pool, the breakfast , cleanliness, comfort, location, staff

liked to know my guest (my photographer at my wedding, who has no arms) was able to do an early check in, and i called weeks in advance to do this

we loved the size of our room. the staff is always friendly and the breakfast is delicious!!

from the front desk, the housekeeping staff and the staff in charge of the breakfast was a truly pleasurable experience

place is ran like a really cheap prison coin operated laundry but no quarters on site and they pride themselves in being completely cashless but require

indoor pool and hot breakfast

the pool, the location

and bedding *beds were comfortable *employees are extremely helpful and kind *good location *nice breakfast with many choices i can’t say enough positive things about this hotel

clean, big room, free full breakfast

the pool was great

bed and pillows were comfortable. breakfast was good.

staff was very accommodating to our early check in request.

we were there, which wouldn’t have been great for the next guest as i was unable to keep my kids off the sheets and so it wasn’t clean by the time we left (and i doubt it got changed again

cleanliness, service, friendliness, convenience, breakfast, you name it

there could have been more staff handling the front desk and the breakfast area.

the gym has great exercise equipment for a hotel along with free weights. bring your music

smelled like mildew and walking in smell of marijuana didn’t realize college kids lived in the same

free shuttle to airport, train station

gym was nice

free shuttle to downtown area.

great addition with the bar and food

very nice front desk staff as well as the folks working behind the lobby bar very friendly

breakfast bar with nice selection of food

breakfast parking gym the bed was very comfortable

necessarily a negative, but just take note that there is no bar or restaurant at this

privacy,free laundry

having free laundry and a kitchenette in the room

they offer free laundry and staff was great

liked the two king rooms with a kitchen and living room at a very reasonable cost

price of laundry detergent no pool

the hotel breakfast was less than desirable

could of had a better breakfast station.

frien_dly. staff. quiet. room. cleaned. daily. value. was. great. breakfast. veey. nice

also, no eggs at breakfast, they had coffee, breads, fruits, and waffles (which you can't go wrong with) but not hot

breakfast was basic - fresh fruit and yoghurt would have been nice

breakfast was outstanding as was the girl who set it all up she was a great asset!

breakfast was not breakfast

breakfast would be better if they offered bacon with eggs.

she was on her job and my kids loved her

was good until we wanted to give our kids a bath

for a early check in was told not until three o clock counted 12 cars in the parking lot was told there

having complimentary breakfast was great and while i would've liked more options for food, it was good nonetheless

laundry machine took my money and did not work

and fresh; comfortable bed; kitchenette; handicapped accessible with elevator, coin-operated laundry; helpful staff

my husband could have a late check out but because i stayed the night nicole held the room for him

there was not breakfast but i was aware of that from the beginning

i was able to get a early check in so i could get to school and work on time

clean. good breakfast served early at 6:30am

in the lobby kids running around screaming

breakfast was better than most hotels of this class

part of the reason we picked this hotel was for the pool for our kids

clean easy access beds comfortable breakfast was delicious

friendly, professional staff. good breakfast.

toaster for breakfast should be upgraded too slow not hot enough that's it but all was perfect pool was great

very clean,great breakfast

pool , gym or regular breakfast

pool , gym or regular breakfast

the breakfast was very good and the bed was very comfortable.

the continental breakfast exceeded my expectations

the breakfast was excellent. we enjoyed it.

machine was broken for breakfast

oh and the breakfast was awesome, loved the chef

early check in and later check out than most places

comfy bed. having the kitchenette. 1st floor room available. location.

outdoor pool was not open during our stay

we chose a residence inn because it was a bigger space and had a kitchen

the kids loved it as well

i also enjoyed use of the fitness center

more breakfast items and leave the coffee out all day.

excellent breakfast, clean quiet rooms, and bathroom clean. good quality for the price.

more breakfast items and fresh fruit

nice breakfast, coffee all day, fast wifi all over premises, fully renovated room, newspapers

breakfast could be better, very skimpy

great gym compared to competitors

location, price, gym, staff

free laundry facilities

we had a last minute hiccup and had to bring our kids and they upgraded us to a larger room so everyone was comfortable during our

from the front desk there were young people hanging around the elevator when we got off and then kids were running up and down the hallway being noisy but at quiet time it was

everything from the check in person. the cleanliness of the hotel and the pool.

the location and pool.

liked the pool for the kids, room was clean and comfortable

booked this certain place for the pool area for the kids and we were unable to use the pool because it was closed for the day

the pool and hot tub were nice for our kids.

staff helpful. rooms great. spacious bathroom. breakfast good.

not enough towels in the pool.

the pool had lots of kids that weren’t supervised

pool not heated

the hotel was clean, breakfast was delicious and the staff was helpful.

nice there are laundry facilities on site

early check in

the breakfast

wish the breakfast was more substantial, even the addition of bagels would make a world of difference

the room, especially the kitchen, and the staff!

kids running around screaming and knocking on doors

place is very old and i did not feel safe staying here with my kids

cleanliness, upgraded newness of the room, friendly staff, no pet fee (my dog travels with me), rate compared to other hotels/motels

kids making noises

didn't feel safe with our kids at this place

the bar closed at 11, we would have liked to sit and watch the rest of the basketball game at the bar

room, breakfast, gym

the bed was awesome and the breakfast was good

drinks at bar was pricey.

is very friendly, ficility was very clean, breakfast was good, and setting was nice and quite

fitness room on site

cleanliness: the room was very clean facilities: the facilities were great even had a laundry for customers to use

laundry was a welcome surprise

there are coin operated laundry room and exercise room

maybe more options for the breakfast too

the complimentary breakfast was great with lots of options & there's plenty of seating

the room was very spacious and offered a home away from home feel with a whole kitchen set up.

breakfast was great, room was nice and clean, excellent stay.

the breakfast and kitchen staff was excellent service

breakfast was great

the noise and no free wifi.

wifi worked fine

never heard of a hotel where wifi is not free

heard from other rooms - snoring, room service, people chatting bed was very firm wifi should be free in rooms - its 2019 people breakfast should be

you have to pay for wifi in room

the breakfast was nice, it was quiet for a downtown hotel. very close to what we wanted to see.

everything was top-notch from the excellent staff to the amazing breakfast spread

early check in. day supervisor took complaint seriously.

the kids slept on the pull out sofa

large refrigerator, microwave, full tub bath, next to landmark, and the best free continental breakfast i ever had

no wifi provided paid was extremely slow and very annoying.

no wifi provided paid was extremely slow and very annoying.

the wifi on my phone only worked in the lobby

breakfast was okay, it would have been nice to see scrambled eggs, bacon strips, sausage patties,

pool area a bit small

went to irish bar across the street

and the pool closed early

the pool was great for the kids, location to our event was great

pool was closed ud83dude25

i stayed here years ago and had a great time. my kids loved it and the amenities were great!

wifi was not secure and soundproofing could have been better but noise was not disruptive in our

easy use of the wifi and tv

curtains didn't close completely so room was bright all night. wifi was very spotty.

variety of pillows to meet your comfort needs, lots of space to put your stuff away, strong wifi

second, the music from the bar next store is way too loud especially if you have kids

pool table. place looked great. room beds and pillows very comfortable.

facilities were nice. live music was a nice touch. games were available for the kids.

the room was clean and comfortable. the bathroom was very nice, as was the gym.

the layout is gorgeous and the bar, outside lounge area, pool area and main lobby are gorgeous

kids were transported by decor and comfy beds

pet-friendly hotel with great staff

very nicely renovated very clean. it will be really nice when the restaurant and bar are open

the rooms are clean and comfortable, the beds are soft and warm, the breakfast choices satisfy our different interests and tastes

i was able to eat breakfast in the room which made things easier for me

the rooms are comfortable, the breakfast is fantastic, the staff is great, and the sports bar is a great experience

not too bad for a 2 star! i got to do my laundry!

very clean room. really good breakfast.

breakfast, bed comfortable, quiet & close to a lot of stuff

clean and new looking room. nice breakfast

liked that our room was close to the lobby and that they offered a nice breakfast

the free breakfast was way more than i expected

the attendant at the breakfast bar was not kind.

don’t offer free breakfast

the pool and cleanliness of everything was great

kids especially like indoor swimming pool with hot tube

a cheer competition was that weekend and adults could not use the pool or jacuzzi due to young kids occupying it the hold

breakfast was good

the breakfast was very nice

very clean, good breakfast

the gym also had a nice mix of equipment

very clean and staff was excellent ..definitely will stay again. breakfast was good

shuttle to the airport was on time and a pleasant experience

breakfast was limited

the breakfast area was under construction, and since same owners owned a tru motel next door, we were

location and breakfast

more options on breakfast

there was free wifi (eventhough the boling app was saying the opposite) and the wifi was fast no lag (+)clean, specious, friendly staff, free parking, free wifi, bets are not allowed, free tea and coffee counter at the lobby

staff was great we have 4 kids ranging from 6 down to two, the two year olds are twins and the one evening the one was crying

the kids liked the pool an i liked the spa

tub, how ever there was loud music people yelling and what appeared to be drinking while having kids in there site

eg

shuttle service to and from airport. also the breakfast

shuttle service at 430am was also exceptional

offer a shuttle for free directly from the airport when you get in

so convenient to the syracuse airport and the shuttle made it perfect

heated pool

location, offered breakfast, swimming pool and gym access

they have an airport shuttle available, which we appreciated

very clean . great breakfast, super staff

easy access to the airport with free shuttle service

the room was spotless and while i didn't use it, the kitchen was very well equipped compared with some other suites hotels

the only thing was the tv in the living room didn’t work so the kids didn’t have a tv to watch but it was ok because they could lates most of the time

the kitchen utensils are not complete

said he could not stay in the fitness facility very long, as the room is connected to the laundry area and the heat from the dryer units made the fitness area very hot

even though flight arrival was very late at night, hotel shuttle was made available and reasonably prompt

room was small but nice, nice tv and wifi; was a good deal with what we paid

nice staff, clean, and lots of amenities like microwave, fridge, iron, hair dryer and free secure wifi

nice flat screen tv and strong wifi

the wifi was very weak the further the room was away from the office

good location and free in-room wifi

rate the breakfast as we packed up and got back on route, but usually enjoy the continental at your express

hotels provide free breakfast now, this hotel did not

pool or gym as described

was clean and definitely met my expectations; however, could offer more options for breakfast

we didn't have time to utilize the restaurant, bar or pool, but rooms were nice and clean and front desk staff was friendly and helpful

kitchen was fully stocked

however, they do have a hot breakfast every day and 4 nights they have do have food at 5:30 pm

beautiful suite with a spacious and really beautiful full-size kitchen

free laundry!

room very clean, breakfast great, staff very helpful

i absolutely loved the spa tub and the room had everything we needed

to leave early my partner got sick but we enjoyed the time we had spent many hours in the tub (favorite

the spa tub and it's smoking room

spa tub was fantastic. very quiet for the area! staff was excellent! room was clean.

i love the spa tub

inadequate fitness facility

not many room comes without the basic bar fridge, microwave and coffee maker

nothing. even the breakfast was super good!

breakfast is a great bonus

the breakfast was best i've ever had at a hotel

my kids loved the basketball court

even played a little floor hockey in the gym area which is completely separated from the awesome workout room

clean and quiet. incredible breakfast and lots of dining options close with discounts for guest

free breakfast (healthy options) and free coffee/teas in lobby

my kids thoroughly enjoyed the indoor basketball gym.

it was ckean, close to the event we were attending. my grandsons enjoyed the pool.

the breakfast was very good

the pool was perfect and we had a nice stay

the staff, breakfast and pool

the house keepers on 307-309 area was helpful taking time to stop cleaning to give a few extra laundry bags and waste basket bags when requested the manager could be seen doing checks around the

courteous staff; clean rooms, hot breakfast, easy wifi

great hotel. very nice people, breakfast was awesome. location strange but hotel great

great breakfast and server colleen

room 426 also, the fitness area needs more weights

we liked the pool, hot tub, fitness center and breakfast

didn't have breakfast, but it smelled awesome!!

was the breakfast the best ever

free breakfast was so so

no hot breakfast

the location, breakfast and facilities

the window didn’t open and we had two little kids who finally fell asleep so we sucked it up

i would highly recommend this hotel for its great value, and although we didn't have our kids or grandkids with us this time, it would be a great place to stop for the night with them in

it is very near the highway and has gym, laundry, ice machines

breakfast room was lovely and the food was good

breakfest was good room was clean perfect for 2 adults 2 kids

i loved the kitchen in my room. the pool was a lot of fun for the whole family.

we come on kids winter break every year they love the pool , we like the free

my kids did enjoy the french toast sticks

5 hours just bought milk and groceries for our suite because i was traveling with two kids (9 year old and 5 month old) for a very important drs appointment and i ended up spending an

they close the pool first thing in the morning so the kids can’t swim before they leave

pool and hot tub were quite dirty & in need of cleaning

super hot on first floor and in pool room. you can hardly breathe it’s so hot

love the pool and how clean the hallways was..

clean, indoor pool, breakfast.

loved everything the staff , the cleanliness off the room, the pool the facility , everything was

the breakfast was good and staff at this facility were very friendly and helpful.

clean rooms. nice staff. nice breakfast set up in the morning. nice pool.

bigger coffee cups at breakfast

so comfortable, the shower head was amazing (had great pressure), and i loved that i got a good breakfast before work

clean and comfortable. good breakfast.

laundry facilities on site

breakfast was great - there were 3 of us and the room was great and loved blackout curtains.

staff was so welcoming and made me feel at home they also made complimentary breakfast for my partner early because he works so early in the morning

good size room and bed. laundry only $1.25.

did not use the exercise room or take advantage of the breakfast so we do not know how those were

they made breakfast for us and it was one of the best breakfasts i

bed was super comfy, the bathroom was sparkling clean, the breakfast was absolutely delicious

fantastic b&b. breakfast was perfect. house is wonderful. room superb.

our hosts were amazing, breakfast delicious(5*

room was great and the breakfast as well

late check out was able to leave at noon. laundry on my floor.

location is convenient, and allows pets

late check out was able to leave at noon. laundry on my floor.

i dont go there for the breakfast but hands down its the worst i have ever seen

the breakfast was good enough to hold both of us over

in room not working, light in laundry room not functioning , minimal breakfast-coffee,cold cereal, small packaged pastries

breakfast was minimal

there is a laundry room , very helpful if you are in a roadtrip like us

very clear instructions regarding access to the property and use of the kitchen ,wifi and all the amenities

to the restrictions of not being able to provide even a microwave in the kitchen area limits breakfast options

breakfast

like to have had some more breakfast options

this was one of the beautiful bed and breakfasts we have stayed in

the bar in the pub at the sherwood inn, which is next door and same owner as hannum house, is small,

was fabulous and the spa an added treat

no room service for a late night snack.

spa hotel which gets everything just right

the spa services were all booked in advance

the outdoor hot pool was incredible

motel which current ownership and management have made quite nice and kept clean -- swimming pool, gazebo, knotty-pine paneling, comfortable beds, modern shower, cable, ac and free parking

we were in the middle of a heat wave and the pool was empty and not available

they had a pretty heated pool

pool was closed and no continental breakfast all of which were due to covid precautions which is

old school charm of fingerlake motels. love the pool!