lack of wifi

no netflix or wifi.

the wifi is awful, near non-existent. 4g and 5g indoors is near impossible also. extremely poor.

large comfortable room, plenty of parking and good wifi

the wifi signal wasn t great and i had zero reception on my phone

free wifi was very useful

no wifi at time of stay no advanced warning

i couldn t get the wifi but it was ok

average self serve breakfast wifi intermittent no bath

couldn t get wifi with the code i was given

no hot water in the bathroom and could not connect with the wifi in my room

the tv and wifi didn't work. otherwise excellent.

location to reigate for shops and restaurants.close to motorway . good wifi in rooms included.

wifi didn't appear to work as it should.

could not get my tablet to connect to the wifi but i think it could have been a problem with my tablet

excellent wifi

free wifi, free parking, quiet location, free breakfast, clean , comfortable room.

didn t use the wifi but would next time

comfortable and clean. very friendly staff. large room. great wifi.

wifi wasn't consistent

the wifi didnt work very well for us

comfortable hotel. nice staff. food good. wifi adequate. good parking on site.

the wifi in our room was poor and kept dropping out.

free parking, clean rooms, decent wifi

wifi was poor strength though my room was serviced, two glasses remained on the window sill, not

response of enquiry about wifi problem through whatsapp as told to do so by staff at check-in counter

en for blue badge holders)

excellent wifi

wifi was poor and no parking

no power for one whole day, no backup power provided, no wifi, no emergency lights

wifi and breakfast; the place is very nice and the underground is near by; also you have a lot of

wifi did work for my whole stay, i had to hotspot my laptop

open wifi, not good. a security liability for the guests

wifi did not work at all

strong wifi

wifi password could have been available in the room instead of having to go to reception to obtain

the spotty wifi, really and the shower could have been a tad hotter but it was acceptable

wifi, for the first time gave us some problems

wifi wasn t great at all. water pressure in the shower isn t that good either

wifi does disconnect quite regularly. other than that no complaints

no wifi connection

was a different one from the one the stuff had given, then because

have to go down and up the stairs as often as necessary, which actually happened, because the wifi password didn't work

facilities are budget, there was no wifi

wifi was weak

price for the spa was rather full

the spa is amazing with tasty and healthy foods on offer

breakfast was included in our price which was a nice spa and we were able to make full use of the spa facilities even after we had checked out of our

lovely spa and health club and the staff are very friendly and helpful, nothing is too much trouble

the food was delicious, the spa was relaxing

poor wifi

have to sign in to get free wifi, no kitchen at all

free wifi was pretty good

large, water hot for washing and shower, plenty of tea/coffee/milk/sugar, large clean towels, wifi worked well, lots of eating places nearby for evening meal and breakfast, would come again

the parking and wifi are very good. the staff are always excellent.

room facilities were good with plenty of wifi connections, good towels etc and very comfortable beds and a clean

there was free wifi but it was hopeless and dropped out continuously, so i had to resort to using my mobile

no breakfast option poor wifi

room 10 wifi was intermittent on our older ipad, fine on the newer one??

tv was actually connected to wifi so could use netflix and youtube etc

free and decent wifi and a very short walk from nearby stations and bus stops

wifi poor

wifi a bit flaky

couldnt use wifi in room.

the tv and wifi also worked a treat

phone didnt work as had not been connected to wifi system? so had to use mobile

poor wifi

information, poor wifi, small bed, poorly equipped rooms for 'business' hotel, indifferent staff

wifi was weak, so any tv channels other than bbc 1 or 2 were unwatchable because it was buffering

wifi was very poor so unable to get anything done at night on laptop that's all really

breakfast i the morning was spot on, tastes great and well presented, one

refurbished hotel - breakfast at beefeater next door - it was too busy so book in advance on a sunday morning

excellent location for chessington world of adventure. friendly welcoming staff. good breakfast.

breakfast, i only wanted a small breakfast but you only had two choices

breakfast next door was delicious and we also had dinner twice it was beautiful

wifi wasn't very good.

a teeny gripe regarding the wifi

wifi worked well and a bottle of water was waiting for us on arrival

there was wifi available and a tea and coffee machine

wifi in the whole place

the only downside or area or improvement would be wifi. everything else was wonderful.

i may have missed it, but i couldn't find the wifi code so i had to go down and ask

wifi connection

may have missed it, but i couldn't find the wifi code so i had to go down and ask

wifi was poor but didn t spoil our visit.

would have appreciated good wifi in the hotel rather than having to registering to sky cloud

couldn t connect to wifi, we had a few power cuts throughout the night and woke up in a cold room and had to have a

wifi wasnt very good really

wifi connection good

and wifi kept dropping off and couldn t really use my own mobile data at times

wifi wasn't great, so i just resorted to hotspotting from my mobile

the staff was amazing even though they was having wifi issues they was still friendly and professional my boy loved the sweet tray

didn't know there was wifi

wifi connection was very strong and no buffering

the bed was comfortable and good wifi on site

wifi was also reliable

parking and wifi

a complimentary breakfast and free wifi help put this place in the 'great value' bracket

long as you havent got more than two devices

wifi was poor

fact that there is no wifi and i couldn t open my window for fresh air

bed, tv, wifi, location

had to pay for wifi ud83dude12 had to pay for parking ud83dude12

free wifi

could not get wifi to work on my first night

water in rooms, mobile signal ok, wifi worked

wifi wouldn't connect at all

i couldn't access wifi from the room.

only issue was wifi

views of surrey countryside from the dining room and bar were delightful

friendly staff, quiet, clean, good wifi.

wifi did not work at all

wifi, its free but doesnt work well, and 4g was intermittent

the hotel manager rang us in advance to let us know and explained that there would still be a bar menu available at the hotel

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

d floor, right above reception)

struggled a little with wifi connection in my room - but that might have been a 'one off' connection issue

wifi was terrible in my room

wifi works well, and there is plenty of parking

tom and david in the bar and restaurant very dilligent

comfortable bed, good wifi

wifi service was very poor. virtually non-existant,very frustrating.

we struggled at first to connect to wifi in restaurant but front of house staff doubled up as it desk support, sorted out the firewalls

the wifi connection expected one to access through social media

wifi kept kicking you off, frustrating having to re-log back in every time

wifi good good

wifi and sky tv kept dropping out

wifi only available if one has facebook a/c or disclosing personal info and mobile phone no

the wifi was excellent and the full sky tv package was an unexpected bonus

really strong wifi all over, it's extremely clean and tidy and a good selection of ales/ lagers and spirits

early check in was possible (for one room, which was appreciated)

high quality toilet paper, even kitchen rolls supplied

everything clean. got kitchen, tv and bath

having fully equipped kitchen saves you a lot of money, if you know how to cook)) this apart hotel is close to croydon

didnt expect there is a kitchen,quite and its too big for two people,im planning to book for xmas eve till 27 december

wifi signal was intermittent and the tv freeview signal weak too with standard freeview channels

fast wifi

decent shower, wifi, comfy large bed and everything very clean

wifi was also big data collect to use

uldn t get to a login screen) and the in-room info was lacking

very clean apartment with all the perks eg wifi tv etc

rooms were neat and clean location is good wifi was good

wifi was really weak. i could not connect to wifi from my room.

wifi connection was a lit.the temperamental.

free wifi and comfortable rooms

the wifi was not readily available and we ended up giving up on trying to connect

wifi was erratic to say the least

my phone connected to the wifi ok, but my laptop did not, and i am usually ok with pc,s.

the wifi wasn't always great

the coffee and tea in the room was very good quality. wifi was great. very clean all round.

wifi did not work. there were some bugs in the washroom.

the wifi didn t work in my room at all and at one point the water was shut off without giving me

the wifi did not work

beds were very hard, wifi didn't work

the wifi connection was very good and consistent; full coffee and tea making facilities in the room

the wifi speed is very good

very clean and comfortable bedding clean water and good wifi

excellent room. excellent service. excellent wifi

there is free wifi and the bathroom is large and well equipped

a practical desk with sockets and good wifi allowed me to continue with work easily during my stay

:) good wifi and shower

location, breakfast, room and location 7th floor good views good wifi and phone signal

location, staff, accessibility, excellent wifi, clean living area & bathroom, buffet breakfast everyday, great access to all trains & bus

i didn t find the wifi too great.

wifi

was as expected however i don't know why there would be a paid wifi and the closed glass instead of actual

intermittent wifi and no shelf at the side of the bed

no complimentary wifi, it s 2018 after all

wifi was extra

if there is free wifi , it could be better. and heating can be better.

wifi was bad

really comfortable. great room. good wifi.

fast free wifi room service food was big portions comfortable bed quiet & safe neighbourhood

wifi was great and reliable

wifi was awful

wifi not good and the bed is too light always move around

wifi connection poor depending on which room you are in

everythin was to my satisfaction. good shower,cleane room,good wifi.

wifi on the top floor

wifi issues

easy check in and parking. staff pleasant.

free parking

parking & location

good location and good parking, great value

anxious about the car park as it was a controlled parking area and didn't want to get a ticket

wifi connection for me in the room was not great, but usable

rooms with tea/coffee, fresh milk in the mini bar, tv and free wifi

the honesty bar was a very nice touch

parking ideal and super room

good location with on site free parking.

lovely warm welcome, good size room with tv and free wifi, free parking

wifi was free but internet connection either non existent or very poor

location for a sandown park event, plenty of free parking and free wifi without a complicated registration process

location was excellent, room was quiet wifi was decent

the free wifi worked well

bed uncomfortable. wifi unattainable in the room

wifi did not work. breakfast not available at present.

wifi was great too

the room had excellent facilities including a good coffee machine, tv and wifi

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

lighting in the staircase/by the doors ; wifi connexion

free wifi and free view tv

free parking and free wifi

the wifi

i had a room at the top of the hotel, was nice and quiet and had excellent wifi

good wifi connection

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

wifi didn t work tv didn t work either

tv, free wifi, quiet area, free parking next to hotel.

good wifi

watch football on television and the television was not smart despite very good availability of wifi

kitchen, bathroom, free toiletries, free washing machine with powder, tumble dryers, great wifi loads of parking and clean as a whistle

problem with wifi, connection was a bit weak

all day breakfast, toaster, wifi and the staff. plus free parking.

got wifi password, key entry code the morning before my arrival

she doesn't give you the wifi but rather takes your phone and enters it herself

was no wifi which meant i had to leave to go to work breakfast was included in the package but none was

was dirty on arrival, wifi didn t work throughout the stay, lights didn t work at first

- then the wifi code, you can't have internet if you did not let her on your devices for her to activate the

when i asked lady to give me wifi password, she took my mobile and enter password herself by hiding from me

tv remote control didn't work but there was free wifi

good wifi

the free wifi was simple to access and worked well

location, lovely rooms, free wifi and parking, friendly staff - all at a reasonable price - what more could you ask for

clean and really good wifi

wifi was on/off on the 2nd floor

wifi wasn't working properly, despite the reception staff rebooting the router

great shower & soft fluffy towels very clean strong wifi very friendly staff delicious

wifi was not great.

well located clean and comfortable hotel with free parking and free wifi in all areas

breakfast lovely and included in price of booking

the full english breakfast was fabulous

a very comfortable stay. great host and a fabulous breakfast.

was lovely the room was excellent and the made to order breakfast was delicious what a lovely lady who owns the b & b thank you for a wonderful stay of two

lovely friendly host. lots of interesting things to look at. nice hot breakfast ud83dude0b

room not clean no bed making on first night no wifi working not great

the wifi. only.

wifi was a bit intermittent even the premium one that i paid for

wifi still doesn t work properly ,even the ultimate one, too far down a corridor

free wifi could have been better

tv did not work no matter how much we tried to get it working, wifi barely working in our room

cant confortable to stay is worst wifi signal is very week water supply is bad in the bathroom i cant feel

the wifi worked well

carpets, broken tv remote control, non existent wifi, had to come out of my room to get any signal, fridge not working, flaky paints, rundown

that day)was very helpful and friendly esp regarding parking of the car great service, free wifi, breakfast and parking for that price is pretty good

were amazing we had landed after a 10 hr flight and i rang asking for an early check in as we were so tired

well equipped kitchen and also extra fridge in room. wifi speed also quite good (around 22 mbps) (-)did not get the email about self-checkin as we had been flying for 24 hours and could not access wifi at heathrow - came direct from the airport (+) wifi is excellent, as is the little office space if you need to work from your room (+)the room had all the necessary amenities within, including access to wifi (+)the wifi speed was excellent. (-)the wifi was not working and i didnt get any answer on my mails, had to call booking.com agency (+)the use of the wifi, kitchen, tv, own fridge (+)location was good for us. heating works. wifi works properly. (+)it was warm and very close to transport stations and shops. hot water 24/7 and string wifi (+)wifi, washing machine, fridge in room (-)did not work, no remote, so we used my laptop via wifi to watch a little bit of tv after a days outing did messaged the lady called pedro and asked

room was just the right size for a weekend stay, with the kitchen having all the amenities we needed

well equipped kitchen and also extra fridge in room. wifi speed also quite good

spacious ensuite room and good communal kitchen

there was a list of things provided for you in the kitchen like eggs and coffee

no phone signal had to go outside to make calls wifi very poor impossible to do business

phone and wifi osignal non existent

car park reduced security, lost individuality after takeover, now becoming like a chain hotel, wifi difficult to access &

wifi is really

nicely located with lovely views. spacious and comfortable suite. free wifi easily accessible.

downside is the wifi and 4g availability were a bit tricky

they called us to the room at 11 am to tell us that we should check out at 11. slow wifi.

lacking information in the room eg wifi details or price list for mini bar.

wifi dreadful

wifi was dreadful

wifi problem

there was no wifi despite advertising it

wifi was intermittent.

adjoining block had no access to the wifi, which was rather inconvenient

can't think of anything except no wifi in the rooms!

the wifi did not work

free wifi only if you give a lot of personal info to a third party provider

wifi in our top floor bedroom no 14 was very weak and sometimes none existent

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

wifi was unusable

wifi was also not great as my computer firewall blocked it as unsafe

wifi seemed a bit hit or miss. but we were out most of the time so didn't really matter to us.

wifi is a little temperamental

didn't use the wifi. liked the coffee machine in the room,

extra of 10% off the food we ordered, a free drink if we used the wifi and our dog was allowed in the bar area which meant we could eat all together

the wifi also did not work on my colleagues work laptop

shower was huge in the wall - exactly as it should be - staff very pleasant - iron in the room - wifi

the wifi even held up for a few games while my partner was getting ready

wifi was off and on

wifi wasn't working as well

the continental breakfast provided in the morning was excellent too

the food in the restaurant was delicious followed by a lovely breakfast delivered to your door in the morning

room and staff , lovely picnic basket by the door in the morning with breakfast options in it was very nice

food / bar good and nice atmosphere

continental breakfast let down by hard croissants

wifi very weak

a good strong shower and excellent wifi

nagement did say they'd requested it be seen to)

wifi wasn t working

very good wifi

included breakfast, coffee, heat, and wifi.

wifi was alright throughout my room, breakfast was basic

wifi reception on the top floor wasn't the best, though that might just be the specific room we

good wifi good staff lovely and will do anything to make your stay as comfortable as possible

quality wifi, perfect tv in a cosy room, beds comfy, brew making facilities, great location by the hospital

really fast wifi, friendly staff, comfy bed, short walk from tube

wifi wasnt stable

very comfortable beds and good wifi, clean and well maintained

free wifi, tv, air-con

not connect to wifi

wifi was rather in and out

water and a coffee machine in the room, fresh milk on the fridge, a good shower, great wifi and fantastic breakfast,

wifi was ok and the coffee machine in the room is a nice touch

having to give my personal details for the wifi

food available was lovely, i especially recommend you try the thai menu, and the 10% off at the bar with your room key was a lovely added extra

free parking brilliant

free off street parking was greatly appreciated

the bar staff couldn t have been better and my room was just what i needed

the parking was on site and very convenient

wifi in my room poor but reliably good in the library

wifi very good and the little extra touches in the room were brilliant

apart not getting wifi to my computer to work with their connection everything else was ok.

wifi was absolutely shocking in room but ok in communal areas

the wifi could be better

only criticism - wifi is almost non existent and shower is very tiny, i

wifi was a little suspect but got it sorted

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

was no free wifi, breakfast or evening meal although all three are advertised on the

wifi connection

everything was perfect. room, service, amenities, wifi, location just super extra class.

wifi wifi wifi we had cosy room in mews annex - there was virtually no wifi coverage- couldn t

i loved the extra touches like magazines in the room, quality toiletries, excellent wifi and soft linens

the wifi was not great in my room

ye olde wifi. only available in the lobby close to the modem. frustrating in the modern era

close to the tube - room was clean - bar was okay and with good prices - shower was okay

and 30% off in bar for guests

arrived and was greeted warmly by the lovely bar staff, checked in and went to my room

cool pub. room was lovely. 30% discount on the bar due to us staying above it.

bar was good but a bit chilly

hotel has everything you'll need ( breakfast, wifi, transportation to and from the airport) plus town center is 5 minutes walk with good (+) close to the airport, wifi, nice and clean, good decent food (+) lounge, wifi, close to airport, clean, good value for money (-)wifi was not good (+) lovely new carpets in room, clean new ensuite, good wifi, comfortable beds (+)wifi in my room was really good, i got some remote work done easily (+) rooms have everything you need - bathroom, wifi, cable tv (-)wifi did not work on my phone or ipad (-)wifi was a bit slow. (-) ps wifi wasmuch better than last time i stayed

bed is comfy, room and bathroom clean, small bar and food available 24/7 and reasonably priced airport shuttle service

good to have packed breakfast box the night before due to early 4am departure for gatwic

breakfast was good, pastries and cheese and ham sandwiches

8 super comfy bed quiet room breakfast was buffet plenty of everything staff were so helpful you could even get takeaway heat it

wifi was great

great service, the location is good given its near the aerport. wifi connection was excellent.

the rooms are clean and the wifi is very quick

wifi available with fast download speeds

shower good, bed comfortable, wifi strong, room was clean and warm

the late check out time was much appreciated also

wonderful free continental breakfast, from 4:00am until 10:00am!

comfortable room, beautiful towels in the bathroom very pleasant, helpful staff and a very good breakfast

but we had a very early start so couldn't make the most of it as i wasn't that hungry but the kids really enjoyed it

lovely family room with kids toys there, lovely touch!

they charged me 25 more becouse of the kids

they charged me 25£ more becouse of the kids

check out, free access to the pool, lovely restaurant and free meals, access to coffee machine, gym access, complimentary

d an early check in) within walking distance to shops/restaurants/railway

we arrive at the hotel, they charge us an additional price for the breakfast and also for kids

are all there if needed extra beds in rooms are comfortable rooms are immaculate tv and of course wifi ( god forbid it didnt have that with an 8 year old the world would have ended (+)the wifi and breakfast were excellent. (+) fully adjustable air conditioning, the tv has digital tv service and there is free wifi (+)and excellent; room-very convenient; wifi worked very well (-)wifi dropped out often. (+) the hotel was very clean and comfortable with good wifi and toiletries provided (+)great breakfast, good wifi, clean property close to the airport (+)rooms, good restaurant in the hotel with wifi available (-) i couldn't see any information in the room about wifi, breakfast times, check-out times etc (+) wifi was also very good

i also requested a late check out which they were able to do for me, both at no extra charge, i really appreciated

spacious, comfortable and the free meals for kids was a real bonus. great value.

stayed here over a week) i have found male beard hairs on my breakfast or dinner plate in the bar and breakfast area

services , polite staff, decent breakfast with various food

the food and bar area

comfy bed, free use of pool and amazing breakfast... even a nutri bullet.

pool was exceptional and warm

good food menu in the bar area

inside, there was a bar which served food and a restaurant which has the same menu as the bar plus a 3 course buffet

ake sure you register at reception) good vegan options in the

wifi was a bit slow and hard to logon to initially.

also the connection to the wifi was spotty because of the room location most of the time there was no connection

wonderful shower experience great wifi easy parking

wifi worked intermittently