restaurant and bar still closed due to the virus with no food service at all

the staff was wonderful, patient & kind - explaining how the process works & then offering a late check out

bar and pool area were shut down

bar and dining room were closed due to renovations, but that was not stated on the website - these

cafe and bar were closed

pool was warm and open late

the pool and the location

pool was great!

cold pool. no hot tub

the pool being closed but it was foe good reason and by that we were happy im sure the next visit the

comfortable room, excellent breakfast, friendly staff

didnt eat breakfast

my reservation, i contacted the hotel for early check in

breakfast was also good

it was clean, the staff was very friendly and sandy does a great job on the breakfast!

- only offered a bagel in a bag pool & fitness area wasnâ

good location. good staff and good breakfast.

breakfast workers could have been a little friendlier and have kept the area a little more tidy

everything you would need, the entire place was clean and updated, the beds were comfortable, the breakfast was really good, the location was nice and close to everything we wanted to do

comfortable, clean, friendly, breakfast was good

i wish the pool area had a hottub or something

the breakfast had options and the location

breakfast and pool

we didn't get a chance to swim, as the water was cold. the pool also, looked kind of dirty.

room setup with the mini kitchen was perfect, the staff was very friendly, and the complementary breakfast was better than the usual continental offerings at other places

as many tampons/pads as i needed, she upgraded our room at no cost, and we were able to have an early check in/later check out

clean, stylish, helpful staff, free shuttle, stay with included breakfast was robust!

super shuttle service got us everywhere we wanted to be in pittsburgh that evening

shuttle not available as it stated in website

food and bar were great

awesome breakfast

staff accommodated a very early check in after a long drive.

the breakfast was great. the area was very clean. the staff was very helpful.

clean, great breakfast, good location!

location, breakfast. room was clean, staff was super nice.

particularly a the bar for drinks at night, and for breakfast in the morning

lisa in the bar was very helpful,she even drew us a map( i dont think we did a good job following it

was a wedding going on when arrived couldn’t use the down stairs areas till after 9pm (bar etc) football game was at 8:30 so wasn’t there when bar was available or outside balcony

the bar and bartender were great, and the building was charming and historic

the staff was warm and helpful and if there were lots of cool places to relax including a bar with live music at night

room with comfortable bed and free wifi

only issue i encountered was connecting to wifi.

i could not use their wifi

the atmosphere in the bar for dinner was great

the staff were extremely friendly. the 2 lady s working the bar were amazing and sweet.

the breakfast was really good with lots of variety, and as a vegetarian i always had plenty of options

the pool closed at 8:00pm

gym, the breakfast bar was good

liker the mini kitchen

large rooms with full kitchens.

hotel is beautiful but needs a better room service options for food menu also the drinks at the bar were very limited other than that i

room service was also provided in to-go packaging

room service and support at the reception not a the level of the hotel

on site restaurant, room service. valet parking

they rolled our room service in on a table, like in the movies, instead of handing you a dish at the door like most

gym. breakfast.

they cleaned the room and gave us a laundry basket of towels, washcloths and hand towels but snd isn’t empty the garbage

no pool, no gym, no laundry, even the

pool needed to be upgraded, pool hot, pool lighting and phone for emergency was off the wall and

i'm not expecting a full gym, but this was minimal

breakfast was good

the pool was small but perfect for my kids to get some energy out before bedtime

clean, friendly,breakfast included

their favorite was the waffle station at the breakfast bar

two adults & 3 kids

the pool was not fresh water was not treated correctly.only issue i had...

we were traveling with three kids under 3 and they were super accommodating with room requests and especially at breakfast

also almost no gluten free breakfast options

the gym facility was also great

room was clean and available for an early check in request.

such a beatiful bar in the lobby area. would have been so nice to order a coffee there.

the bar in the lobby is very nice although i did not get the chance to try it out

i requested early check in and it was honored

unique stylish property without the upscale price. loved the weekend pop up bar and it’s staff

extremely clean. nice breakfast.

5 hr drive) to ask about an early check in and were told that a room would be ready as soon as we got there

beautiful clean hotel friendly staff delicious hot breakfast there included

hot breakfast

breakfast and coffee were great.

wifi connection was flaky all the time (laptop got disconnected every 3-5mins) (-)wifi was poor (+) the wifi was included, and the gym was functional enough for a quick workout (-) the free wifi did not work well in my room (+)free wifi. (-)wifi wasn't working for a day and the sheets were very dirty

no room service or pool because of the pandemic

everything was good. i didn't go buy breakfast in the restaurant downstairs in the lobby.

room service was terrible

from the front desk to the valet to the bar tender to the cleaning staff

the room itself was clean and comfortable and there was free wifi.

hot water didn't work there wasn't wifi on the 6th floor also the pool was not closed down there's supposed to be free breakfast which

wifi and tv outages

expensive parking in their lot but i was able to street park for free. wifi was pretty slow.

free wifi, and good breakfast

self-serve breakfast options were extensive

big room in the entry to hang out and talk with other travellers where you could have coffee and breakfast

there were snacks available at all times and all you would need for a healthy breakfast

the place has been beautifully renovated and the complimentary breakfast is delicious: croissants, pastries, bread, eggs and coffee or tea

the breakfast options provided for the morning were great, and the coffee was excellent

well appointed suite, with comfortable bed, shower, all amenities. on site gym is helpful.

pool ,gym and bar closed. $20 per night parking

the gym, business center, pool, laundry, and restaurant were closed

they have a nice lobby bar also and the rooms were very large and spacious

staff, pool & gym, interiors fresh and beautiful

hot tub:( pool was a little on the small side although it did work for all 9 of the kids traveling with us so can't complain

breakfast was nice and the cost was great

water in halls and elevators from pool loud kids

the breakfast was delicious

everything was good with the breakfast.

perfect location , gym and pool

decent bar that we spent a little time at, too

is unappealing and lighting is harsh, unsupervised kids were running wild in gym, hallways and pool, female bartender was unwilling to provide menu;

very old building- built in 60-run down and gym was poor

gym was very basic. wifi was terrible and frequently didn't work

breakfast was alright

yes. the breakfast was terrible. no breakfast meat. potatoes were over cooked.

breakfast was excellent. room was comfortable. staff was great!

staff allowed us late check out without hassle, that was huge

breakfast was complete

the room was comfortable and modern as well as excellent wifi connection

wifi

it was just the wifi connection that was the downfall

pool and gym

the hotel bar was amazing and the employees were amazing

breakfast is good

staff was great breakfast was even better

excellent hot breakfast, even scrambled eggs and sausage

i was shocked there were eggs and sausage for breakfast! it was terrific!

comfort and full breakfast

location, the kitchen and a decent view. the staff i cannot say enough about them!!

the kitchen pans and some cutlery were left dirty

the stunnning lobby, the huge ballroom, and the tall, spacious rooms with huge windows and full kitchen, it was perfect for us

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

let me have a late check out

lounge/bar was cool and restaurant in the old gymnasium was interesting

gym can be updated

room was clean, there was a quiet ac, good location, walkable distance to everything, nice gym equipment

the elevator from the gym took forever

super cool hotel with great bar on site.

nice big room with kitchen

friendly people, smoking smell in the corridors, good facility with small kitchenette, grab and go

the location, quietness of the room, tv channels and services provided (breakfast, laundry).

friendly staff, free breakfast bar, clean rooms, kitchen ette, free wifi, various amenities apart of the package deal, safe area, etc

good location. love having a kitchen. helpful staff. great price/value.

went to the gym and that was clean and nice

breakfast was outstanding as was the 5:30 snacks

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

the kids loved the hot tub and outdoor deck space to chill

helpful staff, guest laundry

breakfast was great, location is a great location for walking to restaurants and bars, easy access

i loved everything about the hotel. it's sleek and trendy look down to the breakfast.

we will be back again with our kids

i wish i had stayed longer so i could've had a chance to use the gym but it looked well equipped

the desk staff, valet, and breakfast staff were great

the breakfast was included and by far the best breakfast and value

breakfast was not included. last year it was. this year there was a charge

the breakfast options.

rooms have workout equipment in the room along with a gym

the fact that the bar closes a lil early

kids enjoyed the pool

nice amenities. great gym. friendly staff. big, clean lobby with gorgeous outdoor patio

rooms, comfortable beds, fast wifi, very friendly and helpful staff, modern gym and pool

i liked the gym facility and that the staff was nice.

the best was comfy the kids and i enjoyed the pool

was amazing for pnc park and rivers casino

decor, lobby bar view

the gym was great , nice to have microwave on the floor.

bar area staff need some work took way to long for the drinks to come and anyone to wait on you

gym and common areas were not as clean as i would expect

the pool was a little small, but it was fine for the kids.

pool and fitness room was a plus

had an issue with guest laundry

the fitness center was a bit cramped.

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

staff at rest. bar were a little rude and slow. werent ready for the amount of people

we were in town for a cheerleading competition at the convention center, our kids did not compete until very late the evening we were checking out and the hotel was so generous

the sports bar inside the hotel was awesome, so we didn’t even need to go out for dinner, and having a

kids running up and down the hallway at 10pm

nice hotel, had a large bar and restaurant inside

rooms were clean and large, had a tv & wifi

i was able to work on my laptop with very good wifi and that was wonderful

good wifi, decent room receptionist is ok, but not the rest.

did not provide breakfast every morning

breakfast station

pop up bar was great and the staff was super friendly

dark room, small, bar limited, no room service, no info in room bout services.

fering cake, balloons, and bar vouchers), but there was a room upgrade, balloons, a special drink mix and breakfast voucher

we did not have a mini bar in our room

i like the modern industrial decor and the small little bar restaurant.

location, friendly staff, rooms (incl fitness center and business center in good repair and

we traveled from san fransisco and arrived super early

the location was great! the fitness room and the restaurant were great!

great central location. bar is not open during week days.

drunk hotel guests, dirt on the 'new' bar of soap

nice location & the roof top bar was so convenient

lexie in the bar was great

history of then building being an old vo tech school and how things were repurposed the roof top bar is amazing valet attendants were overly polite and

appreciate everyone making me feel welcome and dave and the bar staff were all awesome

standout feature: the rooftop bar is absolutely phenomenal

the free wifi was not working the entire stay.

bathroom was out dated the wifi didnt work vali was never around when you needed to get you car or give it back , the

nice restaurant downstairs. quiet room. good wifi.

was great, the staff was excellent and knowledgeable, the rooms were clean and comfortable, wifi signal was strong, restaurant, bar, and coffee bar in-house were

unable to get a strong enough wifi connection to use my laptop.

wifi service

very poor wifi there was a hotel crash ...

when i complained about that my wife's wifi connection doesn't work, i was told it was her phone

never did get in the wifi.

a safety hazard a check-in problem led to wifi access

so lovely! so well restored and comfortable. great breakfast and staff.

cleanliness of the place, the combination of modern and classic, the breakfast, the shuttle and the staff overall was just so amazing

renovation, limited gym

overall more peaceful than major hotels the shuttle service was a wonderful feature and monk's bar was a great way to unwind

bed (couldn’t sleep - very sore), outdated gym equipment and gym room not kept

the breakfast was great!! eggs, bacon, sausage, and potatoes, plus tons more!!!!

we didn't get to enjoy breakfast because we checked out before it opened

i was not able to check out the pool or gym this trip, the balcony at night was very nice with a beautiful view, the room was big the bed

the added touch for breakfast was more than i expected

was good and they had a shuttle bus that took us to the casino which is why we booked the stay

( casino and downtown) great breakfast

hotel website mentioned a shuttle that could take you to the local casino

breakfast was a bit unorganized

the pool was cold

good breakfast and friendly customer service.

wifi is not properly working on the first night, called reception and got a phone number for it,

wifi and absolutely no acknowledgment of the fact that it caused a problem for guests

had issues with the wifi on both my laptop and mobile device

the only disappointment was a pool and wifi

big room, comfy bed. wifi was easy access. great breakfast

pool was warm and clean

swimming pool was a great amenity as my son and a few other families with kids had an activity to keep their kids busy on a cold day

steelers) and downtime, nearby andy warhol musem; swimming pool - great to spend some time with kids

everything was great just wish the pool was open!

i liked everything was close to where i needed to be had a pool for the kids!

the gym area was decent but equipment was sticky and gross- yoga mats desperately need to be replaced

the pool was crowded and exceeded the occupancy rule as well as kids unsupervised playing with life saving devices; staff was informed and unsure if they rectified

shuttle from the casino was fast and very convenient!

proximity to casino, ballpark, local attractions like gateway clipper and the incline planes

if you have kids definitely check out the children’s museum

it was quiet and my kids were able to go between 3 rooms

was actually pretty big, free breakfast was very good, and the pool was huge

the staff especially mr.bill from the bar he was so pleasant and very friendly ud83dude0a

i liked how the breakfast bar was set up and how the room felt cozy.

comfortable bed pet friendly nice pool very clean

hot breakfast

the air conditioner worked great, and the pool was clean

breakfast could had been bacon, cereal, bagels, and pancakes

also, we came back from casino at 1:30am and a prostitute was trying to pick up men in the parking lot

though the breakfast is free; however there are not much options.

less than 10 minutes to upmc montefiore and rivers casino

not enough soft chairs. doors slamming,laundry room across the hall to noisey.

the breakfast was good

swimming pool. small poor and not equipped fitness center gaunt breakfast

for breakfast on sunday morning,and there must of been 20 kids running around

the free breakfast in the morning was great as well, it definitely exceeded our expectations

breakfast wasn’t that good and the next morning the pool was out of order

full sized refrigerator and small kitchenette in king suite

my kids were able to unwind and have some fun in the pool

that there was anything that i would have negative to say and i would have liked to get into the pool and the training room but i wasn't there long enough to try these

little more options on the breakfast will be fine

thing staff shuttle service experience beyond great we had a great stay breakfast buffet outstanding service if we visit pittsburgh again for a football game no where else

my partner used the gym and had no complaints

gym and pool were good

breakfast was good with hot food. electric car charger in the attached garage.

social distancing, cleanroom, diverse breakfast (boiled eggs), great services, free parking.

loved the landscaping and loved our room had a full kitchen

the complimentary breakfast was cheap and nothing i could eat.

“breakfast” isn’t what’s in the pictures

i only had coffee, juice and fruit for breakfast; it was ok; the location is fantastic

the free breakfast could have more options.

the free breakfast wasn't to much, but it was ok

the pool and breakfast

i know we are still going through a pandemic but i wish the pool was open.

upset could use pool monday night because somebody had thrown up in it.

beds, the location, the staff and the breakfast

good breakfast, dried fruit and oatmeal, frequent replenishment

wifi, gym, breakfast, noon checkout

did not use the outside pool, but it appeared small and uninviting

the location was perfect, breakfast was delicious, and the room was very clean

the staff was very friendly and was able to accommodate an early check in

gym small but sufficiently maintained

there is no restaurant but a breakfast/coffee bar - with ridiculously poor choices and even more ridiculous prices

the coffee bar and snack/restaurant were closed

they let us check in early which was helpful since traveling with kids and attending an event

was a lot of loud noise coming from kids in the open restaurant right next to the check in desk

pool not open and no breakfast bar due to covid-19

the bar a love it

room clean and comfortable bed, breakfast, everything was good.

the pool was nice but not heated

breakfast

fun bar inside hotel

bathroom door didn't have a lock and that was very challenging to use as kids were sliding the door when i was in the toilet

i would have liked breakfast to continue a little past 9 :30 am.

the guest laundry came in handy as well

the kids enjoyed the pool, and we liked the fitness center

location, clean room, great breakfast & very friendly staff makes this my go to preferred hotel

kitchenette in every room!

there appears to be a laundry room right in the front and there were dirty cloths every where

the lobby was dirty, trash was laying on the lobby floor and floor of the laundry room

just the breakfast was a disappointment

full kitchen bed and bath

the service at the bar was quite good. i had no meal, but the french onion soup was fine.

i wish breakfast was included in stay. bar prices were a tad high.

pool was dirty and a million flying bugs at the pool

over priced breakfast ($19) which was not included in price of room

breakfast was not included in the price.

the staff in the morning was nice and let me do a late check out.

staff was not always at the front desk when needed they would be in the laundry room speaking to other staff

he went into the laundry room and folded some towels from the dryer for me

2 towels in room for 3 kids n 2 adults

you for supporting my request for early check in

left within a hour of checking in to find a better place for my kids

there aren t many tv channels (like what i m used to at home) but there are enough and the wifi was strong enough to stream shows on my tablet (-)wifi was poor. (-)wifi wasn t the best but not a big deal (-)didn't have free wifi and could have more channels. (-)wifi system was down so that the receptionists could not relocate my reservation information, could (+)room, clean, fast wifi, complimentary water bottles when checking in friendly reception (-)wifi was not that great (+) wifi was easy and there was a decent place to work for an hour or two (-)wifi connection (-)the wifi was terrible.

of communication available about renovations and attempts to provide gym and pool with nearby la fitness

the fitness room was fine, our room was large and comfortable

the pool was salty

too much clorine in the pool. it was burning the kids eyes. but they still had fun!!

there's coffee and a grab and go breakfast in the mornings as well

loved my room and the facility ud83dudcafud83dudcafud83dudcafi loved the little kitchen areaud83dudcafud83dudcafud83dudcafthe whole room was excellent

good value... full kitchen... comfortable room.

breakfast is very minimal

breakfast selection is very limited.

wifi was intermittent and hard to navigate. should have had scambled eggs with breakfast.

microwave in room, comfortable bedding, clean bathroom, nice tv, quiet, free drinking water, free wifi, close to restaurants

one front desk worker was really rude and had an attitude and when asked for wifi password gave a cocky answer in his

the traffic trying to get out of the parking lot.

small parking lot

large enough parking lot that accommodated my truck and trailer

it was clean. the wifi service was good. it was fairly quiet.

plenty of parking. wifi worked well.

the bed was a little stiff & the wifi was spotty. had to step outside the room to use it.

pets stayed free!!! wifi free!!!

wifi in my room didn't work at all and when i asked the front desk if they could do something about

great breakfast, comfortable beds, nice pool, and great value!

the day i was leaving, i decided to try the pool

the staff at the desk were outstanding. our grandkids loved the pool and the hot chocolate

only option was a 1st floor room by rowdy kids

and accommodating staff that allowed this very tired travel nurse to do a late check out

spa tub wasn’t powerful enough and the price was a little too much to not include anything

the spa tub

i liked the spa tub and how clean the room was.

excellent breakfast. friendly manager.

the breakfast is wonderful also

friendliness of the staff. hot breakfast.

the breakfast was amazing!!

of hotel was very nice very good breakfast bar

the late check out

my purse and bags out the room instead of charging me $20 but i'm a member and requested for a late check out and 2 females came in my room fought me and my babe police came pressing charges and

monday leaving i put in for late check out at four

thru the walls rooms, pet friendly for no extra fees; laundry facilities on site; free extended late check out up til 2 hrs later if needed

laundry aide was appropriate location privacy provided wifi connection

laundry took four hours to clean and dry

but they could at least clean it literally takes a rag and some soap and throwing stuff in the laundry

doors and guest laundry room

the laundry is very affordable and there are alot of great restaurants nearby

need a hot breakfast instead.

the staff are great. the room was very clean and smelled fresh. nice variety for breakfast.

hotel is clean; staff was pleasant; convenient location; breakfast included (didn't try).

better breakfast selection

i loved the well stocked kitchen with plates, pots, pans and all needed equipment for extended stay

seat was loose in room, pool room was cold, pool water temperature could've been warmer and price was a little too high

the stay, the staff, the breakfast were all great!

pool. coffee all the time available. parking available. invoice performance for work needs

breakfast was fair.

the outdoor fire pit and putt putt golf were amazing!

and in the morning following our stay she was more than hospitable with serving us breakfast

breakfast was the usual hotel breakfast, which is fine with us

the breakfast area could be moved into a separate room or area

great breakfast in the morning and the 2 employees we dealt with were amazing

they have breakfast in the morning

staff were very friendly and breakfast was very good.

the breakfast was amazing and staff was wonderful

close to where we were staying. allowed early check in

your manager. she was awesome. and the breakfast was the best.

breakfast was amazing! check in easy. front desk employees very friendly and helpful.

staff was wonderful. exceptionally clean. great breakfast.

breakfast not good. had a piece if plastic in my sausage gravy.

very clean, great hot breakfast, convenient location.

the pool was the best part. very warm...

, and the indoor pool

it's a nice facility ....has a nice complimentary breakfast ...pool and fitness room.

that allows dogs without a big pet fee, hampton inn turned out to be the best place

clean room, friendly staff, good breakfast

breakfast, clean room, extra towels available on request, someone always at front desk, easy access

breakfast was bad because of the covid virus.

cleanliness and breakfast

breakfast was delicious

it hit all my needs. just wish there was cream cheese for the bagels for breakfast.

breakfast options, like pudding cups that you don't normally see, as well as the regular breakfast

not a real breakfast, furniture could be updated but besides that excellent stay.

staff are very friendly and breakfast is good

clean，big space with a fridge in the king room，great breakfast。

room with kitchen

pool was fantastic; we felt like we were in a colorado lodge

with friendly helpful staff and large rooms with kitchenette - it is really a home away from home

the pool was closed for maintenance & my five year old was disappointed that he couldn’t swim.

the gym and pool were nice

door on the bathroom didn't have a lock, which is weird when you have kids

we were greeted each morning at breakfast with smiles and staff made sure our needs/wants were met

clean, had breakfast, pool for kids it was a ten minute drive to the city, which was great.

my kids were shocked and scared

the pool and the windows in the pool room need cleaned

one of the reasons we picked this hotel was because of the swimming pool for the kids

daughter wished pool was bigger and a little warmer

rolled in right at midnight with 2 exhausted kids and a husband and the computer switched and told the receptionist there were no rooms

nice gym for a quick workout

i thought the $50 pet fee was too much. should not be more than $25 per pet.

pool closes too early

the gym could have been a little bigger. other than that, everything was great.

suggestion for breakfast, waffles already made

the cleanliness of the hotel and the pool. it was also quiet and the rooms have lovely showers

very friendly staff, rooms clean, pool was very nice

wish pool and breakfast were available.

shower room and changing room attached to the pool

the swimming pool water was chilly for the kids but other then that it was great.

great restaurant nearby no pet

no airport shuttle as mentioned while

false advertising of a 24 hour shuttle and then had to pay for my uber

info said they had an airport shuttle, and they did not.

new breakfast protocol

bar lacked options as compared to past satys