very clean and welcoming. loved the pool and bar

(rebekah) there were no facilities such as gym, bar etc open due to the corona virus

huge variety of everything needed for breakfast.

very good breakfast.

the gym ,pool excellent facility's

accommodation great english breakfast good beer in a listed bar all very friendly

hotel was amazing and the food and bar was amazing too

lovely big beer garden with swings and bouncy castle for the kids

the tiny bar has a great atmosphere in the evening

whole experience was fantastic from the greeting, to the bar and even the quiz night

wifi kept cutting out

wifi in the guest rooms poor furnishing, uncomfortable bed

needs refurbishment and replacement wifi as this was very poor

we were given a fan and extension cable and wifi password when we got there and asked for them we got them straight away

wifi internet was extremely slow but staff did say whole area was having problems with major

am sorry, but the coffee was more like brown water and the wifi or mobile connection was not good either

the wifi was poor

the wifi signal was too weak in parts of our room

mobile phone signal was poor and the wifi connection was weak.

the wifi was so so poor

leisure centre was really good nice pool and gym

nice clean pool area, good gym

nice clean pool area, good gym

long walk to restaurant and bar from room.

pool & fitness area was very good

disappointed jacuzzi wasn t working and expense of wifi

clean, free parking, swimming pool and gym on site, nice staff, some free wifi, nice garden area

long check in, tv very small, only 20 minutes of wifi in your room

wifi weren t the best

wifi is not free

rooms were great for us, and having a little kitchen meant we could have breakfast before setting out for the day

we stopped here for 1 night to break up a long journey with our 3 young kids

location for me - on my way to the ferry in liverpool with plenty of ev charging stations right outside

has ev charging which was essential as we have ev car

- staff so friendly, lovely touches like little activity sheets for the kids, super clean apartment style room

messaged to arrange early check in and had a quick response and they allowed us to check in before the wedding we were

we would say is the taxi services were awful around, we had a couple of recommendations from the bar but none turned up, luckily we flagged one down for a wedding we had to attend

hospitality was excellent, the food was above expectation, and a warm welcome in the bar with open fire and an open fire with breakfast , exceptional value for

50, we thought we would get last orders but the bar was closed

price of drinks in the bar especialy the whisky @ £4 a shot.

rong) wifi and easy parking

not clear that wifi was not included in price, only small addition but not what was expected

needs free wifi as standard

fine for one night just to sleep, good price and free wifi was handy with the

outside room , friendly staff , very comfy bed , take away coffee and tea , big telly , good wifi and efficient reception

unable to hear any noise from downstairs despite bar area being busy

was pleased to find internal door access to bedrooms from bar to hotel so saved wearing a coat

excellent bar and breakfast was good

one of the bar staff was a little abrupt at the end of the evening but the whine stay was lovely

bar was dog friendly too

connect to wifi in my room but i wasn't that bothered

would liked to have had wifi in the rooms rather than having to go into the pub

was disappointed with the wifi

wifi was not very strong in the room

wifi not great in room

excellent, very welcoming with a great breakfast!

breakfast was very good with plenty of options

perfect location and the breakfast at the pub was delicious even at 7am, it was piping hot!!

the manager of bar was excellent and food amazing

lovely and modern, comfy bed in a large room and the food is great especially the breakfast.

wifi availability around hotel was excellent, as was leisure suite and pool area.

wifi speed

strong wifi in the bar and bedroom so i could catch up with some work

good points: the room was great - comfy, good wifi, air conditioning

bed was very good, good nights sleep. good wifi. very clean! staff helpful and courteous.

the bar downstairs is welcoming, the staff and locals are really friendly

this hotel and bar especially the bar section has everything a customer needs to enjoy themselves

no noise from the bar below

were greeted in the bar by a lovely friendly young man he took us to our room & showed us the breakfast room ( which we

also the bar below has a great pint of guinness at a very good price

all the rooms have wifi, it tends to go slow at unpredictable times (very early in the morning) which is frustrating (+) tv and wifi in the room (-)wifi in my room was rather slow, everything else was fine. (-)no wifi connection in room (-) wifi in room was terrible (+)mock spanish exterior lovely. car park. lovely hot water bath. free wifi (-)the wifi was very patchy and frequently dropped out. (-)wifi was patchy, bathroom dated but adequate, no lift (+) the tv worked well and there was free wifi (-) poor wifi

the food

super comfortable, set up was amazing for the wedding, so much so i m seeing about having more kids so we can book again ud83dude1d

the walls are paper thin, party in the next room, had to ring reception 3 times, also kids screaming up the corridor

room service available but

dan the manager. the bar , the room layout and nice and warm.

friendly welcome when arrived the lad on reception was brilliant, accommodated to my needs of early check in via email with no problem

was no breakfast available on the first day, and the bar and public rooms were not open

no bar open. no food. hardly any staff around

also we loved the bar atmosphere and the

comfortable rooms, good wifi, great facilities, easy parking, easy to get to m62 and m56

great gym and pool wifi in the room would not connect so had to use my own 4g.

stunning, big, modern rooms with high speed wifi

good size room with all facilities, comfy bed and excellent wifi and tv

wifi was pretty poor all over the hotel, however, a member of staff told us that this was being

the bed is huge and really comfortable, the only issue was the wifi which was less than reliable and kept dropping out

ad to use my own network)

wifi was non existent

good wifi, super shower, lots of coffee, tea and milk in the room

excellent wifi signal

the phone went to check, retrieve it and called us back to let us know-thank you the staff in the bar were equally as good and the food, including breakfast, was delicious and not overly expensive

liked the decor in the restaurant and bar

lovely room. comfy bed. nice bar across the way. on site parking.

we stay in warrington, very comfy, great location, good value, like fact hotel/restaurant and bar in separate buildings as quieter for sleeping

the bar and grill attached had breakfast between 07.00-09.00. too early for us.

the room was adequately sized for a family room, free wifi is a bonus.

free parking and free wifi

wifi good and decent reading lamp

wifi was crap

negative points though: 1) unfortunately, since years, this hotel has problems providing wifi

was not told about wifi/given details on check in

the restaurant and bar area was very good, the food was very good. the wifi excellent and quick.

we couldn't access the free wifi in our room, again we didn't complain as it was not the biggest factor for our stay

breakfast was exceptionla the staff were great got in very late so to late for wifi use did i say the breakfast was great cos it was the full english freshly made with high

cozy bed, great room, lovely all round plenty of free parking and probably the quickist wifi ive even used

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

used common sense in order to assist with early check in

booked it the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our

they replied to my messages quickly and even accommodated us with an early check in

bar staff very genial

on departure i asked the young man at the bar if i should place the room key into the check out box

the room was nicely decorated, spacious and comfortable. quiet on a night and late check out.

property was in superb order, the bar area was kept to a very high standard as was my accommodation

early and asked for early check in due to work commitments and they were very accommodating and

great staff, happy to accommodate an early check in. good value for money.

about it from hot showers, great pool facilities, comfy beds and good wifi

set out with all the standard in room hotel requisites eg kettle, tea & coffee, hair dryer, tv, wifi

room facilities: wifi, tea/coffee, television

the wifi connection wasn't the best

the single beds were very comfortable and the large screen tv is easy to operate and wifi connection to the hotel system is very good

wifi connection was not brilliant and the door locks were temperamental (upgrade is already planned (-)wifi wasnt great (+) only fault is wifi drops off all the time, otherwise perfect in every day (-)wifi in room was a bit hit and miss (+) my room was in a nice quiet area, great light, comfortable and with great wifi (-) low connection wifi (-) we had to ask for the wifi password, we had to ask for bathrobes and the scrambled eggs at breakfast had to be redone - (-)the wifi reception in certain parts of the hotel was intermittent . (-) wifi none existent on premises (-)wifi boots user off every 5 minutes

the food was amazing and spa was perfect for us

was very clean, good breakfast options, nice gym and spa

service was great, suite was very spacious and clean and the breakfast and room service was very good

friendly and helpful staff beautiful grounds and location gym swimming pool bar restaurant everything you can ask for

nice to have the bar so close to the room made it easy to nip out and grab a drink when relaxing in the room

the room was clean ,bed clean & comfy.the bar food was excellent ❤️

location sports bar ideal for hubby

the breakfast was served in the bar and was made to order and very good

this was a cosy place to stay the bar was spacious and the food was lovely

kids were on the sofa bed in a family room, which didn't look very comfy

pull out bed terrible, even for kids...springy and too thin

heating controls not immediately obvious so kids frozen in other room

price and early check in and it accommodates pets

bed sofa was uncomfortable for kids no tea or coffee making facilities

night manager very accommodating offered to keep the bar open a bit longer

no bar open

the bar was closed, we weren't informed which was a shame otherwise couldn't fault anything

everything, only downside was the bar was been refurbished and not available, enough place's to get a beer from close by

early check in was a real bonus and meant our day in chester was a full one

lovely hotel the staff were friendly & helpful the room was lovely & clean breakfast was delicious theres a few nice restaurants very

they had kids dvd's to watch which he enjoyed in the evenings

comfortable and clean room and a delightful staff and morning breakfast.

everything about this place,staff and breakfast was absolutely fantastic.

afternoon tea and breakfast were delicious. the room was spotless.

staff offered early check in as room was ready

food and outside bar area, ideal location

bar prices and meal options are also good

breakfast was done as time bookings for rooms as it was a full table service and to prevent long

early check in was a real bonus and close proximity to the city was great

they really engaged with the kids

my fourth time here me and the kids love it here staff couldn’t be more helpful thanks again x

the bar was nice and the staff very friendly

only thing i would say is the bar being of at 11 because most hotels are 24 hour bar so i think it should be

location is so peaceful after a busy day and the bar area and restaurant were a grea5 place to relax

gym music was mildly annoying that early (not horrific but mildly annoying)

comfy rooms and a good bar and lounge area. perfect location to see chester.

clean ,no kids running about at 3 in the morning let fellow residents that there back .

great central location with easy parking and free ev charging. good breakfast too.

have toys for kids to play

hot water, big tv, super fast wifi had no issues at all and was staying on the top floor

wifi

hotel not too far from chester centre, and free on-site private parking, also wifi

also has the fastest wifi i ve had in any hotel recently

pior wifi

air conditioning in business double room no fridge in room wifi was poor had to queue for

the wifi is very slow

very, very poor wifi in the hotel. i struggled to just check my emails.

having to reconnect to wifi every day- a minor inconvenience

wifi was poor but that might also be an asset

they tried to fix my wife's wifi connection even though the issue was with the phone rather than the public wifi

free wifi access, in todays world of instant connectivity this is not really appropriate

wifi parking swimming & swimming towels/locker all included

wifi could be faster

the wifi dropped out on several occasions, which was a pain, but not a major issue.

spa has closed down unfortunately

room felt like a kids bedroom

this is my favourite spa hotel i have been too due to the individuality of the rooms!ud83dudc95

we also really enjoyed the on site bar and restaurant which offered amazing food and drinks

staff were really helpful when we needed an earlier breakfast and made it no problem at all, in lovely

bar staff delightful

the bar staff on duty were lovely and very helpful perfect

voucher for a free drink in bar fifteen was a bonus

are amazing and very colourful ud83dude00 the bar was great especially with emma serving very bubbly and what a personality ud83dudc4c made very

welcoming, rooms spotless, bar staff were amazing and the atmosphere in the pub was

breakfast buffet style and a la carte - all very tasty

we stayed in one of the new rooms which was very pleasant and comfortable and we had an excellent breakfast from a varied menu

very happy about the view over the car park,also the lorry waking us in the early hours emptying the bin however

the location was perfect, overlooking the river (and car park) and backing onto grosvenor park

enjoyed our stay loved the room and we had our breakfast and evening meal in the boathouse, excellent food and lovely friendly staff will

was a lovely and comfortable room with a beautiful bathroom and great wifi

was pleasant and well- equipped with good tv and free wifi

location is perfect and wifi was working. room was clean and tidy.

room was small but adequate for one night. wifi was quite slow

poorly maintained ie * outer window screwed open so effectively single glazed * glitchy tv * poor wifi signal

beer prices were also well below the area average and bar had a good selection of beers and bottles etc

very friendly staff with a great bar area in the centre off chester

staff here were very friendly, we had a drink in the bar one night before going out and they were very chatty with us, ran out of coffee and milk in the

great location. lovely lady behind the bar organising check in.

hotel and bar

excellent wifi

wifi was not great

window didn t open so it was fire coudnt get out. wifi wasn t any good

lacked walk in shower and on taking shower plug not draining so caused bath to fill internet wifi kept cutting out very poor signal and unable to get mobile data signal sadly on arriving home

wifi isn t great - kept disconnecting and poor strength

room great bar good didn't have any food there but was told it was excellent by other guests

no noise from the bar downstairs

restaurant and bar had plenty to choose from

very welcoming staff. upgrade to a beautiful suite. nice bar area. lovely breakfast.

the only fault was the drinks in the bar were very expensive.

were upgraded to the spa room when we arrived which is absolutely gorgeous

spa room wonderful location convenient parking very clean lovely housekeeping staff wonderful

they have kitchen facilities and a beautiful bathroom

we were upgraded to the spa room which was a lovely surprise at check in

close proximity to town. separate bedrooms and kitchen area.

lovely xx food gorgeous x breakfast and dinner 10/10 xx extremely clean x fab stay x thank you to bar manager, jamie

staff and we were allowed an early check in

the bar serves a range of drinks and the food is excellent

both breakfast and dinner were absolutely delicious with a great choice and the bar area was spacious and relaxing

the bar area was nicely decorated for the occasion and the popular guided ghost tours depart from just

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

tv wasn t connecting to wifi or

good staff, good bed, good tv and wifi, quiet air con, great location

wifi and mobile signal within the hotel - had to step outside to make calls, and could not stay

wi-fi connection was not good and there was a security problem with the in house wifi but that really did matter to us very much to us

the room was clean and comfortable, with wifi included

clean, free wifi and brilliant location withing the city, being close to the shops and historical landmarks

the wifi didn't work for me but wasn't important.

wifi was fantastic

i looked for the wifi code in the room but ended up calling reception

rge and round) the shower was great, wifi good, dinner was not cheap but very good and breakfast was excellent

secret green was amazing, staff was friendly with kids

the location was great, very central. staff were super and very helpful. nice bar too.

bar area for chilling

staff impeccable, from checkin/out to the bar staff

did not have the breakfast, the room was spacious, the beds was comfortable, late check out which was great, the reception let us keep our suitcase their while we had a walk

amd polite amd the staff at the leisure reception went out of their way to assist me with the wifi

told about the wifi reported faulty tv/tv remote control but nothing done nor was any feedback given

city centre location.excellent breakfast.fast wifi very friendly staff

no wifi, and no sound on television, which i had to complain several times about

the location. the gym and pool. air con in room. wifi. fridge in room. shared spaces

so lovely and welcoming, the bar had a lovely vibe at night and the breakfast was amazing

warm welcome and a nice, unexpected early check in, room was clean and welcoming, decorated in a faux early 20th century style, part

comfortable bedding, warm and friendly staff, lovely breakfast in the morning, beautiful room design and lovely pub atmosphere

no pub grub, no bar food available apart from roast dinner.....

and perhaps some more breakfast options e

only downside we found was the room we were in was very bad wifi connection and bad for phone signal, i had to go to reception area to make a phone call or

is is something the hotel can't

the room lacked a hairdryer and the wifi signal was weak in room 55

wifi was fast

i was on business trip - i found that the wifi was to slow for my purposes other wise easy to access

breakfast lovely staff that couldn't do enough for you ud83dude01 we stayed in the four poster bed

great bar and beers on offer

excellent food served in bar area. excellant breakfast.

breakfast is fantastic, bedings are ok

from the room to the restaurant and bar

fully equipped kitchen, spacious and modern

generous size rooms and fully furnished with everything you could need especially in the kitchen

a lamp would have been nice in the kitchen/living room as i had to bring one from the bedroom

everything was fantastic! good sized rooms, big kitchen and comfortable sitting room!

wifi seemed to have a restricted upload speeds

wifi in morning was a bit slow but otherwise all good

poor wifi supplier by bt

i can think of other than better wifi, for some reason it was really slow which made working difficult

awful wifi and phone reception. this need to be addressed.

the view from my room was lovely and it was very quiet away from the noise of the bar area

the room was a decent size and clean, the staff very welcoming and attentive, the bar downstairs serves excellent ale and the gardens have a lovely view of the canal

4h3 bar mqn...... horrible mqn

i am therfore turning this box into a positive until i have said enough to turn the bar gree

the bar was very nice and locals were friendly

polite, friendly and helpful at all times, there was a very nice atmosphere at reception and the bar which made you feel comfortable and welcome

lovation , room , breakfast and bar free parking

the complimentary tea/coffee in the bar area was a nice touch

location bar facilities breakfast friendly staff

clean good breakfast

had a long journey but the bar staff and kitchen staff managed to get us a bite to eat

bar and restaurant - the food was exceptional, locally sourced and tasty

lovely bar and restaurant, breakfast was lovely

i liked the hospitality and the interior decor of the lounge bar and function room.

had a g&t in the bar shortly after my arrival

tv and wifi were excellent

extra charge for enhanced wifi

wifi worked well

wifi didn t work

the wifi didn't work and during the night the coridor was

of introdution to hotel, poor wifi and tv reception, had to retune tv in 3 times

wifi wasn't great

wifi was average, could do with a booster, but otherwise fantastic facilities.

fix the issue, they just put a sign up and then it s too late because you are already there the wifi was not very strong

the tv in our room did not work either, it wouldn t connect to the wifi so our stay was very boring same for the bar very small and basic, basic restaurant and no tv

food in the bar is very nice and responsible priced

great staff, bar and restaurant provided excellent quality food and drinks. comfortable stay

the bar area and restaurant was modern and newly decorated

bar prices are good as well

good food and atmosphere in the bar and restaurant

no streaming, no free wifi - tvs are older smart tvs but not internet connected

room which were two single mattress put together both different heights didn t even get given wifi password or a fridge in the room, especially in these temperatures

did not work, wifi did not work in the room

the wifi was broken so i didn't have any wifi in our room, which i really wanted, but a cable had been

excellent wifi

the waiters, waitresses, bar staff were also brilliant

everything was first class - the bar served excellent real ales

a great welcome and excellent bar and restaurant.

small grumble was the bar closed at 10pm on the sunday and we didn't finish dinner until 9:45 pm, so no time for a drink

all of the staff we encountered were efficient and polite from the manager, the bar man and waiting staff in the restaurant

bar did not have bitter/real ale

playroom with toys and outdoor area for kids was much appreciated

we had evening meal and breakfast both meals were lovely , staff very attentive and welcoming .

the staff were efficient and friendly at reception, the bar and at breakfast

and polite staff, very comfortable bed, fabulous facilities and great value for money breakfast

it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

wifi poor

great wifi in the room too - i got loads of work done

the room was spotless and very well furnished - wifi in the room was fast and reliable

no tv single in the room ... but wifi very good

food served outside of restaurant hours (breakfast/lunch/dinner) no room service or bar snacks

very pleasant bar area and separate room with pool table and chess facilities

especially helen the owner, who upon our return from a late nigh out, opened the bar for us and even stayed and enjoyed a drink with us

hotel bar and lounge was great, an open fire, pool table and selection of games made it very welcoming

spa bath was an absolute treat and the staff were all so lovely

couldn t connect to the wifi on my laptop

wifi was good, nice desk to work at plus an armchair and stool which was comfortable for watching

better cleaning and good wifi

wifi was terrible

good gym, friendly and helpful staff. nice bar with food

location excellent, quiet, very handy ev charger

bar manager was extremely attentive

had a meal in the bar on the night followed by breakfast on the morning reasonably priced and good food

good parking facilities with ev charging point

i had dinner in the bar in the evening

wifi connection wasn't great

wifi kept dipping in and out

only negative thing i can say is the wifi was not good!

wifi didn't work.

not a great wifi signal in our room

was explained happily and professionally, the room was clear and clean, the communal area has wifi

wifi is an essential part of the business use, and although infrastructure to support wifi will be

wifi was on the blink. problem solved by staff member though.

better wifi

free wifi a little poor but not to bad

got early check in and late check out for free, which is great

nice warm homely bar area and restaurant and also a pool table to play on

roomz and bed was so comfy , the new big chef (tudor rose ) where very value for money and the bar area had all sky sports on which was a added bonus, in the morning we went to cheshire oats

friendly staff, nice bar and restaurant. highly recommended.

had a meal in the restaurant and a few drinks in the bar whilst the footy was on

hotel rooms were spotless, the restaurant and bar was clean and the food was fantastic

the girls behind the bar did everything they could to make our stay as enjoyable and comfortable as they could, i cannot

the location of the stay was just perfect, live music in the bar area downstairs was brilliant

noise from bar but stopped at 11.00pm

good value meal deal in the bar area

wifi was offered but no access code was given on arrival and we were unable to join the wifi

the wifi was stable

wifi for some reason was poor in my room, kept dropping out which was frustrating

the wifi was good

was great, parking available and free wifi

breakfast was delicious and staff attentive

the room was modern and comfy and the breakfast was freshly cooked and delicious

friendly staff, good breakfast

the restaurant and bar area looked lovely for christmas

we thought that the bar drink prices were expensive

wifi wasn't working

and could of done with more info in room eg menu and wifi code

wifi at all obtainable in our room, room 6

wifi given that it was a business trip

couldn t get wifi to work in the room.

a minor comment would be for a five star property you would expect a mini bar or fridge and air con for the summer months otherwise spot on

great dog friendly pub with rooms. very good food, both dinner and breakfast.

only thing was the lack of seating in the bar area just to have a drink

breakfast was good as was the sausage for our dog

the dining and bar area was clean and cosy

are in the bar and asked if there was a kids menu (we had 2 toddlers and a 9 year old with us), we were told it was just sandwiches and

our kids had a dairy free pizza in the bar as well and breakfast in the morning was excellent too

pool not access to kids after 5

they had ev chargers - yay - but...

very friendly staff. clean room. great facilities. delicious breakfast. lovely bar area