signal and wifi is poor

although, the wifi didn t reach the rooms or most of our corridor

access to wifi - onerous method/too intrusive - just give guests free access without insisting on inside leg

complain was wifi in my room very poor, although in the main areas of the hotel, it was

to the wifi

breakfast - good

breakfast had plenty of choices and was enough to keep us going all day

great room, bar service superb and lovely breakfast

lovely room with stunning view. excellent staff. wholesome breakfast.

allowed early check in as going onto a function

venue was brilliant, live band playing in the bar and lovely food

great location, good bar & hotel

such warm welcoming staff, lovely bar and restaurant

of room, good access to the bar with a great selection of food and drinks

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

the rooms are always comfy. sport &starbucks &restaurant always good. good wifi. good parking

well appointed, comfortable rooms with good wifi

food was excellent and good value, room was very comfortable and wifi fast.

friendly staff cleanliness wifi warmth

good wifi and a big tv few wear and tear signs

areas would benefit from redecorating and bar wait however all staff really helpful and pleasant so made up for

late check out

easy location easy to get to parking onsite. staff very friendly from check-in to bar staff.

bar and restaurant excellent service

small kids play area inside and plenty of seating

wifi didn't reach our room, but this wasn't mentioned at check in.

no tv single in the room ... but wifi very good

it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

struggled with wifi on work pc but that s more likely my firewall

wifi is intermittent and weak.

room was well decorated, comfortable and with a huge wall mounted tv. enjoyed the spa bath.

very pleasant bar area and separate room with pool table and chess facilities

spa bath was an absolute treat and the staff were all so lovely

has residents bar and lounge

into the garden was lovely, the beds were very comfortable the room was clean and there was a spa bath which was a nice surprise the shower was wonderfully warm the room was big and had a large

there is a casino next door but had no problems with noise

there should be either a sign to indicate you have to drive through the casino carpark to get to the hotel, or it should be in the literature that is sent out after

nice early check in time

location was fab, not too far from albert dock, a casino, food outlets

parking and ev charging available

the wifi could have been better

wifi was like you were at home, super fast and could stream anything whether it be youtube or

wifi a little slow

excellent shower, breakfast and wifi

the room the wifi not good

lovely room with a great view, nice bar area. really good breakfast

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff i would stay

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

lovely breakfast as well

for some fresh air - this is a lovely old converted dock building and has so much atmosphere - breakfast was fabulous, big choice and lovely breakfast room - the staff all around the hotel were

poor wifi

room, shower, wifi, breakfast, location

the wifi was fast and easy to connect with

a free breakfast & wifi was also included in with the price

great hotel/ great location/ great staff/ good wifi and generous bfast

everything, decor, toilets were black which i loved mini bar was marshall amps

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

had a meal in the restaurant and a few drinks in the bar whilst the footy was on

got early check in and late check out for free, which is great

got early check in and late check out for free, which is great

friendly staff, nice bar and restaurant. highly recommended.

took the kids to chester zoo which was only a 10 minute drive

air con was fab! location fab good price late check out

in the centre hotel clean rooms spacious bed comfortable and well air conditioned nice quiet bar open late excellent have stayed 3 times

late check out, nice big bathroom, great location, lovely shower

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable room - easy access to albert dock and arena

perfect location,& love the fact there is seating outside & inside. also a bar on site.

wifi temporarily not working in room

how to log in to wifi, breakfast times etc

wifi was appalling and hardly any signal

room right no new towels or cups even after it was used for tea they had no streaming services wifi was really

not enough toilet paper

in the hotel there is a bar area and they also have a restaurant

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

the bar is well stocked and offers a good selection of draft beers, etc

a nice bar area too

location, clean beautiful restaurant and bar area

the wifi is unstable.

thing i can think of is that we couldn't figure out which wifi to connect to, the password was left but it didn't seem to work on the ones we tried it with

wifi was a bit sketchy and the hotel is on a fairly busy street.

the wifi worked very well and the huge double bed was comfy

you can call it that) is that the wifi connection is a bit bad when in the bedroom

super clean, friendly staff, bar area good

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

the bar the shower the bed

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

staff very friendly and roof terrace bar excellent

space in the room was fantastic

the rooms were clean, had a lovely layout, comfy beds and a spa bath that was perfect after a walk in the rain

kids were happy and i would consider staying again

location and spa bath

the fact that you could make food for kids rather than eating out all day

location was fantastic, beds were super comfortable kitchen well equipped and bathroom spotless

parking was a problem with two kids in tow

for kids or family’s as local bars beside it and people were drunk shouting all night

all facilities given in the kitchen and bathroom

very clean, uber comfortable, great staff, nice shower, comfy bed, speedy wifi for work

good wifi, comfortable beds and decent bedding

high speed free wifi, large room with city prime view, comfy beds, good desk area for eating and working on my

the wifi was a bit slow but really got no complaints at all

very strong wifi, free

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

late check out option was ideal

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

check in and late check out

breakfast as always at holiday inn

excellent breakfast

room was clean and comfortable, breakfast was well cooked and plentiful

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

service staff friendly hotel was lovley and clean there was a mini bar in the room and prices are not bad at all will be booking to stay here

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

booked the room for my nieces as a gift and paid for early check in for 1pm

called me a liar for saying i booked early check in especially when i even showed them proof

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

late check out time of 12

location was excellent. late check out big bonus too.

information about how to get the wifi

free wifi, lovely room with all the facilities needed: fridge, iron, tv, etc

room with a nice big tv wifi free and works very well throughout the hotel gym is small but very well equipped, the sauna

really unreliable wifi. very irritating as it was one of the reasons i booked the place.

it is very well located. good wifi, nice staff.

the receptionist took our car registration number and told us that we would not have to pay the parking fee

100 if not paid in 2 weeks)

additionally ,we received penalty notice for parking on -site 60

excellent location and staff attentive. also free parking.

lovely spacious room. great staff and the bar had a fab atmosphere

great location, lovely staff and really accommodating, great bar next door serving good food.

discount for breakfast in the bar next door was a lovely touch

staff were fantastic , bar underneath was great . great food. too room huge spotless

late check out at 11 was brilliant and they do breakfast in the pub

i could not log into wifi from my cell ohone for some reason.

all the things i wanted to do, the staff were friendly, the christmas tree was stunning and the wifi perfect for my

dodgy wifi

room info on wifi codes

wifi could of been better

breakfast was excellent

i don’t find the bar that engaging!

the staff is awesome, great breakfast, nice location, rooms extremely large.

bonus was the basement gym

location clean room late check out nice receptionists and deposit back same day comfy bed huge tv open 24 hour

staff, location at 800 meters from lime street station, very clean room and bathroom, strong wifi signal

wifi didn t work

terrible wifi and very noisy.

wifi was v poor

wifi wasn't very good

can’t fault it - maybe put a tea towel in kitchen ud83eudd37‍♀️

great size comfy beds great kitchen brill location

no sharp knives to cut fruit and meat with in the kitchen.

the window rattles in the wind in the bedroom to the rear of the kitchen

do with a couple do sharp knives and kitchen utensils, tea towel to wash up properly

welcome drink a nice surprise comfortable bed late check out no problem

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

allowed early check in and great location

the room is very good size, wifi connection is brilliant

while using the meeting room with our team, the teams call repeatedly cut off on the event wifi, with a speed of less than 1mb down

the wifi wasn't great for my son using it on his switch

clean, good wifi and quiet

wifi available, close to centre. parking at night was a bit hard to find - 14 gbp for 24 hours

i also booked late check out and still had staff knocking on my door at 10am telling me it was check-out time

they also let us have late check out

hotel, cheap and easy and very good staff even gave us late check out as it was my birthday

had any problems a lady on the reception called patricia i think gave me late check out for free

was a perfect little room to spend the night, you no longer have to pay for tv and £10 for a late check out was brilliant, contrary to other reviews i've read we had no problem with space in

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

for the christmas markets room was spacious and lovely staff were lovely even gave us late check out for free

they answered any questions i had as it was my first time staying there and when i asked for a late check out day of, it was sorted instantly

super easy to add a late check out option too, and as someone who likes solitude, i really appreciated how quiet the

brought my sister over for her birthday, staff were so kind and helpful, they gave us late check out for free and put up balloons and banners all for free too and offered us free hot

gave us late check out/early check in for free as it was a birthday group

room was fab breakfast amazing

nice bar downstairs with great bartenders

nice and clean, lively bar and nice friendly helpful staff.

they warn people that it is in centre city and that there is a bar on the 1st floor so be prepared for a bit of noise

bar is lovely and well priced

early check in, friendly staff, ability to leave our bags in reception on check out day

wifi was fine

fast wifi

signing in to the malmaison wifi - i was obliged to tick the 'terms snd conditions

wifi connection v slow and that needs to be more reliable and consistent

in didn't get told wifi, breakfast etc just got handed the key's

wifi didn't work, reception staff were not overly welcoming

i also didn t manage to connect to the wifi in my bedroom during my stay

street noise was significant. wifi was very slow - worst i had had on my trip

the wifi was ridiculously slow

nothing major but maybe a bit more info on how to operate lights tv and obtaining wifi etc

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

helpful friendly staff , quiet room , very comfy bed , free wifi

wifi was poor enough,

no wifi passwords to mess around with on arrival

are excellent, large room, well-furnished, comfortable bed, modern bathroom, tv and good wifi

very clean. wifi was good. overall comfortable and safe.

perfect location. big room. spa bath was great.

they have took away the bar from the hotel which is a pity as we wanted to have a drink and watch a football match

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

the location was perfect no matter which way you turned there was a restaurant, bar and shops

staff , lovely clean room ,lovely bar area and great snacks

where very expensive at the bar and feel there would be more people there', giving the area a little more atmosphere if the

staff offered late check out and early check in, which was very beneficial to us

complimentary wine and cheese is a nice touch and the bar area is very welcoming if you are a solo traveller having a quiet drink

bar was good with discount if you were a guest

location, bar and staff

the beds were comfy and the bar attached was great

good bar prices

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

in my room did not work and neither did the wifi sadly

designed hotel with excellent facilities

we also had issues staying connected to the wifi, particularly as a 'check in' through facebook was required

i was to be very picky, i'd have liked the wifi code available in room, and an a la carte menu for the restaurant

more importantly the wifi was very erratic and slow so very poor for a 4 star hotel pertaining to be good for business

super fast wifi, free for the unlimited number of devices

shame wifi wasn t working

no wifi information and no breakfast details in the rooms.

the wifi was terrible which was an issue for me as i spent the evening working in my room

first night the wifi didn't work. that's really the only thing that was suboptimal.

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

they have a back garden which is nice to sit out in the mornings and have complimentary breakfast and cup of tea, at night time the lights look incredible

breakfast option simple and perfect

breakfast included

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next morning

early check in was helpful,

nice bed, warm room, good breakfast and flexible entry.

parking on site- early check in when requested,great superior twin room!

is a traditional hotel with a bar and a comfortable sitting room

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

excellent breakfast

the breakfast and staff were outstanding

location was excellent. room was spacious and clean. staff was friendly. breakfast was great!

attitude of the young woman managing the breakfast buffet the morning i left was extremely unpleasant

great having laundry facilities

wifi was also good

wifi didn't work

good wifi and location to be fair

wifi was not working, there was no desk in the room to hold a laptop

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru the music amd shortly after 12 it was all over, would defo stay here again id leave

esumably because it was in the basement)

one bedroom with tv and wifi included in price, small kitchen with cooker to make your own meals and save a fortune eating

wifi kept disconnecting

we didn't have wifi in our room

couldn't get wifi in the room which i didn't know in adavance.

and kind room was clean and tidy sheets and towels clean gorgeous big bath with very hot water bar area clean and staff lovely bed was comfy would definitely stay here

lovely relaxing bar area with very comfortable seating

staff were excellent early check in and lock up for bags on check out the staff were very welcoming and

didn’t work, and asked for early check in but just told to leave things in a cupboard til

early check in from work

the room itself was spacious and bright, the spa bath was lush and easy to operate

we were in the penthouse which has 4 double beds, but in the small kitchen area only 2 bar stools and 1 two seater sofa

of the suite was fantastic and the jacuzzi spa bath was out of this world

in the room, you will find a helpful folder explaining how to operate air conditioning/tv/spa bath/shower, etc

my husband and i were doing one night away from the kids in the city

good size room with nice bathroom and a little secret kitchen with microwave, fridge, nespresso coffee machine

in kitchen not working

was way too hot and stuffy and right outside our window was a kitchen vent going off all

got confirmation that we could have an early check in from bookings

- noisy, kitchen smell when opening window

room was spotless the staff were lovely and helpful definitely stay here again,the barman in the pub downstairs is lovely and the locals in the bar were lovely as well had a good

the staff are more than lovely and there is a great bar attached

although the bar below was busy our room was very quiet and we got a great nights sleep

we're really friendly and their bar adjacent was such a good place to spend your evening

we were staying for a friends surprise birthday and asked for decorations to be displayed in the bar which was no problem for the staff and they asked if there was anything else we needed help

went to brownlows bar and found it to be a great bar for a drink or two and the lady behind the bar serving was very

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident happened for being a small women she handle the

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

kirsty during the day in bar was very friendly and helpful

front door coming and going have to walk in to the bar but not to bad

wifi a little slow mgmt says that this problem is being addressed

also no wifi signal in the room

room as roomy with tea and coffee facilities hot shower big mirrors fluffy towels lift tv wifi comfy beds and bed linen clean lots of light tasty breakfast good service, welcoming and

the free wifi had good strength and very little lag

good wifi excellent reception and housekeeping

were lovely on arrival and avoided the £10 early check in

good location, staff very friendly and polite, late bar open

bit tight around the area off the breakfast but otherwise everything great thanks

breakfast a bit hectic

etstion dhops and for us ideal to walk to liverpool cruise terminal,clean and tidy with a good breakfast and staff who are friendly snd

the wifi was difficult to obtain.

most disappointing thing however was the wifi

everything was extra cost - parking/wifi/breakfast/swimming

wifi was awful in room 1410 and the view from the room is a wall

lots of facilities in the room, wifi, tv, toiletries, iron and hair dryer

no free wifi in room

50 per person) that covered wifi, 1 drink at the bar and

wifi was disappointing

jacuzzi not functioning. window draught. small wifi in bedroom.

you only got 2x 20mins sessions of free wifi.

wifi and tv reception weak.

wifi is poor in my room.

wifi requires you to re-connect and re-enter password every day. it is a minor thing.

bedroom for single occupancy with en-suite facilities and a fabulous breakfast incl good fast wifi signal and a large

we did not have wifi connection in our room

location, room, bedding (huge bed) wifi, tv, access etc. all all you would expect from rb. (+)hotel, clean, great views, helpful staff, perfect accommodation, wifi accessibility easy too (-)wifi kept dropping out... as did my 4g signal.... very annoying but overall a great hotel. (+) son said wifi was excellent (+) the wifi worked really well (+)the staff were great as was the room wifi tv etc (+) room was a good size and comfortable with all the coffee making, wifi and other facilities i needed (-)wifi was broken for approximately three days during our stay (+)free wifi was great (+)big bed, good wifi, clean and simple. lovely gym too.

isn't much you can complain about, i wish the buffet breakfast was slightly less expensive as me and my parter would've utilised it if so instead we

ginos restaurant bar is a 5 mins walk and panoramic 34 amazing place also 5 min walk 10 mins and your on water front

cept spa) - spacious room - tv channels - early check in and late check out

was just a very lovely hotel, room service very fast, spa really good

the only thing that was annoying was that i had great difficulty connecting to the wifi, very complicated

wifi stopped working for some reason after 10pm

didn't eat at the hotel or use wifi so can't give an opinion

remembered when i booked it says free wifi

wifi could be better.

welcoming, very helpful as we added things on before we got there and at check in, rooms clean kids loved them, as it was for my daughter 13th birthday

the room was huge with a great big window, comfy beds and 2 huge jet pool baths

very friendly and moved us to a room with a spa bath for our son could not fault them

room was great for 5 of us and kids loved the jacuzzi bath as well

the room was fabulous for a family of three, my 13 year daughter loved the whirl pool bath, shower was also excellent, overall a great stay

wifi did not work

wifi was not working which was inconvenient for a business trip, no fridge or bottled water

wifi sometimes is weak

doing up, musty smell from bathroom, toilet handle dodgy, no information book in room regarding wifi/tv/hot tub instructions

wifi signal is not so good although the staff tried to move a router closer to my room and the

great location apart from noise off xmas market christmas songs none stop bar humbug

clean great staff great location good breakfast

the gym was well-equipped with high quality equipment, spacious and with wipes to clean down equipment

and beer my husband was told i couldn’t have a cocktail as they were short staffed at the bar , there were only half dozen people in the bar at the

gym was empty

very good breakfast, for free, like a preasant, for everybody.

pleasantly suprised by a complimentary breakfast for the morning after our stay as well

value, clean room, friendly helpful staff and a decent continental breakfast

location and value are great, the staff are fantastic and very friendly a nice continental breakfast

it was not complete luxury but it was immaculate with crisp white bedding fast power shower & a breakfast wow wat a bargain, lady on reception nice & chatty, guided us to a cheap parking lot

spotlessly clean, civilised, good wifi, great team and a top breakfast.

breakfast was excellent - the way to the center some minutes only the internet - wifi

wifi did not work

good wifi my favourite hotel in town

lovely room, good wifi for working

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

wifi was slow

wifi. couldnt adjust air conditioning.

free wifi throughout stay

wifi was slow at times, shower pressure a little low

wifi could ve been better

rooms are spacious, warm and comfortable the bathrooms and kitchen have everything you need and are clean and

the shared kitchen has an assorted array of drinks, snacks, fruit and cereals, that can be used at any time

julie could not have been more hospitable and we were able to help ourselves to tea, coffee and breakfast items and cold waters from the fridge

the kitchen is well equipped and there was plenty of food

kitchen well stock with drinks and snaks and plenty of choice for breakfast

and the spa - well certainly was needed

location , good facilities including a very yummy restaurant, bar and breakfast facilities, the room was super spacious and very clean , we throughly enjoyed our

related but spa treatment not as advertised for my partner and had to complain

the hotel up until our departure, great facilities in the hotel, the spa was amazing, and the breakfast was great

and the view from the bar and restaurant across stanley dock to the tobacco warehouse was amazing

the prices at the bar and in the restaurant were very reasonable

the staff we’re extremely friendly and welcoming the bar and the room we’re very clean

breakfast but the rooms the food were great staff on morning were great very helpful young man on bar in afternoon really

good: friendly staff ( although the young man behind the bar ignored me when i arrived )