pool was a bit dirty and dated.

location brilliant comfortable rooms, kitchen well equipped everything wonderful

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

knives in kitchen not sharp and had loose handle

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

the kids loved the swim up bar and all the fun drinks

the games room for the kids was brilliant

the kids loved the swim up bar and all the fun drinks

the kids loved the swim up bar and all the fun drinks

we order room service which was and we sat down at three different restaurants to eat

the staff was so friendly and the breakfast service was top notch

more than toast and coffee for breakfast

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

the natural pool

breakfast was fantastic, fresh made to order and plenty of choice

was nice and cleaned, excellent wifi

the wifi was solid as long as we stayed inside

beach, staff, food,pool parties,facilities. the best hotel for the price !

with our kids in a couple weeks

of the bar staff i found quite rude

pool was at a lovely temperature

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

there is also an adult pool which was superb too

only thing that could be improved is the set up of the kids club

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

was a lot of seaweed that made it impossible to swim and there was only a very little pool for everyone in the hotel including people who have houses in the compound

it's a beach where you need to get in and swim right away, so not really too good for little kids

right on the beach i got a suite with a nice porch, air conditioner was great nice little kitchenette and a nice bathroom great coffee too

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

pool was extremely dirty the day we arrived

not cool with kids who need to eat

they would set up their spa hot tubs at 5pm with a bottle of wine

bar and pool area is beautifully lit at night

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

though

were very few positives to the property, but there was working wifi and the area is pretty

on the xpu ha sandy beach - good choice for a low cost holiday or short stay with backpack - wifi free of charge - simple but

powerloss, wifi down, bathrooms without toilet paper or or even lights

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and lunch at the same restaurant (starts with an a)

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

30 as an option for people who didn't eat breakfast

could not be used from the tulum airport, the buffets had very little vegetarian options at breakfast, i would not recommend the beach club for the maroma beach free excursion- we were made

the swim out pool

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

room service food is absolutely horrible

phone in room did not work and app/site to order room service never worked

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

pool and other amenities, staff

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

without beach shoes, there is a clear risk of injury

breakfast til late night room service the foods offered were varied and delicious

rooms, breakfast, pool, welcome drinks are quite prestigious

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

we also used the gym and had several spa treatments - super

we spend more time at the pool so this wasn't an

staff, pools, service, local host, room, room service, spa tub, views, design and decor

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only charged a 25% service fee, approx $57

the spa was also beautiful and our services very relaxing

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

wifi was decent throughout the resort

but easy to get around by frequent golf cart service

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

the pool was clean and huge

the breakfast was excellent. a lot of choice and very very nice.

very noisy as we were close to the bar and families in our building. food could be better.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

the buffet food including the 24 hour sports bar was almost as amazing as the a la carte restaurants

our entire experience was completely different from what we experienced in barcello the last two years we were there, not in a good way

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

service so special) and i would recommend upgrading to the premium experience, ivan around the pool really looked after us and it's really worth it for all the added benefits

very spacios and modern room

there are golf buggies available, but we walked everywhere - in trs itself walking is easy but even around

the staff, the food, the room and the pools

room service is good but a little bit slow

also $10/day for wifi

wifi was given to us when we upgraded our room but we were never told that it was limited to just

to pay for wifi at a 5 star all-inclusive resort

rooms, the bathroom door knob was broken, and telephone wasn't working, clock wasn't working and wifi booster wasn't there in one of the 3 rooms we booked

wifi was unpredictable

the pool is the perfect spot to relax and get away from busy beaches

the pool is very nice

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

the breakfast was good and the pool was amazing

outdoors by the swimming pool

wifi was limited in our cabana, but we found it to be very relaxing

if you want total peace and quiet mexican rivera maya is not a place for you ud83dude09 excellent wifi coverage and strong connection

wifi in the room was not the best

the wifi in the family cabana was not too good.

the wifi was a little slow in our villa but good elsewhere.

staff were very nice and trustworthy and breakfast was delicious

staff was amazing. breakfast was outstanding

breakfast, occasional spider monkeys, very large and cozy room w picture windows, hot water showers

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

the pool was really relaxing and everything was really well maintained

the wifi does not work reliably, and not at all when the weather is cloudy

the wifi was up and down and the cell service was not the best either.

wifi was erratic so worked at times but not at others. i was glad i had a sim card.

apartment was lovely, very clean and comfortable with good fast wifi and a large drinking water dispenser in the main living area

slow wifi

the breakfast buffet at cayuco is also a must see

another minor issue is also that there was no squat rack in the gym

there is a mini bar / speakeasy called el deseo which although is very pretty due to the lighting, is also very

were numerous breakfast options, but we always ate in the buffet which had numerous options

that a shuttle to the tourist area is not provided or mentioned

familia the bush’s we started off in the bungalow which was set back more away from beach & pool it too was very nice & quit but we took notice as we had been 2/ nights in the bungalow as we

two restaurants and a bar on site

grounds include restaurants, dive shop, pool, spa, etc

you can rent golf carts to tour around town which was fun and very reasonable

pool area is very nice

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

kitchen has everything you need to cook

we also used the laundry service at the hotel, that was quick and good

beds great, lockers, kitchen to cook etc

bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view

t the hosts offered that we could lig on to their private wifi)

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the room and plug near the bed, near

has smart tv and wifi

poor wifi connection

the wifi was slow in my room. thats the only negativ point.

it has a good location, beach was clean and nice, also the wifi was working super

the air conditioning and wifi worked perfectly

everything room service was great

had a nice tropical feel with loads of iguanas roaming around - room service good and prompt

he took care of extra pillows, dinner reservations, beach cabana rentals, and sent us a special breakfast for our anniversary

no wifi , hard bed

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

) and for our 'giraffe' room the wifi was fantastic

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

better wifi connection in the huts is needed

bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

from the room to the pool to the breakfast even the staff was great

nice resort like hotel sith good pool and a small pool indoors

7 mins drive * hot shower with good power * big bathroom * massive room with 2 double beds * nice breakfast

welcome…clean, comfortable big bedroom plus kitchen and living room with etta bed

loud dance music in the morning by the pool and patio area

ry cool sunset sessions), even kids enjoyed dancing on the beach

o doesn't eat much at all and cannot use the kids club as it's 3 and up) but we loved the hotel

buffet lines, no one drunk and rowdy in the pool vaping etc)

beautiful private beach, saltwater swimming pool, and lots of places to hang out

inside all the restaurants, and the servers on the beaches, all the chefs in the kitchens, room service staffs and the taco truck staff, who made our stay the best experience in an all

the room, the facilities and amenities, especially the pool, and the hosts were amazing

the pool was extremely well maintained and crystal clear

great swimming pool, friendly staff, mini church with senote.

pool and gardens

staff, location, pool, cenote room!!!!!

good wifi

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice cream cones

great pool area, perfect beach, ai facilities at perfection with many bars across the entire area, great

tside of some of the a la carte restaurants) were my room and the sports bar next door

my trip to the spa was quite refreshing and relaxing

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

staff was great. excellent breakfast. need a car, or a lot of taxis to go places, or tours.

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

good breakfast

our room had full kitchen

breakfast was great and the location too, the room was very comfortable and the bed was what i

adult pool cleanliness sport bar cleanliness

in the middle of our stage they charged us an extra cost because they said the ages of the kids were not being informed properly by booking, and both of my kids appeared as babies

i liked the room and the pools. riuland was really nice for the kids.

it needs a lot of updating, rooms, paint, pool cleanings

were not exting considering that it was christmas, not kid friendly i had a 18,16,11,1 year old kids with our crew

thank you rueben, elio,victor and alexis (breakfast server) for making our stay memorable and being so kind

overall i had a fantastic time with another couple and my three kids

like it more if they had servers working the pool and beach area so you don't have to leave your chair

was well maintained, pool in a great location

the pool, the beach, food pretty much everything

kids club is not professional, staff is always in their phones, kids are given sheets of papers to

food, service, beds are hard, pillows aren’t great, ac did not work, not a great spa offering

équipement in your gym

good pools and children were not permitted in the bar pool

the kids’ animation team was great — they constantly engaged children and did a wonderful job

we found that the royal hideaway adults only beach was the best when compared to the other resort beaches along the beach front

jose, carlos and erika at bar alegria we re the best and created great relationships with us

location breakfast daily with a view by the beach

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, infinity pool looking over the ocean, late night snacks when you

the breakfast options are great and the dinner reservations were amazing

very good restaurants. the beach had lots of algae, nice pool though. excellent staff

the beach is a shuttle bus ride instead of a walk a cross the golf course, but once down there the beach area was really well maintained/organised - again, food

options both for relaxation by the quiet swimming pool and more fun by the large swimming pool

my son really enjoyed riu land playground, mini pool and various activities

there were many things to do like tennis, golf, basketball, table-tennis and gym

staff ,long queue to get drinks and absolutely noo many sunbeds ,its pretty hard when you have kids and many things to carry with you and be able to locate yourself in a nice spot with shade for

in the morning, there was no bacon or sausages for breakfast

layout and pool location. access to the beach was great too.

i also never found fresh tortillas for breakfast but perhaps they have tried before and they don't get eaten or i did not look well

more chairs by the pool

also they were super helpful and gave us a late check out

great place! comfortable, super clean, internet , parking, pool , great location

no kitchen utensils

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

there were a pool, a gigantic beed, elevator, the best wifi we have had yet, tv with netflix and good service

the breakfast was also tasty and the pool wasn’t too crowded

breakfast buffet, house keeping up to par, laundry service great, all services used were great

stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was inconvenient when it was raining, so my suggestion here is to have umbrellas

to many kids on the pool where the bar is.

our stay the gym was closed due to maintenance work, also one of the vip lounges which we paid extra to get

didn't like that the wifi didn't work

enough places to get wifi

the wifi worked very well

poor wifi signal

the wifi was great and connected even at the beach

installations , the swimming pool , the beds all areas are very nice and the service real good

french doors at front opened onto a balcony next to the small pool

the kitchenette

kitchen was poorly equipped

the patio looking to the pool area is great

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

room and excellent breakfast with a good outdoor swimming pool

coffee was really good, breakfast fine

breakfast, price

the best breakfast ever!

gym was closed during our stay due to reconstruction and the pool barely gets any sunlight.

aso needs up to date info about the resort in every room, currant lunch menu with prices, cost of spa with and

is in a beautiful setting and has a large pool overlooking the golf course lake with loads of wildlife

no towels available in gym

our pictures also showed our suite had a kitchen

free breakfast, great pool

gym half the of the machines are broken, pool closed first 2 days,house keeping shows up late like

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

clean nice good breakfast good price not extra charge very good place

frig absence in the suit; ac didn’t work in the gym.

pool was amazing and we should’ve gone for a dip way earlier in our stay

room, pool, nice owner, location

room and beautiful pool

but we could stay at the pool till 12:00

pool was amazing and much bigger than it looked in the picture

the pool and internet/wifi slow and drops a lot

good wifi for working remotely

wifi was very good

excellent wifi, quiet and pleasant to work by the pool

but if i had to say something sometimes the wifi would drop in and out from the room

when enquiring about transport to other towns nearby and bad information about given about the casino

property is well maintained, and starting renovations- nightly entertainment is excellent, sports bar has a dozen screens- and great bartenders

pool bar closing at 5pm

and there is also a small bar where you can get any drinks that you want

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and (*) however, they had closed the casino and didn t offer room service because of covid (-)overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge for towels size of drinks buffet food never (-)restaurants were not good. japanese restaurant was only good one. no room service.

pool had something maintenance work done on the day we were here so i can’t say anything about

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

the pool area on top didn't feel too inviting.

swimming pool on the roof

the pool was dirty when we were there

also there was many people slip on the pool area due to

ferry right next to you, small pool, smell of mold, everything was always wet.

pool hours too short

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool volleyball games were great fun and got us talking to other guests

pool was closed, half of the building was under construction

very close to the center, room was clean, the owner is really nice, clean pool

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

they allowed us to do early check in so we appreciated it a lot and also to park the car

free car parking, nice pool.

pool

lovely staff and wonderful pool.

the pool was great

breakfast was phenomenal with a wide selection of vegan, gluten free, healthy and local cuisines

the breakfast and location and how quiet and calm the resort is, would definitely come back and

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

the breakfast buffet was amazing

and rooms amazing, breakfast good but overpriced, restaurants top quality, all staff friendly and helpfull

nice and big cleaned everyday fresh towels and sheets we had king superior room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast

pool is really cool

the roof top pool was lovely, they could

fot the price it was amazing place cleaning room , breakfast and personal was friendly .

breakfast wasn't great, but there is a great breakfast place called nativo just around the corner

the place in general is rather strange-- it is built around a long skinny pool

there’s a decent size pool and a basic gym

the gym also didn’t have ac which is not ideal

the pool was always clean, even with all the plants around

the pool is amazing! the room was beautiful and clean.

wifi did not work inside the room.

no wifi in rooms ... it is just outside your door... then no chairs to sit outside and use it

wifi was not that great. had to go out to the lobby to use.

poor wifi in room

room 007 there was no wifi network at all

the roof pool & bar with a view to playa del carmen’s 5th avenue, is exceptional experience

the roof top pool and bar was beautiful, but we sat at the bar for 30 minutes while no one even acknowledged us

breakfast service was a little slow, they might have been short staffed, and breakfast options

i love the location and the rooms are very clean and big. the pool and rooftop was great

the hours were short though and the spa was not even open as they cut hours drastically because of the virus

everything worked well

wifi in the room was awful

i m lucky because room 101 wifi available. but another rooms are unavailable.

wifi signal....

wifi was spotty.

the breakfast was nice

breakfast

breakfast was very nice, the view amazing.

no a/c in the room, not clean, ruptured sun beds, cockroach in the room, weed smell during breakfast, staff barely speak english

are lovely, restaurant food and menu is great (free breakfast is very basic but tasty enough)

wifi wasn't working in the rooms during my stay, so i had to take my computer down to the lobby

wifi was spotty

but enough far not to hear noise), friendly stuff, cleaning and fresh towels every day, good wifi

wifi just in lobby

the wifi was spotty at times but, worked well enough

the wifi wasn't great in the bedroom.

the bathroom was in need of a refresh. wifi was not great.

i saw other reviewers complain about the wifi

it's a shame the wifi doesn't work everywhere.

bad wifi signal there aren t any electrical outlets near the bed small pool

pool on the roof was dirty and there was a lot of bird droppings

the pool was very clean and in the rooftop

we couldn’t even use our balcony or the pool that was on the rooftop because of this smell of dead fish being so close that it was

when it rains, the room floods like a pool

pool was not ready ud83dude22

lovely swimming pool, great for small kids

we had pool view room

there is a very nice pool with a garden at the hotel and even though the hotel doesn't serve any drinks or snacks, a

my room was on the first floor with a little patio overlooking the pool

pool is perfect for kids with large areas that aren't deep, plus jacuzzi (same temp) with waterfall

the pool, although small, was clean and refreshing

the pool was clean and well looked after, same goes for the whole hotel area

he gave us the most beautiful room with a balcony overlooking the gorgeous pool and courtyard area

good to have a swimming pool too

my kids loved the pool and playing with kids in the courtyard

everything.great breakfast. nice rooms, pool. so nice.

ate breakfast one morning

beautiful jungle garden, good breakfast, clean up every day, close to the center.

wifi is great, just as the garden and the small pool 5min walk to the beach

quiet rooms and very chill pool