ut there is a pub next to the hotel)

large, water hot for washing and shower, plenty of tea/coffee/milk/sugar, large clean towels, wifi worked well, lots of eating places nearby for evening meal and breakfast, would come again

the parking and wifi are very good. the staff are always excellent.

poor wifi

rubbish wifi no restaurant as pub next door closed as no staff

wifi didn t work and staff were not interested in fixing it

the wifi did not work

wifi did not work. there were some bugs in the washroom.

beds were very hard, wifi didn't work

the wifi connection was very good and consistent; full coffee and tea making facilities in the room

wifi was bad

wifi was great and reliable

wifi was awful

fast free wifi room service food was big portions comfortable bed quiet & safe neighbourhood

the wifi was not easy to get into

good wifi available in room

good wifi

good wifi connection

i didn t have time to use the wifi , so, no opinion about that

free wifi

and wifi kept dropping off and couldn t really use my own mobile data at times

wifi wasnt very good really

wifi connection good

immaculate rooms and hotel, loads of parking, great wifi and tv, comfy bed

couldn t connect to wifi, we had a few power cuts throughout the night and woke up in a cold room and had to have a

room not clean no bed making on first night no wifi working not great

the wifi. only.

free wifi could have been better

wifi was a bit intermittent even the premium one that i paid for

wifi still doesn t work properly ,even the ultimate one, too far down a corridor

breakfast, i only wanted a small breakfast but you only had two choices

you had beefeater right next door and chessington world of adventures on your left we paid for breakfast on check in kids eat free bonus and we

the breakfast was great value and tasty.

breakfast coffee was luke warm, but friendly staff immediately got fresh cups from the costa

refurbished hotel - breakfast at beefeater next door - it was too busy so book in advance on a sunday morning

wifi a little weak at the extremities of the building, and not secure

wifi was also not great as my computer firewall blocked it as unsafe

extra of 10% off the food we ordered, a free drink if we used the wifi and our dog was allowed in the bar area which meant we could eat all together

wifi is a little temperamental

couldn t connect it to wifi and so basically was pretty unusable

wifi wasn't working

shower was huge in the wall - exactly as it should be - staff very pleasant - iron in the room - wifi

wifi was off and on

10.13 for two bottles of beer? expensive and why an odd number? wifi isn t easy to get onto

the wifi even held up for a few games while my partner was getting ready

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi wasn t working

wifi very weak

i had to choose something, it would be the wifi which wasn't good enough to work on my laptop

location, comfortable bed, wifi signal good

wifi - connection kept dropping in and out kept having to log back in multiply times, wasn't able

comfortable bed, good wifi

wifi service was very poor. virtually non-existant,very frustrating.

wifi was inadequate

wifi was ok and the coffee machine in the room is a nice touch

the wifi was not stable, all else was good

wifi was rather in and out

water and a coffee machine in the room, fresh milk on the fridge, a good shower, great wifi and fantastic breakfast,

the wifi could be better

wifi, lighting in the room wasn't great - an extra switch to main light in room would be good.

apart not getting wifi to my computer to work with their connection everything else was ok.

wifi wasn t good

wifi in my room poor but reliably good in the library

the coffee and tea in the room was very good quality. wifi was great. very clean all round.

the wifi wasn't always great

door fell off and the wifi router was above the bed and flashed blue not good in the

the accommodation was comfortable, very clean, good shower and wifi

good breakfast helpful staff good wifi convenient for station

lovely and quiet, good wifi, comfortable bed, good breakfast .

location for a sandown park event, plenty of free parking and free wifi without a complicated registration process

wifi worked really well in the room

wifi was free but internet connection either non existent or very poor

the wifi works well in all areas

wifi connection for me in the room was not great, but usable

rooms with tea/coffee, fresh milk in the mini bar, tv and free wifi

everything you need for your comfort was provided, coffee machine, snacks and mini bar

room was quiet noisy at night as the bar noise did travel but i used ear plugs but i still really like the property, room and location

the honesty bar was a very nice touch

the wifi didn t work - apparently there was a system problem with the supplier

bed uncomfortable. wifi unattainable in the room

wifi did not work. breakfast not available at present.

wifi was great too

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

lighting in the staircase/by the doors ; wifi connexion

free parking and free wifi

i didnt have the password for wifi

free wifi and free view tv

free tea and coffee in room and good wifi

very clean room and good facilities and wifi.

great location, clean spacious accommodation with comfortable beds, high speed wifi, nice breakfast in shared kitchen, friendly staff and onsite free parking

comfortable and clean. very friendly staff. large room. great wifi.

wifi wasn't consistent

free parking and excellent wifi

very comfortable room , nice en-suite , good wifi , beautiful grounds

wifi connection was awful

room had no wifi, room phone didn t work only one towel when there were two guests

waste, broken toilet, drilling in adjacent room, only 1 bath towel insufficient tea biscuits no wifi for 24 hrs moved room, much better but one bedside light didn't work

grounds amenities: wifi, hairdryer, iron, tv facilities: swimming pool, soft play,

the wifi is terrible

wifi see above

the wifi was fast and steady, and i could brew coffee in the room

no phone signal had to go outside to make calls wifi very poor impossible to do business

wifi is really

wifi was poor and no parking

excellent wifi

no power for one whole day, no backup power provided, no wifi, no emergency lights

response of enquiry about wifi problem through whatsapp as told to do so by staff at check-in counter

en for blue badge holders)

wifi did not work at all

to hang your clothes, lamp next to the bed as well as possibility to charge your mobile, wifi was working well

large comfy bed, clean linen and towels, large walk in shower, large flat screen tv and good free wifi

wifi and breakfast; the place is very nice and the underground is near by; also you have a lot of

wifi did work for my whole stay, i had to hotspot my laptop

friendly, room very nice and really liked the breakfast hamper , which we were not

nice friendly bar staff on at the evening; quick service and direction up to room.

room and staff , lovely picnic basket by the door in the morning with breakfast options in it was very nice

restaurant and bar area very attractive and the lunches and evening meals were lovely

room, great location, everything top notch, lots of nice touches including the breakfast basket and

just could not get consistent wifi.

free efficient wifi

issues staying logged into wifi

have breakfast or use the wifi

tv was difficult to operate and wifi patchy.

free wifi only if you give a lot of personal info to a third party provider

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

wifi did not work at all.

the wifi did not work

wifi was unusable

lacking information in the room eg wifi details or price list for mini bar.

downside is the wifi and 4g availability were a bit tricky

wifi was dreadful

wifi was a bit spotty and tv signal not very

wifi was virtually non-existent, but this is known in this area apparently

lovely friendly host. lots of interesting things to look at. nice hot breakfast ud83dude0b

a very comfortable stay. great host and a fabulous breakfast.

the room , the breakfast,and the host.

the breakfast was really good and the rooms lovely

the full english breakfast was fabulous

excellent wifi

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

liked the view and location. breakfast good and plentiful. free parking and wifi.

wifi can be faster, this helps works.

couldn t get wifi with the code i was given

free wifi was very useful

average self serve breakfast wifi intermittent no bath

wifi was not great.

wifi was on/off on the 2nd floor

free wifi was good

great shower & soft fluffy towels very clean strong wifi very friendly staff delicious

wifi wasn't great.

when i asked lady to give me wifi password, she took my mobile and enter password herself by hiding from me

is was fixed), in order to

when receiving the wifi password, you need to hand the device to the owner otherwise you won't get it, the owner hides

modern tv, good wifi and a generous breakfast

- then the wifi code, you can't have internet if you did not let her on your devices for her to activate the

i couldn't get on the wifi

wifi poor

wifi and a double bed.

free and decent wifi and a very short walk from nearby stations and bus stops

the tv and wifi also worked a treat

the bathroom was good, as was the wifi

wifi signal could have been a lot better in room 24

sky did not work and the wifi

wifi

the wifi access is unreliable.

wifi did not work in the rooms and so when you needed to use the internet you had to go sit in

wifi didn't work which impacted work.

wifi not set up on tv so had to reset each time to be able to watch netflix

wifi was very, very weak and very slow

wifi was spot on, all round a wonderful ambience, thank

staff, no wifi which we needed for work

there are no tvs, so we took laptops, but the wifi was good so connectivity was no issue

good wifi

tv, no air conditioning the room was hotter than satan's backside and naff at best wifi definitely not worth the nearly 195 for the night

one of our party stayed alone and struggled to get wifi so it was quite isolating for her just staring at the walls

the wifi was very slow and unstable

wifi was unreliable

room wifi was a bit patchy

was fine but no fridge so we had to ask for one - also we were not advised there was no wifi in our room which was a big inconvenience

the bus which stopped nearby would not take cash, and a credit card with a wifi symbol on it was one option for paying on the bus--but i didn't have such a card

the wifi said

the wifi wasn t working and though staff tried to fix it, had no wifi for the whole weekend

wifi was virtually non existent in our room

wifi signal was weak, the minibar was empty and there was a strange smell coming from the empty

wifi was pretty ordinary, kept disconnecting which was a bit frustrating, and speed was not great

wifi was a little suspect but got it sorted

wifi access in the bedroom was unavailable. access only available downstairs.

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

was no free wifi, breakfast or evening meal although all three are advertised on the

only criticism - wifi is almost non existent and shower is very tiny, i

bar was good but a bit chilly

arrived and was greeted warmly by the lovely bar staff, checked in and went to my room

close to the tube - room was clean - bar was okay and with good prices - shower was okay

two staff at check in/the bar were fantastic, very welcoming, great humour and really looked after us

and 30% off in bar for guests

staff, clean and tidy rooms, attention to details, plenty of space to park a car for free, good wifi, ect

d to fill in a form) so we didn't bother

wifi was poor but didn t spoil our visit.

accessing the wifi seemed cumbersome

may have missed it, but i couldn't find the wifi code so i had to go down and ask

struggled a little with wifi connection in my room - but that might have been a 'one off' connection issue

d floor, right above reception)

wifi was terrible in my room

wifi works well, and there is plenty of parking

were room service items left outside our room, from the previous occupants, during our stay

wifi was a little temperamental and didn't work as good as i expected.

no food available in the hotel so you have to walk into to tooting even for breakfast and 2) the wifi was not working during the four days of my stay

really fast wifi, friendly staff, comfy bed, short walk from tube

free wifi, tv, air-con

wifi wasnt stable

the reception and restaurant and bar staff amazing

got early check in and a little helpful late check out

great bar and dj for a friday evening

the bar is stunning - great to wind down in after a long afternoon at twickenham

we actually didn t use the bar or restaurant but they both looked amazing

the wifi was unuseable, it specifically disallowed whatsapp calls

bad but wifi was through the cloud or you could log into your sky account and use wifi

they need a secure free wifi service, not just a public sign up network

tv, free wifi, tea/ coffee facilities

wifi was very flakey.

were amazing we had landed after a 10 hr flight and i rang asking for an early check in as we were so tired

well equipped kitchen and also extra fridge in room. wifi speed also quite good (around 22 mbps) (-)did not get the email about self-checkin as we had been flying for 24 hours and could not access wifi at heathrow - came direct from the airport (+) wifi is excellent, as is the little office space if you need to work from your room (+)the room had all the necessary amenities within, including access to wifi (+)the wifi speed was excellent. (-)the wifi was not working and i didnt get any answer on my mails, had to call booking.com agency (+)the use of the wifi, kitchen, tv, own fridge (+)location was good for us. heating works. wifi works properly. (+)it was warm and very close to transport stations and shops. hot water 24/7 and string wifi (+)wifi, washing machine, fridge in room (-)did not work, no remote, so we used my laptop via wifi to watch a little bit of tv after a days outing did messaged the lady called pedro and asked

the kitchen) at 1am

liked the my room,so private,clean kitchen, and additional study room with ready books to read incase you like reading

there was a list of things provided for you in the kitchen like eggs and coffee

next to it was a well-stocked kitchen that we were able to use and a garden

thai menu in pub pub had a nice vibe good wifi spacious

the free wifi

good wifi

the wifi was slow and inconsistent, having failed a couple of times

wifi didn t work, no thermostat in room, bathroom very average

wifi worked

wifi connection receptionist was a little grumpy but that's not important breakfast was not

wifi could be avaialble in the rooms

no wifi in room and would pay extra for better breakfast but was not on offer.

couldn't get the wifi to work.

was genuinely blown away by the long room hotel and bar

free parking brilliant

the bar staff couldn t have been better and my room was just what i needed

10% off food and drink purchased at the pub bar and free parking

hotel guests get a 10% discount at the bar which is great ud83dudc4d the food is great also

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

basically: clean, affordable, no frills, professionally run hotel in central richmond with parking

in a good location. nearby to shops. free car parking available and comfortable room.

tiny parking area

limited parking, but very helpful staff

easy parking, a lovely breakfast and a lovely location by the river all enhanced our experience

residents parking

did wonder where my sat nav was taking me) i arrived plenty of parking spaces a few steps to heave up my case

great room, fantastic friendly staff, huge breakfast

the bar staff were very friendly and helpful and we had a very tasty evening meal

wifi is annoying as you have to log in everytime with names and e-mail over and over again

wifi could be better, especially as 5g is non-existent and 4g only received one bar

good size tv if you need it and strong wifi signal

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media which was a

no wifi in room. poor shower pressure.

also the wifi wasn t great in our room, but it was working great at the bar

wifi didn't work, the room was hot and the a/c didn't help either

good wifi in case you need to work from there

wifi was down for a time, a bit frustrating otherwise i have no complaints.

the wifi was good, some material that my client needed to access for work from youtube and spotify was

e booked).

bar and courtyard for dinner and beers

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

friendly member of staff and free parking was good

parking great breakfast

very good tv and wifi

wifi needs improvement!

nothing special. sometimes, wifi did not work well, but it was not a big problem.

wifi a bit unsteady.

good wifi

wifi wasn't working, common parts and room were dirty, stains to carpet and bed linen in room, fire

the wifi was slow, difficult to access, there was no extra roll of toilet paper in the room,

was no air conditioning, there was a leak in the bathroom and the wifi wasn't strong enough in our room

the wifi was rubbish as well, in and out

staff is very nice, the rooms are clean, free wifi, and the location is close to all facilities and amenities

the wifi was not very good

iron,hairdryed,safe,kettle,tv and free wifi great and helpful

slow wifi, noisy heater in room, had to turn it off and restaurant not open on a sunday evening.

the hotel computer was down so no wifi and couldn't pay bill so just hope that they do charge the correct amount when the system is

wifi connection could be better. tv apps dont work

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for us they were friendly and kind to the children

no information sheet or folder giving information about meal times, wifi etc no chair in room

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

wifi was available free of charge as well it's a great price you don't even get that in most hotels

the staff were terrific, they really tired to solve the wifi which we never were able to use

the only two problems that we encountered were that the aircon guidance was in spanish and the wifi had no connection details

wifi unstable

i could only connect to the wifi for a very limited period

only problem i had was the wifi as it was sometimes slow or i had no connection which made it trickier to do any work on my

great service lovely breakfast no fuss free wifi comfy bed

initial problems with wifi, but sorted later

ich we were gone for anyway) or wifi

couldn't get wifi

the accommodation was clean and the wifi had a good signal

the tv didn t work but the secured wifi connection made up for it

also the wifi was very poor and kept cutting out

room was lovely and well laid out, good facilities, reliable wifi

the room had good air conditioning, free wifi

wifi was wonky and signal was weak. also, cleaning staff is too noisy for the early morning.

wifi was very good as was the choices on the television

the wifi was very slow in the room, tv had a very poor signal.

the wifi was fast and the location fantastic as buses at front door and the underground 50m away

couldn't connect to the wifi. but in fairness i didn't try very hard or asked for assistance

phones linked to wifi but there was 'no connection'

price and from an ease of use, i would have expected the hotel to have easy and free access to wifi rather than expecting me to go through the process of joining the cloud, which i didn't

a complimentary breakfast and free wifi help put this place in the 'great value' bracket

location friendly staff great wifi parking quiet good breakfast air conditioning

wifi was also reliable

staff were incredibly helpful. wifi fast & rooms were spacious and clean.

the wifi worked well and there was plenty of parking

the gym & spa are also very premium

the terrace, dinner in the japanese restaurant was outstanding and would highly recommend it, the spa and therapists were really lovely and did an excellent job

it is a beautiful place to stay and enjoy family time or if you do get to enjoy the spa a romantic stay

lovely spa and health club and the staff are very friendly and helpful, nothing is too much trouble

breakfast was included in our price which was a nice spa and we were able to make full use of the spa facilities even after we had checked out of our

pains au chocolat were gorgeous! wifi very good. decor and atmosphere super

dreadful wifi fake food

bed was comfortable, excellent wifi connection and cleanliness of room was of a high standard.

ndwich advertised as berkshire ham) see photograph

really comfortable bed, hot shower and good free wifi

it was clean, it had everything that i needed

, wifi, good bathroom with shower products, tea and coffee facilities and air conditioning)

good wifi on the third floor

clean.very close to tfltrain station .bus stop to victoria free wifi every helpful personel

the breakfast was excellent. the rooms were lovely and fresh wifi good ovrr rtt

could not get wifi to work on my first night

free wifi

had to pay for wifi ud83dude12 had to pay for parking ud83dude12

bed, tv, wifi, location

fact that there is no wifi and i couldn t open my window for fresh air

the wifi signal wasn t great and i had zero reception on my phone

internet connection was an issue if couldn t get connected to the guest wifi.

no netflix or wifi.

large comfortable room, plenty of parking and good wifi

well decorated and comfy room. great rain shower. free wifi. comfy bed. menu and dinner good.

the room was lovely and we greatly appreciated the late check out post gig

nightclub in bar but still grand

special thanks to martin in the bar who definitely went the extra mile

and although the staff was very friendly in general, one of the bar girls who served us when we arrived with our bags was not as nice to us as the rest

but there is a lift so no major problem and if you re a smoker no dedicated area to sit out of bar hours to have one

excellent wifi

very strong and stable unlimited wifi tv with many freeview channels

kitchen not very well equipped. stairs very steep and not very clean.

we used the kitchenette for breakfast

room we had was well appointed with good tea and coffee in a kitchenette