due to covid restrictions

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

there seemed to be one pool that played louder thumpy music

4 swimming pools, great garden, nice spa area

the pool closed at 8 pm which we thought was a little early

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

or music in the gym would be good to pass the time exercising or biking

gym half the of the machines are broken, pool closed first 2 days,house keeping shows up late like

the pool, the gym and the quiet room

apart of turned conditioner off 24/7 and ventilation in the gym room

there is a gym as well, can be used with booked appointment in advance

gym was excellent

pool volleyball games were great fun and got us talking to other guests

ferry right next to you, small pool, smell of mold, everything was always wet.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

great pool area, very good restaurants, great staff. nice rooms