the bar could be open all day.

all night no wifi and dirty

the wifi was not working good.

also, the wifi is free and it is decent but it is frustrating as it is not fast enough to do anything else

no clean and no wifi

the wifi had issues one evening but was resolved within hours

the wifi connection proved to be very strong

the room was spectacular and the pool was a dream

room/gym limited

breakfast was fantastic - large varied choice

) tricky to find in the old town at the top of the mountain - but worth the effort parking was nearby , down

food surprisingly lovely restaurant & bar lovely hostess easy parking close to the hotel nice clean room with

access and parking was complicated

parking nearby to hotel

parking is below the house in an open parking area, so drop your suitcases at the hotel door before

the location was lovely. the courtyard bar was a hive of activity. lovely food.

the best part was a lovely bar underneath, great value, nice food & friendly service

am) so i had to go elsewhere for breakfast although

there is a tapas bar downstairs, so in the weekend it might be a bit noisy at night.

location, near to the centre, tasty breakfasts in the bar down, friendly waiters, towels changed every other

we asked for a room with kids, but they fixed it to a separate room and the kid's room was on another floor

coffee was from a machine and mediocre, although customers at the bar (at the same time) got it freshly made

wifi signal was poor in the lobby and non existent in our bedroom at the rear of the hotel

nice bar with outside seating areas to enjoy the sites in the beautiful square

reception, breakfast and bar staff were very friendly, nothing to fault with the staff

not made aware of breakfast facilities as information in room only detailed room service

the wifi was really weak (also no cell network).

location in the heart of alcala de henares - wifi signal is good enogh for online filn

wifi password did not work and wifi was therefore not available

the wifi is weak!

the wifi signal in the room was poor.

and we were sleeping right above the bar with people shouting till 2am

from bar through ventilation system

great location, comfortable bed, good shower, good wifi. all good for a 1 night stay

staff were fantastic, the strong wifi, the excellent food in mesa 12 restaurant on site, great beer as well

the pool was small and had to be booked

location. outdoor rooftop pool

modern attire, comfy beds, pretty roof pool

the same with the pool, fabulous roof terrace but they completely failed to create an atmosphere

no room service before 11 am

wifi signal was very weak in my room.

wifi didnt reach the room, we always had connection problems

the wifi is weak in the room.

good wifi and pleasant bar

clean,easy access and car parking

all round it was what we needed and a good breakfast

breakfast expensive. staff very good, bar food not so good.

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the wifi service was fairly speedy, and the television's ability to alter the language to english was

wifi, horrible pillows, asked for a double room and got twins, couldn t get the tv to work,

location near the shops and a nice walk by the river ideal for pet owners

hotel wifi keeps logging out

pets allowed but not really pet friendly

clean, cheep, great food, free wifi & petrol station next door

wifi not working

although we got the wifi code it didnt connect at all

free wifi too

that evening a huge party of kids arrived at 11pm and ran up and down the corridors screaming and shouting

the reception staff went out of their way to make sure that our pet dog was able to stay with us

were no room service facilities, no information about wifi or hotel or local facilities in the room

felt the daily pet charge was a bit much...30 !

running machine in the gym was broken and i nearly hurt myself

and eggs at breakfast should be sure not to be cold

did not have the breakfast.

no hot water, restaurant was closed on a friday night for dinner, and wifi was not dependable

wifi is very poor unless you pay for a high speed connection

the door of the sauna was hard to close. wifi should be free with no additional cost.

lovely pool, kids enjoyed it

parking is very convenient

friendly staff. cleanliness in general. pool facilities.

quite , clean , away from noise and has free parking

plus they also have spa though i didn't had a chance to try it

30 when i was drifting off to sleep and a large family or group of kids arrived

and parking

easy to find. good free parking. very clean and tidy

the bar restaurant was very good. room was a good size and we had our dog too.

finding the place even with satnav. parking very tight

room was fantastic, nice gym and great to have golf facilities a few steps away.

no hot water. golf clubs are not worthy vs its rental fee.

the wide halls with stone tiles and huge windows overlooking the golf fields are stunning

the staff were very helpful. good outside parking.

has toothbrush tissues and coomb as well as minibar in the room they dont charge for room service if you order

must say that in the room next to ours, a family with kids was checked in and that meant a lot of noise

the wifi is very unstable hence those who travel with work or meeting online will have a big

helpful staff - good size room - public parking free next to the hotel - there are restaurant, bar and disco

wifi was very fast and reliable

no bar or restaurant but facilities nearby

the bed, free wifi and their coffee, also that we could park our car for a modest 6 euros plus tax per day

no bar where you could relax with a drink, so had to go elsewhere

looks old fashioned - no bar - average breakfast and cleanness

location, room service, breakfast

free wifi was quite adequate for my needs

wifi was correct

wifi available in the hotel for 4-5 days

would love a swimming pool there !

kids loved the pool

nice pool for the kids and parents, ev charger in the car park (9 euros i believe for 24 hrs), aircon in the

as a woman alone with 2 young kids, i felt nervous

swimming pool with kids is a must in this hotel, specially during summer time.

your electric stuff, the bathroom has a tub, only the breakfast was so-and-so (many families with kids and the

staff was exceptional but the two breakfast waiters seemed short and annoyed with my two kids)

the peaceful area of the complex, the employees, the rental bikes, and the safety of having the kids play

for a place that s family oriented do they find it acceptable for kids to go at cancer hour to the

great place to travel with kids.

nice green area with great swimming pool. good activities for the kids.

fast wifi

security password on the wifi makes it unsuitable for doing any online banking or other sensitive work

the parking space

there is a bar / restaurant on site but its basic, 3 types of sandwich and 2 types of beer and coffee kind of

can easily hear next room, no english speaking reception, no proper dining area (there is only a bar in the

parking was in front of the hotel and it was next to a garage for a refill for our next say's long

location, ample parking, comparatively cheap

when we got stuck in the middle of madrid for 3hr from 9-12pm due to 5 different uber kids driver cancelling

excellent sound insulation so we weren't bothered by the planes that flew right by us, and my kids and i loved

:) special greetings for the lady in the restaurant as she was very helpful and friendly with our kids

they will ask you to take 1more room even you bring kids below 12yo

of tempting treats for kids in family room but pricey snacks with not even free water

very clean and comfortable bed! staff are great! restaurant and bar great to have.

we had travelled all day and booked a hotel with a bar and restaurant but neither were open

parking was across the street.

modern, cosy, beautiful room, beautiful facilities, great wifi por internet conferences

the restaurant/bar offers delicious food from breakfast to dinner; everything we ate there was delicious

not for a kids at all

rooms are small, so it's not very suitable if you're traveling with kids and have a lot of luggage

the wifi was not easily accessible and needed joining to a loyality programme.

the gym has space for some weights.

reception staff were nice and helpful but the kitchen staff was not nice and didn't even smile and gave short

i wouldn't recommend this hotel to anyone especially anyone with kids/family

the half night listening of crying kids, could be better insulated

lovely park just outside for the kids to

had 2 kids under 4 years i booked a junior suite when i arrived they told me our junior suite is tow

family room was big , kids loved it.

my wife arrives with 3 little kids alone in the night

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

we were travelling with kids and booked two rooms asking for neighbouring ones

then the reception staff would not honour our request for inter-connecting rooms as we had three kids, means my

more spaces for kids, for example a little playground

cheap far away hotel on the highway, without a proper wifi

- requesting a taxi by hotel staff went fine - breakfast is fine, the coffee is nice

free parking, quick check in

said parking near by but not so

wifi in the room

the small bar for breakfast was great, and we also had dinner in the restaurant belonging to the hotel which

free wifi is a

wifi was ok

the shower area (tub) is unsafe, it has no grab bar in case you are falling down inside the tub.

in the hotel room there was no information about the wifi accept for a note saying, go to the reception for

nice staff, clean, convenient check-in, check-out, free parking and restaurant

it was very quiet to sleep and parking was great and free just in front of hotel

we had a drink in the bar , but on the web site it said they stopped serving food at eight pm but they offered

breakfast, free cold water from cooler and a good location just off the main routes and free parking right

car parking plentiful. restaurant on site - food ok.

got charged extras for bringing partner and kids and for parking

not good when you have little kids

too many kids for a business hotel. impossible to relax and enjoy the pool with 10 kids in it

was a little higher than we usually pay for a stay with 2 kids and 2 children

very nice rooms and shuttle service 10/10

are a family of five with kids

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

excellent hotel for the kids, staff were great and room was spacious and clean.

good facilities for kids

the kids were disappointed that the wii console was missing from the lounge.

beds for kids were not prepaired, had to look for how to open it (from the wall)

my kids loved the bunked

not a big deal, until you add 2 tired kids to the equation

mily with 3 kids) had a 24 stop in madrid the location was great for us

shuttle service to airport was excellent. the kids liked bunkbeds.

was given keys to private garden with kids play equipment and swimming pool which was lovely

was given keys to private garden with kids play equipment and swimming pool which was lovely

was given keys to private garden with kids play equipment and swimming pool which was lovely

the kitchenette was a bit limited and rather poorly lit although sufficient.

reception desk and 1 of them was attending one person, behind it there was a family with little kids (and me)

paid for half board due to the fact we were travelling with small kids

pool is ok, would be better if there was another just for kids

transfer , amazing breakfast , facility is family friendly, with the play ground for kids and a park close by,

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

shuttle service, the food and the people at the restaurant are great , the pool is a big plus for kids and have

small room unsafe bank bed for the kids. very high... no safety board...

the rooms were super clean and the staff were quite friendly. also has a great pool for the kids

had to pay for another room because they said kids over 12 could not sleep in bunks

small shower. not an option traveling with kids

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

there was a pool, workout room, and even a little kids play area in the lobby

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

beds aren't suitable for small kids who are in danger of falling off

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

midnight the wifi had some problems with connectivity but its for us is not a major issue since we wanted to

morning (airport shuttle runs 24/7) and the room was brilliant, comfy bed, extra blanket, free wifi and very

the wifi was good as well

wifi din't work in our room, so we had to come down to the reception to be able to use it.

close to the airport. free shuttle service 24 hours.

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

connecting door between the rooms, so if you have small kids it is a problem

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

the wifi was not working

the wifi is quite bad.

we tried t order some room service for the kids and we were told it was not available.

kids in one and parents in the other

very clean and modern. great washroom. they allowed an early check in.

the attached bar area was very cool and they had a good beer selection

the wifi was really good and the drinks in the mini bar were inclusive

the second bed is a sofa type bed more for kids

we waited so long our kids walked to mcdonalds

husband 2 kids (4 and 5 years old) and i stayed for one night

they give kids a nice little gift when you check in

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

great place, very comfortable to stay with kids, ideal breakfast. very happy.

no menu for kids

the wifi worked well for streaming movies for the kids and doing work

limited food options for kids

room, restaurants and pools, the room size ( junior suite ), the balconies, the pool options, the kids club,

not ideal for kids

4 playgrounds for kids around the hotel

everything is very cramped with such a small room, loads of luggage and two kids

pool was great for the kids

bathroom shower was too slippery and j was traveling with elders and kids

this is a pet peeve of mine, i like a soft pillow and it seems every hotel nowadays have these kind of

poor wifi connection in my room

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

bar wasn't open on saturday night charge for use of garage should have been included in the

the wifi signal is strong throughout the property and bars and restaurants surround hotel

wifi didn't work in the room but worked in lobby there was a thick layer of dust ( almost quarter

pet friendly, free transport to airport

wifi worked perfect

arrived very late and left early but: staff very accommodating good wifi decent breakfast

great breakfast, decent attention at main door and restaurant. good attention to my pet.

from as soon as we arrived kids were shouting, banging loudly on doors and running up and down the corridor

pool was excellent, staff so friendly and professional.room was good, breakfast was fine.

have been nice to have some sort of information brochure in the rooms including menus, rules, wifi passwords

pool clean and sparkling

amazing pool, lovely walks, amazing food, beautiful

spacious clean room, comfy bed and some privacy from the kids, good breakfast

separate bedroom for kids was a plus

there is no actual separation between parent bed and kids

great with kids, our room had a bunk bed that the kids loved and even had frozen and ice age themed walls for

spacious room for 4 people, nicely decorated for kids.

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

and the last day we were checked out and asked if i could get a coffee from the bar and wasnt open until 5

i did eat from the poolside snack bar which was really good

pool area, reception and pool bar staff, comfy beds, breakfast

the restaurant and bar of the hotel was closed ( as covid-19 measures) but we found near all necessary

the site you can't add additional bed for kids, by chat they say that's ok to add one and charge you a lot for

room was perfect, with a small kitchenette (microwave, kettle, tap, cutlery, plates) and the bathroom was spacious

shuttle service on weekend too

no issues with hotel, very modern room, good wifi

great location, friendly helpful staff, good breakfast, nice pool

wifi is a bit slow, could have a kettle in the room for making tea.

need some english channels on tv. bar area could be a bit more comfortable

the room was big and nice, bath room excellent ! wifi was not good ! service super!

two other mornings i had a strong coffee and croissant at the bar and enjoyed it very much

the wifi needs improvement and breakfast is basic.

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

pool was great kids loved it

also the nice gardens areas and kids zone

airport shuttle, proximity to airport, pool and playground for kids

bed, pool, playground for kids, airport shuttle and the staff is amazing

breakfast is quite expensive even for kids.

breakfast is also good and metro is close

size of the room, the personnel was super helpful and polite ( esp natalia), the facilities, breakfast was

very modern, clean and spacious hotel with excellent facilities (bar, restaurant, gym)

would have been nice if they kept their coffee bar fully staffed in the morning

from a long flight and my next flight was 12hrs wait, so i decided to book a room for me and my kids to have

excellent hotel for family, kids loved it, stayed for a long weekend from ireland

my kids absolutely loved the selection at breakfast and it was a lovely atmosphere- the christmas

we were 2 adults and two kids and they treated us wonderfully

the kids enjoyed also the swimming pool

good wifi and bed

great hotel, nice amenities, great bar and restaurant inside. very comfortable and convenient.

and helpful staff, great breakfast, perfectly adequate rooms and very clean and new, great

really bad wifi

room, no bottle of water, no slippers and the wifi was always disconnecting

staff very helpful and kept bar open for cold beers after concert

with tiny beds, uncomfortable mattresses which causes back pain for me, we were with two small kids and they

was basic, in the very noisy public bar next door

breakfast on weekends is free

needed to use laundry service but it was not available also just thought the place was too pricey for what it

breakfast is served in a cafeteria nearby, for hungry lithuanian is very limited: glass of orange