very clean and welcoming. loved the pool and bar

(rebekah) there were no facilities such as gym, bar etc open due to the corona virus

huge variety of everything needed for breakfast.

very good breakfast.

the gym ,pool excellent facility's

leisure centre was really good nice pool and gym

was no spa available, the pool was closed down however this was not stated anywhere when booking

there’s a good range of dining options available, including a restaurant, a more informal bar menu, room service and an on-site café

leisure centre was really good nice pool and gym

very clean. excellent value. free pool is great

wifi is free in public areas such as lobby, var area but chargeable for within your room.

wifi is not free

wifi weren t the best

20 minutes free wifi, should be changed to free wifi.

disappointed jacuzzi wasn t working and expense of wifi

cheap, free

fine for one night just to sleep, good price and free wifi was handy with the

outside room , friendly staff , very comfy bed , take away coffee and tea , big telly , good wifi and efficient reception

rong) wifi and easy parking

not clear that wifi was not included in price, only small addition but not what was expected

no noise from the bar below

also the bar below has a great pint of guinness at a very good price

this hotel and bar especially the bar section has everything a customer needs to enjoy themselves

the bar downstairs was quiet, cheap, and friendly

the bar downstairs is welcoming, the staff and locals are really friendly

the tiny bar has a great atmosphere in the evening

lovely big beer garden with swings and bouncy castle for the kids

bar and taproom full of character with a range of beers and ciders

accommodation great english breakfast good beer in a listed bar all very friendly

creaky floors, small bar area

all the rooms have wifi, it tends to go slow at unpredictable times (very early in the morning) which is frustrating (+) tv and wifi in the room (-)wifi in my room was rather slow, everything else was fine. (-)no wifi connection in room (-) wifi in room was terrible (+)mock spanish exterior lovely. car park. lovely hot water bath. free wifi (-)the wifi was very patchy and frequently dropped out. (-)wifi was patchy, bathroom dated but adequate, no lift (+) the tv worked well and there was free wifi (-) poor wifi

welcoming and friendly staff who couldn t do enough for us, the breakfast was brilliant and the hotel price was such good value for money

we had a lovely meal and the bar was comfortable

cooked breakfast. i rather have a buffet style

very dated, no air conditioning, sat night went outside and loads of kids hanging by the door as a prom taking place, alot of screaming and revving of cars, couldnt sit

the manager of bar was excellent and food amazing

service, with a lovely bar and restaurant area

this wasn't manned at the hours we were there - so we checked in and did all business through the bar staff

excellent and comfortable. good food. nice breakfast

lovely bar area and footy on the many screens

clean with loads of space in the family room - love that the kids had their own adjoining room with their own television

the apartment was perfect for a family with a kitchen, fridge and two toilets

nice addition to have seating in bar and snacks in the

there were 2 bedrooms as well as a double sofa bed in the main lounge/kitchen area

the children loved having their own bedroom and it was really handy to have a small kitchen to prepare a picnic for our outing to chester zoo

had gone down since my last visit carpets not cleaned in the corners could not make the wifi work on some

good points: the room was great - comfy, good wifi, air conditioning

there's strong wifi, a large car park & kettle in the room

ch needed

bed was very good, good nights sleep. good wifi. very clean! staff helpful and courteous.

wifi amazing

the tv in my room was prety poor ro reception on a lot of channels wifi poor

breakfast was exceptionla the staff were great got in very late so to late for wifi use did i say the breakfast was great cos it was the full english freshly made with high

parking and wifi was free. i would stay again.

not enough gluten free food available for my wife. bad wifi signal in room.

no toilet brush, wifi code scribbled on scrap paper left in a draw, no information sheet or booklet in rooms or

wifi could be better but i think that s because of the remote

we were given a fan and extension cable and wifi password when we got there and asked for them we got them straight away

had to call the reception to find out details such as what s the wifi code and what time is breakfast - none of this was explained until you asked

wifi was down so couldn't take card payments and we had no cash but allowed us to have tab for the

good size room with all facilities, comfy bed and excellent wifi and tv

stunning, big, modern rooms with high speed wifi

-hairdryer -iron -free wifi -gym access

finding the room wasn't as easy as it should be. no free wifi

the room had no fridge to keep drinks cool and the wifi in my room had a weak signal

lovely room. comfy bed. nice bar across the way. on site parking.

liked the decor in the restaurant and bar

the phone went to check, retrieve it and called us back to let us know-thank you the staff in the bar were equally as good and the food, including breakfast, was delicious and not overly expensive

easy walk into square for bars and restaurants

the bar and grill attached had breakfast between 07.00-09.00. too early for us.

free parking and free wifi

wifi was crap

was fine and the wifi worked well

the room was adequately sized for a family room, free wifi is a bonus.

room really good standard, breakfast included with plenty of choice wifi free and works well

on the full english breakfast was good except for the tomato which was served cooked but cold

spa was amazing felt like were the only people their the staff were that

room, location, breakfast, staff always lovely

room felt like a kids bedroom

the deluxe room with a spa was a dream

the wifi was so so poor

mobile phone signal was poor and the wifi connection was weak.

wifi, in our room at least, was poor to non existent

am sorry, but the coffee was more like brown water and the wifi or mobile connection was not good either

and efficient, rooms were a generous size, the bed was comfortable, it was a good shower, and the wifi was pretty fast and reliable in my room

iter brought pain au chocolate and he didnt seem to know the difference until checking in the kitchen) there evidently were no croissants

the night time entertainment for the kids was brilliant

loads to keep the kids entertained

kids bedroom with tv exceptional main bedroom and

disorganised information, communication between kitchen and front desk

messaged to arrange early check in and had a quick response and they allowed us to check in before the wedding we were

bar lively, staff lovely have booked to stay

it was all clean tidy nice food lovely fire in the bar staff very friendly

to the bar staff

hospitality was excellent, the food was above expectation, and a warm welcome in the bar with open fire and an open fire with breakfast , exceptional value for

extra charge for enhanced wifi

wifi was poor: - difficult to connect and then disconnected you again instantly , not possible to

the wifi didn't work and during the night the coridor was

couldn't log into the free wifi, both my husband and i tried several times over our stay

wifi was a nightmare

connect to wifi in my room but i wasn't that bothered

couldn't connect to wifi,but that was probably me

wifi wasn t very strong in our room

wasn t able to connect to free wifi

was disappointed with the wifi

excellent bar and breakfast was good

lovely location, restaurant and bar area spacious, food nicely presented and delicious, drinks reasonable, very good value for

lovely welcoming bar and

unable to hear any noise from downstairs despite bar area being busy

was pleased to find internal door access to bedrooms from bar to hotel so saved wearing a coat

phone

they tried to fix my wife's wifi connection even though the issue was with the phone rather than the public wifi

wifi parking swimming & swimming towels/locker all included

could not get wifi to work, but as only 1 night did not enquire

it was a struggle to login to the wifi. i ended up not managing at all.

pull out bed terrible, even for kids...springy and too thin

bed sofa was uncomfortable for kids no tea or coffee making facilities

the little sofa bed for the kids is very uncomfortable

an ev charge point right outside the front door

unconfortable sofa bed for kids

lovely bar and restaurant, breakfast was lovely

there was a lovely young lady behind the bar and an older lady both of whom were extremely kind to me at a difficult time for me, thank you

were informed that the coffee machine would be available in the bar from 11:00

bar and restaurant - the food was exceptional, locally sourced and tasty

had a g&t in the bar shortly after my arrival

no bar open. no food. hardly any staff around

friendly reception and relaxed in the bar one evening, but can be closed mid-week

friendly welcome when arrived the lad on reception was brilliant, accommodated to my needs of early check in via email with no problem

also we loved the bar atmosphere and the

was no breakfast available on the first day, and the bar and public rooms were not open

the wifi was stable

the wifi was good

wifi warning that it was not secure so did not log on to it air conditioning - the room was hot and

the bed was comfortable, the shower was hot with good pressure, and the wifi worked well

excellent wifi and nice rooms

no netflix, and the wifi wasn t the best

to us, including meal times and locations, any numbers or information about room service, wifi facilities, etc

good wifi, super shower, lots of coffee, tea and milk in the room

wifi was non existent

the bed is huge and really comfortable, the only issue was the wifi which was less than reliable and kept dropping out

bed really comfy, super shower and good wifi

wifi did not connect but again not the end of the world for me

wifi wasn't working

i had difficulty connecting to the wifi with no password given in the room information

couldn t get wifi to work in the room.

historical buildng, great atmosphere in the bar , service fantastic and after a lovely evening finished with a great nights sleep

easy access to ev charger in car park

bar manager was extremely attentive

our taxi didn't turn up which was kindly booked by the bar staff

location excellent, quiet, very handy ev charger

wifi and tv in room

ad to ask) no menu in room or information about restaurant opening/closing times or

information re wifi code

bedroom was run down with broken furniture, no remote, wifi or proper working kettle

convenient location fair value free parking free wifi nice en suite

location sports bar ideal for hubby

this was a cosy place to stay the bar was spacious and the food was lovely

large car park for our campervan

the breakfast was served in the bar and was made to order and very good

checking in and despite ringing the reception bell twice i had to go and find someone behind the bar to go find someone to check me

nothing really, shame the bar wasn’t open

thing absolutely brilliant place and comfortable breakfast spot on staff very friendly and

night manager very accommodating offered to keep the bar open a bit longer

everything, only downside was the bar was been refurbished and not available, enough place's to get a beer from close by

easy to find, easy to park, clean rooms, excellent breakfast, and perfect location

check in to the bar staff, the service was excellent and the room was lovely

immaculately clean and tidy from the room, bar area, restaurant and staff

mins from the train station which was a great help when the rain came down plus the place has a bar facility followed by a restaurant also a cosy lounge or relaxing area it’s also linked with

trying to find a negative but couldn't,it's a lovely hotel great bar and beer garden, great breakfast and the staff are so nice always smiling and couldn't do

all bar areas are clean, and the room is comfortable

having to pay for wifi and breakfast being priced at 11-15

slow wifi

was explained happily and professionally, the room was clear and clean, the communal area has wifi

wifi is an essential part of the business use, and although infrastructure to support wifi will be

better wifi

was excellent it's a must stay the room very comfortable and quiet the breakfast was fantastic the best porridge and lovely full english and about a 15min walk into

really good choice at breakfast and loved the table

breakfast was very good

room was big and warm breakfast very good staff very good

breakfast was cooked to order and we had a plentiful afternoon tea on arrival

staff offered early check in as room was ready

cold water jug at breakfast

of the lodge it was a little more out of town than what we were used to but enjoyed the walk the breakfast was enjoyable and hot room

it was a bit noisy as we were above the bar but we were still able to sleep well.

nice breakfast

the wifi connection wasn't the best

the single beds were very comfortable and the large screen tv is easy to operate and wifi connection to the hotel system is very good

about it from hot showers, great pool facilities, comfy beds and good wifi

location. facilities. ample free parking. wifi.large tv.manned reception

good wifi dinner was ok restaurant a little chilly and i was unfortunate enough to pick the sae dining

the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our rooms were ready and we was given an early check in

the bar was closed due to refurbishment but the owner was more than happy to let us have a drink

used common sense in order to assist with early check in

we required an early check in and they were very accommodating to this

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

on departure i asked the young man at the bar if i should place the room key into the check out box

property was in superb order, the bar area was kept to a very high standard as was my accommodation

great staff, happy to accommodate an early check in. good value for money.

didn’t have breakfast but wish we had it looked lovely, we could have had brunch in the lovely bar area

the early check in is a pain at the moment and early checkout (7am) is non existent

the bar is well stocked and offers a good selection of draft beers, etc

hotel with a cute bar area and dining room

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

very clean, in a great location, 15 mins from the airport, nice bar and nice friendly

a great little bar and breakfast was excellent

the room was spotless and very well furnished - wifi in the room was fast and reliable

struggled with wifi on work pc but that s more likely my firewall

it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

wifi didn't reach our room, but this wasn't mentioned at check in.

great wifi in the room too - i got loads of work done

wifi connection was not brilliant and the door locks were temperamental (upgrade is already planned (-)wifi wasnt great (+) only fault is wifi drops off all the time, otherwise perfect in every day (-)wifi in room was a bit hit and miss (+) my room was in a nice quiet area, great light, comfortable and with great wifi (-) low connection wifi (-) we had to ask for the wifi password, we had to ask for bathrobes and the scrambled eggs at breakfast had to be redone - (-)the wifi reception in certain parts of the hotel was intermittent . (-) wifi none existent on premises (-)wifi boots user off every 5 minutes

easy parking

service was great, suite was very spacious and clean and the breakfast and room service was very good

we haven't had a day and night away from the kids in 3 years and this was the only time for another long stretch

i wouldn't go to any other hotel, the staff are amazing the staff i the spa are amazing

wifi problematic, infrastructure and server issue, could have been handled better.

room which were two single mattress put together both different heights didn t even get given wifi password or a fridge in the room, especially in these temperatures

good wifi signal nice breakfast although as delivered to room it was a little

did not work, wifi did not work in the room

excellent wifi

i would have liked the wifi to be secure.

great breakfast, room, wifi and above all else the staff

wifi was a little slow

pior wifi

comfortable room, wifi , decent shower and topped off with a hearty cooked breakfast

rooms that face the car park and over the gym can be susceptible to noise: gym classes commencing at 6

ev chargers out if use due to building works

clean ,no kids running about at 3 in the morning let fellow residents that there back .

from gym early in the morning travelling up to the room

spacious lots of bits for kids games and books for adults to read and chill pool and table football quite space for adults to

for work, late check out was available

wifi for laptops couldn't get working but we were out most of the time so it wasn't a major problem

comfy room, good wifi, shortbreads at reception a very nice touch

wifi dropped out in room all the time

window lock and wifi not constant and walls were painfully thin so hearing other people in adjoining

only downside we found was the room we were in was very bad wifi connection and bad for phone signal, i had to go to reception area to make a phone call or

the tv wouldn t work such as netflix, prime and more even though it was connected to the hotel wifi

having to reconnect to wifi every day- a minor inconvenience

car parking charges. wifi a bit slow and unreliable at times.

wifi is slow.

wifi

nice spa bath

great bar with pool table & darts

spa bath was an absolute treat and the staff were all so lovely

attended the area for open golf championship so hotels were at premium prices

breakfast was provided to us in our room and we were able to arrange a late check out

the bar staff on duty were lovely and very helpful perfect

voucher for a free drink in bar fifteen was a bonus

welcoming, rooms spotless, bar staff were amazing and the atmosphere in the pub was

bar staff delightful

highly recommend anyone that stays also visits the bar where you will receive a warm welcome, reasonably priced drinks and events on occasion

we had evening meal and breakfast both meals were lovely , staff very attentive and welcoming .

the breakfast staff couldn’t do enough for us

good location clean and tidy nice breakfast

change their brand of sausages will be excellent mostly the chap at breakfast and the lady at the bar (i think the owner) were superb and obviously care that the business does well possibly not the

very nice reception and breakfast

beer prices were also well below the area average and bar had a good selection of beers and bottles etc

staff here were very friendly, we had a drink in the bar one night before going out and they were very chatty with us, ran out of coffee and milk in the

part could do with a lick of paint and furniture was a bit old fashioned, carpets a bit thread bare, room was directly above the bar so could hear noise from the pub, but we were warned about

work going on in front of house for a burger venture but on the advertisement we thought it had a bar / social area but obviously changed hands as the front house was also undergoing a

great location. lovely lady behind the bar organising check in.

of introdution to hotel, poor wifi and tv reception, had to retune tv in 3 times

wifi was average, could do with a booster, but otherwise fantastic facilities.

wifi wasn't great

wifi- good

to the lovely city of chester has spa facilities friendly staff comfortable bed wifi was

free wifi well sign posted in hotel menu ect scan codes

no lift, wifi not available for secure work connection

room was nice and big, big bath also, good wifi

the wifi was good and able to work effectively without upgrading

breakfast was good and free wifi is a good perk.

great to be able to park for nothing

hotel on the riverside with plenty of room to park, which was a bonus

breakfast buffet style and a la carte - all very tasty

and friendly welcome easy to find, easy to park (out of season admittedly) really lovely room, clean, modern but with

didn't have milk in the room that's the only negative but just a short walk to the bar and they gave us fresh milk straight away

free wifi throughout

location is perfect and wifi was working. room was clean and tidy.

was pleasant and well- equipped with good tv and free wifi

room was small but adequate for one night. wifi was quite slow

ow speed,

the only fault was the drinks in the bar were very expensive.

room great bar good didn't have any food there but was told it was excellent by other guests

no noise from the bar downstairs

restaurant and bar had plenty to choose from

at the bar they have a selection of ales brewed on-site and guests get a discount on meals ordered at the

excellent wifi

wifi was not great

poor wifi

i had a slight issue with the wifi connection.

lacked walk in shower and on taking shower plug not draining so caused bath to fill internet wifi kept cutting out very poor signal and unable to get mobile data signal sadly on arriving home

the receptionist took our car registration number and told us that we would not have to pay the parking fee

100 if not paid in 2 weeks)

additionally ,we received penalty notice for parking on -site 60

excellent location and staff attentive. also free parking.

staff were lovely from check in to the young bar man

furnishings complimentary tea and coffee at the bar throughout our stay friendly staff lovely hearty breakfast pleasant

staff and we were allowed an early check in

the staff were friendly the hotel and bar very clean and the service excellent

both breakfast and dinner were absolutely delicious with a great choice and the bar area was spacious and relaxing

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

we got upgraded to the spa which was beautiful

to the flamingo room so instead of the room & bathroom we also had a separate sitting room with kitchen facilities

they have kitchen facilities and a beautiful bathroom

we'd be more than happy to come back to this hotel however we'd be sure to not stay in the spa room

only criticism is having a table and a mirror to do hair i had to pull the kitchen table to the plugs for

wi-fi connection was not good and there was a security problem with the in house wifi but that really did matter to us very much to us

the room was clean and comfortable, with wifi included

tv wasn t connecting to wifi or

wifi and mobile signal within the hotel - had to step outside to make calls, and could not stay

good staff, good bed, good tv and wifi, quiet air con, great location

breakfast was great very friendly staff

great breakfast and evening room. luvly bedroom too

location was great combined with the excellent staff from cleaning through to bar and waitressing were absolutely great, always a genuine smile & helpful

the staff, ambience, food breakfast and evening meal, matress and shower.

also it was a shame that all bar one of the bedroom windows were painted closed ( couldn’t open

they let us have an early check in

breakfast was a little disappointing - bacon undercooked

breakfast wasn't great

helpful about holding luggage and an early check in

early check in was helpful,

city centre location.excellent breakfast.fast wifi very friendly staff

wifi good

needs to change menu for evening meals each night wifi would be better if it was coded, since this would make it more secure

no wifi, and no sound on television, which i had to complain several times about

the location. the gym and pool. air con in room. wifi. fridge in room. shared spaces

wifi address we were provided with did not exist, so we could not access the internet

rge and round) the shower was great, wifi good, dinner was not cheap but very good and breakfast was excellent

i looked for the wifi code in the room but ended up calling reception

is nothing in our room to tell us the password for wifi

wifi was fantastic

the location was great, very central. staff were super and very helpful. nice bar too.

to be able to book into our room until 2pm, we were in and unpacked by 10:45am (and at the bar by 11am)

late check out option is great especial for us as we had been on a works wine tasting event and

the noise might be a problem if you have kids who go to bed a bit earlier

secret green was amazing, staff was friendly with kids

wifi wasn t great

sh i had longer to enjoy them) wifi good.

wifi was not always working great

poor wifi connection and tv think breakfast should be included for the price

wifi is free fast and strong connection

the breakfast was so good, i had the continental and my daughter had the full english

landlord/lady and bar staff, martin delivered super dupa breakfasts, steak and pizza nights ud83dudc4fud83cudffb pub

friendly staff and nice clean rooms too. breakfast was very tasty in the morning too! 10/10

no pub grub, no bar food available apart from roast dinner.....

allowing us a late check out and early breakfast

generous size rooms and fully furnished with everything you could need especially in the kitchen

everything was fantastic! good sized rooms, big kitchen and comfortable sitting room!

a lamp would have been nice in the kitchen/living room as i had to bring one from the bedroom

fully equipped kitchen, spacious and modern

location and easy to find staff was helpful and friendly very clean and well kept breakfast was a bonus would definitely stay

location bar facilities breakfast friendly staff

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until late and reasonable price good location to walk into

breakfast room off the bar area all bright,comfortable and clean

polite, friendly and helpful at all times, there was a very nice atmosphere at reception and the bar which made you feel comfortable and welcome

the wifi could have been better.

wifi wasn't great - and we thought the tuck box was a bit pricey! but not a big deal!

awful wifi and phone reception. this need to be addressed.

poor wifi supplier by bt

wifi seemed to have a restricted upload speeds

couldn't get the wifi to work and there was no explanation to be found in the room

wifi system

find the wifi details

wifi

i couldn't get a good wifi signal in the room. had to tether from my phone all week.