booked one room but made a mistake and didn t indicate that we are two adults and two kids

free parking, close to the highway but far enough to avoid nuisance

breakfast or even a coffee was not available before 8am.

brand new, with bed the size of a football field! breakfast was excellent and good value.

great beds, shower and breakfast

kitchen facilities available in the evening

lovely property, large garden and all facilities bbq, kitchen to use comfortable rooms.

you do not get access to the kitchen and rooms are tiny

nice room with a decent shared living room and shared kitchen

was a great host, made us feel welcome and granted access to kitchen area for wine glasses etc

it was dirty and smelly, a/c was not working in 36 temperature and there were no fans even for my kids

in the hotels that we had stayed indifferent countries they dont charge the kids for breakfast, but in the case

very spacious room in a quiet area ! plenty of free parking and modern facilities

it is pet friendly and they welcome dogs everywhere in the facilities

no explanation, there was a little fridge pretending to be a mini bar again unplugged

however we booked a room that showed a small kitchen and this had been made obsolete

accomodation, great view and usefull parking

good parking facilities and easy access for wheelchairs

the guest house is a short drive to san sebastian, where we were able to park easily in a parking garage and

parking is plentiful and secure

parking in front of the hotel in a very secure place

breakfast is abundant and delicious, and yolanda made sure we had our fill and then some every

free parking in front of the hotel

plenty of parking on site

welcoming friendly hosts , beautiful room , lovely breakfast on the pretty terrace , access to free coffee, teas

our kids couldn t let go of all the dogs and cats around the house

parking is nearby

breakfast is in the communal kitchen, where a wooden box with your roomnumber containing delicious chocolate

we stayed 7 nights in the room next to the kitchen

shared kitchen was very convenient

we had 2 connected rooms, ideal with kids. the rooms are comfortable, nice beds and good shower.

you news to take the car or bus to go center but the bus was resolu easy, even with the kids

a bunch of kids under 14 were staying there too (with parents) and nobody told them to be quiet

closed until 3pm which is not great for kids

and it s a fancy one, so not as easy to get something to eat for kids

com website is not sufficient as you will have to pay 30 euro per person to use the spa area, and kids are not

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant

playground for kids across the bridge

kids loved the science museum that is just behind the hotel (just take the walking

that kids were not allowed even with supervision the go to the gym or spa

great place to stay to explore the area and there is a great restaurant and bar downstairs that is great quality

very good ac and excellent wifi

bidebide bar & restaurant next door, and many options in the plaza for evening drinks

another small issue: wifi in my room was rather weak

our room was spacious, stylish and comfortable and the adjoining bar and restaurant serves delicious food at

staff room service

the wifi kept dropping even when i reported it was not fixed

classy and pet friendly hotel. the stay was pleasant and staff was helpful. free parking!

pet friendly

i ask the front desk the night i checked in why the wifi was so bad i was told to i should just except the why

the staff were friendly and helpful, and the bar attached to the hotel is terrific; great service and fabulous

easy check in/out and a good bar next door

get a table in the bar on the saturday night, but there was a local festival and all were

honestly i was in disbelief when we stayed here, there is a lovely bar / cafe on the ground floor of the hotel

such friendly and kids friendly staff!!

modern rooms, very big bathroom, little balcony /private garden, lift, coffee machine & mini bar (free sparkling

such friendly and kids friendly staff!!

nice extra with the free bar of champagne and popcorn

limited choice at breakfast (though quality is good), very remote and hard to find, wifi sometimes a little weak

is a 20 min walk to the sites a bit long if you have young kids

no special room or place for the kids to play. a little far from downtown on foot.

considering we were with the kids and many luggage this was not

breakfast, staff was friendly with us and the kids and helpful at all times

and a full kitchen if you wanted to prepare quick bites for the kids

spa's opening hours is longer (and would open earlier too) and we would also appreciate a larger pool

pool

room service menu is rather limited

service, very good breakfast, very comfortable, great dinning, very convenient parking with direct access to

everything, restaurants service was excellent specially at breakfast

good service in the bar

bar and restaurant next to it was perfect and breakfast was

the cafe/snack bar next door,which is part of the hotel is fantastic,i've not had better food anywhere

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

the water in the shower sometimes turned hot unexpectedly. the wifi was unpredictable at times.

they need smart tvs or tv channels in english for families that travel with kids like us

great with connecting rooms for us as a family with small kids

were friendly overall and the hotel was very clean, they were more than happy to help with an early check in

room service was really poor, not as described on the menu and approx 9 chips on a plate no leaves

issues included -no telephone list in the room(room service was 33 but not known) - no room service menu (one

the breakfast buffet was good and the kids enjoyed the food

they had such loving detail in everything, like packages for pets and kids, etc

we didn t want to discuss at that moment with two sleepy kids

it lit up the whole back end of our room- making it difficult for the kids to sleep

the breakfast was great, with lots of selection

had interconnected rooms so our two young kids could have some independence

with 3 year old daughter, the personnel set up a separate comfort bed for her and even gave her kids amenities

great views and location. kids loved the free sweets! clean rooms and good facilities.

in the room of my kids, it smelled like smoke because of the restaurant in the ground floor

free wifi that just never worked for me

good wifi

excellent wifi connection

were a family of 4 and we paid 430 for a room, not including breakfast for the kids

family room is composed of two rooms connected with each other - good option for a bit older kids

s a very nice hotel and well located, the rooms are spacious and kids enjoy the swimming pool

gave up and had to order the food in the restaurant (to be delivered in the room once my kids were already

we have heard kids running in the hallway next to the elevators

when travelling with kids, sometimes you need help with food deliveries or assistance with baby food

super clean, super confortable. in the city center so you go anywhere on foot. my kids loved it

20minute walk from the beach with kids

everything. really nice decoration. nice details for the kids.

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car

pool was a god send on a very hot day

pool, staff and breakfast

the swimming pool was great

free parking lot and free spaces all the time, we loved our stay and would highly recommend

on-site parking lot was also good

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old

they helped to get 2 rooms together so parents and kids could be together

wifi worked, well, ac as well

confusing messaging about parking, additional charges for parking and pet were high

room was at the end of the upper floor, so the wifi was struggling

fine for singles, couples or groups but not for families with young kids

staff location pet friendly

is this being pet friendly i wonder

wifi: not working the 1st day, badly working the following one

location, rooms, that you can have a child or pet with you

no pool access and nothing to warn us. we wouldn t have booked if we knew wasn t open

breakfast

really what i didn't like but just some thoughts to consider: cooked breakfast component - not done that well,

there are only three sun beds by the plunge pool, and the pool itself is on the smaller side

rooftop pool area was quite small with just a few lounge chairs and was not able to be enjoyed as often as

our kids had 103, also a great room

remember though kids, this is donosti and this is what 99 gets you on a monday night

there were also kids making a racket at 6am

remember though kids, this is donosti and this is what €99 gets you on a monday night

for espresso in the room, clean, a fun guy on reception who advised on where to eat, decent wifi, fluffy bathrobes

the kids loved being so close to the

our beds were flimsy beds on wheels, almost like holiday camp beds for kids

a bonus is the restaurant bar downstairs

has bar and restaurant

tapas bar was awesome - food extraordinarily tasty

clean and great facilities, older kids loved it

/ yoga & gym fabulous/ rooftop pool & bar delightful - perfect for us as a family of 4 with x2 kids (aged 9 &

we were travelling with 2 kids and they loved it

indoor playroom for kids advertised does not exist, very slippy shower and no mats

it often felt as though the establishment was being run by kids who simply hadn t received enough training

rooms are a bit bare, and entrance to building/car parking not clear nor signed

views were breathtaking and the infinity pool was a great treat

when at the pool i was missing a virgin mojito :-)

i wish we had time to use the pool

amazing location, the sunset, the friendly staff, the excellent breakfast and the wonderful pool that unfortunately

very handy for the amusement park if you have kids - but not close as to be intrusive

there was a family who let their kids run about until 10

staff who went above and beyond especially seeing we had 3 little kids, free coffee and tea and muffins during

my kids really enjoyed the breakfast room and the outside area

wifi very good

excellent staff, wonderful food in the hotel restaurant. very good cocktails. spa was excellent.

bar could have done with more staff or waitress service at busy times

bartender from the outside bar needs some hygienic lessons

nice breakfast

super breakfast with good coffee and plenty of choice

was traveling with 2 kids and had to rent 2 rooms

also, our room was very hot and loud at night from the kids on the beach partying

breakfast with nice view of the beach, parking close by, wifi and shower

clean room, good location, good wifi, helpful staff

the bar makes the best gin and tonic i have ever had

no bar or restaurant. breakfast mediocre

the hotel is nicely designed, the wifi works well and the staff was helpful

) as huge trucks were unloading and loading huge metal containers full of laundry or smth

i also appreciated the laundry service & them holding my bags before and after check out

good position for beaches and old town, wonderful breakfast, very helpful staff.

and also, kids are not allowed

rooftop pool is small and only 1m deep, so rather made for kids

can't dip the small pool, it's part of the spa package only. kids disappointed!

very good gym

spacious rooms that are super pet-friendly (they gave us pet bowls and a dog bed for our dog)

i called the front desk once and he said, yes, there s kids up there, i ll take care of it, but that

too far from beach hard beds no kettle in room terrible wifi so expensive for what it was

that was quiet at night, but i never managed a siesta due to kids playing down there both days, and the sound

reception & bar area

just opened, so they were struggling with the laundry service

the bar area with its traditional features and ceiling was a lovely place to have a drink in the

lovely modern hotel with good wifi.

nothing in the kitchen

pet friendly which is important to us

location, lovely friendly staff great place for a visit to san sebastian pet friendly bar facilities were

great location, extremely clean and comfortable room, great breakfast

they welcome dogs with a special kit and are very pet friendly

wifi was weak

the breakfast was of very good quality and great value

location, beds, staff, great breakfast & excellent restaurant.

good wifi

nice bathroom we were given a late check out after the half marathon, so we could take a shower, before going

a little noisy from kids staying next door.

disappointing considering we were there to celebrate my husbands 40th with no kids

i sent a white garment to the laundry and they ruined it by washing it with coloured garments

was a brochure in the room touting the incredible spa down the street

excellent wifi service

great connecting rooms so kids had their own space

i would suggest to get a suite if travelling with kids/baby

beautiful mezzanine bedroom on the 5th floor, to the friendliness of the staff, to the gorgeous bar area, to

excellent breakfast

hotel in a brilliant location with fabulous restaurant/room service

also after asking for a kids extra bed they could mention the existing sofa, as they also charge for extra beds

no concierge, only one person at reception who kept on saying i am alone , the shower of my kids room

there is no room service

good wifi connection and room lighting and decor were elegant and cozy

despite repeatedly asking, they did not appear, because there is no room service

kids having breakfast woke us up just outside our room making lots of

would not let my kids there alone

there was an open kitchen for use and coffee was free

the community kitchen and the hot chocolate was so good, perfect location for our stay that week, nice room and

spacious room and access to coffee and kitchen

wifi access was too long winded

gym is quite small

clean, comfy, good breakfast, great location.

quality of the coffee wasn't too great but when the machine broke and the bartender gave me one combined the

wifi kept dropping out every time one left the room

the room service meal we ordered was exceptional

rooftop terrace and bar was excellent

there is a cosy little bar which is a good place to take a nightcap and in good weather a great roof garden

magnificent building modernised to a very high standard and great breakfast. also great wifi.

location / rooftop bar / room facilities

the breakfast is a buffet with a cost of 45 per person and the half for kids

were very severe rules about the pets staying

service was hit and miss - laundry arrived late, concierge booking messed up

no room service or spa

ordered room service which didn't come

street noise was loud but sound machine for the kids worked fine.

was tasty but too much effort to have to choose from a menu when you have young hungry kids

bit noisy in the room in the morning with all the kids going past to get to school but the location was worth

our kids stayed in a different room without a view, but a very cool deck patio tucked into the hillside

alley which was at the exact same height as the apartment (2nd floor) and it's a pathway used by kids to get to

be loud for families with small kids, but windows are very high quality, so external sounds won't disturb you

perfect location, nice staff, new hotel, great breakfast

staff were very friendly, rooms clean and spacious, good variety for breakfast

location, very kind and welcoming staff, nice rooftop terrace, great breakfast

it has an amazing location in the heart of the old town with a fantastic pinxos bar downstairs

we were traveling with the kids, 1 child and 1 baby and the room was too tight, we couldn t move inside

breakfast was excellent and the location was perfect

would have preferred fresh coffee for the breakfast rather than from a machine and if they could add diet coke

the gym is very tiny.

gym was tiny and claustraphobic

the room was spacious and very clean. beds were comfy- kids slept til 9am!!!

good bed, and located above a side street that was quiet, so no problems sleeping; excellent wifi

wifi at evening not working very great but triedto find solution

nicely decorated rooms, great wifi and shower units

staff were also very caring and accommodating with late check out as my girlfriend had food poisoning

comfortable bed good wifi spacious

good wifi

great wifi, great staff

new and modern hotel, efficient wifi, smart tv

you are near the city centre and wifi was good

stated it was adults only but there were kids everywhere owner was very inflexible

expect kids in a boutique hotel

breakfast, helpful staff and a great swimming pool to spend some siestas relaxing while the kids play

lovely pool in terrace

pool and free coffee!

wifi with good connection

great location. friendly helpful staff, super quick wifi

also the wifi was frustratingly bad, kept freezing and dropping off

good connection to wifi

the wifi password was not shared on the key card, and required asking staff

a comprehensive and tasty breakfast was provided with a large variety of choices

lovley hotel with very helpful and friendly staff, our room was clean comfortable and warm, the breakfast was

breakfast pancakes and eggs undercooked quite offten.

only thing they could do to improve the property would be the addition of secure parking for motorcycles

huge terraces outside; beautiful view; very friendly personnel; nice food, breakfast was ok; a parking space

we were travelling with two kids and stayed here for one night before getting a ferry from bilbao

i was at the edge always with kids in the room

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

really nice hotel and good food. on-site ev charger is 3.6kwh.

the bar was a comfortable area to relax at the end of the day

experience, great with kids (friendly and very helpful), room was spacious, good restaurant recommendations and

the facility was excellent. well kept and well appointed. even had an updated gym.

cosy bar with short but delicious tapas style menu in the evening

running machine in the gym was out of order. not the end of the world!

beautiful bar with sophisticaded drinks

a park outside for young kids

i do not recommend, especially for allergic and kids

wifi could be a stronger, it's pretty basic for messaging.

i also saw the bag to which the room service lady puts the towels - it was covered with fungus too

wifi didn t work/ faulty through out stay.