oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

somethings you had to pay like the spa area

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

wifi was decent throughout the resort

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

there was only one pool available until midnight, the other ones closed at 6pm

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

service sucks , room service and rooms , are terrible.

some employees at the bar area where very rude and disrespectful.

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

the beach bar line gets long

the kids club and pools were just as pictured and really beautiful

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

reliable if you need for work), the tvs in the sports bar are controlled

wifi was given to us when we upgraded our room but we were never told that it was limited to just

rooms, the bathroom door knob was broken, and telephone wasn't working, clock wasn't working and wifi booster wasn't there in one of the 3 rooms we booked

free wifi, no airport shuttle and rooms were not soundproof

wifi was unpredictable

everywhere was amazing, with four different restaurants and a daily buffet, plus unlimited 24/7 room service there is nothing to complain about

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only charged a 25% service fee, approx $57

noisy at times . music from the pool.

the gym is well equipped

the food was great, spa was amazing and the room was perfect

ts) - defect hot pool

vegetarian choices are limited shade next to pool is rare

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

phone in room did not work and app/site to order room service never worked

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

room service food is absolutely horrible

the spa was wonderful

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

food was great bar staff was fantastic

i loved the swim out pool

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

location, very nice pool and facilities, big room and comfy bed

clean pool

the breakfast was good and the pool was amazing

the pool is very nice

rooms, breakfast, pool, welcome drinks are quite prestigious

great breakfast and clean facilities allowed us to relax

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

wifi slowly

wifi connection was not always reliable, but this is to be expected given the location in the

the wifi was a little slow in our villa but good elsewhere.

wifi was limited in our cabana, but we found it to be very relaxing

the wifi in the family cabana was not too good.

the wifi was up and down and the cell service was not the best either.

the wifi does not work reliably, and not at all when the weather is cloudy

wifi was spotty but netflix worked

slow wifi

wifi is basic

were very few positives to the property, but there was working wifi and the area is pretty

on the xpu ha sandy beach - good choice for a low cost holiday or short stay with backpack - wifi free of charge - simple but

powerloss, wifi down, bathrooms without toilet paper or or even lights

though

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different hot and cold each day that they liked

the spa did not have many options, but the massages were fantastic

the cocktails at the bar were expensive and not very strong

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

the pool is lovely and inviting

familia the bush’s we started off in the bungalow which was set back more away from beach & pool it too was very nice & quit but we took notice as we had been 2/ nights in the bungalow as we

kids loved the pool

you can rent golf carts to tour around town which was fun and very reasonable

pool area is very nice

kitchen has everything you need to cook

oh, and in the evening and in the morning i used the pool on the roof

kitchen was clean and stocked well and the collectivo to tulum stopped just feet from the hotel

fully furnished kitchen, places with reliable interenet (e

well stocked kitchen area

t the hosts offered that we could lig on to their private wifi)

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

poor wifi connection

wi-fi reception a bit shaky

has smart tv and wifi

the air conditioning and wifi worked perfectly

it has a good location, beach was clean and nice, also the wifi was working super

it is adults only and mainly for couples

fixtures at the lobby and lobby bar are splendid, marble in bathrooms and stairs,

breakfast was great, everything was perfect. the shows, the mexican food

better wifi connection in the huts is needed

) and for our 'giraffe' room the wifi was fantastic

the wifi worked

wifi in the tent was quite poor

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

the staff were amazing, the facilities were fantastic (awesome if you're travelling with kids) and the food was delicious (and plentiful

of all we got an upgrade to other of their hotels in the complex: barceló riviera maya the best one of all of them so this was amazing

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

pool area is great for kids

great location, like the natural pool, big rooms and private patio

pool filter seemed to not be working quite right, so the pool was a little cloudy

the staff was so friendly and the breakfast service was top notch

a magical place from the morning a swim in a small natural pool - obo the sea channel - a lot of fish, skates, and moray eels, in addition to thousands of

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

poor wifi signal

though it was nice to not be a slave to our phones, the fact there was only wifi connection in the lobby made it difficult for us to plan more of our travels, also we were a

didn't like that the wifi didn't work

the wifi's low bandwidth was serviceable but the network would often cut out/restart which would be

enough places to get wifi

staff, huge and updated condo, pool/grounds were beautiful

the location was a bit remote but we used bikes daily or you can rent a golf cart or car

the little house by the pool (pump house?) was very noisy

location brilliant comfortable rooms, kitchen well equipped everything wonderful

taps in the kitchen were not fixed to the counter top ( we didn’t report this )

location, family oriented resort with water park

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and (*) however, they had closed the casino and didn t offer room service because of covid (-)overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge for towels size of drinks buffet food never (-)restaurants were not good. japanese restaurant was only good one. no room service.

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

good food. good staff. many activities/shows for kids.

they had a great kids program

poor - nothing happens unless you ask the staff at least three times

breakfast buffet was a zoo, so many people, a poorly situated table, cold food

for kids it’s so overstimulating… be prepared that when you ask for something or order something,

the games room for the kids was brilliant

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we weren’t allowed to look at the facilities before leaving our child there

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

from the entrance to the rooms, the gym, the restaurants, it was all very nice

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

breakfast is the best we ve ever seen, staff is super friendly, everyone is smiling and ready to

breakfast is ridiculously amazing - chilaquiles made to order

and rooms amazing, breakfast good but overpriced, restaurants top quality, all staff friendly and helpfull

only at breakfast, and this was always watered down

again the staff in every restaurant were so lovely, at breakfast our waiter would always bring us extra mimosas

small beach and many pools to enjoy, the staff is super friendly, special shout out to the lobby bar staff they were just amazing

the dj at the lobby bar was fun

screaming, listening to music and singing very loud during the night as they were going from the bar to rooms

the wifi was solid as long as we stayed inside

was nice and cleaned, excellent wifi

heaven section pool was full of amazing music, live bar and entertainment

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

the bartender in heaven and the bar next to umo were beyond amazing

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

a little more rustic than advertised.? pool wasn’t very inviting.

the restaurant had delicious food and the pool was key

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

loud frogs at night who swim around the pool and hop around the restaurant area

there is also a pool and a dive school next door

the rooms were very big and clean and there was even a small kitchen with a coffee machine

stay was super nice, quite place, nice beach/pool for kids

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

kids cannot swim

the pool area, the restaurant, the staff, the villas - everything was unforgettable

floating breakfast is an amazing experience

floating breakfast and dinner is really delicious

we also had the floating breakfast, which was made even more special with a sparkler surprise in the middle of the basket to

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

the beach and pool area were stunning, and our room was spacious and beautifully designed

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

many activities are available and the spa experience was unique

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

breakfast by the ocean side, very very friendly and overall vibe is great

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist was wonderful

is reformed hacienda on an enormous terrain which consists of cenotes, iglesia on top of swimming pool

if they had more staff, they could have snacks available near the pool - for example

it would be good to have a snack/ drinks bar at one of the pools at least

had a small pool to ourselves, but the sun loungers needed pads to lay on, the wood was very hard, even with a

breakfast was good

shame that there was no breakfast

there was a family of monkeys above the pool and the the access to the park was outstanding

nice and new room, big swimming pool, free access to 1 cenote

we went to a grocery in tulum and made ourselves a nice breakfast

very diverse guests, couples, families with kids, older couples all getting along nicely

staff at the bar & restaurant were excellent

the services of the room, the mini bar included in the price, the preparation of meals and drinks, the spot and view

bar had variety of drinks

the attention to details was amazing from the inclusive restocked mini bar to the provision of paddle boards and kayaks for guest use

wifi wasn t the best.

wifi was great in your room/patio and there are

also, the wifi was not working for 4 days, we got a small refund for this, which directly went into telcel

there was a lack of wifi signal strength on the terrace.

breakfast was lovely

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

all good. tasty breakfast.

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with variety of choices, located outside of the city (actually in the middle of nowhere

breakfast started at 7:30- no problem! would have liked coffee available earlier

location is great, nice pool area and comfortable beds on the beach. the food was good too.

nice complement for breakfast

there is a good breakfast in the morning

to maintain and clean the pool

excellent breakfast with fresh fruit and delicious egg dishes

the pool was really relaxing and everything was really well maintained

wifi is horrible to non existent

rooms were spacious enough and had nice balcony. wifi was decent and beach clean.

showers leak into bathroom and toilet area, tvs are out dated and don t connect to wifi to be able to stream from phones

plumbing issues, wifi doesn't work, night entertainment was not good compared to other resorts we have stayed in

ds club) is outstanding

room service and mercado san juan are really good too

location is not perfect as we needed a taxi to get there: you need a car, a taxi or a hotel shuttle

treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray

- the room service would take from 1 to 3 hours but they apologized and explained it was due to extreme

:30pm)

beautiful, quite beach. wonderful cenote. nice pool if see is ruff.

the pool was quiet and private

the pool needs some maintenance

need to spruce up, tidy up, manicure outdoor spaces a bit around the lots and pool

hammocks, pool, service, beach, ambiance, music, all wonderful

* we were surprised by the large two floor room, and it was decorated nice with a kitchen

in addition, the kitchen is fully loaded with everything you need, and the shampoo and conditioner were good quality

the pool and the atmosphere at night is really delicious

the breakfast was great too

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi, and the location (so close to xcaret park) are just amazing

every morning at 8:00 (each day different yoga for all levels) after yoga, i would go for breakfast and at 11:00 or 15:00 i would attend some ritual - spirit pampering (+)was just perfect and the service quality is outstanding the place, the beach, the pools, the breakfast place and the bars are gorgeous (+) however, one of the most magical and memorable moments was having breakfast at su casa with joel playing the most sublime sitar music i have ever heard (+) breakfast and lunch was fresh and yummy too (+) pool, vegan tacos, vegan breakfast (+) breakfast at su casa or plantissa (-) on one occasion i was the first customer to arrive at su casa for breakfast but was then served and kept waiting for almost 45 mins with other later arriving (+)) breakfast was a dream, full of healthy fresh juices, power shots, fruit bowls and super foods (+)breakfast, the place itself, some of the desserts were not so good (-) vegan and vegetarian food can be superb, unfortunately nothing besides the avocado toast for breakfast was barely edible

pool, vegan tacos, vegan breakfast

) the gym is a bit small and can use more machines

buffet lines, no one drunk and rowdy in the pool vaping etc)

even the most loyal meat eaters

the room, the facilities and amenities, especially the pool, and the hosts were amazing

pool and gardens

pool was immaculate

pool

there's a nice pool, rooms are clean and comfy and☝️ fantastic, fully equipped garden kitchen ud83dudc4c if we

good wifi

tside of some of the a la carte restaurants) were my room and the sports bar next door

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice cream cones

of playa del carmen's 5th avenue

bar not stocked up properly

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

huge bed, kitchen available

the family room has also a big kitchen in the room

no dish rack or kitchen towels or

people having party all nigh long. missing utensils in the kitchen.

kitchen equipment is very limited

rooms are ok, a lot of activities are there in the hotel and shows at night and pool party

many kids shows late at night (8:30 to 10pm)

in the middle of our stage they charged us an extra cost because they said the ages of the kids were not being informed properly by booking, and both of my kids appeared as babies

were not exting considering that it was christmas, not kid friendly i had a 18,16,11,1 year old kids with our crew

the variety of restaurants and the kids pool

breakfast was perfect (very well served, and tons of variety)

big and clean rooms, good breakfast

the hot buffet breakfast provided was good too

the kitchen top stove does not work properly

staff was great. excellent breakfast. need a car, or a lot of taxis to go places, or tours.

my kids and wife were asking to don´t come back to boston the last day

the pool, the beach, food pretty much everything

like it more if they had servers working the pool and beach area so you don't have to leave your chair

gym opens too late at 8am and breakfast ends at 9

beach, the staff are friendly, the wifi is good, the food is good in the normal restaurant for breakfast, lunch, and dinner, with the menu changing daily for dinner, however the food was

only by the pool

staff were exceptional, particularly the amazing isis and jess in riu land kids club - our daughter fell in love with them and we greatly appreciated the care and affection

the only minor downside is that the gym equipment could use an update

gym was lack luster at best - i've seen better in a best western

we extensively used the kids’ swimming pool and activities (riuland), which was a great hotel’s asset

also the valet parking is not 24 hrs, but the parking lot is not far from the lobby

ecially luis from the breakfast

jose, carlos and erika at bar alegria we re the best and created great relationships with us

the adults-only aspect is great, and it also seems to attract great people

gym hours and pools hours they close way to early the beach was a 50min walk food was the

includes ping pong tables, a tennis court and a small gym

there were many things to do like tennis, golf, basketball, table-tennis and gym

would have liked more music at the pool all day long

however, the place was really good; the staff, the room, the food, the girl at the kids club

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

the pool was wonderful as well and the room was wonderfully decorated

pool and personal were superior and friendly.

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

friendly staff, great room service

nice clean rooms, lots of activities for the kids. the restaurants were fantastic

the whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us

is small but good for 3-4 days trip with kids, the entertainment team and kids club team was good for kids

breakfast buffet really good

and pool were beautiful

wash clothes, also got a room with a kitchen

the small pool is also positive

staff was lovely and the view was the pool area very nice hotel

utensils in kitchen area - what’s the point in payin for a kitchen with absolutely nothing in

besides, it is a brand new hotel with a nice swimming pool

specially in the restraints by the pool seemed annoyed frustrated or mad

lady that cooked the eggs for breakfast and the staff on general in the buffet where rude and might need a little more training

spa was nice

beach is very nice and kids friendly

my husband very much enjoys the gym

you need to buy something, also there are several cafes just next to the hotel where you can have breakfast or lunch, they are inexpensive and super good

the location was prime, the breakfast fruits eggs pancakes meats and specially the lunch burgers, nachos and tacos-wow

breakfast can be improved at the hotel as there was no coffee and i cannot imagine my morning

breakfast was absolutely sublime, served on the terrace with a stunning view

breakfast was very good

wifi was weak and did not work well

free wifi in the rooms was a welcome luxury after not having any on earlier stops in our trip and free

the small tv and the wifi is very poor!

km) and the beach

whole stay was spoiled by their wifi

aso needs up to date info about the resort in every room, currant lunch menu with prices, cost of spa with and

some of the equipment in the spa didn't work

the breakfast buffet was delicious

i was given a golf view room. the hostess was very kind and diligent.

where the tv didn’t work, taps (water) didn’t work, locks on doors didn’t work, it was a kitchenette with no pots, no pans , no coffee maker, only had forks knives and plates

excellent value for your money the room is very clean and spacious and you have a full kitchen.

suite with kitchen

there is no curtains in the shower so everyday we end up with a private swimming pool

swimming pool was in shade all day long

french doors at front opened onto a balcony next to the small pool

great service and excellent customer service also free wi fi and clean pool

coffee was really good, breakfast fine

excelent breakfast. served to the room due to covid restrictions

good location, pool had a good size as well as the rooms

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

and, antonio was there to save the day when he discovered me using the gym facilities at 6 a

friendly staff. clean, good breakfast

no bar in the hotel - impossible to get a drink cold pool not good maintained gym sealed windows

clean room, friendly staff, good breakfast ud83eudd5e

spacious room, wide open lobby/dining area, clean, large, inviting in ground pool, nice gym room

pool and common are also very nice - the private neighbourhood is perfect for

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

pool was amazing and much bigger than it looked in the picture

pool was amazing and we should’ve gone for a dip way earlier in our stay

pool was great and rooms were cozy

the wifi was as advertised, useful in the common areas, but without a repeater, not in your room

good wifi for working remotely

excellent wifi, quiet and pleasant to work by the pool

but if i had to say something sometimes the wifi would drop in and out from the room

wifi was very good

wifi wasn't always good in the villa nor on the beach but fine in reception and the restaurant

the wifi speed was incredible. better than i have at home.

no wifi

wifi reception was not always strong but it was enjoyable to unplug at times :)

the wifi is a little weak where our cabin was located but if we really needed i would just walk by the

pool had something maintenance work done on the day we were here so i can’t say anything about

the pool area on top didn't feel too inviting.

the pool was dirty when we were there

the pool is very cool and nice to lounge ona sunny afternoon

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

pool was dirty

pool hours too short

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

also there was many people slip on the pool area due to

great pool area, very good restaurants, great staff. nice rooms