even opened up the breakfast room so i could get coffee

hotel was well maintained. had a nice pool too. liked the laundry.

on-site laundry was a great convenience

nice inside wonderful breakfast had a gym

good parking, great laundry

clean pleasant room pool was very well kept

cereal was really good, pool was amazing!!

pool was not open and just toast and a coffee for breakfast

i wish they had indoor pool....

pool want open

free laundry open 24/7

free laundry and a lending library for games or appliances you might need

beds were comfortable, the shower hot, great full kitchen and the pool was great

i loved the little kitchen in the room and the snack pantry in the lobby

full kitchen, the cup board facility, the comfort, the quiet, the mostly friendly staff, the easy check

- pool is more of a kiddie splash pool , not meant for swimming - paid breakfast

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

pool is extremely tiny

we had 2 adults and 2 kids

lobby, pool, fitness areas are great

nice pool

room next to laundry

inside pool.

breakfast was delicious

an umbrella or two by the pool may be a good idea for those that need to come watch their kids but don't necessarily want to

the gym was great

the breakfast and the staff attending it was beyond the usual included breakfast

kids loved the pool

super clean nice breakfast

room, very good breakfast with eggs, sausage, waffles, fruit and more

kids loved the pool

i like the plce its very clean have swimming pool its quite i like thanks

pool was great breakfast was yummy and the room comfy

breakfast was great

free breakfast,laundry on premises

i wish we would have made it to breakfast and the pool but unfortunately we over slept but i bet it would have been amazing

i like breakfast and room size and the pool.

when my family and i arrived we were told the pool and the gym were unavailable for use due to renovations

work in springfield and needed to be in town for 3 days, i chose residence inn to have a kitchen area which was great

nothing was open , as in pool and gym

the breakfast was good not as big as chicopee but still was amazing

breakfast is excellent.

breakfast was awful and a insult to adults the pool was clean private and very relaxing the rooms

charged us 20$ for pet fee, we have 2 cocker spaniels

didn't even get a smile nor the time breakfast was to be served nor the time of the pool operation hours but i enjoyed my stay very much

laundry facility on site

close by and convenient to the mgm casino

location was close to casino and highways beds were super comfortable.

everything was available from hygene to the kitchen supplies

all the kitchen facilities are fully equipped

it was nice having a full size table for meals and kids’ homework, too

didn't notice til the day we left but there's a burner in the kitchen cabinets if you wanted to cook something

my wife paused, my kids slowly laughed and asked,

what i liked the most was the room super clean, organized and the pool my kids loved it

limited space in lobby and breakfast.

breakfast was a nice surprise including a variety of hot and cold options

the moms and the kids went to the dr

the breakfast was good, there were pancakes and my kids loved it

front of elevators to “catch” the dripping water of guests waiting for elevator after leaving pool

the pool was a bit cold for our little guy

very good proximity to the new mgm springfield casino, just over a half mile walk

went to springfield to go to mgm casino the hotel was with walking distance- great hotel was very clean and employees helpful

only had one night so didn't have time to enjoy the amenities - pool, gym

nice indoor pool and very nice and accommodating personnel

great location. room was well appointed and very clean. wonderful breakfast choices.

we enjoyed the gym and pool

friendly staff. location and convenient stores near by. breakfast was good as well.

friendly and helpful staff at check-in and in the morning for breakfast

also the gym was locked by appt only and even though it was empty that same staff member refused us entry or

the food was good. the pool was nice. the room was big, and the bathroom was big too.

loved the breakfast and daily newspaper

clean, easy freeway access, free breakfast and quiet. staff is really friendly!

sure how breakfast worked because of covid, just grabbed coffee and ate after checkout somewhere else not a

everything was great!! great breakfast!!

breakfast was good. coffee excellent.

us one more night due to the fact that we were in pain from our disability and still allowed a late check out the next day

was clean smell the clean me and my family enjoy it and furbaby dog they even had breakfast in bags that was

no breakfast because of covid

breakfast was a mix of cold and hot

had dents an the over head light was crack an pulled all the way out just wasn’t happy my kids an i cleaned up it was my daughter bday i did call down to front desk an they said they will

the breakfast was great!

kitchen, very comfy bed

the place was very clean and salt water pool was awesome!

my wife and kids really liked the pool

breakfast was gross. we ate out after tying to eat in.

the pool hours ! wish it had opened up earlier and stayed open later

great staff, wonderful room and very good breakfast.

breakfast was okay

good amenities: parking right in front, breakfast included with various choices

the indoor pool and breakfast area were very nice

excellent breakfast and front desk staff

pool

staff, very comfortable bed- clean, spacious room- great breakfast- perfect location right off turnpike

breakfast as excellent

location,breakfast

very nice room, easy access. good breakfast, love the waffles.

great staff, amazing rooms, got to speak with the nicest people at the front desk and an awesome breakfast in the morning

breakfast was awesome

there was a lot of food choices in the area and was pretty close to the mgm casino.

staff, coffee maker, fridge, fitness room, laundry, clean rooms and affordable

no breakfast

instant noodle for breakfast

breakfast didn't work for me. had to walk to office from unit..

breakfast wasnt great but was ok, staff was the best ive ever had at a hotel in any country, bed

great breakfast, quick check in, and minutes off the highway.

hotel was very clean, we liked that there is a bar and pool on the premises

really nice gym facilities

the pool area was great the kids had fun swimming and i was able to relax

great staff. clean everywhere. pool fridge microwave :)

clean spacious room, a pool, facility was very quiet.

everything, clean good breakfast and very friendly staff!

everyone was friendly and accommodating. parking was a breeze. breakfast was nice.

no hot breakfast on week days

no deposit or pet fee close to multiple stores and restaurants friendly front desk

the motel has a guest laundry room, with some vending machines

i liked there was no pet fee for my dogs.

the location has handicapped ramps, an interior courtyard of sorts, and a laundry room

no pet fee

red roof is a good value. i really appreciate that they don't charge a pet fee.

it’s quiet, good location, had laundry room

early check in

machines broken coffee machine broken laundry broken bathroom door broken first room had standing water puddles in room permanent

gym was clean and up to date , pool was just the right temperature and hot tub great for a quick

restraunt amd bar closed the two days we were there

) my husband used the gym and was pleased with the equipment, but we didn’t visit the pool

the breakfast, the nice lady running it efficiently, the pleasant check out

even breakfast was delicious

trouble with the wifi, a bit far from everything

the wifi didn't work

were never given the wifi password

would have liked wifi password

poor wifi didn t work in my room.

breakfast had a good selection, again not fancy, but just what you would expect

sticky syrup on breakfast area floor & in elevator.

falling asleep one night because of the neighbors and another morning i was awaken by loud kids

we had a big group with lots of kids so everyone was very disappointed

also, breakfast was nice, staff constantly cleaned the dining room after guests

shuttle service was excellent

breakfast was great, rooms were comfortable, clean and quiet. excellent for traveling with kids.

to bradley with a shuttle to the airport

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor pool to free breakfast to location to comfortable bed

plentiful breakfast buffet

large, clean rooms, very friendly accommodating staff, very adequate hotel gym, close proximity to airport, shuttle

the breakfast eggs and sausage wasn't good in my opinion. but the waffles were awesome!

gym is minimal, but functional

i truly enjoyed and even took pictures for my kids

n i got in on a late flight, shuttle showed up very quickly and check in was smooth

very happy restaurant and bar was open

only the bar area open for meals which were not great..disappointed

i enjoyed how pleasant room service was and enjoyed the shuttle

it would have been great to at least have room

friendly, plush bed and pillows, bar and grill, room service

i love the breakfast selection.

breakfast

staff quiet no state supported junkies breakfast!!!

staff above and beyond to services us in early check in and transportation to get us food that's a plus

staff location and they have breakfast !!!

shuttle driver did not ask passengers to wear a mask

in only one room, so the kids slept in a cold room and the other room temperature was little hot but ok

to move us to another room and that would have been great but we already had laid down the kids

it's next to the office/lobby and you can hear guests waiting for the shuttle at 4 am

location to airport was great, help setting up the shuttle was much appreciated

convenient, nice staff and shuttle

laundry room and gym facility downstairs

quiet, nice staff, free laundry, location

i like the rooms and access to the gym and laundry services

at the hotel and it was quiet i will stay again when i come back to town and the man driving the shuttle was so nice for the ride to the

the gym was closed

also a lot of the gym equipment is broken and the pool is closed

great laundry facilities, clean. room was airy and good use of space.

improve quality of the breakfast

gym and pool closed and room service coordinated on a by-request basis

very clean and quiet breakfast available

gym is tiny & couldn’t get the tv to work, b ut the ones attached to the machines seemed to work

also, i was disappointed that the breakfast ended at 09

the free breakfast was delicious and we love webs yarn which is in ealking distance

booking description says hot tub. there is no hot tub, just a small pool.

thanks for fixing the cable of tv, pool is excellent

outdoor pool was a bonus but we unfortunately did not have time to try it out

pool was close

the property itself was nice. pool was good. next to the airport a lot around you.

the pool was very clean my kids had a blast

the pool area, i can't think of nothing else.

the breakfast and the pool were great.

breakfast bar was awesome as was the gentlemen handling it!

i wish i had brought swim wear for the pool

pool

experience never had this done before checked room 242 was given the slip with that number and wifi password the key didn't work so she fixed it we chilled for an hour we left came back to the

the wifi was really weak and slow in the room

frig and microwave worked well, wifi was reasonably fast

the wifi was very slow

internet access in the rooms was horrible - low to no signal, wifi name didn t match what s in the info given at check in

loved the ability to have breakfast before taking flight at 6 a

wish breakfast was available earlier for early flights.

the gym was good.

it was conveniently located. free and reliable shuttle service. breakfast was yummy.

my flight came in early and the hotel accommodated me with early check in!

it had an accessible pool and is very close to the airport and food

all over the kitchen floor, the curtains did close well enough for privacy, the sink faucet was very loose

other than that i requested 1st floor near pool

also, having doors to separate the room from the living room and kitchen gives guests extra privacy

breakfast was better than average, lots of choices and well maintained by the staff

- wifi wasn't working - although several people complain about wifi, the person in the front desk

wifi worked well

wifi free

wifi did not work at all!

the wifi was awful so couldn't prove i paid by accessing the site

your bar was closed

and the concierge’s let us stay an extra hour for a late check out since we had arrived very late the night before due to snowy & stormy weather

lovely bar too

reasonably priced, including the good tavern food and bar - indoor and out

it has so much charm and a bar that dates to 1786

pool was comfortable

also, maybe add a shuttle to the hartford amtrak station

the pool was chilly but still great, and the hot tub is so awesome i didn't want to leave

clean and breakfast

the pool and breakfast

great location, impeccably clean and comfortable room, great breakfast

breakfast was continental, a little disengenuous to say otherwise.

breakfast was adequate and well set up.

walking distance to campus. amazing complimentary breakfast options.

the breakfast was presented in theme with the town and space, as well as, delicious

wifi, and the rooms were far away from the buildings.

liked that they had free wifi and an indoor pool but the paint was peeling from the ceiling inside the room with the pool,

wifi down. no atm no elevator

the only thing they didn't have was wifi as it was down sooo i couldn't use my laptop to do school work for my 2 day stay which was

no wifi

loved the pool, breakfast was amazing and the beds were really comfortable.

we were able to get a late check out. beds were comfortable. staff was friendly.

breakfast could have been better

the pool is nice, clean, not too cold, the air is warm, so pleasant to

staff super accommodating and welcoming, great hot breakfast

no coffee available pool closed no place to lounge outdoors

the pool was quite refreshing after a long drive.

location perfect for our needs (hiking the holyoke range). pool had shaded area - nice touch

considering this motel has a pool - it is rather strange there would not be television as well

outdoor pool very nice

what the kitchen provided

pool area was clean water temp good clean breakfast area and decent food room was clean and

nice fitness room with some free weights. free breakfast. nice room.

pool was great.

appreciated the fitness facility

clean and good sized room with two queen beds, wifi, tv and coffee

wifi here is always a issue

my only issue was that the wifi didn't work, but it's in an area where that is to be expected

wifi didn't work

wifi was strong

pool doesn't seem to have chlorine in

the location, the free parking, the amazing gym, the breakfast and the rooms

the gym was great to have and so was the pool

the pool was small and no hot tub.

pool is not heated and had to ask for towels every time the kids used it

front desk clerk laundry shuttle

too much to like - shuttle was unavailable to airport - which is why i booked this location

the staff. very friendly and accommodating. shuttle service to bdl

no towels in room pool out of commission gym out of commission

value near airport; friendly and helpful staff, comfortable room; very clean, shuttle

i liked the kitchen, although we did not use it

have the bar open all day. provide a wider range of food for lunch and dinner.

the bar could be open later. a couple of waffel machines would be a nice touch to the breakfast!

space of rooms and the bar and food were good

love the suite: great kitchen

staff are professional and kind, the rooms are clean and inviting, the pool was a nice escape to along journey

great location (close to umass) and a very nice complimentary breakfast

beds were very comfortable excellent furniture their height . pool and jacuzzi open

kids running in the hall at night

they allowed me early check in which was invaluable for me that day

also has an indoor pool and fitness

very clean, quiet and comfortable. reasonable fitness center.

pool too small to warrant the name pool.

very clean and attractive. i appreciated the fitness center as an amenity.

also has an indoor pool and fitness

hotel was roomy, breakfast was good, staff were nice .

the 2 level bedrooms plus having 2 bathrooms was the best and the complete kitchen ?

the breakfast was great

could use some updates and improve the breakfast

to motorway and that it had a kitchen which i always like to have whenever i stay in

the bar was fun, and the food was good

warm reception, great restaurant and bar staff. best location.

the bar is great with a lovely outdoor seating area, and the restaurant food is delicious

the bar delivered into the library so we were able to read in comfort

great bar and restaurant in this historic inn right on the main square/green in amherst

traditional decor, cleanliness, convenient location, breakfast — all excellent!

beautiful and comfortable room with delicious breakfast.

we were the last breakfast sitting and they ran out of muffins

the breakfast was delicious and the cook was incredibly kind

lovely, comfortable, spacious! delicious breakfast!