tv and wifi were excellent

wifi didn t work

wifi was good

wifi was poor: - difficult to connect and then disconnected you again instantly , not possible to

the wifi didn't work and during the night the coridor was

everything on the full english breakfast was good except for the tomato which was served cooked but cold

staff were really helpful when we needed an earlier breakfast and made it no problem at all, in lovely

i booked into the fallen angel spa with my mum, we had the most amazing treatments and delicious afternoon tea

the place is beautiful lovely breakfast the room was

we also really enjoyed the on site bar and restaurant which offered amazing food and drinks

easy access to ev charger in car park

bar manager was extremely attentive

historical buildng, great atmosphere in the bar , service fantastic and after a lovely evening finished with a great nights sleep

bar staff excellent and very welcoming

we were given directions to our room by the young, friendly, professional bar man, who also checked what time we were likely to be

parking and wifi was free. i would stay again.

was not told about wifi/given details on check in

not enough gluten free food available for my wife. bad wifi signal in room.

breakfast was exceptionla the staff were great got in very late so to late for wifi use did i say the breakfast was great cos it was the full english freshly made with high

we couldn't access the free wifi in our room, again we didn't complain as it was not the biggest factor for our stay

guest wifi didn t work, eventually given hotel private wifi access

wifi was for use of everyone in pub, and weak signal didn t even carry to our room

information re wifi code

wifi kept doing out but other than that it was great

couldn't find a wifi password anywhere, i could have gone down to ask, but by that time i was already dressed for

no noise from the bar below

also the bar below has a great pint of guinness at a very good price

the bar downstairs was quiet, cheap, and friendly

were greeted in the bar by a lovely friendly young man he took us to our room & showed us the breakfast room ( which we

the bar downstairs is welcoming, the staff and locals are really friendly

bed really comfy, super shower and good wifi

wifi speed was none existent

wifi did not connect but again not the end of the world for me

couldn t get wifi to work in the room.

good spacious car park, fast wifi

all the rooms have wifi, it tends to go slow at unpredictable times (very early in the morning) which is frustrating (+) tv and wifi in the room (-)wifi in my room was rather slow, everything else was fine. (-)no wifi connection in room (-) wifi in room was terrible (+)mock spanish exterior lovely. car park. lovely hot water bath. free wifi (-)the wifi was very patchy and frequently dropped out. (-)wifi was patchy, bathroom dated but adequate, no lift (+) the tv worked well and there was free wifi (-) poor wifi

room service available but

we had to leave early so missed breakfast, but the hosts made us a take out bag with croissants orange juice fruit which was really

free parking

and they forgot our room

wifi could be faster

phone

they tried to fix my wife's wifi connection even though the issue was with the phone rather than the public wifi

wifi wasn t great and the tvs not smart tvs

it was a struggle to login to the wifi. i ended up not managing at all.

free parking and free wifi

wifi good and decent reading lamp

the room was adequately sized for a family room, free wifi is a bonus.

wifi wasn't brilliant, so i gave up on it

was fine and the wifi worked well

wifi was offered but no access code was given on arrival and we were unable to join the wifi

wifi worked well

the wifi was stable

wifi for some reason was poor in my room, kept dropping out which was frustrating

was great, parking available and free wifi

wifi connection a little low

wifi and hot drinks

however, wifi is hard to connect

wifi was also really good in all areas of the hotel

was unable to log on to the hotels wifi

good facilities like bar and

lack of alcohol in the bar for cocktails, not alot of choice of cereal

allowed early check in , very very pleasant, staff on night bar also very pleasant, morning staff helped me taking my partner and my breakfast to our room so

staff were extremely welcoming and although i did not use the gym, it looked sufficient to burn off a bit of stress

were lots of kids there running around and doing gymnastics in the reception / sitting / eating area

the wifi was slow and intermittent where our room was

large room, good size tv and good wifi

please improve the wifi..it is woeful..

haven't done anything to improve the wifi in the 3 months since i first stayed there

hotel was good value for money, clean, friendly staff, large car park, good free wifi and restaurant

not clear that wifi was not included in price, only small addition but not what was expected

fine for one night just to sleep, good price and free wifi was handy with the

rong) wifi and easy parking

free wifi would be nice irrespective of hotel booking method.

outside room , friendly staff , very comfy bed , take away coffee and tea , big telly , good wifi and efficient reception

cleanliness helpfulness and a great breakfast.

good continental breakfast included

the hotel bar was quite small but provided a great facility to allow social interaction between all guests

the bar prices were not excessive, lovely pint of worthingtons

property and decor, staff couldn’t do enough, was offered complimentary breakfast which i didn’t expect

very clean, in a great location, 15 mins from the airport, nice bar and nice friendly

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

hotel with a cute bar area and dining room

the bar is well stocked and offers a good selection of draft beers, etc

a nice bar area too

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

parking on site- early check in when requested,great superior twin room!

very competitive bar prices for drinks, and a very calming, elegant, slow paced place to relax

early check in was helpful,

breakfast better than expected. very reasonable bar prices.

the receptionist took our car registration number and told us that we would not have to pay the parking fee

additionally ,we received penalty notice for parking on -site 60

excellent location and staff attentive. also free parking.

100 if not paid in 2 weeks)

staff gem of a pub/ restaurant plenty of staff behind bar for the busy football days

staff, the bar downstairs is great

very good value for the money and very friendly staff, same for the bar and restaurant

welcome, clean property… access to bar easy and great food and drink selection

(a quick word at the bar and we were sorted out in a very polite and efficient

free wifi throughout stay

wifi was a bit temperamental.

rooms are clean and comfortable, good wifi, breakfast ends at a reasonable time so you don t have to wake up too early

wifi was slow

wifi was slow at times, shower pressure a little low

the staff on the bar are so friendly, their hospitality is the best we’ve ever had

easy check in comfortable beds late check out bar downstairs

pub and lovely rooms above the staff were excellent and very helpful and polite the bar is within 5mins walking distance from the stadium free parking around the pub but if you can

and accommodating our early check in due to early flight even they gave us a better room that ours ease of access with

the bar downstairs had a lovely atmosphere and it's steps away from anfield

breakfast option simple and perfect

breakfast was good as well as the showers, bed & complimentary coffee &tea

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

breakfast included

first class breakfast

well stocked bar and reasonably priced good quality food

were amazing so helpful we were tired from travelling all night they accommodated us with an early check

only a 2-minute walk to the stadium and perfect if bringing kids

the hotel catered for different tastes and my kids enjoyed the variety that was on offer

the bar accommodated our needs and breakfast was amazing for a hangover

rooms are spacious, warm and comfortable the bathrooms and kitchen have everything you need and are clean and

the kitchen well stocked, breakfast generous and location perfect

beds were super-comfy; the bedroom and bathrooms/kitchen were spotlessly clean

so clean and tidy! great breakfast options and snacks! hosts where fantastic so helpful

breakfast was delicious too

for no hair dryer, remote or working wifi they were apologetic but it should have already been taken care of before we arrived or

water in the rooms, wifi was weak, impossible to get a taxi reservation for pick up from this location, i nearly missed

i had to go down just to ask wifi password

with wifi connection at 1st but got there in the end

free wifi - decent connection

could never connect to the wifi, slow shower water .

the wifi worked very well and the huge double bed was comfy

wifi was great

you can call it that) is that the wifi connection is a bit bad when in the bedroom

wifi signal was weak in my room.

in the room, you will find a helpful folder explaining how to operate air conditioning/tv/spa bath/shower, etc

we were in the penthouse which has 4 double beds, but in the small kitchen area only 2 bar stools and 1 two seater sofa

so i felt incredibly comfortable sitting in the hotel bar for a drink

we had drinks at bar which was fun

the bed was comfortable, temperature great, bathroom excellent with a huge jacuzzi spa bath

wifi wasn't available for the whole stay - error message 'no internet connection'

designed hotel with excellent facilities

i was to be very picky, i'd have liked the wifi code available in room, and an a la carte menu for the restaurant

the wifi was weak

we also had issues staying connected to the wifi, particularly as a 'check in' through facebook was required

esumably because it was in the basement)

the only bad thing is the weak wifi in the rooms.

wifi not always available in room

couldn't get wifi in the room which i didn't know in adavance.

walk corrider wifi work

for work, late check out was available

free wifi poor, but i've never stayed in a hotel where it isn't

lovely breakfast rooms clean and comfortable staff were brilliant wifi great

bedroom for single occupancy with en-suite facilities and a fabulous breakfast incl good fast wifi signal and a large

didn't have any wifi even though i really needed it

wifi requires you to re-connect and re-enter password every day. it is a minor thing.

you can see the stadium from the front gates of the hotel 10 out 10 definitely will be back, even kids loved it , thanks again

would highly recommend especially if you have small kids as so close to stadium

lfc themed bar with memorabilia and also in the room and dining area is great for a true red fan

everything. especially the bar and the little football pitch.

garden which was a hive of activity on matchday had a coffee with ian o callaghan in the hotel bar next morning, before his pre match greeting that day

stay, convenient and very helpful and informative mr michael, clean room, kitchen have all you need for breakfast

out of the goodwill of the provider we were ovolone to do an early check in overall communication was excellent

accommodating staff, who arranged an early check in for us

out door accessibility to kitchen

it has a perch to sit around and enjoy the view and with kitchen which helps a lot

breakfast was excellent - the way to the center some minutes only the internet - wifi

lovely room, good wifi for working

wifi did not work

wifi wasn t great

wifi good, laundry

booked the room for my nieces as a gift and paid for early check in for 1pm

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

called me a liar for saying i booked early check in especially when i even showed them proof

it’s was fantastic spotless and a mini bar full of stuff

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

early check in, friendly staff, ability to leave our bags in reception on check out day

the staff connected to the bar and rooms couldn't have been more helpful

although the bar below was busy our room was very quiet and we got a great nights sleep

we're really friendly and their bar adjacent was such a good place to spend your evening

easy to check in with staff in the bar below who were really friendly

the staff are more than lovely and there is a great bar attached

- noisy, kitchen smell when opening window

got confirmation that we could have an early check in from bookings

we arrived really early and we were allowed to go to our

staff very friendly and the room as well as the reception and bar area very clean

secure location, friendly helpful staff, allowed early check in when room was ready

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident happened for being a small women she handle the

location and staff offer me laundry for free and early check in

the comfort levels are good and i always feel looked after by the staff in the hotel and the bar

kirsty during the day in bar was very friendly and helpful

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at 11 there was no more noise left

very good breakfast, for free, like a preasant, for everybody.

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

pleasantly suprised by a complimentary breakfast for the morning after our stay as well

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

value, clean room, friendly helpful staff and a decent continental breakfast

location, loved that our room was available to be let in early and reasonable price for late check out too

receptionist was very accommodating on arrival, we arrived early and she was able to give us early check in which was ideal as we arrived on an early flight

staff upgraded early check in

staff were excellent early check in and lock up for bags on check out the staff were very welcoming and

all positive. the bar was a little small.

wifi was disappointing

that you have to pay for wifi

50 per person) that covered wifi, 1 drink at the bar and

no free wifi in room

you only got 2x 20mins sessions of free wifi.

no laundry on the weekend.

only thing i found was in the gym was you need a spray and wipe for the eqpt to clean it after use for next person to be more

only criticism, was the hotel bar wasn't manned late

is great, very good breakfast and cute bar area and restaurant if you want to eat in the hotel

breakfast very good location great

free gym facilities

the room has a little kitchen the building has laundry and gym!

kids running around corridors all night, filthy common areas due to food and litter being strewn

is well situated and the room was a nice size with a kitchenette and a fold away bed

kids friendly

wifi didn't work

wifi was not working, there was no desk in the room to hold a laptop

good wifi and location to be fair

wifi was also good

lanigans bar below the hotel which is the best bar in liverpool

wifi stopped working for some reason after 10pm

the only thing that was annoying was that i had great difficulty connecting to the wifi, very complicated

remembered when i booked it says free wifi

wifi could be better.

lovely view of the city and free wifi and breakfast was amazing

the breakfast was so delicious and well presented

were quality, bar was open late to have a few beers on the way in from a night out

breakfast hot food is always a little cold.

breakfast was plentiful, warm and tasty

maybe a slightly early check in time than 15.00

location clean room late check out nice receptionists and deposit back same day comfy bed huge tv open 24 hour

decor when you first walked in was so lovely, nice bar with good selection of drinks

super comfy bed. central location. friendly staff. good breakfast.

loud music from the bar downstairs

there's a small gym in the basement which was good

the decor is fab staff are so friendly the bar was great

receptionist & bar team really welcoming, friendly and more than helpful

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

restaurant and bar staff also excellent, friendly and so helpful

allowed early check in and great location

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

welcome drink a nice surprise comfortable bed late check out no problem

we where offered a late check out free by andrew i think his name was

bar and night security

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

the bar the shower the bed

super clean, friendly staff, bar area good

overlooking main street really loud till early hours but did not bother us all perfect also great breakfast in

hotel is only a 5 minute walk from lime st station - the staff were really friendly - breakfast was good

nice and clean, lively bar and nice friendly helpful staff.

and it was in the centre of town staff and breakfast was amazing would recommend it

lovely and clean good location and very good breakfast . staff all friendly will stay here again

also the room wasn’t ready so they gave us a late check out

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

the hotel bar is relaxed, friendly and food/cocktails/live music is not to be missed

late check out option was ideal

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

there should be either a sign to indicate you have to drive through the casino carpark to get to the hotel, or it should be in the literature that is sent out after

location, excellent secure parking & ev charging facility, friendly & helpful staff, very clean & tidy

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

bar open till 1am

bar was busy

the fact that you could make food for kids rather than eating out all day

parking was a problem with two kids in tow

the kitchen have full set

very comfortable bad. big room. good kitchen furniture

got upgraded on check-in to a two-bed, two-bathroom, with a living room and kitchen area

free wifi, lovely room with all the facilities needed: fridge, iron, tv, etc

information about how to get the wifi

it is very well located. good wifi, nice staff.

bed was comfortable free wifi i would recommend the hotel to my friends

really unreliable wifi. very irritating as it was one of the reasons i booked the place.

shame we asked for early check in, still waiting around after 3

site parking felt very secure and lots of spaces even when arriving in the evening

very friendly and moved us to a room with a spa bath for our son could not fault them

allowed us to leave our bags in at 8am and early check in…which was a life saver after our horrible experience with our previous

the bath was a huge spa bath with rain shower and the beds were extremely comfortable and the whole room was spotless

wifi signal is not so good although the staff tried to move a router closer to my room and the

wifi did not work

the tv was big enough and warm wifi

wifi was not working which was inconvenient for a business trip, no fridge or bottled water

we had decent wifi but the other room we had didn't have any

balcony area was amazing and abdul was so friendly making sure the room was ready for our early check in

for 3 nights in a suite as there were 3 adults and 2 kids

also the owners of the bar downstairs were very accommodating when we arrived early made us a cup of tea after our long

before arrival then welcomed us when we arrived the room was absolutely amazing then there's the bar downstairs the staff were great up for a laugh would go as far to say it was the best place

brilliant bar downstairs (bernie mays) with fab entertainment

room right no new towels or cups even after it was used for tea they had no streaming services wifi was really

olls) for a family. wifi wouldn't connect

wifi was appalling and hardly any signal

how to log in to wifi, breakfast times etc

negative thing, but i believe it was just for these days we stayed, that the wifi in our room didn't work

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

the hotel is comfortable and friendly vibe hotel bar is nice

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

- the cocktail bar was advertised but wasn’t open while we were staying at the hotel

great hotel/ great location/ great staff/ good wifi and generous bfast

free wifi was a bit poor on speed

wifi worked and breakfast was good

good wifi connection in room

fast and free wifi

bar was good with discount if you were a guest

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

good bar prices

location, bar and staff

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

only sugary kids cereals, barely any fruit, old croissants

arrived slightly early for the room so were shown through to the bar and received a complimentary glass of prosecco each

people friendly in the bar and local pubs

location for both stadiums, town centre 10mins away, near by kfc and mcdonalds for the kids

locals using the bar were super friendly too would definitely stay here again

the bed was especially comfortable and the free wifi and reduced parking was a bonus

wifi good, comfortable bed and clean linen

good wifi excellent reception and housekeeping

good wifi

wifi a little slow mgmt says that this problem is being addressed

late check out option until 5pm which was ideal when the flight home was a late one.

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable room - easy access to albert dock and arena

although we didn't use it there is a restaurant and bar and breakfast

and accomdating requested early check in with them few weeks ago for sons graduation same day we arrived and room was

the bar is basic but adequate for casual meet ups

the wifi was terrible.

most disappointing thing however was the wifi

comfy bed. good wifi. quiet. good shower.

our room was not cleaned one day, during our stay. the wifi was very slow.

lots of facilities in the room, wifi, tv, toiletries, iron and hair dryer

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

nothing except maybe the bar was expensive £10.60 for 2 pints of lager shandy !!

a good variety of food for breakfast

bit tight around the area off the breakfast but otherwise everything great thanks

breakfast a bit hectic

reception area and bar lovely decor

noise from the lift was annoying in room 211.tv and wifi was unstable

everything from where to visit in the city to the wifi

comfy bed tv wifi brill bar pleasant

wifi good

the wifi