games room with pool and darts, liked the decor, comfy beds and jacuzzi bath in rooms

nice spa bath

live jazz music in the bar on the friday night

has residents bar and lounge

breakfast excellent, room was big and very clean, spa bath was good. dinner was lovely

it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

struggled with wifi on work pc but that s more likely my firewall

the room was spotless and very well furnished - wifi in the room was fast and reliable

wifi is intermittent and weak.

wifi poor

wifi and phone signal was poor.

complain was wifi in my room very poor, although in the main areas of the hotel, it was

wifi connection on our tv or on my phone, this was reported and the staff at reception tried there

access to wifi - onerous method/too intrusive - just give guests free access without insisting on inside leg

free wifi was somewhat problematic in our room but we didn't go there to spend hours on the internet so

there is also a brilliant bar with a great selection of spirits, largers & soft drinks

got early check in and late check out for free, which is great

took the kids to chester zoo which was only a 10 minute drive

nice warm homely bar area and restaurant and also a pool table to play on

got early check in and late check out for free, which is great

: o) check in & check out times, the fact that there was a playground for kids :

easy location easy to get to parking onsite. staff very friendly from check-in to bar staff.

areas would benefit from redecorating and bar wait however all staff really helpful and pleasant so made up for

also, travelling with kids is not always easy, but room on the floor for them to play was great to have

we ordered a kids pasta with the garlic bread and the garlic bread came 10 mins before actual meal and was cold

breakfast had plenty of choices and was enough to keep us going all day

great room, bar service superb and lovely breakfast

breakfast was excellent and the evening meal was good

lovely room with stunning view. excellent staff. wholesome breakfast.

came for breakfast quite late so the cooked breakfast was slightly 'over'

i had a bit of trouble connecting to the wifi through it defaulting out of the login screen, although got there in the end

well appointed, comfortable rooms with good wifi

the rooms are always comfy. sport &starbucks &restaurant always good. good wifi. good parking

good wifi and a big tv few wear and tear signs

wifi wasn't free

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

venue was brilliant, live band playing in the bar and lovely food

room, good public bar and friendly staff

of room, good access to the bar with a great selection of food and drinks

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

location, clean beautiful restaurant and bar area

in the hotel there is a bar area and they also have a restaurant

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

hotel with a cute bar area and dining room

a great little bar and breakfast was excellent

wifi was limited just for emails no free browse breakfast was very ordinary noting speacial

wifi could be faster

i put my home number in at reception and wasn t able to access the menu or wifi

they tried to fix my wife's wifi connection even though the issue was with the phone rather than the public wifi

it was a struggle to login to the wifi. i ended up not managing at all.

everything good except wifi

t good at all) if i was to say hotel is over

the tv in our room did not work either, it wouldn t connect to the wifi so our stay was very boring same for the bar very small and basic, basic restaurant and no tv

wifi- good

fix the issue, they just put a sign up and then it s too late because you are already there the wifi was not very strong

wifi was fast

window lock and wifi not constant and walls were painfully thin so hearing other people in adjoining

just need to upgrade the wifi so it reaches more of the room

wifi dropped out in room all the time

i was on business trip - i found that the wifi was to slow for my purposes other wise easy to access

excellent location and staff attentive. also free parking.

100 if not paid in 2 weeks)

the receptionist took our car registration number and told us that we would not have to pay the parking fee

additionally ,we received penalty notice for parking on -site 60

based for city centre 10 mins walk without parking charges meals available on request plus a bar for the non days

parking and ev charging available

nice early check in time

location, excellent secure parking & ev charging facility, friendly & helpful staff, very clean & tidy

there is a casino next door but had no problems with noise

negative points though: 1) unfortunately, since years, this hotel has problems providing wifi

wifi was good but not as good if using 2 devices

room really good standard, breakfast included with plenty of choice wifi free and works well

wifi good and decent reading lamp

free parking and free wifi

breakfast wasn't great

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

i think for the price breakfast could have been included.

breakfast was very nice

breakfast was very good

wifi was not working properly

wifi stopped at around 11

ry good size, good amenities, wifi very good)

room

the wifi could have been better

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

restaurant and bar staff also excellent, friendly and so helpful

receptionist & bar team really welcoming, friendly and more than helpful

the 24 hour bar was a massive hit

the decor is fab staff are so friendly the bar was great

thing i can think of is that we couldn't figure out which wifi to connect to, the password was left but it didn't seem to work on the ones we tried it with

you can call it that) is that the wifi connection is a bit bad when in the bedroom

could never connect to the wifi, slow shower water .

sheet with some information about wifi code and shower switch would have been great

wifi signal was weak in my room.

free wifi was a bit poor on speed

a free breakfast & wifi was also included in with the price

good wifi connection in room

room, shower, wifi, breakfast, location

poor wifi

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

breakfast was not very warm and tomatoes ran out so often

breakfast

i would have liked a more private lounge bar area

for some fresh air - this is a lovely old converted dock building and has so much atmosphere - breakfast was fabulous, big choice and lovely breakfast room - the staff all around the hotel were

breakfast was basic and fine but expensive for what it was

requested a late check out which was not there when i had to book out after conference and before my flight

and bar staff lads was very kind and lovely people, i liked that the bar/food was still serving at 2am,

really, we didn't get a breakfast option at time of booking but got a fine breakfast at the hotel for a reasonable

the breakfast buffet was great

no mention of wifi and had to come back to ask about breakfast times etc

not enough toilet paper

wifi temporarily not working in room

a shower cap so good to provide one no info on wifi or booklet for what was provided in the hotel, this may have been on email but think a small

great wifi good breakfast comfy bed fast check in and out wonderful location..!

good location, breakfast, cheap double room for two and friendly and helpful staff

breakfast included

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next morning

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

the mini bar was just basically the same price as going to the shop

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

than you would expect in a budget hotel, great attention to detail, down to glasses, the mini bar and the lovely

booked the room for my nieces as a gift and paid for early check in for 1pm

the staff at the bar were very welcoming and friendly and the room was lovely and clean

super clean, friendly staff, bar area good

the bar the shower the bed

bar and night security

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

breakfast as always at holiday inn

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

maybe a slightly early check in time than 15.00

bar prices reasonable

location was fantastic, beds were super comfortable kitchen well equipped and bathroom spotless

great location, kids loved the penthouse

kitchen equipment not enough for cooking food to my kids

location; fit out and kitchen facilities

nice beds and fully equipped kitchen

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

the hotel bar is relaxed, friendly and food/cocktails/live music is not to be missed

late check out option was ideal

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

wifi wasn't available for the whole stay - error message 'no internet connection'

wifi connectivity could be improved.

wifi signal was a bit intermitant

i was to be very picky, i'd have liked the wifi code available in room, and an a la carte menu for the restaurant

in my room did not work and neither did the wifi sadly

the hotel in general was a nice place to be and the breakfast was good too

great location, good size rooms, small but well equipped gym

and clean, the restaurant and food was lovely, our room was spotless and the bed was comfy, the bar was great

great price, good room and breakfast was perfect

upgraded our room, free bottle of wine and late check out

early check in, friendly staff, ability to leave our bags in reception on check out day

the golf course was great for the money per round

a very quiet room at the rear of the estade, facing a large golf course

room was lovely and clean overlooking the golf course

we ate out so i can't comment on the bar and restaurant area

golf-course and grounds are beautiful

bed was comfortable free wifi i would recommend the hotel to my friends

free wifi, lovely room with all the facilities needed: fridge, iron, tv, etc

information about how to get the wifi

room with a nice big tv wifi free and works very well throughout the hotel gym is small but very well equipped, the sauna

no wifi..... very dissappointed!

allowed early check in and great location

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

welcome drink a nice surprise comfortable bed late check out no problem

we where offered a late check out free by andrew i think his name was

hotel was very clean and beautiful room (deluxe double with spa jacuzzi)

of the suite was fantastic and the jacuzzi spa bath was out of this world

we had drinks at bar which was fun

my husband and i were doing one night away from the kids in the city

so i felt incredibly comfortable sitting in the hotel bar for a drink

signal and couldn't get the wifi to work, probs are own fault tho cos we didnt even ask how to use it and were both thick

the only bad thing is the weak wifi in the rooms.

couldn't get wifi in the room which i didn't know in adavance.

location comfort cleanliness and free wifi in the room

walk corrider wifi work

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

hotel was beautiful inside and out, the room was furnished with amazing taste, the rooftop bar was an amazing feature

and the rooftop bar is excellent

the beds were not comfortable. damaged wardrobe and the spa bath didn't work

the spa bath was a real treat after a long walk around the windy liverpool docks.

location was perfect roof top bar lovely rooms

lovely and clean good location and very good breakfast . staff all friendly will stay here again

location and breakfast.

hotel is only a 5 minute walk from lime st station - the staff were really friendly - breakfast was good

bar is lovely and well priced

bar also has lovely food with a breakfast and pool tables

big rooms, ac, wifi

has a tv, a large cupboard to hang your coats and place your luggage and free wifi

very clean, uber comfortable, great staff, nice shower, comfy bed, speedy wifi for work

very strong wifi, free

good wifi, comfortable beds and decent bedding

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

late check out time of 12

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

location was excellent. late check out big bonus too.

bedroom for single occupancy with en-suite facilities and a fabulous breakfast incl good fast wifi signal and a large

free wifi poor, but i've never stayed in a hotel where it isn't

lovely breakfast rooms clean and comfortable staff were brilliant wifi great

didn't have any wifi even though i really needed it

was on the last floor, so consequently: the wifi could not be used as the signal was too weak, and the water pressure was very low

wifi is poor in the bedroom, everything else is very good no complaints

the children where welcome in most areas of the hotel the pool area and the wifi was good also

wifi worked ok

wifi or phone reception in my room

fact that wifi is not available in the bedrooms and can't make a call

the bar was very cosy and inviting, ideal to share time with your friends

friendly staff, lounge area in the bar was very comfortable, rooms were gleaming.

staff was nice to allow an early check in

location, loved that our room was available to be let in early and reasonable price for late check out too

staff upgraded early check in

wifi was v poor

a bit week wifi. everything else is amazing.

the room had it's own wifi so you never once felt like it was struggling, the staff especially rachel was really lovely

wifi wasn't very good

wifi did not work even after asking reception for help.

the staff were super friendly and let us have an early check in as we were going to a festival and they were also fine with us checking out a little

had dinner in the bar below (the best steak and guinness pie i have ever had wow

it was a little noisy above a bar but they did provide ear plugs to help with this

staff were fantastic , bar underneath was great . great food. too room huge spotless

great location, lovely staff and really accommodating, great bar next door serving good food.

the dryer in the laundry room.didnt dry our clothes well,had to air dry them in the room.

the room has a little kitchen the building has laundry and gym!

gym needs improvement.

we never had breakfast

staff really accommodating. facilities and breakfast good.

is superb you are next to everything you need staff were fantastic especially paul on reception late check in not a problem budget hotel - you get what you pay for room was spotless nice clean

the staff connected to the bar and rooms couldn't have been more helpful

although the bar below was busy our room was very quiet and we got a great nights sleep

we're really friendly and their bar adjacent was such a good place to spend your evening

room was spotless the staff were lovely and helpful definitely stay here again,the barman in the pub downstairs is lovely and the locals in the bar were lovely as well had a good

liked the early check in already available at 13 as had a game to catch at anfield

staff very friendly and the room as well as the reception and bar area very clean

bar in the reception area with a variety of drinks staff very friendly and couldn't do enough for

amazing shower, room well decorated, bar was lovely

friendly staff, early check in and very clean.

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident happened for being a small women she handle the

kirsty during the day in bar was very friendly and helpful

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

would definitely use again great value for money in the bar too

front door coming and going have to walk in to the bar but not to bad

hotel, cheap and easy and very good staff even gave us late check out as it was my birthday

rather than having plumbers in and out of our room all day we were offered a larger room with a late check out which was very much appreciated

had any problems a lady on the reception called patricia i think gave me late check out for free

i also booked late check out and still had staff knocking on my door at 10am telling me it was check-out time

was a perfect little room to spend the night, you no longer have to pay for tv and £10 for a late check out was brilliant, contrary to other reviews i've read we had no problem with space in

wifi was also good

good wifi and location to be fair

wifi was not working, there was no desk in the room to hold a laptop

wifi didn't work

only negative was the noise from the bar downstairs, we travelled as 1 adult and 2 kids, but it didn't effect our stay

i also didn t manage to connect to the wifi in my bedroom during my stay

the wifi

noise from the lift was annoying in room 211.tv and wifi was unstable

everything from where to visit in the city to the wifi

wifi good

the window rattles in the wind in the bedroom to the rear of the kitchen

do with a couple do sharp knives and kitchen utensils, tea towel to wash up properly

great size comfy beds great kitchen brill location

great kitchen facilities provided

no sharp knives to cut fruit and meat with in the kitchen.

wifi poor and i needed it to work

wifi was disappointing

you only got 2x 20mins sessions of free wifi.

no free wifi in room

for the package including the wifi which wasn't accepting the voucher code so didn't have wifi until late in the evening and when

good location for shopping and bars if you are a beatles fan alot of live music

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

room, clean, loved bath in room so could have a spa bath whilst watching a film ud83cudfa5

great bar downstairs

gave us late check out/early check in for free as it was a birthday group

brought my sister over for her birthday, staff were so kind and helpful, they gave us late check out for free and put up balloons and banners all for free too and offered us free hot

great location and clean room. staff very helpful and allowed early check in

super easy to add a late check out option too, and as someone who likes solitude, i really appreciated how quiet the

they answered any questions i had as it was my first time staying there and when i asked for a late check out day of, it was sorted instantly

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

bar was good with discount if you were a guest

the beds were comfy and the bar attached was great

location, bar and staff

dodgy wifi

room info on wifi codes

room and really quick wifi

complimentary water, tea/coffee/etc in room, excellent wifi, views stunning - sunset over picturesque water, breakfast excellent quality, staff all so

wifi could of been better

good wifi

the room is very good size, wifi connection is brilliant

wifi available, close to centre. parking at night was a bit hard to find - 14 gbp for 24 hours

clean, good wifi and quiet

great wifi according to the kids and we were nicely located for the albert dock and the city centre

where very expensive at the bar and feel there would be more people there', giving the area a little more atmosphere if the

is brilliant fantastic little cocktail bar next-door and all the staff are very helpful

complimentary wine and cheese is a nice touch and the bar area is very welcoming if you are a solo traveller having a quiet drink

there is a sports bar (harrison's) close by that serves a great bowl of 'scouse' for the full liverpool experience

they allowed for an early check in, asked the morning before checking in

didn't eat at the hotel or use wifi so can't give an opinion

free wifi

wifi stopped working for some reason after 10pm

wifi should be free and much faster

lovely view of the city and free wifi and breakfast was amazing

the wifi was a little ropey

the wifi was terrible which was an issue for me as i spent the evening working in my room

super fast wifi, free for the unlimited number of devices

shame wifi wasn t working

no wifi information and no breakfast details in the rooms.

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

spotlessly clean room, comfortable bed, great shower, speedy wifi, just brilliant and we'll be back

area facilities in bedroom free wifi

very clean. wifi was good. overall comfortable and safe.

are excellent, large room, well-furnished, comfortable bed, modern bathroom, tv and good wifi

location and close to the parking, quiet rooms good wifi also parking provision.

wifi good, comfortable bed and clean linen

also no wifi signal in the room

good wifi excellent reception and housekeeping

the bed was especially comfortable and the free wifi and reduced parking was a bonus

the free wifi had good strength and very little lag

wifi was fine

wifi speed and strength excellent

signing in to the malmaison wifi - i was obliged to tick the 'terms snd conditions

poor wifi on 5th floor

in didn't get told wifi, breakfast etc just got handed the key's

most disappointing thing however was the wifi

everything was extra cost - parking/wifi/breakfast/swimming

our room was not cleaned one day, during our stay. the wifi was very slow.

comfy bed. good wifi. quiet. good shower.

of room plus dining room nice helpful girl in dining room and cleaner who put wifi on for me the meeter and greeter was most welcoming and also said by by he was very cheerful

no late bar and drinks via room service were cans,

whole experience a pleasure and the shankly hotel is the one i will stay in on any visit to liverpool

as i have four kids it was great to get a room to accommodate six

early check in as was going to a show at 7pm and had a meeting at 12in liverpool check in is 3pm

shame we asked for early check in, still waiting around after 3

the breakfast was brilliant lots of choice (continental)tea/coffee/available all day in lounge beds

staff were rude asked for early check in was willing to pay told

friendly staff and a nice bar and restaurant

a good variety of food for breakfast

to the breakfast but not an issue as the breakfast was lovely, adding some more gin to the bar area and extra soft drinks for the non

heating was broken. they did bring us a radiator for room. wifi was terrible.

the tv was big enough and warm wifi

wifi sometimes is weak

wifi did not work

wifi signal is not so good although the staff tried to move a router closer to my room and the

clean great staff great location good breakfast

hotel was very accommodating with early check

breakfast very good location great

managed to get an early check in so could settle before heading out

laundry left outside our room for the whole stay