upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

phone in room did not work and app/site to order room service never worked

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

food was mediocre except for the breakfast buffet and the beach fiesta

the spot is amazing all the staff in the spa superfriendly

breakfast buffets were amazing

the spa was wonderful

30 as an option for people who didn't eat breakfast

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

without beach shoes, there is a clear risk of injury

plenty of lounge chairs by the pool and on the beach

the gym is well equipped

the spa was also beautiful and our services very relaxing

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

we also used the gym and had several spa treatments - super

room service breakfast was fine. we live in akumal so location was perfect.

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

wifi was decent throughout the resort

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

but easy to get around by frequent golf cart service

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most at nature i felt in all the resorts

the breakfast buffet was fair,

long lines up for breakfast and lunch buffets

breakfast was good

little kids club near the beach was underwhelming

very noisy as we were close to the bar and families in our building. food could be better.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

powerloss, wifi down, bathrooms without toilet paper or or even lights

though

all the basic amenities are covered, plus wifi, three or four great places to eat and drink

on the xpu ha sandy beach - good choice for a low cost holiday or short stay with backpack - wifi free of charge - simple but

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

room service is good but a little bit slow

somethings you had to pay like the spa area

property had great food and amenities - their gym and spa was high end

property had great food and amenities - their gym and spa was high end

food,excellent staff,especially the butlers,good room service

there is very little going on in the evening and the bar closes at 10pm

the place is beautiful, from the pool to the restaurant

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

pool was extremely dirty the day we arrived

the beautiful pool was a welcome relief from the sun and sand

reliable if you need for work), the tvs in the sports bar are controlled

also good wifi throughout the resort

also $10/day for wifi

wifi was given to us when we upgraded our room but we were never told that it was limited to just

rooms, the bathroom door knob was broken, and telephone wasn't working, clock wasn't working and wifi booster wasn't there in one of the 3 rooms we booked

the pool is very nice

outdoors by the swimming pool

clean pool

the pool is the perfect spot to relax and get away from busy beaches

the breakfast was good and the pool was amazing

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers,

pool area is great for kids

we travelled with kids and their faces on arriving in the reception were worth the cost

kids loved the barcy water park & playing at the beach

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

wifi slowly

if you want total peace and quiet mexican rivera maya is not a place for you ud83dude09 excellent wifi coverage and strong connection

wifi was limited in our cabana, but we found it to be very relaxing

the wifi in the family cabana was not too good.

wifi connection was not always reliable, but this is to be expected given the location in the

the breakfast was sufficient for what we need

the natural pool

wafle house down stairs for breakfast

the atmosphere, service & staff. nice balcony with beautiful view of pool & inland waterway

the staff was so friendly and the breakfast service was top notch

slow wifi

wifi was spotty but netflix worked

they also had good wifi

wifi is basic

wifi was erratic so worked at times but not at others. i was glad i had a sim card.

the pool area is so beautiful

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

taps in the kitchen were not fixed to the counter top ( we didn’t report this )

huge beds, extremely well equipped kitchen and a good shower

pool was a bit dirty and dated.

the games room for the kids was brilliant

we order room service which was and we sat down at three different restaurants to eat

more things for kids entertainment. shows

also they need to have actives on the adult side pool as well instead of just the family pool

the kids loved the swim up bar and all the fun drinks

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

you can rent golf carts to tour around town which was fun and very reasonable

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so peaceful - being surrounded by palm trees

some english kids squatting the pool and were very noisy, parents were hopeless

the pool is delicious

pool area is very nice

fully furnished kitchen, places with reliable interenet (e

real nice place , good to resch and a rooftop pool

the roof top pool was also quite nice

oh, and in the evening and in the morning i used the pool on the roof

to be away from resort area, 10 minute walk to beach, close to restaurants, beautiful rooftop pool and breakfast area

t the hosts offered that we could lig on to their private wifi)

the wifi was slow in my room. thats the only negativ point.

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

has smart tv and wifi

poor wifi connection

the air conditioning and wifi worked perfectly

it has a good location, beach was clean and nice, also the wifi was working super

you do get an extra choice of breakfast at the seaside restaurant, but, unlike secrets aura on cozumel, there is no separate

everything room service was great

food was very good, and i appreciated the gluten free products at breakfast.

) and for our 'giraffe' room the wifi was fantastic

better wifi connection in the huts is needed

the wifi worked

no wifi , hard bed

strong wifi conection

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

was nice and cleaned, excellent wifi

the wifi was solid as long as we stayed inside

der normal circumstances) not be allowed

eduardo ,the bar tender, prepares amazing cocktails

the disco was in renovation, but the bar was great.

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

the rooms were very big and clean and there was even a small kitchen with a coffee machine

nice and quiet, top notch bar and restaurant!

the pool is clean

bar and restaurant closes at 8pm

the wifi's low bandwidth was serviceable but the network would often cut out/restart which would be

the wifi worked very well

though it was nice to not be a slave to our phones, the fact there was only wifi connection in the lobby made it difficult for us to plan more of our travels, also we were a

had to pay for wifi and safe

poor wifi signal

pool floor was to slippery

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

there were some questionable words/lyrics with little kids around

they had a great kids program

the bahia kids club was amazing

beautiful property, great staff, loved the kids club!

breakfast was excellent

breakfast is ridiculously amazing - chilaquiles made to order

the kids club was probably the best thing about this resort

breakfast was phenomenal with a wide selection of vegan, gluten free, healthy and local cuisines

we lounged by the pool each day, made use of the fitness centre, and did aqua aerobics every afternoon

in 7 nights we managed to reserve only twice

the last bar close at 12am

they closed a pool bar early that 80% of your guests used

i love the room service option

the pool is not private for the room as stated in the reservation.

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

a little more rustic than advertised.? pool wasn’t very inviting.

the restaurant had delicious food and the pool was key

the pool area, the restaurant, the staff, the villas - everything was unforgettable

floating breakfast is an amazing experience

floating breakfast and dinner is really delicious

we also had the floating breakfast, which was made even more special with a sparkler surprise in the middle of the basket to

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

the pool is tiny but very pleasant and taken care of

staff was amazing. breakfast was outstanding

excellent breakfast with fresh fruit and delicious egg dishes

staff were very nice and trustworthy and breakfast was delicious

nice complement for breakfast

has two pools, one for kids and the other for adults

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

spa was expensive we went to tulum and got massage on beach for $45 it was like $140 here

the beach and pool area were stunning, and our room was spacious and beautifully designed

hotel is beauitful and the view from the rooftop pool and bar is amazing

t great) but enjoyable

- the room service would take from 1 to 3 hours but they apologized and explained it was due to extreme

location is not perfect as we needed a taxi to get there: you need a car, a taxi or a hotel shuttle

in my stay, the room was clean one once, the same with the mini bar

treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and extremely comfortable lounging, paddle boards and kayaks

considering the location was pretty remote the restaurant and bar prices were very reasonable, the food was fresh and prepared to the highest standards

it would be good to have a snack/ drinks bar at one of the pools at least

great for kids above 6+ who know how to swim

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

breakfast option wasn't good-only one cafe no place to eat dinner - near hotel hotel room porch was

nice and new room, big swimming pool, free access to 1 cenote

there was a family of monkeys above the pool and the the access to the park was outstanding

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

close to highway, traffic noise, breakfast only after 9:00,

breakfast was not great, only a couple of options which were not great either

welcome…clean, comfortable big bedroom plus kitchen and living room with etta bed

were amazed at how nice and large our apartment was, a small kitchen area, large bedroom with pool in it, how cool is that

and if youu dont feel like going anywhere, stay at the amazing pool area

the pool and the atmosphere at night is really delicious

family friendly unless your kids are older and can paddle board/snorkel (beach rocky and small- more on that later ) aside from

the small spa on the roof was nice to cool off in but does not feature jets

very diverse guests, couples, families with kids, older couples all getting along nicely

the services of the room, the mini bar included in the price, the preparation of meals and drinks, the spot and view

family wise to do -- kids were getting bored only the swimming pools and a little expensive for what the area was

also, the wifi was not working for 4 days, we got a small refund for this, which directly went into telcel

there was a lack of wifi signal strength on the terrace.

wifi wasn t the best.

wifi was great in your room/patio and there are

our delicious breakfast was always welcome to start each lovely day

delicious, i am not vegan but i like health food and enjoyed every meal

our kids loved it, me and my husband loved it and will be definitely come back here

limited seating around the pool unless you have a swim-in room - most of the seating is around the

nice pool also for families *separate section

ud) kids' pool

pool

pool was immaculate

there's a nice pool, rooms are clean and comfy and☝️ fantastic, fully equipped garden kitchen ud83dudc4c if we

staff, location, pool, cenote room!!!!!

pool and gardens

good wifi

only a/c's areas

beach is beautiful and bar services around are very good

my trip to the spa was quite refreshing and relaxing

amazing territory; excellent beach parking location is great

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with variety of choices, located outside of the city (actually in the middle of nowhere

breakfast started at 7:30- no problem! would have liked coffee available earlier

very good location, good breakfast.

location tranquility breakfast

good breakfast

we had a spa and the ladies were great

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

in the middle of our stage they charged us an extra cost because they said the ages of the kids were not being informed properly by booking, and both of my kids appeared as babies

unless you get up early and snag a chair at the pool, there won't be any available

the variety of restaurants and the kids pool

breakfast was perfect (very well served, and tons of variety)

please change the clock in the gym

lots of towels, lots of kitchen gadgets and pots were available

location is quiet but close to playa del carmen. breakfast was varied. nice size of the room.

nice gym

not much for picky kids.

long lines for breakfast as there’s only one place for breakfast ckreaky

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

everything-- but so much time for main meals given: breakfast 6:30 to 11:00; lunch 12:00 to 15:30; dinner 18:00 to 22:00---so good

staffs are so friendly and helpful, good activities for kids, a good show every night, zumba, good vibes and happiness all the time

pool was very basic and play equipment outdated

i thought all bar staff were great

staff were exceptional, particularly the amazing isis and jess in riu land kids club - our daughter fell in love with them and we greatly appreciated the care and affection

shared spaces: • the gym was filthy, with an unbearable smell making it unusable

the manageable size of the property , the restaurants, the beach, the pools …. all fabulous!

also the valet parking is not 24 hrs, but the parking lot is not far from the lobby

we arrived during a week that the a la carte breakfast was closed and 1 restaurant closed

relaxing at the pool and getting in the ocean is great

more tv s at the bar by the main pool

we loved sitting on the balcony in the morning, and room service was fast and delicious

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the whistle on them

includes ping pong tables, a tennis court and a small gym

there were many things to do like tennis, golf, basketball, table-tennis and gym

gym hours and pools hours they close way to early the beach was a 50min walk food was the

beach, staff were amazing particularly in kids club, huge variety of food available all day, good gym, good entertainment - kids loved it all

swimming pool area, architecture, breakfast, variety of restaurants.

needs a bigger pool or another pool

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside waiter service

y luis bartenders - luis, manuel, y roberto breakfast and lunch -

kitchenette only came with pots & pans so i had to buy dishes, silverware, soap & paper towels they

also they were super helpful and gave us a late check out

utensils in kitchen area - what’s the point in payin for a kitchen with absolutely nothing in

no other facility besides pool, still awesome value.

the small pool is also positive

was great the staff, and mel and giesla the spa team were always so happy and it was just great , i have booked for next year and it was

our stay the gym was closed due to maintenance work, also one of the vip lounges which we paid extra to get

the gym needs renovation

also kids at the swim up bar was not cool

was a lack of activities for kids and adults during our stay - even though they were advertised

plumbing issues, wifi doesn't work, night entertainment was not good compared to other resorts we have stayed in

showers leak into bathroom and toilet area, tvs are out dated and don t connect to wifi to be able to stream from phones

wifi is horrible to non existent

rooms were spacious enough and had nice balcony. wifi was decent and beach clean.

the room service food was the worst

room very spacious and the spa services was excellent, i had the best massage

having a kitchen and fridge, there was no kettle - but there was a coffee maker, and fresh water only on the

lovely stuff , nice pool.

the pool was great and the breakfast was also fine

this property is along the hard rock golf course

i stopped for 12 days. the pool is great but the lobby is in the shadows. so no tanning.

the apartment is spacious and comfortable with a common hangout space, a kitchen to cook in, a clean bathroom, and comfortable rooms

the patio looking to the pool area is great

swimming pool was in shade all day long

the only downside was the kitchen, there isn't a whole lot of equipments, such as pots and so on

facility fantastic staff the stay was pleasant the breakfast was fantastic everything was clean staff was efficient would stay there and recommended

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

excelent breakfast. served to the room due to covid restrictions

good location, pool had a good size as well as the rooms

plenty of parking and free breakfast that was very good

or music in the gym would be good to pass the time exercising or biking

included breakfast is great.

the breakfast was good and healthy. the room was spacious and very clean.

facilites - laundry, pool

no air conditioning in the lobby or breakfast area

room and beautiful pool

pool was amazing and much bigger than it looked in the picture

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

pool was great and rooms were cozy

the outside area is gourgeous with the pool

the wifi was as advertised, useful in the common areas, but without a repeater, not in your room

wifi was very good

wifi is accessible and you can ask the host for recommendations on food, places to go and even

good wifi for working remotely

but if i had to say something sometimes the wifi would drop in and out from the room

the pool was dirty when we were there

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

swimming pool on the roof

the pool is very cool and nice to lounge ona sunny afternoon

loved the rooftop pool and lounge area, perfect balance of shade and sun options

pool volleyball games were great fun and got us talking to other guests

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

pool was dirty

pool hours too short

also there was many people slip on the pool area due to

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

tiny swimming pool, didnt look welcoming

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

free car parking, nice pool.

the pool was great

pool

swimming pool is lovely

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

nice and big cleaned everyday fresh towels and sheets we had king superior room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast

clean quiet easy acces good breakfast rooftop pool

the roof top pool was lovely, they could

clean room, good shower. clean swimming pool. value for the money.

i loved absolutely everything!. facility, breakfast and excellent staff members

they pool design is amazing, they really made good use of available space

i like the location and the cleaning, the pool was excellent for the kids

the gym also didn’t have ac which is not ideal

staff was excellent the hotel is clean the bed i comfortable had a washer and dryer all good the gym was good the staff let us stay 3 hours after the checkout not in the room however thy were so

there’s a decent size pool and a basic gym