sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

snack bar was my favorite place

the kids club and family friendliness was impeccable and my daughter loved it

our kids loved seeing the families of coatis and iguanas roaming happily around the grounds, and the

when enquiring about transport to other towns nearby and bad information about given about the casino

the breakfast was probably the best food at the hotel

food in main pool restaurants is super tasty, room service super fast

the pool, the size of the hotel

the kids club was probably the best thing about this resort

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

pools, very comfortable beds, easy to move around the big resort with the golf carts, lots of

she was told room service is closed and they had chips

i love the room service option

ds area is more casa 6 where the buffet is)

room was big and comfortable, the gym and fitness activities were great, the pools were great and the service was

poor wifi signal

the wifi worked very well

had to pay for wifi and safe

though it was nice to not be a slave to our phones, the fact there was only wifi connection in the lobby made it difficult for us to plan more of our travels, also we were a

the wifi's low bandwidth was serviceable but the network would often cut out/restart which would be

loud frogs at night who swim around the pool and hop around the restaurant area

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

complex of hair 6 rooms with a nice pool

the pool is not private for the room as stated in the reservation.

also laundry service was nice

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

food very plain, watered drinks, uncharming pool area, lack of sunbeds

the air conditioning and wifi worked perfectly

it has a good location, beach was clean and nice, also the wifi was working super

room service was prompt at breakfast time and the food was well prepared

the room service food was ok

the beach staff were really helpful and friendly, excellent room service and a good selection of restaurants

better wifi connection in the huts is needed

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

strong wifi conection

) and for our 'giraffe' room the wifi was fantastic

wifi in the tent was quite poor

poor wifi connection

wi-fi reception a bit shaky

has smart tv and wifi

the wifi was slow in my room. thats the only negativ point.

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

the pool is delicious

not really a party place but there is the bar area

some english kids squatting the pool and were very noisy, parents were hopeless

ha restaurant is just an overgrown beach bar with the most average food

the pool is lovely and inviting

they offer laundry service onsite which is convenient

oh, and the roof is great; had breakfast there and there is a sort of garden-kitchen-bar up there so i guess they can use it for parties as well

well stocked kitchen area

kitchen was clean and stocked well and the collectivo to tulum stopped just feet from the hotel

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

the property has decent wifi which we tapped into to stream and facetime

the wifi was up and down and the cell service was not the best either.

apartment was lovely, very clean and comfortable with good fast wifi and a large drinking water dispenser in the main living area

wifi is basic

the wifi does not work reliably, and not at all when the weather is cloudy

we loved the suite and the breakfast was delicious

both pools were fantastic, and the food at the restaurant was absolutely delicious - especially the

food was incredible, from the floating breakfast to dinner and the guacamole omg

pool needs heater

the breakfast was healthy and delicious

the breakfast was good and the pool was amazing

location, very nice pool and facilities, big room and comfy bed

clean pool

the pool is the perfect spot to relax and get away from busy beaches

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

wifi in the room was not the best

wifi slowly

if you want total peace and quiet mexican rivera maya is not a place for you ud83dude09 excellent wifi coverage and strong connection

the wifi was a little slow in our villa but good elsewhere.

wifi was limited in our cabana, but we found it to be very relaxing

nt zoom)

also $10/day for wifi

free wifi, no airport shuttle and rooms were not soundproof

wifi was unpredictable

wifi was given to us when we upgraded our room but we were never told that it was limited to just

lovely hospitality, great food, good spa and calm and peaceful beach

the rooms are great, i loved the plunge pool and

we stayed in a ocean view plunge pool room which was never used , it would be great if it was a hot tub instead

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

breakfast was fantastic with very friendly waiters

i didn t like waiting for the golf cars as much as we did, feels like they needed to run more of teen during dinner time and if

-golf carts took forever and you can t take just any golf cart, unless it s specific to your

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

for example, lobster in room service was previously included and the chic cabaret show too

spa was our favorite destination

if they had more staff, they could have snacks available near the pool - for example

also, my further suggestion would be to add at least one additional snack bar or drink concession near one if the pools furthest from the main restaurant

visited the property with kids and it was wonderful

in terms of improvements, if i was being picky i would say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a

bartenders and serving staff are incredibly generous with their time and are superbly friendly,

no early breakfast availability.

we went to a grocery in tulum and made ourselves a nice breakfast

our private pool was cristal clear

cenote’s tour very well organised and the room comfortable and modern with the nice view on the pool

shame that there was no breakfast

wifi was decent throughout the resort

breakfast was good,lunch was good

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

the breakfast was excellent. a lot of choice and very very nice.

but easy to get around by frequent golf cart service

also we need more pool towels and more space near the pool

my kids loved the juniors kids club

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

center was good with equipment for all sports, though some facilities needed a repair (ex: mini golf)

breakfast was good

the kids club at the beach could have been better.

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the family selection is ideal for family with kids

staff, pools, service, local host, room, room service, spa tub, views, design and decor

great variety of restaurants, great spa and gym

the gym, spa, and restaurants were all upper class level

staff, pools, service, local host, room, room service, spa tub, views, design and decor

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

location the facilities the staff were also helpful the restaurant was fantastic to the bar was great everything about the place was

the services of the room, the mini bar included in the price, the preparation of meals and drinks, the spot and view

the mini bar was complimentary and refilled daily

they had a little play area for my kids

great for the kids

also, the wifi was not working for 4 days, we got a small refund for this, which directly went into telcel

there was a lack of wifi signal strength on the terrace.

wifi was great in your room/patio and there are

wifi wasn t the best.

i loved the view from the room, the easy parking, and the fantastic breakfasts to start the day!

we loved the daily volleyball games in the pool and getting to know other travelers

pool and other amenities, staff

without beach shoes, there is a clear risk of injury

vegetarian choices are limited shade next to pool is rare

ts) - defect hot pool

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

room service food is absolutely horrible

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

we didn't really like the pool outside our door

the room and the walk out to the pool. the buffets were very good.

the spa was wonderful

the spot is amazing all the staff in the spa superfriendly

could not be used from the tulum airport, the buffets had very little vegetarian options at breakfast, i would not recommend the beach club for the maroma beach free excursion- we were made

rooms, breakfast, pool, welcome drinks are quite prestigious

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

location is great, nice pool area and comfortable beds on the beach. the food was good too.

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

pool and beach were very clean and private

the staff is helpful and polite and the breakfast (we only had breakfast at the hotel) features a wide-enough selection of items for every

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with variety of choices, located outside of the city (actually in the middle of nowhere

plumbing issues, wifi doesn't work, night entertainment was not good compared to other resorts we have stayed in

showers leak into bathroom and toilet area, tvs are out dated and don t connect to wifi to be able to stream from phones

wifi is horrible to non existent

rooms were spacious enough and had nice balcony. wifi was decent and beach clean.

food was delicious and we received constant service for drinks by the pool

though

powerloss, wifi down, bathrooms without toilet paper or or even lights

on the xpu ha sandy beach - good choice for a low cost holiday or short stay with backpack - wifi free of charge - simple but

were very few positives to the property, but there was working wifi and the area is pretty

all the basic amenities are covered, plus wifi, three or four great places to eat and drink

many screaming kids for a peaceful place like this, the restaurant menu and service was not good (quality of food

confort of the lodge and pool

very nice and clean pool as well

not cool with kids who need to eat

waiters at the beach bar are slightly abusive - they insist on high tips, while not all of them deserve it

the facility is a touch worn out (ie tiles missing from pool, rooms feel a bit work out)

nice pool, hammocks, beach chairs and beach towels

dirty pool. no ac in the living room (only in the sleeping room). check out for sargassos.

beautiful, quite beach. wonderful cenote. nice pool if see is ruff.

pool was a little dirty and the outside bathroom/shower area was not kept clean

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

the u spa was one of the best massages i have had by far

pool was at a lovely temperature

kids loved the barcy water park & playing at the beach

the gym at the colonial and the hydrotherapy were probably the highlight of my trip

our room had a kitchenette and dining area, but the kitchen wasn't equipped with anything

the small kitchen was a real asset

huge bed, kitchen available

kitchen equipment is very limited

the room was huge with kitchen facilities

the pool was wonderful as well and the room was wonderfully decorated

friendly staff, great room service

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

there seemed to be one pool that played louder thumpy music

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

pool filter seemed to not be working quite right, so the pool was a little cloudy

wafle house down stairs for breakfast

more than toast and coffee for breakfast

breakfast was fantastic, fresh made to order and plenty of choice

breakfast was absolutely sublime, served on the terrace with a stunning view

the location was prime, the breakfast fruits eggs pancakes meats and specially the lunch burgers, nachos and tacos-wow

breakfast can be improved at the hotel as there was no coffee and i cannot imagine my morning

breakfast was very good

hotel, super clean, best breakfast with fresh fruit, eggs station, freshly made pancakes, secure parking, excellent rooftop,

wifi was weak and did not work well

whole stay was spoiled by their wifi

the small tv and the wifi is very poor!

affordable * a pleasant walk from both the ruins

m) * speedy and reliable wifi

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

location brilliant comfortable rooms, kitchen well equipped everything wonderful

great kitchen too

knives in kitchen not sharp and had loose handle

we order room service which was and we sat down at three different restaurants to eat

it s good to have a few restaurants to choose from - oceana is great

restaurants, in lobby, room service, etc

the room service was great, the private check-in service was very quick and informative with a glass of

children s water park is exclusive to the explorer club so we couldn t watch our kids play

they don't give you a guarantee, to have wifi in your bungalow

wifi wasn't always good in the villa nor on the beach but fine in reception and the restaurant

beds were really comfortable and we liked that there was no tv, they do have free wifi

the wifi is a little weak where our cabin was located but if we really needed i would just walk by the

wifi and cell service

the pool area, the tree house, the beach that so close

i’ve been in luxury salon and spa business for 30 years and was really looking forward to checking out this property

minute we enter in the suite, very romantic very peaceful very beautiful, we had our own private pool that was amazing, hot and cool water, air conditioner, you feel in nature but with all the

we had a room with a private plunge pool and balcony sitting area

the room is spacious, bathroom style is amazing, bed is so comfortable and the private pool makes the experience private and romantic for couple

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

the included breakfast was incredible

helped us with taxis, laundry, food, culture

breakfast every morning was great

the breakfast is great and the room has everything you need

worked great, daily breakfast included, included bike rentals saved us, good location, great water pressure in shower,

electricity and wifi went on and off frequently despite this was not too disruptive

the wifi is basically not working and you are lucky if you can connect a couple of hours a day

beach is fantastic, the rooms are cute and charming, and the wifi is almost flawless

wifi

great wifi and ac

the wifi is pretty solid in the room and through the hotel area

insects), the shower and the wifi were very good

wifi in my room wasn't very good but was better when i went out on the balcony or by the pool.

no wifi in the rooms

the room was spacious and spotless, with excellent wifi

the breakfast was outstanding

the breakfast is included and great (coffee + fresh fruit juice + pancakes/avocado toast/ granola)

bar open late but music wasn't too loud

the public areas are very comfortable, the pool is nice, so you can easily spend a morning/afternoon here

expand a bit the breakfast options, although the ones they have are delicious and high

the main pool was nice; i later experienced the rooftop pool which was fabulous

tulum on the beach / hotel area (triple the price when we booked) and use the sun loungers, pool area, and co-working space for free

same for rooftop pool- drinks double the price of elsewhere i

i had a juice and fruit for breakfast and was a little

the beers at the bar are 2-3x more expensive than you can get in shops/most other

friendly staff, cold a/c, excellent wifi in the room and the guys do a great job clearing the beach every day

wifi was weak most of the time, which required me to be outside the room if i wanted decent

wifi wasn t great, had to sit close to the door to get a good signal but we were on vacation

wifi in the room was terrible

beach club with same name had wifi only with payment and its staff were not welcoming

tiles around the pool area could be a bit slippery when wet.

friendly staff, clean room and nice pool to relax by

the pool & courtyard area was also beautiful

pool was fun

much yet, i was excited to use the outdoor seating on our patio near the pool but had a change of heart after seeing the spiders

the roof pool was also a nice touch

helpful staff, rooms were soo quiet and comfortable, amazing breakfast in the mornings and lovely pool on the roof

roof top terrace and pool provided every day chill in evenings

the rooftop pool was a great way to spend the afternoon, they helped us connect to the speakers to listen to

the hotel was incredible! we love the people, the vibes, the pool and the breakfast!

poor wifi signal

wifi held up nicely

poor wifi vs local competitors

wifi could be stronger

free breakfast and bikes

the hotel is not completely finished, yet we were able to use the two pools and the gym, which are all top notch

in the building even though they have the facilities for it like tables and seating and a poolside cabana

both pools were really nice

location in downtown close to shops and restaurants, modern room with balcony and pool view

perhaps not enough beds by the pool

best views from the pool

the beach is amazing, the swimming pool is a nice addition and the room and bed were comfortable considering the location

we didn’t want to leave, we had a lovely hut with a view of the pool and beach

areas need to be renewed and replaced like swimming pool and bathroom

the hotel has an amazing pool and the staff was amazing too

awesome, fast wifi, big room, nice pool -

the pool is amazing and the rooms are spacious and clean

location to tulum town, great pool and premises, lovely breakfast area, great food and service, both restaurant and front desk

clean room, comfy beds, nice pool to cool down in, friendly staff

hotel, spacious rooms, great shower, parking (first cone first serve), pool is nice, they have a cat:) only stayed for 1 night, but i wish i would have stayed

wifi is not good in the rooftop and if you need to wash your clothes, please don't

the connection of wifi was really poor

wifi was very spotty

wifi connection was horrible and noisy due to construction and other activities

wifi signal was usually bad/poor

even the breakfast was unreal

very friendly staff. good breakfast. roof top pool.

about the hotel, the only thing wasn’t found of the view from the top floor (where the swimming pool and sunbeds are) is overlooking a huge shopping centre, which of course is not a big deal at

the coffee my husband brought me from the breakfast was good

good breakfast and warm, classy ambience

wifi is very reliable, i work online

wifi didn t work at times

i need more strong wifi

ffles, eggs, bacon,

hotel wifi was good and strong all around the premises of the hotel as well as our sim connection

the wifi in the room was weak.

staurant visitors who do not stay here also park here) - wifi did not work in the room - long distance to the beach

wifi wasn't strong enough for me

big room, fast wifi, nice garden and pool, parking lot, kind staff

load spead not

beautiful, brand new, great pool. comfortable room, central location.

comfortable and large bed and a spacious bathroom with a plunge pool that we weren't expecting

great water pressure and temp in the shower, comfortable beds, intimate pool and lounge area, stunning at night

beautiful little pool and kitchen area for your own use

the lounge area at the pool could be cleaner

wifi was poor in the room.

wifi and tv were terrible

plaza with a gym, cafe, and supermarket, plus up the block was a co-working cafe which solved the wifi issue in the room

- wifi unstable and disconnected

free water refills and reliable wifi

the apartment is in a very good size and the kitchen well equippted

kitchen was perfect for our morning breakfasts

kitchen was nice too, having oil, salt, sugar, etc, very convenient

every morning they knocked at our door to hand us the breakfast however the kitchen had all the equipments needed to cook and bake

the kitchen is fully stocked

i will be coming back with my hubby, kids, sisters, parents and other friends multiple times

neighboring bar was good fun (music a bit loud, but fine)

great breakfast with a sea view, everyone was also really welcoming and helpful

nice hammock and table outside the room to have some drinks at night while kids were sleeping

the beach bar is perfect for breakfast/lunch/dinner and cocktails

the wide terrace with the shared kitchen, the water dispensers at each floor and free bicycles to take represent a great plus

you even got a kitchen if you need to coke

there is a rooftop terrace with hammocks and loungers and and open kitchen for free use

the standard is high clean access to a clean kitchen hot shower low noise staff

area was very nice (lots of hammocks and nice view) and kitchen was fully stocked with lots of cooking essentials (stove top, pots, microwave, blender,

the rooftop pool was good sized and had nice view

beautifully designed! great breakfast in a great location by the pool. helpful staff.

continental breakfast is good but maybe adding a few saltier options would be better.

included: a great breakfast (a la carte) and an absolutely friendly and supportive staff

food allergies and every morning veronica came to greet us, asked us about our nght and gave us breakfast options that suit our diet

there is an outdoor gym to help us burn all the mexican food we ate hehe

alvarius in tulum offers a beautiful setting of tastefully decorated rooms, a pool underneath green trees and healthy and delicious food

) the place also offers a nice, big pool and an outdoor gym, where regularly yoga classes will be held

the property has beautiful trees, birds, tipi for the ceremonies, lovely swimming pool, use of communal kitchen, nice outdoor bathrooms & showers with hot water, bike rentals, lots

there is a nice gym, a pool, the rooms are well-designed, and you really feel like you’re in a special spot

the pool looks great in the middle and perfect location for resturants, bars, shops and beach

couldn't get into the pool because the water was cold but i wish something to warm the water temperature could be done

the boutique is overall picturesque - with the central pool & the tree - wish the pool water was warm

the pool on our doorstep was such a treat

we definitely loved this hotel, the breakfast was very delicious, the pool was relaxing and very cozy with the a big tree in the garden