especially the bathroom was very poor in our room (and similar in the kids room), with a sink leaking in the

food being served in the evening at the hotel and we struggled finding somewhere to eat with the kids as most

good wifi

not very spacious, and we were lucky to be off-season

breakfast was expensive at 12 euros and waitress was very brusque at meal times.

wifi is a bit poor - so bare that in mind if you rely heavily on it

free parking

free wifi

very friendly personnel and good breakfast

breakfast is included and served in the restaurant

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

the restaurant was large, clean and the food was excellent, big breakfast the next morning, parking for my

free parking

spa and breakfast

great buffet for breakfast

lack of water and breakfast only average

the spa was very good.

spa facilities, good value for money

signal on t v, improved wifi over the years we have used the ruta

wifi has improved but the tv has intermittent reception which is not good

location for travelling, fantastic bar and cafeteria

on this visit the wifi was much improved along with tv reception

easy location for motorway. pretty good price. amazing wifi speed

family room is a bit small if you are with kids and pillows not very comfortable.

room that allowed for our family of 4 to fit (2 kids in the sofa bed)

it's good to offer a family room but two kids sharing a sofa bed is not ideal...

great garden for the kids to play, lots of small touches that were wonderful, perfect hostess to meet us -

there were two big groups of schools kids and we had no space to have breakfast

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

good parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

private parking

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

large rooms. lots of character. bar adjacent

the room was large, clean and had a small cupboard/kitchen with a small cooker, kettle etc so that we could

wasn t messaged about checkin until i was on the road and without wifi.

pet friendly and protected parking in a garage connected to the apartment

the room was extra spacious with kitchen and everything one needs to prepare a simple meal

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

everything was great. kids friendly hotel

is a bit of wear and tear in the decoration and kitchen utensils

a express supermarket one min walk away with lots of food options that we could prepare in the kitchenette of

the laundry doesn t work and the shower broken

sized apartment for the price, lovely to have a proper living room and full-sized kitchen

very clean apartment with well appointed kitchen

no wifi in the rooms :/

the wifi password was not on display in the room, so i had to go back to the reception to get it

hotel is pet friendly and no extra charges are applied which is something very rare in spain and just for

pet hairs on the bed, but knew the hotel accepted pets before i booked so guess was to be expected

value for money, pet friendly, conveniently situated, comfy bed and pillow, underground parking

is not open for hotel guest, same as the pool, needs to be paid separately and kids are not

s on the edge of town, so getting in for the evening was a chore - two adults and three kids cost 31 in

tea or coffee facility in the room, room service hard to get hold of, tv only spanish channels no uk , staff

we did not go to the spa, as our time was limited, nor did we order room service

but what i disliked the most was the room service waiting time

bar next door was pretty good though

the room has a minibar which was actually relatively cheap compared to other hotels

poor breakfast cold room lack of bar or similar to relax in

the guest should be informed of opening hours bar and restaurant.

poor wifi signal in the room

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

expensive add on fee for the pet

room, nice staff, good wifi

breakfast was additional 11 euros and was amazing, it had local products

very good breakfast, very comfy pillows, helpful staff and good location

breakfast brunch was worth it for each day

room was lovely, the parking solved a few problems and the breakfast was very good

breakfast was great with a big choice beautifully presented

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

the wifi dropped out at times.

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

location, friendly staff, fast and reliable wifi

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

breakfast was exceptional

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

also the prices at their bar were very high

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

bathroom doors are transparent glass and not privacy if your are with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

very good breakfast

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is fast, no problems with the connection

wifi was very spotty

de wifi was very slow.

wifi is spotty

good restaurant, more than adequate gym, friendly staff

gym is in basement and a little too warm for working out.

front of house staff seemed a little inexperienced for such a high quality kitchen

staff, from the front desk, to the restaurant, bar, and room service were exceptional

could be softer bar should stay open later for hotel residents and room service should be available until

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

playground nearby if your kids are bored

wifi worked really well and they're was a nice playground right down the street for the kids

near facilities even a playground for the kids

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

many little presents for parents and kids

they are better suited for older kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

the wifi was unstable and randomly dropped connection. really only complaint.

petit palace arana has a perfect location, as we could walk to many sites: guggenheim, funicular,

they had goodies for the kids which was very nice! the location was excellent.

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

very nice service, clean and comfortable room with kids, thank you very much :)

hotel was in an excellent location close to everything and great for traveling with kids

given that we were with small kids, this was a huge hazard

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

great location, very clean. excellent wifi. helpful staff.

it does not have a bar but there are plenty near by

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

lovely staff who gave us an early check in and fab restaurant/bar

the indoor pool is in the health complex next door, is 20 euros per person, and kids

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

everything is close by with many kids play areas

kids were not allowed to use indoor pool

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

asked for laundry service and reception informed me to leave the plastic bag in my room

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

helpful staff made an effort offered a discount on the pet policy - see below

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

our friends' kids had a great time exploring the space

room service

staff was friendly and helpful i also liked that they had bar and place to eat

the gym was well equipped for a weights workout - much better than most hotel gyms

disappointed gym / spa facilities not open but understandable in covid times.

(my rooms is larger than my kids

our kids loved the breakfast

kids being sick and fighting in the streets outside from 4am until 7am

posh & executive feel that was really nice for the kids to also experience

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

convenient location. spacious room for family with 2 small kids.

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

nothing for kids at the hotel: no food no facilities

they even had to fun out and buy ice cream for our kids b/c they were out

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

kids screaming in the hallway which the hotel can t control but yes a bit noisy

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

the bed for the kids was not so good and their room lacked air-conditioning

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the family room accommodates two adults and two kids. good location. parking available.

the swimming pool was not for swimming. it looked like a small pool for kids

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

great for families and kids, close to tram for connection to metro so getting around was a breeze

and what i absolutely loved is the surprise kit for the kids

kids gets free breakfast so that is a great

and seems there are kids that time also they're running in the hallway

we travelled with kids, a small playing area could have been nice

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

small bar and lounge area

there is staff 24/7 and a bar with snacks

the lack of bar service.

wifi is reliable

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

room service is available in case you need it

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

location and two interconnecting rooms we wonderful for the kids

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

a bigger gym

very expensive, no in house options for lunch or dinner, except for a very limited room service

spa was ok but the hammam not hot enough

great location with park and playground on the doorstep for kids

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

they put in twin beds for my kids

friendly staff, also towards our kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

spa was not easy to reach, warm red wine at the bar

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

staff very friendly location could not be better breakfast food and room wonderful

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

wifi was very unstable. breakfast was just so so.

plus great wifi in

wifi!

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

friendly and helpful staff everywhere -reception, room service, housekeeping, restaurant

everything was excellent , however found the wifi a bit slow

fast wifi, super clean, ultra comfortable beds

hotel wifi not great but he had trouble with my own plan

we do appreciate that it was pet-friendly, though

room service is a huge plus

the bar area a nice place to chill and have a drink

pet fees 25 per day

warm welcome & unexpected early check in. good breakfast

we chose also because of the ev charging and secure parking

very slow wifi, if you plan to work from hotel - be ready to use mobile internet

coffee or tea facilities in the room, no room service and no bar/cafe to serve refreshments during the day and

wifi is a hotspot and not all devices can connect, my kobo e-reader couldn t connect

there was good parking & ev charger available for use

s the second time we stayed in this hotel with kids

location, price, coffee and tea availability in the room. and that i could bring my pet.

the speed of the wifi could be improved.

would have been good to have a mini bar price list

accepted pets which is a bonus - we find sometimes we are charged for a pet and sometimes not as she is only

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

poor wifi power

the design of the staircase is a bit strange and kids felt a bit scared there.

super comfortable beds and good wifi

weak wifi

to find some basic information in your room - but there is nothing, not even details on the wifi, so i ended up

great value for money very central cheap good wifi

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

location is great, quiet, with the big garden, parking and place for barbecue

friendly staff, wifi, interior of public zones

my bicycle in room good efficient hotel, no thrills good size room (ind use double room), good wifi

wifi practically nonexistent

heatwave temp up to 40 that day wifi super fast stable would book here

the mattresses were a little bit too hard. wifi didn't work very well.

difficult to stay connected to wifi, staff availability limited, could not get hair drier to work

close to bars, restaurants, and shops

eventually discovered a bar that

there was a bar where pastries and sandwiches could be bought, but there should be more choice

clean, pet and child friendly

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

plenty of on-site secure parking

the location is lovely and quiet, there's a good kitchen for making drinks and a fridge

parking very secure

good place, clean good wifi, room is clean.

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely

we had dinner and breakfast at the hotel, the dining room and bar were nicely

the staff are friendly and helpful and the bar and kitchen were pretty ok too

the wifi was strong, which was all i really needed

stop in the bar as there wasn't any bear on draught

hotel is quirky and comfortable with excellent bar and restaurant facilities

unreliable wifi

laundry bill was expensive

no mini-bar in the room the wifi in the room was very bad

the room i had at the end of the corridor/ building had very poor wifi/internet signal

the bed is not comfortable , and the wifi is very bad, it s hard to connect

the wifi worked

there is lots of parking

there was no garage parking for my motorcycle although the area was very quiet and seemed safe

bar closed at 2000 so couldn't even get a beer

met upon arrival lots of safe parking