very nice terrace and pool

kitchen was clean and stocked well and the collectivo to tulum stopped just feet from the hotel

oh, and the roof is great; had breakfast there and there is a sort of garden-kitchen-bar up there so i guess they can use it for parties as well

kitchen has everything you need to cook

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

wifi was erratic so worked at times but not at others. i was glad i had a sim card.

slow wifi

apartment was lovely, very clean and comfortable with good fast wifi and a large drinking water dispenser in the main living area

the wifi was up and down and the cell service was not the best either.

the wifi does not work reliably, and not at all when the weather is cloudy

the wifi was slow in my room. thats the only negativ point.

wi-fi reception a bit shaky

poor wifi connection

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

t the hosts offered that we could lig on to their private wifi)

the restaurant and bar are also excellent

ha restaurant is just an overgrown beach bar with the most average food

loved the pool

familia the bush’s we started off in the bungalow which was set back more away from beach & pool it too was very nice & quit but we took notice as we had been 2/ nights in the bungalow as we

the pool is delicious

the air conditioning and wifi worked perfectly

it has a good location, beach was clean and nice, also the wifi was working super

food was very good, and i appreciated the gluten free products at breakfast.

the room service

there were plenty of restaurant and bar options

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

4 restaurants, sushi bar & 24 hour snack bar

bar by the beach, it is different story, you have to order food

no wifi , hard bed

strong wifi conection

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

better wifi connection in the huts is needed

) and for our 'giraffe' room the wifi was fantastic

clean pool

the breakfast was good and the pool was amazing

the pool is very nice

a clean and refreshing swimming pool

the pool is the perfect spot to relax and get away from busy beaches

wifi in the room was not the best

the wifi was a little slow in our villa but good elsewhere.

wifi slowly

wifi was limited in our cabana, but we found it to be very relaxing

the wifi in the family cabana was not too good.

rooms, the bathroom door knob was broken, and telephone wasn't working, clock wasn't working and wifi booster wasn't there in one of the 3 rooms we booked

free wifi, no airport shuttle and rooms were not soundproof

also good wifi throughout the resort

wifi was given to us when we upgraded our room but we were never told that it was limited to just

also $10/day for wifi

the wifi's low bandwidth was serviceable but the network would often cut out/restart which would be

the wifi was great and connected even at the beach

poor wifi signal

the wifi worked very well

enough places to get wifi

room service food pretty terrible beach disappointingb

the wings are a must try from room service, you can arrange for free transport from the airport

the infinity pool was our favorite hang out spot and the spa was also quite impressive

nior suite with private pool)

-golf carts took forever and you can t take just any golf cart, unless it s specific to your

there were some questionable words/lyrics with little kids around

the kids club and family friendliness was impeccable and my daughter loved it

some bars in the smaller pools were closed like the one close to me

all the pools had entertainment

the kids and teens clubs are amazing

wifi was decent throughout the resort

breakfast was good,lunch was good

abigail, a host at the breakfast, lunch, and dinner buffets, was absolutely top notch

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

main pool quite crowded but we were able to go to the adults only pools

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

4 hours later and 3 more trips down there we finally got them and the kids could finally go to sleep

little kids club near the beach was underwhelming

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

also we need more pool towels and more space near the pool

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu & the cost was $38 aud

also would love more options in the pool

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu & the cost was $38 aud

breakfast was phenomenal with a wide selection of vegan, gluten free, healthy and local cuisines

the kids club was probably the best thing about this resort

breakfast is the same thing over and over again they don t switch up breakfast

restaurants, comfortable rooms, kids facilities

liked that the employees on the resort were friendly and helpful especially in the bar and

room service when we arrived was horrible

in we got moved from casa 4 to casa 2 which as 2 adults was great to be nearer the main hotel

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

app that you can use to order room service did not always work and did not have coffee as an option

o was stationed at the back pool with the bar from 6/12-6/14

have travelled to many adults only all-inclusive resorts (iberostar grand, secrets, excellence) and unico rates at the top

the restaurants were great to access, there was variety and a wonderful breakfast buffet

breakfast til late night room service the foods offered were varied and delicious

ts) - defect hot pool

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

vegetarian choices are limited shade next to pool is rare

breakfast til late night room service the foods offered were varied and delicious

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

phone in room did not work and app/site to order room service never worked

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

loved the swim out from room to bar with an oceanview

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and lunch at the same restaurant (starts with an a)

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

breakfast buffets were amazing

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

complex of hair 6 rooms with a nice pool

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

the property is stunning and impeccably maintained, with beautiful rooms, warm shower water, a pool, hammocks, bean bags, and more

also laundry service was nice

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

powerloss, wifi down, bathrooms without toilet paper or or even lights

though

were very few positives to the property, but there was working wifi and the area is pretty

all the basic amenities are covered, plus wifi, three or four great places to eat and drink

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

very nice and clean pool as well

pool was extremely dirty the day we arrived

truly one of the best beaches ever - kids need

because of the location its hard to check other bars and restaurants in the nearby cities

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

breakfast and food was amazing chef hats a 10plus very flavoring just the right portion and the

food was incredible, from the floating breakfast to dinner and the guacamole omg

the included breakfast was good but to small.

we also had the floating breakfast, which was made even more special with a sparkler surprise in the middle of the basket to

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking services failed to let us know upon

outdoor bars were constantly short for bar tenders

service in the sports bar (only) was excellent

the staff were amazing, the facilities were fantastic (awesome if you're travelling with kids) and the food was delicious (and plentiful

wi fi,breakfast

pool filter seemed to not be working quite right, so the pool was a little cloudy

small pool at the front, beautiful view

the natural pool

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

taps in the kitchen were not fixed to the counter top ( we didn’t report this )

the location was a bit remote but we used bikes daily or you can rent a golf cart or car

large apartment well equipped kitchen although an electric kettle would have been nice

location brilliant comfortable rooms, kitchen well equipped everything wonderful

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

they serve free sangria on the rooftop infinity pool in the afternoon - which we had entirely to ourselves one afternoon

pool not for kids, smaller pool available however not as nice for adults watching over

breakfast included

the rooms are great, i loved the plunge pool and

enjoyed the sofas by the pool and at beach instead of the usual lounge chairs

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

also they need to have actives on the adult side pool as well instead of just the family pool

the games room for the kids was brilliant

the check-in lasted for an hour, our room wasn't ready with kids beds until i requested three times and specifically said it's needed before bedtime

pools seemed fine, the breakfast at world cafe was pretty good

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

a couple without kids, there were way too many kids

great for kids above 6+ who know how to swim

bartenders and serving staff are incredibly generous with their time and are superbly friendly,

say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a beautiful bar in place so this might be in the works)

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

close to highway, traffic noise, breakfast only after 9:00,

cenote’s tour very well organised and the room comfortable and modern with the nice view on the pool

we felt as in the jungle :) the room was clean , very new and modern with great view of the pool

our kids loved swimming in the cenotes & the pool & seeing the jungle/forest

the wifi was solid as long as we stayed inside

was nice and cleaned, excellent wifi

with our kids in a couple weeks

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

room room service eco soaps, shampoo mini bar always full excellent food - extraordinary chef friendly & polite staff they had it all- kayaks

a nice touch was the eco bug repellent bar that they offered to guests

they had a little play area for my kids

location the facilities the staff were also helpful the restaurant was fantastic to the bar was great everything about the place was

staff at the bar & restaurant were excellent

wifi was great in your room/patio and there are

there was a lack of wifi signal strength on the terrace.

wifi wasn t the best.

also, the wifi was not working for 4 days, we got a small refund for this, which directly went into telcel

the property is very secure and has it's own parking spaces for guests

good breakfast

all good. tasty breakfast.

very good breakfast/dinner buffet

pool and beach were very clean and private

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

stay was super nice, quite place, nice beach/pool for kids

stay was super nice, quite place, nice beach/pool for kids

bar and restaurant closes at 8pm

right on the beach i got a suite with a nice porch, air conditioner was great nice little kitchenette and a nice bathroom great coffee too

plumbing issues, wifi doesn't work, night entertainment was not good compared to other resorts we have stayed in

rooms were spacious enough and had nice balcony. wifi was decent and beach clean.

showers leak into bathroom and toilet area, tvs are out dated and don t connect to wifi to be able to stream from phones

wifi is horrible to non existent

the day after i came to the reception specifically asking that i needed the room done and the laundry

the facility is a touch worn out (ie tiles missing from pool, rooms feel a bit work out)

nice pool, hammocks, beach chairs and beach towels

the pool needs some maintenance

pool was a little dirty and the outside bathroom/shower area was not kept clean

beautiful, quite beach. wonderful cenote. nice pool if see is ruff.

our room had a kitchenette and dining area, but the kitchen wasn't equipped with anything

the family room has also a big kitchen in the room

no dish rack or kitchen towels or

people having party all nigh long. missing utensils in the kitchen.

huge bed, kitchen available

the pool closed at 8 pm which we thought was a little early

the pool was wonderful as well and the room was wonderfully decorated

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

breakfast was very good

good breakfast, location and amazing staff. thanks, siente tulum!

breakfast was absolutely sublime, served on the terrace with a stunning view

hotel, super clean, best breakfast with fresh fruit, eggs station, freshly made pancakes, secure parking, excellent rooftop,

you need to buy something, also there are several cafes just next to the hotel where you can have breakfast or lunch, they are inexpensive and super good

m) * speedy and reliable wifi

km) and the beach

whole stay was spoiled by their wifi

free wifi in the rooms was a welcome luxury after not having any on earlier stops in our trip and free

wifi was weak and did not work well

no wifi

beds were really comfortable and we liked that there was no tv, they do have free wifi

wifi was the only thing i could complain about, but we were not looking at places for internet

wifi had poor connectivity in our room. worked less than 50% of the time.

wifi wasn't always good in the villa nor on the beach but fine in reception and the restaurant

the openness, we booked the beach villa and it was amazing having our own little pool and being right on the beach

we had a room with a private plunge pool and balcony sitting area

we had a bungalow in a pod of other similar rooms that all surrounded a hidden pool that looked like a jungle lagoon

the room is spacious, bathroom style is amazing, bed is so comfortable and the private pool makes the experience private and romantic for couple

amazing ocean/pool swimming

breakfast was great

helped us with taxis, laundry, food, culture

breakfast each day was included and very good (can choose from a menu which is rare), the room is

the breakfast is great and the room has everything you need

nice, quite hotel. bikes for free to go to the cenotes. good breakfast choice

the room was spacious and spotless, with excellent wifi

the wifi worked very well too

the room was very clean

best wifi that i have had - over 100mbps

insects), the shower and the wifi were very good

great wifi and ac

wifi

rooms were big, good shower, good wifi and good ac.

beach is fantastic, the rooms are cute and charming, and the wifi is almost flawless

wifi was fast enough even for video streaming during our stay in every spot of the hotel

breakfast is delicious and the bar offers good cocktail

breakfast was a real treat, with loads of tasty and healthy options, the pool is pure bliss and open 24/7

the free breakfast alone is worth the cost of a nights stay

the breakfast was outstanding

the breakfast is included and great (coffee + fresh fruit juice + pancakes/avocado toast/ granola)

breakfast was good (a little bit pricey)

the pool and bar

the pool side and its bar was not working unfortunately during our stay.

in all rooms, no phone in rooms to request towels as they didn’t have enough for a couple, the breakfast has not enough options this is not a holiday inn and coffee was bad

the pool on the lower part of the hotel is very shallow

wifi was weak most of the time, which required me to be outside the room if i wanted decent

they even charge for wifi in the hotel bar

wifi wasn t great, had to sit close to the door to get a good signal but we were on vacation

friendly staff, cold a/c, excellent wifi in the room and the guys do a great job clearing the beach every day

beach club with same name had wifi only with payment and its staff were not welcoming

pool was fun

beautiful center court with a pool

the staff is super nice, the pool is great and the room is really big

rooms, the pool and the wonderful reception staff who were really helpful

friendly staff, clean and comfortable rooms, nice pool in a quiet location between the archeological site and the bus

delicious breakfast - i recommed to take french toast :). nice rooftop swimming pool.

the rooftop pool was a great way to spend the afternoon, they helped us connect to the speakers to listen to

the roof pool was also a nice touch

helpful staff, rooms were soo quiet and comfortable, amazing breakfast in the mornings and lovely pool on the roof

nice- well equiped rooms, stunning roof pool, best breakfast ever !!!

wifi held up nicely

wifi could be stronger

poor wifi signal

poor wifi vs local competitors

nice location, staff super helpful and nice, and great breakfast.

had a laundry, and it was well located

location in downtown close to shops and restaurants, modern room with balcony and pool view

we also used the pools and gym quite often

everything. beautiful suite. gorgeous large pool.

— directly across from a grocery store and within walking distance to cafés, restaurants, gyms, and everything you need

we didn’t want to leave, we had a lovely hut with a view of the pool and beach

the jungle setting was incredible, the access to the beach was perfect, and the pool was amazing, with plenty of sun loungers everywhere

fantastic location and amenities. the pool is amazing. and the beach is beautiful

the beach is amazing, the swimming pool is a nice addition and the room and bed were comfortable considering the location

areas need to be renewed and replaced like swimming pool and bathroom

the pool area was amazing and we spent a lot of our time there

location to tulum town, great pool and premises, lovely breakfast area, great food and service, both restaurant and front desk

friendly staff, good locations, swimming pool, terrace

loved the pool and the quality of the beds. i slept soo well!!

swimming pool was great and the stuff was super helpful (specially the girl that was there in the mornings,

wifi connection was horrible and noisy due to construction and other activities

wifi is not good in the rooftop and if you need to wash your clothes, please don't

the connection of wifi was really poor

the wifi was stable

wifi is necessary for mobile apps like google earth we re used to when on the go in the us, so

very friendly staff. good breakfast. roof top pool.

pool area was really nice for relaxing

santos was always greeting us at breakfast and ensuring we had a good time

great home-made breakfast

the breakfast was delicious and the rooftop pool refreshing

wifi failed constantly

ffles, eggs, bacon,

wifi didn t work at times

huge king size bed, super fast wifi, awesome breakfast with really good local and continental options

i need more strong wifi

ac, hot-water, reliable wifi, comfortable

the wifi in the room was weak.

parking in front of the hotel

big room, fast wifi, nice garden and pool, parking lot, kind staff

basic) room, good amenities including pool and restaurant, good value

the pool was also a highlight—very clean and well-maintained, perfect for cooling off in the tulum

the wall of glass let’s in a lot of light and a lovely view of the pool

beautiful little pool and kitchen area for your own use

comfortable and large bed and a spacious bathroom with a plunge pool that we weren't expecting

the lounge area at the pool could be cleaner

the kitchen is fully stocked

kitchen was nice too, having oil, salt, sugar, etc, very convenient

the apartment is in a very good size and the kitchen well equippted

loved the gorgeous smelling toiletries, bath robes, welcome drinks and snacks, fully equipped kitchen so we could cook for the first time in months, netflix and wifi that works, unlimited

the room is like an apartment with bedroom, separate bathroom with hot shower, and large separate kitchen/living room with full amenities

- wifi unstable and disconnected

there was little to no wifi in our room

staff were great at giving us lots of advice about the area and wifi was the best we had in mexico so far

wifi was very confusing as they have 4 separate wifi options that will perform better depending on

free water refills and reliable wifi

there was a kitchen so you could prepare your own drinks and fruit a and veg from the convenience store

location, kitchen facilities on rooftop with very comfortable seating area to relax in the evenings, we also

fantastic roof top terrace with nice kitchen, very clean and spacious rooms, super friendly staff

check-in wasn't a problem, well equiped kitchen

a lovely roof terrace to relax, and a well-equipped kitchen

the food was well balanced, the breakfast was delicious consistently

wifi only in bar : restaurant, but we enjoyed this!

i didn’t see any other guests until i went to the restaurant for breakfast

the guys that worked the restaurant and bar were attentive, funny and very friendly

paradise if you like the beach life, waking up and going to the beach for breakfast, dedicated beach lounge area to sunbathe all day and order drinks and food in and then

we really enjoyed the breakfast as well- delicious food

the rooftop pool was good sized and had nice view

very friendly staff and beautiful rooms, great restaurants for breakfast, lunch and dinner and roof top with a dj and cocktails daily if you want little party

amazing breakfast and a beautiful pool

to hang out there if you fancy doing a bit of beach time while you're there) great roof top, nice pool altogether an excellent

it also has an outdoors gym

pool, gym , very nice place to do yoga and possibility to use sauna and ice bath with extra

alvarius in tulum offers a beautiful setting of tastefully decorated rooms, a pool underneath green trees and healthy and delicious food

there is an outdoor gym to help us burn all the mexican food we ate hehe

gym, pool + dmt possibility to try (kinda expensive) +/- small, but beautiful rooms (good

couldn't get into the pool because the water was cold but i wish something to warm the water temperature could be done

nice stuff, clean, pool, good brekfast, all u need <3

the boutique is overall picturesque - with the central pool & the tree - wish the pool water was warm

the pool looks great in the middle and perfect location for resturants, bars, shops and beach

the pool was so cute and the ambiance was very special