the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

the beach bar line gets long

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

little kids club near the beach was underwhelming

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

wifi was decent throughout the resort

the pools were beautiful

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

property had great food and amenities - their gym and spa was high end

the staff, the food, the room and the pools

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

easy to find golf carts to take you wherever u want go

the beach. the infinity pool bar closes a little soon.

everywhere was amazing, with four different restaurants and a daily buffet, plus unlimited 24/7 room service there is nothing to complain about

the gym, spa, and restaurants were all upper class level

thing that was not quite up to standard was breakfast service- this was slow and haphazard but possibly because covid regulations don t allow

staff, pools, service, local host, room, room service, spa tub, views, design and decor

it you need a spa, gym, restaurant in any mexico city or town your personal butler would do it for you

also $10/day for wifi

reliable if you need for work), the tvs in the sports bar are controlled

to pay for wifi at a 5 star all-inclusive resort

wifi was given to us when we upgraded our room but we were never told that it was limited to just

unreliable wifi

ts) - defect hot pool

vegetarian choices are limited shade next to pool is rare

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

verry nice host nice pool great breakfast...

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

rooms, breakfast, pool, welcome drinks are quite prestigious

rooms, breakfast, pool, welcome drinks are quite prestigious

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

room service food is absolutely horrible

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and lunch at the same restaurant (starts with an a)

i loved the swim out pool

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

direct beachfront spa amazing ambience top

the pool is the perfect spot to relax and get away from busy beaches

location, very nice pool and facilities, big room and comfy bed

clean pool

a clean and refreshing swimming pool

outdoors by the swimming pool

wifi slowly

wifi connection was not always reliable, but this is to be expected given the location in the

the wifi was a little slow in our villa but good elsewhere.

wifi was limited in our cabana, but we found it to be very relaxing

the wifi in the family cabana was not too good.

on the xpu ha sandy beach - good choice for a low cost holiday or short stay with backpack - wifi free of charge - simple but

though

powerloss, wifi down, bathrooms without toilet paper or or even lights

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

all the basic amenities are covered, plus wifi, three or four great places to eat and drink

the spa did not have many options, but the massages were fantastic

because of the location its hard to check other bars and restaurants in the nearby cities

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different hot and cold each day that they liked

bar and pool area is beautifully lit at night

confort of the lodge and pool

apartment was lovely, very clean and comfortable with good fast wifi and a large drinking water dispenser in the main living area

slow wifi

they also had good wifi

the wifi does not work reliably, and not at all when the weather is cloudy

the property has decent wifi which we tapped into to stream and facetime

to be away from resort area, 10 minute walk to beach, close to restaurants, beautiful rooftop pool and breakfast area

very nice terrace and pool

kitchen has everything you need to cook

good service you could do your own laundry

with swimming pool and nice terrace on the roof top, tasty breakfast on the rooftop teracce

grounds include restaurants, dive shop, pool, spa, etc

great swimming pool

you can rent golf carts to tour around town which was fun and very reasonable

a beautiful setting - we could walk barefooted the short distance to the sea and the swimming pool was clean and very close as well

the pool is delicious

t the hosts offered that we could lig on to their private wifi)

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

poor wifi connection

wi-fi reception a bit shaky

has smart tv and wifi

the air conditioning and wifi worked perfectly

it has a good location, beach was clean and nice, also the wifi was working super

it is adults only and mainly for couples

fixtures at the lobby and lobby bar are splendid, marble in bathrooms and stairs,

breakfast was great, everything was perfect. the shows, the mexican food

better wifi connection in the huts is needed

) and for our 'giraffe' room the wifi was fantastic

the wifi worked

wifi in the tent was quite poor

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

the staff were amazing, the facilities were fantastic (awesome if you're travelling with kids) and the food was delicious (and plentiful

of all we got an upgrade to other of their hotels in the complex: barceló riviera maya the best one of all of them so this was amazing

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

pool area is great for kids

great location, like the natural pool, big rooms and private patio

pool filter seemed to not be working quite right, so the pool was a little cloudy

the staff was so friendly and the breakfast service was top notch

a magical place from the morning a swim in a small natural pool - obo the sea channel - a lot of fish, skates, and moray eels, in addition to thousands of

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

location brilliant comfortable rooms, kitchen well equipped everything wonderful

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a very quiet building

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

taps in the kitchen were not fixed to the counter top ( we didn’t report this )

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

views by ocean, bar great by ocean

the kids loved the swim up bar and all the fun drinks

pool bars closed too early

the games room for the kids was brilliant

the kids loved the swim up bar and all the fun drinks

the wifi's low bandwidth was serviceable but the network would often cut out/restart which would be

the wifi worked very well

poor wifi signal

didn't like that the wifi didn't work

enough places to get wifi

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

pool floor was to slippery

they had a great kids program

the bahia kids club was amazing

property is well maintained, and starting renovations- nightly entertainment is excellent, sports bar has a dozen screens- and great bartenders

was nice and cleaned, excellent wifi

the wifi was solid as long as we stayed inside

the disco was in renovation, but the bar was great.

didn t like how the pools close so early

understood why it wasn t adults only because of covid 19

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

also would love more options in the pool

room service was slow

from the entrance to the rooms, the gym, the restaurants, it was all very nice

and rooms amazing, breakfast good but overpriced, restaurants top quality, all staff friendly and helpfull

meat selection at breakfast

breakfast is the same thing over and over again they don t switch up breakfast

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying at the hotel

food from room service wasn t great but it was included in the price and 24-hours so it s hard to complain

fantastic, completely unexpected, shows - great restaurants, with amazing dishes - good kids club, very

lack of wifi in communal areas such as restaurant or swimming pool

kids cannot swim

bar and restaurant closes at 8pm

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

the pool is not private for the room as stated in the reservation.

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

a little more rustic than advertised.? pool wasn’t very inviting.

the restaurant had delicious food and the pool was key

the pool area, the restaurant, the staff, the villas - everything was unforgettable

floating breakfast is an amazing experience

floating breakfast and dinner is really delicious

we also had the floating breakfast, which was made even more special with a sparkler surprise in the middle of the basket to

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

the beach and pool area were stunning, and our room was spacious and beautifully designed

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

many activities are available and the spa experience was unique

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

breakfast by the ocean side, very very friendly and overall vibe is great

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist was wonderful

is reformed hacienda on an enormous terrain which consists of cenotes, iglesia on top of swimming pool

if they had more staff, they could have snacks available near the pool - for example

it would be good to have a snack/ drinks bar at one of the pools at least

had a small pool to ourselves, but the sun loungers needed pads to lay on, the wood was very hard, even with a

breakfast was good

shame that there was no breakfast

there was a family of monkeys above the pool and the the access to the park was outstanding

nice and new room, big swimming pool, free access to 1 cenote

we went to a grocery in tulum and made ourselves a nice breakfast

very diverse guests, couples, families with kids, older couples all getting along nicely

staff at the bar & restaurant were excellent

the services of the room, the mini bar included in the price, the preparation of meals and drinks, the spot and view

bar had variety of drinks

the attention to details was amazing from the inclusive restocked mini bar to the provision of paddle boards and kayaks for guest use

wifi wasn t the best.

wifi was great in your room/patio and there are

also, the wifi was not working for 4 days, we got a small refund for this, which directly went into telcel

there was a lack of wifi signal strength on the terrace.

breakfast was lovely

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

staff were very nice and trustworthy and breakfast was delicious

there is a nice pool but a bit too cool in february

to maintain and clean the pool

the pool was really relaxing and everything was really well maintained

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf liquors even if you

all good. tasty breakfast.

location tranquility breakfast

good breakfast

very good location, good breakfast.

wifi is horrible to non existent

rooms were spacious enough and had nice balcony. wifi was decent and beach clean.

showers leak into bathroom and toilet area, tvs are out dated and don t connect to wifi to be able to stream from phones

plumbing issues, wifi doesn't work, night entertainment was not good compared to other resorts we have stayed in

ds club) is outstanding

room service and mercado san juan are really good too

location is not perfect as we needed a taxi to get there: you need a car, a taxi or a hotel shuttle

treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray

- the room service would take from 1 to 3 hours but they apologized and explained it was due to extreme

:30pm)

nice pool area

also the kitchen has all appliances you need in case you want to prepare some food

we arrived at around 1 and they allowed us early check in

downstairs kitchen area the a/c was quicker

breakfast was not that good, only 2 options as i remember

not your typical all-inclusive

delicious, i am not vegan but i like health food and enjoyed every meal

t they do have non-plant based options if you need them) the room service is 24 hours

while everything about the hotel exceeded my expectations, i would not recommend the spa services

the kids here were plentiful, but thankfully they were all well behaved

pool was immaculate

staff, location, pool, cenote room!!!!!

great swimming pool, friendly staff, mini church with senote.

pool and gardens

pool

the facility is a touch worn out (ie tiles missing from pool, rooms feel a bit work out)

need to spruce up, tidy up, manicure outdoor spaces a bit around the lots and pool

dirty pool. no ac in the living room (only in the sleeping room). check out for sargassos.

pool was the only thing i believe needs improvement

the pool needs some maintenance

good wifi

tside of some of the a la carte restaurants) were my room and the sports bar next door

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice cream cones

of playa del carmen's 5th avenue

bar not stocked up properly

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

adult pool cleanliness sport bar cleanliness

i liked the room and the pools. riuland was really nice for the kids.

we had a spa and the ladies were great

it needs a lot of updating, rooms, paint, pool cleanings

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

we were told we cannot use the water provided in the gym when another staff told us we could

location is quiet but close to playa del carmen. breakfast was varied. nice size of the room.

breakfast was great and the location too, the room was very comfortable and the bed was what i

good breakfast

breakfast could improve (not expecting a resort variety but quality could be better)

breakfast had nice cultural choices. servers were awesome, especially jeff!

everything was excellent, beautiful beach i loved the food the pool very nice staff

the staff, everyone is super helpful and friendly my kids had a blast the beach is

breakfast buffet was very good and plentiful, staff very helpful and friendly we really enjoyed the

value for money. good food generally. beach. clean. good gym. staff. i'll definitely book back.

mayority of staff bad. except the bar tender from the main bar.

pool was very basic and play equipment outdated

food, service, beds are hard, pillows aren’t great, ac did not work, not a great spa offering

everything, room , food , plenty of chairs by pool and beach, even though hotel at 100% capacity

during the day you can have lunch at a restaurant or they always have a buffet at the fantastic pool bar - hotdogs, burgers, fries, salsas with chips

activities at the pool are a hoot, and they do a lot of special things at noon

room service was amazing

relaxing at the pool and getting in the ocean is great

attention, authentic brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults

there would be a short cut through the golf field, but it’s private property, so you can’t cross through there, which makes the walk

staff are so friendly, decent variety of food and good pool.

there were many things to do like tennis, golf, basketball, table-tennis and gym

at first but they are flea ridden and steal things from your bags when you are relaxing in the pool

however, the place was really good; the staff, the room, the food, the girl at the kids club

the only minor improvements i would suggest are regarding the theatre and the kids club activities

although there were families and kids, it was easy to have some peace and quiet

breakfast buffet really good

i also never found fresh tortillas for breakfast but perhaps they have tried before and they don't get eaten or i did not look well

spa massage at maya sister hotel very good

besides, it is a brand new hotel with a nice swimming pool

there were a pool, a gigantic beed, elevator, the best wifi we have had yet, tv with netflix and good service

utensils in kitchen area - what’s the point in payin for a kitchen with absolutely nothing in

no kitchen utensils

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

the spa is delightful: the 4 elements massage with hot stones was amazing

then we were asked to come next morning to collect our “presents” which were breakfast at different hotel, japanese dinner etc goods

there were no prawns :/ could invest more in the gym

the spa was really nice also

staff was friendly and breakfast was delicious

our room had a kitchenette and dining area, but the kitchen wasn't equipped with anything

kitchen equipment is very limited

the room was huge with kitchen facilities

people having party all nigh long. missing utensils in the kitchen.

the small kitchen was a real asset

the pool is very small

french doors at front opened onto a balcony next to the small pool

kitchen was poorly equipped

the kitchenette

the patio looking to the pool area is great

the pool area is nice, the hotel is calm, surrounded by the golf lake

aso needs up to date info about the resort in every room, currant lunch menu with prices, cost of spa with and

hotel was very nice and comfortable, the swimming pool is nice and we enjoyed the space, the beach is 1

the breakfast was very delicious with a good variety

gym was closed during our stay due to reconstruction and the pool barely gets any sunlight.

plenty of parking and free breakfast that was very good

the best breakfast ever!

good location, pool had a good size as well as the rooms

good if you are not picky. nice pool and meals are ok

coffee was really good, breakfast fine

pool and personal were superior and friendly.

4 swimming pools, great garden, nice spa area

friendly staff, great room service

the pool was wonderful as well and the room was wonderfully decorated

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

apart of turned conditioner off 24/7 and ventilation in the gym room

- gym without ac - rooms without minibar/refrigerator

facilites - laundry, pool

no bar in the hotel - impossible to get a drink cold pool not good maintained gym sealed windows

gym half the of the machines are broken, pool closed first 2 days,house keeping shows up late like

room and beautiful pool

pool was amazing and much bigger than it looked in the picture

pool was amazing and we should’ve gone for a dip way earlier in our stay

but we could stay at the pool till 12:00

pool was great and rooms were cozy

excellent wifi, quiet and pleasant to work by the pool

difficult to impossible to get wifi in the bedroom.

good wifi for working remotely

wifi was very good

i love like how every room has its own wifi, so never you have internet connection problems

hotel, super clean, best breakfast with fresh fruit, eggs station, freshly made pancakes, secure parking, excellent rooftop,

you need to buy something, also there are several cafes just next to the hotel where you can have breakfast or lunch, they are inexpensive and super good

we got all inclusive where they provided 3 different meals each day, breakfast & dinner was buffet style & lunch was made to order

breakfast was delicious

breakfast and lunch were great

the small tv and the wifi is very poor!

m) * speedy and reliable wifi

free wifi in the rooms was a welcome luxury after not having any on earlier stops in our trip and free

wifi was weak and did not work well

affordable * a pleasant walk from both the ruins

the pool was dirty when we were there

the pool area on top didn't feel too inviting.

loved the rooftop pool and lounge area, perfect balance of shade and sun options

the pool is very cool and nice to lounge ona sunny afternoon

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

pool volleyball games were great fun and got us talking to other guests

ferry right next to you, small pool, smell of mold, everything was always wet.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

pool hours too short

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool was closed, half of the building was under construction

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

tiny swimming pool, didnt look welcoming

they allowed us to do early check in so we appreciated it a lot and also to park the car

they have a pool and 24 hour service at the registration desk

the room was a very nice size the pool and pool area were superb

free car parking, nice pool.

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool