comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

the rooms were very big and clean and there was even a small kitchen with a coffee machine

bar and restaurant closes at 8pm

nice and quiet, top notch bar and restaurant!

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

the wifi was solid as long as we stayed inside

was nice and cleaned, excellent wifi

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

heaven section pool was full of amazing music, live bar and entertainment

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

the pool was really relaxing and everything was really well maintained

cosy, comfortable beds, clean, simple but freshly made breakfast every morning, very friendly staff and best of all - there’s spider monkeys everywhere

pool is cold

spent time in the pool

the morning visits from monkeys for their banana breakfast

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

was good - central but quiet and an easy stroll to restaurants, bars, beach and golf

grounds, lovely pool and they supplied kayaks which was fun

knives in kitchen not sharp and had loose handle

very spacious area, dining, kitchen, balcony

pool was a bit dirty and dated.

loved the salt water pool and it was fun to watch all the boats go by in the evening

wafle house down stairs for breakfast

wi fi,breakfast

the natural pool

included breakfast menu had excellent variety, high quality, well prepared and delicious food

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

ailable for lunch and breakfast also when you book the preffered club upgrade)

the pool was lovely, the staff very attentive, and the food and drinks were excellent

i called two times for them to clean the room and had to keep calling to get the plates of from room

more things for kids entertainment. shows

the u spa was one of the best massages i have had by far

kids loved the barcy water park & playing at the beach

there is also an adult pool which was superb too

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers,

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking services failed to let us know upon

downstairs kitchen area the a/c was quicker

friendly staff, the details in the entire building, the comfort and design of the suites, the pool and jacuzzi, and the location (so close to xcaret park) are just amazing

clean spacious and looks exactly like pictured in the app…my kids loved it…would definitely book again

rooms had a kitchen area, but it wouldve be very nice if it was equiped with the basic amenities, water, coffee

the breakfast was good but could use a little work

pool

great swimming pool, friendly staff, mini church with senote.

pool was immaculate

pool and gardens

our children enjoyed pool and swam in the night as well so jat lag form europe was easy to overcome

you have shuttle to and from some parks every 20 min or so, and have access to all of them already included

sa de la paz) which was

room service selection

there are fancy restaurants, walk-in restaurants, a cafe with to go items, buffets, 24/7 room service, food carts at the main pool, and snacks at the roof top pool

paying for spa entrance

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

not cool with kids who need to eat

we were a family of 4 and my kids loved not sharing a bed, the extra bed provided fit fine in the large room

the spa did not have many options, but the massages were fantastic

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if you want

lots of towels, lots of kitchen gadgets and pots were available

good breakfast

we were told we cannot use the water provided in the gym when another staff told us we could

nice gym

staff was great. excellent breakfast. need a car, or a lot of taxis to go places, or tours.

staff was pleasant and helpful. they upgraded me to a studio with kitchenette

kitchenette only came with pots & pans so i had to buy dishes, silverware, soap & paper towels they

is a very comfortable hotel with a small swimming pool

great place! comfortable, super clean, internet , parking, pool , great location

wash clothes, also got a room with a kitchen

large kitchen/dining room with a comfortable couch

they have a cute swimming pool, you can even book a room with the pool right in front of your patio doors

suite with kitchen

the apartment is spacious and comfortable with a common hangout space, a kitchen to cook in, a clean bathroom, and comfortable rooms

swimming pool was in shade all day long

though

on the xpu ha sandy beach - good choice for a low cost holiday or short stay with backpack - wifi free of charge - simple but

were very few positives to the property, but there was working wifi and the area is pretty

all the basic amenities are covered, plus wifi, three or four great places to eat and drink

powerloss, wifi down, bathrooms without toilet paper or or even lights

good wifi

only a/c's areas

tside of some of the a la carte restaurants) were my room and the sports bar next door

to get to the beach and pool from our room

my trip to the spa was quite refreshing and relaxing

i love like how every room has its own wifi, so never you have internet connection problems

we booked one night more, the host was very helpful and very kind, thank you, the pool is great, wifi strong, clean, and very

wifi was very good

good wifi for working remotely

difficult to impossible to get wifi in the bedroom.

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

were not exting considering that it was christmas, not kid friendly i had a 18,16,11,1 year old kids with our crew

the pools

the variety of restaurants and the kids pool

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

we had a spa and the ladies were great

there would be a short cut through the golf field, but it’s private property, so you can’t cross through there, which makes the walk

the gym could be bigger and have more equipment.

at first but they are flea ridden and steal things from your bags when you are relaxing in the pool

there were many things to do like tennis, golf, basketball, table-tennis and gym

very good restaurants. the beach had lots of algae, nice pool though. excellent staff

coffee was really good, breakfast fine

the comfort of the room. the breakfast; healthy food included.

breakfast is good and enough

the best breakfast ever!

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

very late check-out option without extra fee), amazing and very spacious rooms, incredible staff fulfilling every wish at any time, beautiful beach with

close to $200 extra per day for a 2 year old (who doesn't eat much at all and cannot use the kids club as it's 3 and up) but we loved the hotel

) the gym is a bit small and can use more machines

ud) kids' pool

exercises, sound bath and many more) ud83dude4fud83euddd8 ud83dude4c atlantis spa is a beautiful place with professional staff

gym was lack luster at best - i've seen better in a best western

spacious rooms with balcony, insanely huge food and drinks choices, pools, and the beach

staff treated kids like a burden

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and entertained

the pools themselves are in scorching hot heat and not even the kids area had shade which made me feel always nervous for my baby

the pool is open until 10pm

facilites - laundry, pool

apart of turned conditioner off 24/7 and ventilation in the gym room

the breakfast was well served

no bar in the hotel - impossible to get a drink cold pool not good maintained gym sealed windows

i loved the foam party in the pool this year, it was great

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if you don't

everything-- but so much time for main meals given: breakfast 6:30 to 11:00; lunch 12:00 to 15:30; dinner 18:00 to 22:00---so good

one main pool; no ac on buffet restaurant and gym (which made almost impossible to work out for a long

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

to get a taxi with less than a 2 minute wait, excursion services offered at the resort, sports bar and many more to list

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other pools were hard

're in mexico, no taco bar near the pool

the room service food after hours is not very tasty and one night it took almost 2 hours to arrive

r drinks and snacks) and dinner, all meals were served a la

need more sun lounger s at roof top pool and maybe some umbrellas for some shade

the staff is extremely friendly and helpful and the breakfast is outstanding

breakfast was also very good

i also loved the pool on top it’s very relaxing

nice and big cleaned everyday fresh towels and sheets we had king superior room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast

the pool area was really nice too

concepcion in the breakfast buffet was very nice and polite as was the girl in the egg station

breakfast was also exceptional along with all other meals

gym well equipped

while the buffet was great, the options for kids in the restaurants was very limited.

room and beautiful pool

but we could stay at the pool till 12:00

room, pool, nice owner, location

the outside area is gourgeous with the pool

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

huge rooms and amazing breakfast!

lovely stuff , nice pool.

the breakfast was very delicious with a good variety

spa treatments excellent

room very spacious and the spa services was excellent, i had the best massage

pool

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

swimming pool is lovely

they have a pool and 24 hour service at the registration desk

the swimming pool and relaxing area was also quite nice

i go to the gym daily, and this is the only thing that would keep me from coming back

the spa was really nice also

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

the gym needs renovation

we took just breakfast and it was good

spacious kitchen and social living area

grill, seating and workout area, a lounge with tv for movies nights or sport events, a community kitchen with plenty of seating, and the second floor is full of dorms that have lockers for your

the kitchen was nice and big, and so was the living room

the pool is tiny, impossible to swim in (maybe a length of 2,50m)

specious kitchen/ dining area, games, table tennis, garden

pool was closed, half of the building was under construction

very close to the center, room was clean, the owner is really nice, clean pool

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

the pool was always clean, even with all the plants around

the pool is amazing! the room was beautiful and clean.

the gym also didn’t have ac which is not ideal

staff was excellent the hotel is clean the bed i comfortable had a washer and dryer all good the gym was good the staff let us stay 3 hours after the checkout not in the room however thy were so

good location. friendly staff. amenities as pool and gym.

pool was very small

it had a pool and smart tv in the room, the rooms were spacious and clean

small hotel with a fantastic staff, clean rooms, nice pool, great king size bed

the kitchen is nice and clean

kitchen

the kitchen was not very well stocked at all

until very late in the night just one chair not enough spoons,forks and other utensils in the kitchenette

- no view, next to a restaurant’s kitchen - just a really thin

the wifi was spotty at times but, worked well enough

wifi just in lobby

but enough far not to hear noise), friendly stuff, cleaning and fresh towels every day, good wifi

wifi was spotty

wifi wasn't working in the rooms during my stay, so i had to take my computer down to the lobby

the pool area is beautiful though and it has great 360-views of the city

room) and was able to have a one hour web meeting with 5 people and no issues

the wifi could be better.

wifi works mostly good

wifi was solid

c, great wifi, fridge in room

no wifi in rooms ... it is just outside your door... then no chairs to sit outside and use it

wifi was very good at pool area, not so good in the room itself

room 007 there was no wifi network at all

wifi was not that great. had to go out to the lobby to use.

wifi was super slow

the pool was dirty when we were there

loved the rooftop pool and lounge area, perfect balance of shade and sun options

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

the pool is very cool and nice to lounge ona sunny afternoon

10/10 would go here again if i get the chance the rooms were nice and clean and the pool was amazing

this is a hotel with less than 30 rooms, love how peaceful the landscaping and pool area are

colors of the hotel, the pool, the politeness of the staff the location and the rooms which are just perfect for playa

the pool, although small, was clean and refreshing

he gave us the most beautiful room with a balcony overlooking the gorgeous pool and courtyard area

wifi is great, just as the garden and the small pool 5min walk to the beach

breakfast

excellent price, excellent breakfast, hairdryer in the room, tv, refrigerator in the room, internet excellent,

feels like your in the jungle so lovely so many birds and the pool is great felt very safe and had a great time

my room, the pool, the gardens, breakfast, staff, its the best

direct beachfront spa amazing ambience top

beach/pool/facilities very nice

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and lunch at the same restaurant (starts with an a)

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

pool is perfect for kids with large areas that aren't deep, plus jacuzzi (same temp) with waterfall

too many other small hotels are painting their properties all white trying to look like a spa --hate those

all rooms overlook the courtyard or the pool

my room was on the first floor with a little patio overlooking the pool

there is a turtle pool in the lobby that my daughter loved

only glitch this time was the wifi was connecting intermittently in the room i had but it was not an issue (for me) as i simply (+) oh, and the wifi was reliable and use simple standard password login (-)wifi i have every experienced (+)clean , calm , location , tv , wifi (+) wifi very good (-) no wifi reception in the rooms (-)wasn't wifi in the rooms, but there was in public areas- we were able to get a weak signal on our balcony (-) fuethermore the wifi only works in the reception area- in the room was no signal at all, we couldn t even find

it was nice and quiet and relaxing. it has a pool

nice pool when open

pool was closed for the day i was there. a lack of comfortable places to sit in the common area.

our room was facing towards the pool so it was okay inside

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

room service food is absolutely horrible

whether trimming palm trees or cleaning the pool, every staff member greeted us with a smile and a friendly hola, making us feel like truly

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco station - beautiful

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

pool was dirty

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

great pool area, very good restaurants, great staff. nice rooms

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

gym was excellent

pool area was nice, rooms big and modern

very nice hotel and stuff with a great rooftop pool and a amazing view

walking distance to walmart, i love the kitchenette, all you need is groceries, rooftop pool, gym, shower and bar, this will be my

are big and comfortable, the pool are is really nice to spend the night having some wine with your friends

if there would be the bar in the pool area you could make some good money guys

the breakfast included in the room was provided in another hotel (close to the hotel). but the

nice roof deck and pool

all except the breakfast

didn't like how it says breakfast is included but then when you go eat they tell you it's restricted before saying hello

great view from the roof top common area with pool

without beach shoes, there is a clear risk of injury

vegetarian choices are limited shade next to pool is rare

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

plenty of lounge chairs by the pool and on the beach

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

) basic kitchen (microwave, refrigerator), eating counter with 2 stools

in room till sep 21, i tell them that's not room i reserved trough booking i reserved with mini kitchen and room has no mini kitchen microwave mini fridge, dishes, mini stove, they say they will

the room was big and included a small kitchen

same with kitchen equipment

since it was the only one open, they gave me that and then claimed due to it having a kitchen that i had to pay more

ps), balcony overlooking plaza, cold and hot water in lobby

the wifi worked well too

pecially the rooftop), comfortable bed , water-coffe- pastry at reception, nice staff, good wifi

even wifi was working perfectly in our room

the wifi & tv were good

lovely spacious room with beautiful rooftop pool. great value for money

friendly staff, perfect breakfast, clean rooms, rooftop swimming pool, location!

maybe due to covid, the elevators didn´t work and no bar on the rooftop pool area

the three pools were lovely, as well as the two jacuzzis

a super cute boutique hotel with a rooftop and downstairs pool

the tiles were falling off in the shower and in the pool and towel hooks were falling off the wall

smelly green pool

we visited the pool area which looked nice but we didn’t use it

keeping was to be every 4 days, was 7 days and had to beg for toilet paper and clean towels, the pool was slimy on the bottom other residents actually cleaned the pool , windows to the hallway

condo is very comfortable, with the big kitchen, where i could cook, it had the balcony, and the pool on the roof

the rooms are clean and spacious, and the breakfast was excellent

the rooftop is wonderful, featuring a beautiful pool that makes it an ideal place to relax and enjoy the view

curtains didn’t close, need more dinner choices, bar in lobby not open

booking it said spa is included also on reception they told us so and when we went to spa they let us in, and later

i love the location and the rooms are very clean and big. the pool and rooftop was great

fast wifi at all rooms spacious rooms

wifi worked well

clean, good bed and shower and a pretty decent wifi

wifi is available only in common areas.

sometimes wifi loses connection.

+ bad smell; toilet leaking; dusty shelves; bathroom needs to be renovated; breakfast horrible; pool

the swimming pool.

the pool there was more like a fountain

garden and pool lovely, super friendly staff. is like a home away from home

centric, nice pool area, i was allowed to leave my luggage after the check out, friendly

wifi was spotty.

interruption in wifi

the room is very big and clean, the bed is very comfortable, wifi connection is very good, and the bathroom is very clean

r con, wifi, hot

i m lucky because room 101 wifi available. but another rooms are unavailable.

the pool was great and comfortable

my children loved roof pool

the pool and the late night swimming

close to both 5th avenue and the beach, nice little pool on the roof. clean and spacious

also the location and facilities such as the pool are clean and there are design details such as rocking chairs in every

nice spacious room, good wifi, nice pool, good location

wifi was strong and some people were working remotely

eed was ok)

wifi okay but a little inconsistent

also the wifi could be bit more stable

our breakfast experience could have been better

also do not book this place for the breakfast

free “breakfast” was a complete joke, not only was it not at the property (but at a partner hotel a 10

breakfast included was very very very short and bad, does not worth the price at all

stated in other reviews it was a 15 minute walk to another hotel for breakfast of coffee and toast

the pool on the rooftop was amazing

the pool was lovely and it has poolside service too, we got passion fruit and kiwi daiquiris and they

you get one of 3 small packages of cereals for kids to choose from

is great, we stayed in a room with a kitchenette appliances are all new

room will hear the music from the bar which is next to the hotel, but arnold help us paid to upgrade and change the room

very nice pool quiet good apartment perfect with kids

liked the pool area it was very clean and had comfortable chairs and couches out with lamps to light up the

good value, very clean, a/c worked great, i slept well, had a full kitchen (including a huge jug of drinking water), nice pool to swim in and relax by

host was kind enough to allow a late check out and

did not try the pool but it looks good