the staff were friendly and helpful and the bar area was very comfortable

early check in luggage room location to town

just a small thing the lighting in the bar in the evening, it was very bright.

breakfast

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

to the lovely city of chester has spa facilities friendly staff comfortable bed wifi was

wifi wasn't great

wifi was terrible when it worked

the tv in our room did not work either, it wouldn t connect to the wifi so our stay was very boring same for the bar very small and basic, basic restaurant and no tv

wifi- good

beware of the parkingeye cameras around the casino next door!!

next door to a casino

nice restaurant and bar with very reasonable prices

it is situated next to a casino about 10’mins walk from the albert docks

bar was busy

good wifi connection in room

free wifi was a bit poor on speed

room, shower, wifi, breakfast, location

the wifi was fast and easy to connect with

poor wifi

very convenient for the albert docks and i was leaving on a cruise ship from there also liked late check out and the food in restaurant was above

the bar is basic but adequate for casual meet ups

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

and bar staff lads was very kind and lovely people, i liked that the bar/food was still serving at 2am,

breakfast was excellent and plenty of choice

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

could leave bags due to no early check in. room with a nice kettle and comfy bed.

the 24 hour bar was a massive hit

i could not log into wifi from my cell ohone for some reason.

to open window, lack of hotel guide in room, for wifi and check out times etc - i m not unused to calling down to reception for help, it just

room info on wifi codes

wifi a bit slow

all the things i wanted to do, the staff were friendly, the christmas tree was stunning and the wifi perfect for my

negative thing, but i believe it was just for these days we stayed, that the wifi in our room didn't work

great wifi good breakfast comfy bed fast check in and out wonderful location..!

a shower cap so good to provide one no info on wifi or booklet for what was provided in the hotel, this may have been on email but think a small

not enough toilet paper

wifi temporarily not working in room

and the rooftop bar is excellent

hotel was beautiful inside and out, the room was furnished with amazing taste, the rooftop bar was an amazing feature

we were very happy with early check in at 12, thank

lovely hotel 2nd time going with 6 kids and they don't complain at all and so very helpfull

my kids loved the hot tub ..and how big the room was.

very strong wifi, free

big room with doubled bed, big desk to work from and wifi was good so i could work too

very clean, uber comfortable, great staff, nice shower, comfy bed, speedy wifi for work

big rooms, ac, wifi

the wifi was a bit slow but really got no complaints at all

wifi was okay, little bit sketchy

signing in to the malmaison wifi - i was obliged to tick the 'terms snd conditions

in didn't get told wifi, breakfast etc just got handed the key's

fast wifi

wifi was fine

clean, good wifi and quiet

while using the meeting room with our team, the teams call repeatedly cut off on the event wifi, with a speed of less than 1mb down

nice lobby area, free wifi and good restaurant facilities. bathroom is a decent standard.

wifi available, close to centre. parking at night was a bit hard to find - 14 gbp for 24 hours

good wifi

was clean,the beds were comfortable,the kitchen and bathroom was clean,great location,would definitely stay

can’t fault it - maybe put a tea towel in kitchen ud83eudd37‍♀️

the living kitchen dining area is quite spacious

great size comfy beds great kitchen brill location

the window rattles in the wind in the bedroom to the rear of the kitchen

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

late check out time of 12

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

location was excellent. late check out big bonus too.

hotel & bar spotlessly clean room with a huge comfortable bed and quirky decor

location was perfect in central liverpool with bars and restaurants a short walk away

great location, lovely staff and really accommodating, great bar next door serving good food.

lovely spacious room. great staff and the bar had a fab atmosphere

it was a little noisy above a bar but they did provide ear plugs to help with this

wifi didn t work

wifi was v poor

wifi could have been more reliable

wifi wasn't very good

large room with a great view, right in the heart of the city. wifi worked great

window lock and wifi not constant and walls were painfully thin so hearing other people in adjoining

wifi for laptops couldn't get working but we were out most of the time so it wasn't a major problem

wifi dropped out in room all the time

wifi was fast

is is something the hotel can't

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

all in i paid £50 for the room, parking and late check out until 1pm

rather than having plumbers in and out of our room all day we were offered a larger room with a late check out which was very much appreciated

hotel, cheap and easy and very good staff even gave us late check out as it was my birthday

had any problems a lady on the reception called patricia i think gave me late check out for free

was a perfect little room to spend the night, you no longer have to pay for tv and £10 for a late check out was brilliant, contrary to other reviews i've read we had no problem with space in

very clean. wifi was good. overall comfortable and safe.

the wifi in room kept buffering.

area facilities in bedroom free wifi

helpful friendly staff , quiet room , very comfy bed , free wifi

wifi in room wasn t great

charges for bag drop with in an hour and extra charges early check in, no coffee and tea facilities quite confusing finding the room had to go to 1st

local car park with a discount ncp late check out available for a small price

didnt like fact we had pay £15 on top of cost for early check in even though room was ready , an leave ur bag it was £2

was clean staff was very welcoming and gave me late check out because it was my

for the christmas markets room was spacious and lovely staff were lovely even gave us late check out for free

very good communication from the hosts and kids enjoyed the stay

location; fit out and kitchen facilities

the kitchen have full set

it is just that while we had kids our view was a gentleman's club and this was a little noisy at time

got upgraded on check-in to a two-bed, two-bathroom, with a living room and kitchen area

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

super clean, friendly staff, bar area good

bar and night security

the bar the shower the bed

room with a nice big tv wifi free and works very well throughout the hotel gym is small but very well equipped, the sauna

hotel room clean and wifi available

bed was comfortable free wifi i would recommend the hotel to my friends

information about how to get the wifi

free wifi, lovely room with all the facilities needed: fridge, iron, tv, etc

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

late check out option was ideal

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

wifi didn't work, reception staff were not overly welcoming

noise from the lift was annoying in room 211.tv and wifi was unstable

comfy bed tv wifi brill bar pleasant

wifi good

nothing major but maybe a bit more info on how to operate lights tv and obtaining wifi etc

location, room, bedding (huge bed) wifi, tv, access etc. all all you would expect from rb. (+)hotel, clean, great views, helpful staff, perfect accommodation, wifi accessibility easy too (-)wifi kept dropping out... as did my 4g signal.... very annoying but overall a great hotel. (+) son said wifi was excellent (+) the wifi worked really well (+)the staff were great as was the room wifi tv etc (+) room was a good size and comfortable with all the coffee making, wifi and other facilities i needed (-)wifi was broken for approximately three days during our stay (+)free wifi was great (+)big bed, good wifi, clean and simple. lovely gym too.

the breakfast was really wonderful the building amazing

customer service and late check out were all fabulous.

food in the bar let the hotel down

room service was quicky and convenient and food was delicious

the location was perfect no matter which way you turned there was a restaurant, bar and shops

location unbelievable value for money £8 24 hours parking couldn’t ask for more and got an early check

staff , lovely clean room ,lovely bar area and great snacks

staff offered late check out and early check in, which was very beneficial to us

facilitated with an early check in good shower handy location

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

bar prices to high like to come back and have s couple of drinks at end of day but chose not to at

early check in and late check out

staff allowed early check in after a long flight and train ride-this was so amazing to get to rest before touring

left waiting to order drinks at the bar as only one staff member serving and then he had to abandon this to go and check in guests

shame wifi wasn t working

may have been because we stayed in a basement room with our dogs, but we found that the wifi cut out frequently; which meant we had to log back in pretty much every time we used our

first night the wifi didn't work. that's really the only thing that was suboptimal.

the wifi was a little ropey

room is a lot bigger than expecting, wifi worked well and there is a desk in the room that i was grateful for as working

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

great location, good size rooms, small but well equipped gym

decor when you first walked in was so lovely, nice bar with good selection of drinks

late bar for a nightcap was also welcome

smart tv in the room. mini fridge. breakfast in the room.

loud music from the bar downstairs

welcome drink a nice surprise comfortable bed late check out no problem

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

allowed early check in and great location

location and the spa bath

the bar wasn't open ud83dude02

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

than you would expect in a budget hotel, great attention to detail, down to glasses, the mini bar and the lovely

mini bar facilities if needed

called me a liar for saying i booked early check in especially when i even showed them proof

the mini bar was just basically the same price as going to the shop

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

nice bar downstairs with great bartenders

lovely and clean good location and very good breakfast . staff all friendly will stay here again

bar also has lovely food with a breakfast and pool tables

breakfast was amazing staff very friendly and helpful great location very clean and comfortable

they warn people that it is in centre city and that there is a bar on the 1st floor so be prepared for a bit of noise

the beds were comfy and the bar attached was great

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

bar was good with discount if you were a guest

location, bar and staff

good location, excellent wifi, fridndly staff, nice bar and clean

wifi was great

you can call it that) is that the wifi connection is a bit bad when in the bedroom

the wifi is unstable.

sheet with some information about wifi code and shower switch would have been great

could never connect to the wifi, slow shower water .

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and fresh

friendly staff and a nice bar and restaurant

staff were rude asked for early check in was willing to pay told

reception area and bar lovely decor

continental breakfast was included and was lovely

wifi a little slow mgmt says that this problem is being addressed

was no information in the rooms regarding wifi log in, we had to ask at reception

room as roomy with tea and coffee facilities hot shower big mirrors fluffy towels lift tv wifi comfy beds and bed linen clean lots of light tasty breakfast good service, welcoming and

good wifi

wifi good, comfortable bed and clean linen

our room was not cleaned one day, during our stay. the wifi was very slow.

the wifi was difficult to obtain.

wifi was awful in room 1410 and the view from the room is a wall

lots of facilities in the room, wifi, tv, toiletries, iron and hair dryer

comfy bed. good wifi. quiet. good shower.

early check in, friendly staff, ability to leave our bags in reception on check out day

reasonable price, nice location they have kids toys at reception

the room has a little kitchen the building has laundry and gym!

and the apartment comforts, and that there was a gym

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service have

the kitchen was well equipped, good shower, big and comfortable bed, excellent location, short distance

good wifi and location to be fair

wifi was not working, there was no desk in the room to hold a laptop

wifi was also good

wifi didn't work

minimum noise from bar below , but states that when booking , still had a great nights sleep

wifi did not work

we had decent wifi but the other room we had didn't have any

the tv was big enough and warm wifi

wifi sometimes is weak

wifi signal is not so good although the staff tried to move a router closer to my room and the

whole experience a pleasure and the shankly hotel is the one i will stay in on any visit to liverpool

in the bastion bar and restaurant bit steep for a family of 4 so we went elsewhere for food which was a shame but

very friendly room was very comfy and we were entertained by a lovely singer in the bar l8cation was

unfortunately the pool is for over 18 only which was a bit dissapointing.

the hot water wasn't hot but nothing major that kids loved it regardless

lovely relaxing bar area with very comfortable seating

staff upgraded early check in

the bed was comfy and they donr late check out staff were friendly

early check in was a issue, had to put my suit on in the disabled toilet

early check in from work

the cute little bar area was a nice touch too

staff very friendly and the room as well as the reception and bar area very clean

good size room with nice bathroom and a little secret kitchen with microwave, fridge, nespresso coffee machine

excellent location. lovely little bar staff very friendly and helpful.

booked the kitchenette suite, which was amazing

loved it staff are great clean rooms bar has great staff as well deffo 5 **

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at 11 there was no more noise left

went to brownlows bar and found it to be a great bar for a drink or two and the lady behind the bar serving was very

the comfort levels are good and i always feel looked after by the staff in the hotel and the bar

friendly staff and locals in the bar below

although the bar below was busy our room was very quiet and we got a great nights sleep

bar attached, so homely, loved it

we're really friendly and their bar adjacent was such a good place to spend your evening

easy to check in with staff in the bar below who were really friendly

clean, excellent location with everything on your doorstep, wonderful staff and a great bar to relax in just below